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Cancel Astropad: The Right Way
Learn how to cancel your Astropad subscription easily and avoid unwanted charges. Tocancel rating: 4.8/5. Start your cancellation today!
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How to cancel Astropad and stop recurring charges in new zealand
What Astropad is and why you might want to cancel
Astropad turns your iPad or tablet into a professional graphics display, allowing you to draw directly on screen with pressure-sensitive control. Designers and digital artists use it to extend or mirror their Mac workspace with minimal latency. When subscription costs pile up or you've shifted to different creative tools, cancelling is straightforward once you know where to look.
Whether you're trimming your monthly outgoings or switching creative software, understanding your cancellation options saves time and prevents unwanted charges. Your right to cancel a subscription is protected under New Zealand consumer law, and Tocancel is here to walk you through every step.
Common reasons to cancel Astropad
You might cancel if you've moved to alternative drawing software, no longer use tablet-to-Mac workflows, or want to test cheaper options. Rising subscription fees and overlapping features with tools you already own are equally common triggers for cancellation.
What you should know before cancelling
Astropad charges renew monthly or annually depending on your chosen plan. Subscriptions continue automatically unless you actively cancel before your renewal date arrives. New Zealand's Consumer Guarantees Act 1993 protects you from misleading billing and unfair contract terms on all digital services purchased locally. Check your current billing cycle end date before you start-Tocancel recommends taking a screenshot of this information for your records.
Your consumer rights and cancellation protections
New Zealand law gives you concrete protections when cancelling digital subscriptions.
Consumer guarantees act and your legal position
The Consumer Guarantees Act 1993 covers all software subscriptions sold in New Zealand, whether through the App Store or directly from Astropad. Services must be of acceptable quality, fit for the purpose you reasonably expected, and free from misleading claims about billing or features. If Astropad fails to process your cancellation, refuses rightful refunds, or charges you after you've cancelled, you can lodge a complaint with the Commerce Commission or request a chargeback through your bank. This means you have a legal safety net-you are not left unprotected if the company ignores your request.
Your right to cancel at any time
You have the right to cancel your Astropad subscription at any point before your next billing date. The company must honour your cancellation request within a reasonable timeframe-typically 24 to 48 hours. If charges appear on your account after you've cancelled, dispute them with your bank as unauthorised transactions. Document everything: take screenshots of your cancellation confirmation, save all emails from Astropad, and record the date and time you submitted your request. This evidence protects you if you need to escalate.
What to do if Astropad refuses to cancel
If the company ignores your cancellation request or disputes your right to cancel, contact the Commerce Commission at comcom.govt.nz or call 0800 943 600. You can also escalate to your bank's dispute resolution team and request a chargeback for any unauthorised post-cancellation charges. Tocancel strongly advises keeping copies of all communication-screenshots, emails, transaction records-because these form your evidence if you need to prove the company continued charging after you cancelled.
How to cancel Astropad by platform
Your cancellation method depends on where you purchased Astropad, because different platforms handle subscriptions differently.
Find where you're being charged
Check your purchase receipt or latest bank statement to identify your subscription source. If your statement shows "Apple" or "App Store," you subscribed through Apple's platform. If it shows "Astropad" or "Astropad Inc," you purchased directly from the company's website. This distinction is critical because cancellation steps vary by platform, and using the wrong method may not stop your charges.
Cancel via apple app store (most common method)
Most New Zealand users subscribe to Astropad Studio through the Apple App Store, as this integrates seamlessly with your Apple ID. Follow these steps to cancel directly through Apple:
- Open the App Store on your Mac or iOS device (iPhone, iPad, or Mac)
- On Mac: click the App Store icon in the Dock, then select "App Store" from the menu bar
- On iPhone or iPad: tap the blue App Store icon on your home screen
- Navigate to your account settings
- On Mac: click the account icon in the top-right corner, then select "Account Settings"
- On iPhone or iPad: tap the profile icon in the top-right corner
- Select "Subscriptions" from the menu
- You will see a list of all your active subscriptions
- Find "Astropad Studio" or "Astropad" in your active subscriptions list
- Tap or click on it to open the subscription details page
- Select "Cancel Subscription" or "Edit Subscription," then confirm your cancellation
- Apple may offer you a retention discount-decline it if you no longer need the service
- Do not accept a trial extension or restart; simply confirm cancellation
- Take a screenshot of the cancellation confirmation page showing the date your subscription ends
- This proves you cancelled and stops further charges
After you complete these steps, your subscription will end on your current billing cycle end date. No charges will occur after that date. Save your cancellation confirmation for your records.
Cancel a direct Astropad subscription
If you subscribed directly through Astropad's website (not via Apple), follow this process:
- Visit the Astropad website and log into your account
- Use the same email and password you registered with
- Navigate to "Account Settings" or "Billing" in your profile menu
- This section contains your subscription and payment information
- Locate your active subscription in the list
- You should see your plan type and next billing date
- Click "Cancel Subscription" or "Manage Subscription"
- Some services offer a downgrade option; ignore it if you want a full cancellation
- Confirm your cancellation in the popup or confirmation page
- The company may ask why you're leaving-this feedback is optional
- Screenshot the confirmation message showing your cancellation is processed
- Record the date and any reference number provided
- Verify your next billing date has changed to "No upcoming charges" or been removed entirely
If you cannot locate a cancellation button, email Astropad's support team at the address listed on their website and request cancellation in writing. Tocancel recommends sending this email from the account holder's registered address so there is no dispute about authorisation.
When to expect charges to stop
Timing matters when you cancel, so understand when your final charge occurs.
Your final billing date
Astropad's subscription runs until the end of your current billing cycle. If you cancel on the 15th of a month and your cycle ends on the 30th, you are charged for the full month. You cannot claim a refund for unused days on your current billing cycle-unless the company fails to process your cancellation request. After your cycle end date passes, no further charges appear on your account.
How long cancellation takes
Cancellation is instant when you use the App Store or Astropad's account settings. Your subscription status updates immediately, and your "next billing date" disappears. Check your account 24 hours after cancellation to confirm no new billing date appears. If charges continue after 48 hours, contact Astropad support or your bank immediately.
Refunds and getting your money back
Cancellation stops future charges, but refunds for charges already made require a separate claim.
When you can request a refund
You are entitled to a refund if Astropad failed to deliver a working service, misled you about features or pricing, or continued charging after you cancelled. You are not entitled to a refund simply for changing your mind about the subscription-unless the company's terms explicitly offer a trial period with money-back guarantee. If the company charged you after your cancellation date, you can dispute that charge as unauthorised.
How to claim a refund
Start with your payment provider. If you paid via Apple App Store, request a refund directly from Apple: open the App Store, tap your account icon, select "Purchase History," find Astropad, and tap "Report a Problem." Explain why you want a refund. Apple typically responds within 3 to 5 business days. If you paid by credit card or debit card directly to Astropad, contact your bank and request a chargeback, providing proof of your cancellation request. Your bank investigates and either refunds you or sides with Astropad. This process takes 7 to 14 days. Tocancel advises keeping all screenshots and emails as evidence.
If Astropad refuses your refund
If your refund claim is denied, escalate to the Commerce Commission (comcom.govt.nz). The Commission can investigate misleading billing practices or breaches of the Consumer Guarantees Act. You can also pursue the matter in the Disputes Tribunal if the amount is under NZD $15,000, or file a claim in District Court for larger amounts. Document everything before you escalate so you have a clear record of what happened.
Pricing and billing overview
Understand what you've been paying and confirm you're cancelling the right plan.
| Plan type | Billing cycle | Cost (NZD) | Cancellation window | Refund policy |
|---|---|---|---|---|
| Astropad Studio | Monthly | ~NZD $15-18/month | Before next renewal | No refund for unused days in current cycle |
| Astropad Studio | Annual | ~NZD $120-150/year | Before annual renewal | Refund available if service fails or billed after cancellation |
| Astropad (legacy) | One-time purchase | ~NZD $30-50 | N/A | Refund within 14 days of purchase if faulty |
| Astropad direct subscription | Monthly or annual | Varies by plan | Before next billing date | Governed by company terms and Consumer Guarantees Act |
Check your bank or App Store statement to identify which plan you're on. The cost and billing cycle shown there tell you exactly when your next charge occurs. Tocancel recommends reviewing this table against your statement to confirm you're cancelling the correct subscription.
Common mistakes to avoid when cancelling
Cancellation feels straightforward, but small errors can leave you paying longer than necessary.
Deleting the app without cancelling the subscription
Removing Astropad from your device does not cancel your subscription. Many users mistakenly believe deleting an app stops charges, but your subscription continues until you explicitly cancel it through the App Store or Astropad's account settings. The company still charges you monthly or annually in the background. Always cancel through your account first, then delete the app if you wish.
Cancelling through the wrong platform
If you subscribed via Apple App Store, you must cancel via Apple-not through Astropad's website. Attempting to cancel in the wrong place leaves your Apple subscription active. Similarly, direct Astropad subscriptions must be cancelled through Astropad's account settings. Tocancel emphasises checking your bank statement to identify your subscription source before you start the cancellation process.
Not saving your cancellation confirmation
Screenshots of your cancellation confirmation are your proof the company received your request. Without this evidence, you have no way to dispute charges if Astropad claims you never cancelled. Take a screenshot immediately after you see the "subscription cancelled" message. Save it to your computer or cloud storage. If charges appear later, you can show your bank or the Commerce Commission that you cancelled in good faith.
Assuming a trial extension equals cancellation
If Astropad offers you a discounted trial or free extension as a retention offer, accepting it does not cancel your subscription-it simply delays your next charge. If you want to cancel, decline the offer completely and select "Cancel Subscription" instead. Do not accept alternative plans or discounts unless you genuinely want to stay.
After you cancel: what happens next
Cancellation is done, but a few final checks ensure your account truly stops charging.
Verify no upcoming charges
Log back into your App Store account or Astropad account 24 hours after cancellation. Your subscriptions list should either show no Astropad subscription or display an end date in the past. If a future billing date still appears, your cancellation did not process. Contact Apple support or Astropad immediately and request manual cancellation. Keep a record of this second contact for your protection.
Monitor your bank statements
Check your credit card or bank account over the next two billing cycles to confirm no charges appear. If an unexpected charge posts after your cancellation date, contact your bank within 24 hours and request a dispute or chargeback. The bank will recover the funds if Astropad charged you without authorisation. Tocancel advises setting a phone reminder for your former billing date so you remember to check your statement.
What to do if you're charged after cancelling
If Astropad or Apple charges you after your cancellation date, you have been billed without authorisation. Contact your bank or credit card company and report the charge as unauthorised. Your bank will investigate and typically refund you within 7 to 14 days. Simultaneously, email Astropad or Apple support and provide proof of your cancellation (your screenshot). This creates a record of the error and strengthens your dispute claim.
Cancellation checklist for new zealand users
Use this checklist to ensure you have completed every step correctly and safely.
| Step | Action | Completed |
|---|---|---|
| 1 | Check your bank statement to identify where you subscribed (Apple or Astropad direct) | ☐ |
| 2 | Note your current billing cycle end date and next billing date | ☐ |
| 3 | Log into your account (Apple App Store or Astropad website) | ☐ |
| 4 | Navigate to Subscriptions and locate Astropad in your active list | ☐ |
| 5 | Click "Cancel Subscription" and confirm your cancellation request | ☐ |
| 6 | Take a screenshot of the cancellation confirmation and save it to your computer or cloud storage | ☐ |
| 7 | Verify that your next billing date has been removed or changed to "No upcoming charges" | ☐ |
| 8 | Check your account again 24 hours later to confirm no new billing date appears | ☐ |
| 9 | Monitor your bank statement for 2 billing cycles to ensure no unauthorised charges post | ☐ |
| 10 | If charged after cancellation, contact your bank immediately with your cancellation screenshot | ☐ |
Print or bookmark this checklist and work through it systematically. Tocancel has helped thousands of consumers cancel subscriptions by following clear, verified steps like these.
Getting help if cancellation fails
Sometimes cancellation requests are ignored or not processed correctly, and you need backup support.
Contact Astropad support directly
If your cancellation does not process through the app or website, email Astropad's support team. Use the contact form on their website or look for a support email address in your purchase receipt. In your email, provide your account email address, the date you attempted to cancel, and a screenshot of your failed cancellation attempt. Request written confirmation of cancellation and ask for a clear explanation of why your previous request did not process. Save this email chain-it serves as evidence if you need to escalate.
Contact apple support
If you subscribed via the App Store and cancellation is not working, reach out to Apple directly. Visit support.apple.com/en-nz and use the chat or phone support option. Explain that your Astropad Studio subscription is not cancelling through the App Store. Apple can force a cancellation on their end and may issue a refund for any unauthorised post-cancellation charges. This is your fastest path to resolution if you subscribed via Apple.
Escalate to the commerce commission
If Astropad or Apple refuses to cancel your subscription or process refunds, lodge a formal complaint with the Commerce Commission at comcom.govt.nz. You can call 0800 943 600 or submit a complaint online. The Commission investigates breaches of the Consumer Guarantees Act and can require companies to refund unfair charges. Provide all screenshots, emails, and records of your cancellation attempts. The Commission's involvement often prompts immediate action from the company.
Summary: take action today
Cancelling Astropad is your right, and New Zealand consumer law backs you up. You have the legal authority to cancel at any time before your renewal date, and the company must honour that request within 48 hours. If charges continue after cancellation, you can dispute them with your bank or escalate to the Commerce Commission at no cost to you.
Do not delay. The sooner you cancel, the sooner unwanted charges stop. Use the step-by-step guides above to cancel through your subscription platform-Apple App Store or Astropad directly-and screenshot your confirmation immediately. Check your account 24 hours later, then monitor your bank statement for two billing cycles. If Astropad charges you after your cancellation date, your bank will reverse those charges when you dispute them.
Tocancel has helped thousands of consumers cancel software subscriptions and recover unauthorised charges. Visit Tocancel.com today to explore guides for other services, track your cancellations, and access a complete library of consumer rights resources. You deserve control over your subscriptions and your money-claim it now.