Cancel Cli Studios: Step-by-Step Guide

How to cancel Cli Studios and reclaim your money in new zealand

What is Cli Studios and how does it work

Cli Studios is an on-demand dance education platform that streams live and recorded classes for dancers of all skill levels and professional instructors. You access the entire class library through a web dashboard at members.clistudios.com or via mobile apps available on iOS and Android. Your subscription grants you unlimited streaming access to dance content-everything from ballet and contemporary to hip-hop and conditioning-as long as your membership remains active.

How you access your content

Once you sign up, you log in through the members portal or download the mobile app to your phone or tablet. The service works like Netflix for dance: you can watch classes anytime, anywhere, with no downloads or physical products involved. All content lives in the cloud, and you need an active internet connection to stream. Your access stops immediately once your subscription ends or you cancel.

Subscription model and how billing works

Cli Studios operates on an annual subscription model that renews automatically every 12 months. You can subscribe through their website directly or via third-party app stores including Apple's App Store or Google Play. The cancellation method depends entirely on where you subscribed, and this matters enormously. Check your confirmation email or bank statement to identify your purchase platform-this determines exactly how you cancel and where you send your cancellation request. This single step prevents confusion later.

Cli Studios pricing and what you actually pay

Understanding your costs helps you decide whether this service delivers value for your needs and whether cancellation is the right choice for your budget.

Currency conversion and payment notes for new zealand users

Cli Studios displays prices in US dollars on their website. When you pay through the App Store or Google Play, your payment processor converts the USD amount to New Zealand dollars using the exchange rate on your transaction date. The exact NZD amount varies depending on currency fluctuations, so you may see different charges across renewal dates. There is no monthly payment option available; you commit to the annual plan upfront.

What the company claims about refunds

Cli Studios states in their Terms of Service that all subscription fees are non-refundable. This means if you cancel mid-year, their stated position is you forfeit any unused portion of your subscription. However, this blanket policy does not override your legal rights under New Zealand consumer law. We will explore your actual entitlements in the next section.

Your consumer rights in new zealand and what they mean for you

New Zealand consumer law provides you with protections that supersede what any company states in their Terms of Service. You have statutory rights regardless of what Cli Studios claims.

Consumer guarantees act protections

The Consumer Guarantees Act 1993 is the primary law protecting your rights as a consumer in New Zealand. It guarantees that services (including digital subscriptions) must be of acceptable quality, fit for purpose, and delivered within a reasonable timeframe. If Cli Studios fails to deliver what you paid for-for example, if the platform is frequently unavailable, classes don't stream properly, or the service is materially different from what was advertised-you have grounds to claim a refund or compensation.

Your legal position is this: if the service fails to meet the standard a reasonable consumer would expect, you can request a full refund or cancellation without penalty. This applies even if you paid in full for the year. The Commerce Commission enforces this law and investigates complaints about businesses that breach it.

Your cancellation rights

You have the right to cancel your subscription at any time. No company can lock you into an annual contract with no exit option. However, the timing of your refund depends on whether you have legal grounds (quality/fitness failure) or are simply choosing to leave. If you cancel during the subscription period without a quality claim, Cli Studios may withhold the unused portion under their stated non-refundable policy-unless you can demonstrate a material breach of their service obligations. This is where Tocancel can guide you: we help you assess whether you have grounds for a refund and how to present your claim effectively.

If Cli Studios provided a cooling-off period in your purchase confirmation or if you subscribed through Apple or Google, you may have additional rights depending on their platform policies. Always check your purchase confirmation email for these details.

How to cancel Cli Studios based on where you subscribed

Your cancellation method depends on whether you signed up directly through Cli Studios, via the Apple App Store, or via Google Play. Follow the steps for your specific platform.

Cancel if you subscribed directly through clistudios.com

1. Log in to your account at members.clistudios.com with your email and password
2. Navigate to your account settings or billing section (usually in the top-right menu under "Account" or "My Account")
3. Look for a "Subscription", "Billing", or "Manage Subscription" option
4. Select "Cancel Subscription" or "End Membership"
   • The system may ask you why you're cancelling; provide brief, factual feedback
   • You may see a retention offer (discount or pause option); review this carefully
5. Confirm the cancellation by clicking the final confirmation button
6. Save your confirmation email or screenshot showing the cancellation date and reference number
7. Verify your access ends on the stated date (usually at the end of your current billing period)

If you cannot find the cancel option, contact Cli Studios support at [email protected] with the subject "Cancel my subscription" and include your account email, full name, and the date your subscription renews.

Cancel if you subscribed through apple app store

1. Open the Apple App Store app on your iPhone, iPad, or Mac
2. Tap your profile icon in the top-right corner
3. Select "Subscriptions"
4. Find "Cli Studios" in your list of active subscriptions and tap it
5. Tap "Cancel Subscription" or "Edit" and then "Cancel"
   • Apple may offer a refund or discount; review your options
6. Confirm cancellation by tapping the final prompt
7. Check your confirmation email from Apple; this serves as your proof of cancellation
8. Your access will end on the final day of your current billing cycle

If you encounter issues through the App Store, contact Apple Support directly via support.apple.com and provide your order number or subscription details. Apple handles all billing for App Store purchases and can investigate non-refunds on your behalf.

Cancel if you subscribed through google play

1. Open the Google Play Store app on your Android device
2. Tap the profile icon (usually top-right)
3. Select "Payments and subscriptions" or "Manage subscriptions"
4. Tap "Subscriptions" and find "Cli Studios"
5. Select "Cancel subscription"
   • Review any offers to pause or discount your plan
   • Note the final billing date shown on-screen
6. Confirm your cancellation
7. Take a screenshot of your confirmation; Google sends a confirmation email as well
8. Verify the cancellation in your account settings the next day

If the cancel option does not appear or you receive an error, contact Google Play Support at support.google.com/googleplay and provide your subscription details and account email. Google investigates billing disputes for its store customers.

Refund expectations and how to claim one

Your refund depends on whether you have a valid legal claim or are simply requesting an early exit.

When you are entitled to a refund

You have a strong legal claim for a refund if any of the following apply:

• The Cli Studios platform is frequently unavailable or crashes
• Classes do not stream, buffer excessively, or have persistent quality issues
• The service was materially misrepresented at the point of purchase
• The content library is significantly smaller than advertised
• You were charged without authorisation or after cancellation
• Cli Studios has ceased operations or removed content you purchased access to

In these cases, cite the Consumer Guarantees Act and request a full refund. Tocancel advisors can help you draft a formal claim letter if the company disputes your request.

How to claim a refund through Cli Studios

1. Document your issue with screenshots, dates, and times of service failures
2. Email [email protected] with the subject "Refund claim under Consumer Guarantees Act 1993"
3. Explain the service breach clearly and concisely (2-3 sentences maximum)
   • Example: "I purchased a 12-month subscription on [date] for NZ$[amount]. Since [date], the platform has been unavailable on [dates/frequency]. This is a material breach of the service standard I contracted for."
4. Request a specific remedy: full refund or credit for unused months
5. Include your order confirmation number and account email
6. Set a response deadline: "I expect a response within 7 working days. If unresolved, I will escalate to the Commerce Commission."
7. Keep all correspondence and send via email so you have proof of submission

If Cli Studios refuses your refund claim

If the company denies your refund or does not respond within 7 working days, escalate to the Commerce Commission. The Commerce Commission is the government agency that enforces consumer law in New Zealand. You can lodge a complaint at www.comcom.govt.nz or by phone at 0800 943 600. Provide your correspondence with Cli Studios, your proof of payment, and a brief explanation of why you believe your rights under the Consumer Guarantees Act were breached. The Commission investigates complaints and can compel businesses to refund consumers or face penalties.

Do not assume silence from the company means acceptance. Many consumers give up after one email; those who persist through formal channels often succeed. Tocancel has helped thousands of consumers recover refunds by maintaining clear documentation and escalating appropriately.

Common mistakes people make when cancelling Cli Studios

Cancellation feels straightforward until something goes wrong. We see these errors repeatedly, and they cost consumers money and time.

Mistake 1: cancelling through the wrong platform

If you subscribed through Apple App Store but try to cancel through the Cli Studios website, your cancellation may not register because Apple manages your billing. You will be charged again at the renewal date, and then you face a dispute. Always cancel through the exact platform where you subscribed. Check your confirmation email if unsure.

Mistake 2: cancelling but not verifying the end date

Many people cancel but do not note the date their access actually ends. Cli Studios may continue your subscription through the end of the paid period. If you cancel on day 5 of a 365-day cycle, you may have access for nearly a full year more. Confirm the exact final access date in your cancellation confirmation. If it extends unexpectedly, contact Cli Studios immediately and request an early termination.

Mistake 3: not saving proof of cancellation

If Cli Studios later claims you never cancelled and charges you again, your confirmation email or screenshot is your only proof. Save all confirmation messages to a folder on your computer and in your email. Do not rely on memory or assume the company has records you can access later.

Mistake 4: accepting the non-refund policy without question

Cli Studios' stated "non-refundable" policy is not a legal shield if the service failed to meet acceptable quality standards. Many consumers assume they have no recourse and give up. Your rights under the Consumer Guarantees Act override contractual terms that try to exclude them. If you paid for a service and did not receive it, you have grounds to claim a refund. Do not accept "non-refundable" as a final answer if there was a genuine service failure.

What happens after you cancel Cli Studios

Cancellation is the beginning of the process, not the end. Understand what occurs in the days and weeks that follow.

Your access timeline

Your access to Cli Studios continues until the end of your current billing period. This means if you cancel on 15 June and your subscription renews on 1 July, you retain full access until 30 June. You will not be charged on 1 July. If your renewal date is unclear, contact Cli Studios support before cancelling to confirm the exact date.

Confirm your cancellation was processed

Log in to your account or check your subscription settings 24 hours after cancelling. Verify that the subscription no longer appears as "active" or "auto-renewing". If it still shows as active, attempt to cancel again or contact support immediately. Screenshot your account status for your records.

Monitor your bank account or payment method

Check your credit card, debit card, or bank statement on your renewal date. You should see no charge from Cli Studios. If you are charged after cancelling, contact your payment provider (your bank, Apple, or Google) immediately and dispute the charge. Provide proof of cancellation. Your bank can reverse the transaction.

If you change your mind

If you cancel but want to resubscribe, you can sign up again at any time through your preferred platform. Your previous account data may be retained by Cli Studios for a period, but you will be billed as a new customer. Consider whether a pause option (if available) would be more cost-effective than full cancellation and resubscription.

When to use tocancel for help

Tocancel is built for situations where you are unsure of your rights or the company is refusing to cooperate. Our role is to guide you through the cancellation process and help you stand up for your legal entitlements.

You should reach out to tocancel if

• You are unsure whether you have grounds for a refund under consumer law
• Cli Studios has not responded to your cancellation request or refund claim
• You were charged after cancelling and do not know how to dispute the charge
• The company has asked you to provide additional information that seems unreasonable
• You received conflicting information about your subscription status from support staff
• You need help drafting a formal complaint or claim letter

Tocancel advisors understand New Zealand consumer law and have negotiated with subscription services on behalf of hundreds of customers. We can review your situation, confirm your rights, and help you prepare a compelling cancellation or refund request. Visit tocancel.com to submit your case.

Checklist for cancelling Cli Studios

Use this step-by-step checklist to ensure nothing is missed before, during, or after your cancellation.

Frequently asked questions about cancelling Cli Studios

Can i get a partial refund if i cancel mid-year

Cli Studios' standard policy is non-refundable. However, if you can demonstrate a service failure (consistent downtime, unavailable classes, quality issues), you have legal grounds to claim a refund under the Consumer Guarantees Act. A partial refund for unused months is a reasonable claim in that case. If the service worked as expected and you are cancelling for personal reasons, a refund is unlikely unless you subscribed through Apple or Google, which have their own refund policies that may permit a return within a set period.

How long does cancellation take to process

Cancellation is usually immediate when you click confirm. Your access continues until the end of your current billing cycle, and no future charges will occur. If you do not see confirmation, try cancelling again or contact Cli Studios support at [email protected] within 24 hours.

Will Cli Studios try to get me to stay by offering a discount

Many companies, including Cli Studios, display retention offers (discounts, free months, or pause options) when you initiate cancellation. Review these offers carefully. If the reduced price is genuinely lower and you want to continue, you may accept it. If you want to leave, decline and proceed with cancellation. Do not be swayed by last-minute offers unless they align with your actual needs and budget.

What if i cannot find the cancellation option in my account

If you subscribed directly through clistudios.com and cannot locate a cancel button, email [email protected] with your account email and full name. Request cancellation of your subscription effective immediately or at the end of the current billing cycle. Retain this email as proof of your cancellation request. If the company does not respond within 5 working days, escalate to the Commerce Commission.

Can i cancel if i am still within a free trial period

Yes. If you are in a free trial (if one was offered), you can cancel at any time. Cancel before the trial ends to avoid being charged for the first subscription period. Many trials convert to paid subscriptions automatically at the end, and Tocancel recommends cancelling before that date if you do not wish to be charged.

Key takeaways and your next steps

Cancelling Cli Studios is straightforward when you follow the correct process for your subscription platform. Your rights as a New Zealand consumer are protected by the Consumer Guarantees Act, which overrides any non-refund clause the company includes in their terms. If you experience service problems, you have legal grounds to request a full refund.

Start by identifying where you subscribed, follow the cancellation steps for that platform, and save your confirmation. Monitor your bank account on your renewal date to ensure you are not charged. If Cli Studios refuses a refund you are entitled to, the Commerce Commission will investigate on your behalf.

If you encounter resistance, feel unsure of your rights, or need help drafting a formal claim, Tocancel has helped thousands of consumers cancel subscriptions, recover refunds, and enforce their legal rights. Visit tocancel.com to review your options, submit your case, and take confident action to cancel Cli Studios today.

Contact information and escalation points

Cli Studios support

Email: [email protected]

Subject line: "Cancel my subscription" or "Refund request under Consumer Guarantees Act"

Website account portal: members.clistudios.com

If you subscribed through apple app store

Contact Apple Support: support.apple.com or call 0800 048 0408

They handle billing, refunds, and subscription disputes for all App Store purchases.

If you subscribed through google play

Contact Google Play Support: support.google.com/googleplay

Google investigates billing disputes and can reverse charges or approve refunds for subscriptions purchased through their store.

New zealand consumer protection authority

Commerce Commission: www.comcom.govt.nz or phone 0800 943 600

Lodge a complaint if Cli Studios refuses to respond, denies a refund you are legally entitled to, or charges you after cancellation. The Commission enforces consumer law and can compel businesses to refund consumers who have had their rights breached.

Tocancel is your independent advocate throughout this process. We understand your rights, we know how companies respond, and we help you navigate every step from cancellation to refund recovery or escalation.