Cancel Clipchamp: The Right Way

How to cancel Clipchamp and reclaim control of your subscription in new zealand

What is Clipchamp and why you might need to cancel

Clipchamp is a browser-based video editor owned by Microsoft that lets you create, edit and export videos directly from your web browser or mobile device. The service offers both free and paid subscription tiers, with premium features including 4K video export, watermark-free output and access to premium stock assets and music libraries.

You may have signed up for Clipchamp if you create social media content, product demonstration videos or simple marketing materials. However, if you've realised you're not using the service regularly, prefer desktop editing software, or have found a free alternative that meets your needs better, cancelling your paid subscription makes financial sense. Your subscription fees add up quickly, and understanding your cancellation rights ensures you keep control over your money and your account.

When cancellation makes sense

Consider cancelling Clipchamp if you no longer edit videos on a regular basis, you've switched to desktop software like Adobe Premiere Pro or DaVinci Resolve, or you've discovered free tools that deliver the same results. If you subscribed to Microsoft 365 Personal solely for Clipchamp's premium features, you're likely paying far more than necessary for a feature you use occasionally. Cancelling stops unwanted charges and frees up your budget for tools you actually use.

At Tocancel, we understand that many consumers feel trapped by subscriptions they've forgotten about or no longer need. Your situation is fixable, and this guide walks you through every step to cancel with confidence.

Your consumer rights when cancelling in new zealand

New Zealand's Consumer Guarantees Act 1993 (CGA) and Fair Trading Act 1986 protect your rights when you purchase and cancel digital services like Clipchamp.

Legal protections for digital services

Under the Consumer Guarantees Act, Microsoft and Clipchamp must provide services that are of acceptable quality and fit for the purpose you intended. This means the video editor must work as described, your account must remain accessible, and the company cannot deliberately hide cancellation options from you. If Clipchamp fails to deliver on these guarantees, you may be entitled to a refund or repair.

The Fair Trading Act 1986 also protects you from misleading conduct. If Clipchamp's cancellation process is intentionally obscured, if the company ignores your cancellation requests, or if they continue charging you after you've requested cancellation, this breach can be reported to the Commerce Commission. Your legal position is clear: you have the right to cancel, and the company must honour that request within a reasonable timeframe.

Where to escalate if the company refuses

If Clipchamp or Microsoft refuses to cancel your subscription or process a refund you believe you're entitled to, you can lodge a complaint with the Commerce Commission (comcom.govt.nz), New Zealand's official consumer protection authority. You can also contact the Citizens Advice Bureau for free guidance on your rights. Tocancel recommends documenting all communications with the company before escalating, as evidence strengthens your case.

Clipchamp pricing in new zealand and what you're paying for

Understanding your current plan and its cost is the first step to deciding whether cancellation is right for you.

Current subscription plans and pricing

Which subscription costs you the most

If you're paying NZ$18.50 per month for Clipchamp Premium, that's NZ$222 per year in charges that may be accumulating without you realising how long you've been subscribed. Many people discover they've been charged for six months or longer without creating a single video. If you subscribed to Microsoft 365 Personal at NZ$229 annually purely to unlock Clipchamp's premium editing features, you're significantly overpaying for a feature that represents only a small fraction of what the bundle offers. Cancelling your standalone Clipchamp Premium or downgrading your Microsoft 365 plan to a free tier saves money immediately.

How to cancel Clipchamp on every platform

Your cancellation method depends on where you subscribed and which device you use to manage your account.

Cancel Clipchamp via your microsoft account (desktop web)

Most Clipchamp users manage their subscription through their Microsoft account on a computer, and this is the most straightforward cancellation route. Follow these steps to cancel immediately:

1. Visit clipchamp.com and sign in with your Microsoft account credentials
2. Click your profile icon or avatar in the top right corner of the screen
   • This typically appears in the upper right navigation area
3. Select "Settings" or "Account settings" from the dropdown menu
4. Look for "Subscription" or "Billing" in the settings sidebar
   • In some versions, this section is labelled "Plans and subscriptions"
5. Click "Manage subscription" or the link next to your current Clipchamp plan
6. Select "Cancel subscription" and follow the on-screen prompts to confirm
   • Clipchamp may offer a discount to retain you; ignore this unless you genuinely want to continue
   • Read any final screens carefully to confirm cancellation is complete
7. You will receive a confirmation email; save this for your records

Your access to premium features stops at the end of your current billing cycle (monthly or annual, depending on your plan). This means you can continue using Clipchamp Premium until your next renewal date at no extra cost. Cancelling now prevents future charges.

Cancel Clipchamp if you subscribed via microsoft 365

If you subscribed to Clipchamp as part of a Microsoft 365 Personal or Microsoft 365 Family plan, you cancel Clipchamp access through your Microsoft account, not through Clipchamp directly. Here's how:

1. Sign in to account.microsoft.com with your Microsoft account
2. Click "Your info" or "Account" in the top navigation
3. Select "Subscriptions" or "Services and subscriptions" from the left sidebar
4. Locate "Microsoft 365 Personal" or "Microsoft 365 Family" in your active subscriptions list
5. Click "Manage" next to your Microsoft 365 plan
   • Do not click "Cancel subscription" if you want to keep Office and cloud storage
   • Instead, look for an option to "Manage apps and content" or "View benefits"
6. Find "Clipchamp Premium" in the benefits list and select "Remove" or "Manage access"
7. Confirm the removal of Clipchamp Premium from your plan

This approach removes Clipchamp Premium from your Microsoft 365 subscription while keeping your Office apps and OneDrive storage active. You'll revert to the free Clipchamp tier after the removal takes effect (usually within 24 to 48 hours). If you want to cancel your entire Microsoft 365 plan instead, Tocancel recommends doing that from the same subscriptions dashboard by clicking "Cancel subscription" next to the plan name.

Cancel Clipchamp on mobile (Apple app store or google play)

If you subscribed to Clipchamp through your mobile device via Apple App Store or Google Play, you must cancel through that platform, not through Clipchamp's website:

1. For iPhone or iPad (Apple App Store):
   • Open the App Store app
   • Tap your profile icon in the top right corner
   • Select "Subscriptions"
   • Find "Clipchamp" in the list and tap it
   • Tap "Cancel Subscription" and confirm
2. For Android (Google Play):
   • Open the Google Play app
   • Tap your profile icon in the top right corner
   • Select "Payments and subscriptions"
   • Tap "Subscriptions" and locate "Clipchamp"
   • Tap "Cancel subscription" and follow the prompts

Mobile subscriptions have the same billing cycles as web subscriptions. Cancelling through your device's app store stops future charges at your next renewal date. Tocancel recommends cancelling mobile subscriptions as soon as you decide you no longer need the service, because app store subscriptions often renew without obvious reminders.

What happens after you cancel

Understanding what to expect after you click "cancel" removes uncertainty and helps you verify the process worked.

Your access and refund timeline

Once you cancel, your access to Clipchamp Premium continues until the end of your current billing period. If you cancelled on the 10th of a month and your subscription was set to renew on the 25th, you keep premium features until the 25th. You will not be charged on that renewal date. You'll receive a confirmation email within a few minutes of cancellation; check your inbox and spam folder to ensure you received it.

If you were charged in error, or if you cancel within 14 days of your subscription start date (a legal protection under many service terms), you may be entitled to a full refund. Request a refund from Microsoft's support team by visiting support.microsoft.com/account-billing and providing evidence of your cancellation request. Refunds typically process within 5 to 10 business days.

Reverting to the free Clipchamp tier

After your paid subscription expires, Clipchamp reverts you to the free tier automatically. You'll still be able to sign in and access your existing video projects, but you'll no longer be able to export in 4K, remove watermarks, or access premium stock assets. Your old projects remain in your account indefinitely (unless Microsoft deletes them for account inactivity after an extended period). Download any videos or project files you want to keep before cancellation takes effect.

Common mistakes when cancelling Clipchamp

Cancellation can feel stressful, but avoiding these pitfalls ensures you successfully stop all charges and protect your account.

Mistake 1: cancelling only the app, not the subscription

Deleting the Clipchamp app from your device does not cancel your subscription. Your charges continue even after you remove the app. You must follow the cancellation steps above by logging into your account settings or your payment platform (App Store, Google Play, or Microsoft). Tocancel recommends cancelling your subscription first, then deleting the app if you wish.

Mistake 2: confusing Clipchamp premium with microsoft 365

If you hold a Microsoft 365 subscription, cancelling only Clipchamp Premium leaves your Microsoft 365 plan active and continues charging you. If you no longer want either service, you must cancel both separately: first remove Clipchamp from Microsoft 365, then cancel the Microsoft 365 plan itself (if that's your intention). Review your billing emails carefully to understand which service is charging you each month.

Mistake 3: not saving your confirmation email

After cancellation, Microsoft sends a confirmation email within minutes. Save this email in a folder or take a screenshot of your subscription dashboard showing your cancellation status. If the company continues charging you after cancellation, this proof is essential when escalating to the Commerce Commission or disputing the charge with your bank. Never discard cancellation evidence until you've verified your final bill.

When to escalate and who to contact

If you cancel Clipchamp but continue to be charged, or if your cancellation request is ignored, escalation is your next step.

If microsoft refuses to process your cancellation

Contact Microsoft support directly by visiting support.microsoft.com/contactus. Explain that you requested cancellation of your Clipchamp subscription and provide the date you submitted the request. Include your confirmation email (if you have one) and your account details. Microsoft has a legal obligation under the Fair Trading Act to respond to cancellation requests within a reasonable timeframe (typically 5 to 10 business days). If Microsoft does not respond or refuses your cancellation, you can lodge a formal complaint with the Commerce Commission at comcom.govt.nz/contact.

Disputing a charge with your bank

If Clipchamp or Microsoft continues charging you after you cancelled, you can dispute the charge directly with your bank or credit card provider. Contact your bank's dispute team and explain that you cancelled the subscription but were charged anyway. Provide your cancellation confirmation and proof of the unwanted charge. Your bank can issue a chargeback (refund) to your account, usually within 10 to 15 business days. This does not require permission from Microsoft and is a legitimate consumer protection tool.

Free alternatives to Clipchamp you can use instead

Cancelling Clipchamp doesn't mean you lose access to video editing tools. Numerous free alternatives deliver professional results without subscription fees.

Top free video editors available in new zealand

All these tools offer free tiers or completely free versions with no hidden charges. DaVinci Resolve is particularly popular in New Zealand and delivers professional results that rival paid software. If you found Clipchamp's interface intuitive, CapCut offers a similar workflow and is entirely free on both mobile and desktop.

How to prevent unwanted subscriptions in future

After cancelling Clipchamp, protect yourself from re-subscription or accidental charges by following these safeguards.

Monitor your microsoft account regularly

Visit account.microsoft.com at least once every three months and review your active subscriptions under "Services and subscriptions". This habit catches unwanted charges before they accumulate. Set a phone reminder for the same day each quarter so you remember to check.

Review your credit card or bank statements monthly

Check your bank app or statement each month and look for any unexpected charges from Microsoft or Clipchamp. Dispute charges immediately if you don't recognise them. Your bank has timelines for disputing transactions (usually within 60 to 90 days), so early detection is crucial.

Unsubscribe from marketing emails

Clipchamp and Microsoft may send you "come back" or "special offer" emails after cancellation. These emails sometimes include links that re-activate your subscription accidentally if you click them. Unsubscribe from marketing communications by clicking the "Unsubscribe" link at the bottom of these emails.

Checklist: cancelling Clipchamp step by step

Use this checklist to ensure you complete each step and verify your cancellation is successful.

Summary: take control of your Clipchamp subscription today

Cancelling Clipchamp is your right as a consumer in New Zealand, and the process takes fewer than five minutes to complete. You have clear legal protections under the Consumer Guarantees Act and the Fair Trading Act. If you no longer use the service regularly, paying NZ$18.50 per month (or NZ$185 per year for standalone Premium, or NZ$229 for Microsoft 365 Personal) is money you don't need to spend.

Follow the platform-specific steps outlined above: log in, find your subscription settings, click cancel, and save your confirmation. Your premium access continues until your current billing cycle ends, so you lose nothing by cancelling immediately. If Microsoft refuses to process your cancellation or continues charging you, escalate to the Commerce Commission with your evidence.

Tocancel has guided thousands of New Zealand consumers through subscription cancellations, and we know this process feels simpler and safer once you understand your rights. Your money is yours, and you control which services deserve it. Cancel Clipchamp today, download your projects if needed, and switch to a free video editor that serves your needs without ongoing charges. Take action now, and reclaim your subscription control.

Contact information for Clipchamp support and escalation

If you need to escalate your cancellation issue, use these official contact points:

• Microsoft Support (primary contact): support.microsoft.com/contactus or call 0800 642 353 (New Zealand toll-free number for Microsoft account issues)
• Clipchamp support (secondary): support.clipchamp.com (directs to Microsoft support)
• New Zealand Commerce Commission (if company refuses cancellation): comcom.govt.nz or phone 0800 943 600
• Citizens Advice Bureau (free consumer guidance): www.cab.org.nz or call 0800 928 728

Most Clipchamp users do not have a physical address requirement for cancellation, as the service operates entirely online through your Microsoft account. However, if you require a postal address for formal complaints, Microsoft New Zealand's registered office address can be obtained through the Companies House register (companies.govt.nz) by searching for "Microsoft Pty Limited" or contacting the Commerce Commission directly. Tocancel remains here to support you with clear guidance on every step of your cancellation journey.