Cancel ConvertKit: The Right Way

How to cancel ConvertKit in new zealand and protect your money

Why you might cancel ConvertKit

ConvertKit is an email marketing platform built for creators, writers, and small business owners who want to manage newsletters, build subscriber lists, and sell digital products to their audiences.

If you've decided ConvertKit isn't working for you, your budget, or your workflow, understanding your rights matters before you cancel. Many New Zealand users find the cancellation process unclear, and consumer protection laws give you specific rights before you take action. Tocancel is here to walk you through every step and ensure you don't lose money unnecessarily.

What ConvertKit does

ConvertKit helps creators automate email sequences, segment audiences, and integrate with tools like WordPress, Zapier, and payment processors. You can send newsletters, build lead magnets, and sell courses or digital products directly to your subscribers through the platform.

Common reasons new zealand users cancel ConvertKit

Cost is often the trigger. ConvertKit charges in USD, which means your NZD bill fluctuates with exchange rates and can surprise you month to month. Some creators switch to cheaper alternatives like MailerLite or Substack. Others cancel because they're not actively using the platform, want simpler tools, discovered better integrations elsewhere, or found that ConvertKit's pricing doesn't match their revenue at this stage. Whatever your reason, you have clear rights to cancel and recover money in specific circumstances.

Your consumer rights in new zealand

Before you initiate cancellation, understand exactly what protections New Zealand law gives you when you cancel a digital service.

Consumer guarantees act and fair trading act

The Consumer Guarantees Act (CGA) and Fair Trading Act (FTA) protect you when you buy services from any supplier, including overseas companies like ConvertKit. ConvertKit must deliver what it promises, charge fairly, and honour any refund commitments it makes to you.

If ConvertKit's pricing is misleading, the service doesn't work as described, or it continues billing you after you've cancelled, you can lodge a complaint with the Commerce Commission. Your legal position is straightforward: ConvertKit must either deliver the service as promised or refund you if it breaches that promise. The 30-day money-back guarantee ConvertKit offers aligns with CGA expectations, but you need to know exactly what conditions apply and when the guarantee expires.

What these laws mean for your cancellation

You have the right to cancel and request a refund within 30 days of your first purchase, provided you meet ConvertKit's stated conditions. After 30 days, you can still cancel, but you'll retain access until your billing cycle ends with no pro-rata refund for unused time. If ConvertKit charges you after you've cancelled, you can dispute the charge with your bank or escalate to the Commerce Commission. Your rights don't disappear just because ConvertKit is based in the USA; New Zealand law applies to the contract between you and the service.

How to cancel ConvertKit step by step

You have three main methods to cancel your ConvertKit account, and the fastest is always through your dashboard.

Cancel via your dashboard (fastest method)

This is your primary cancellation method and takes less than two minutes to complete.

1. Log in to your ConvertKit account at convertkit.com
   • Enter your email address and password to access your dashboard.
2. Navigate to Settings, then select Billing or Plan and Billing
   • Look for this option in your account menu, usually in the bottom left corner of the screen.
3. Scroll to the bottom of the page and click "Cancel my subscription" or "Cancel subscription"
   • ConvertKit will ask you why you're cancelling; you can skip this or provide feedback.
4. Confirm your cancellation when prompted
   • Your account will show as cancelled immediately in the dashboard.
5. Check your email inbox for a cancellation confirmation
   • ConvertKit sends a confirmation email to your registered address; save this as proof of cancellation.

Pro tip: Cancel right after you log in to avoid distraction. You'll keep full access until your current billing period ends, so there's no rush once you've initiated cancellation through your dashboard.

Cancel via email support

If you can't access your dashboard or prefer written confirmation, you can request cancellation by email.

1. Contact ConvertKit support at [email protected]
   • Include your full name, email address, and account username in your message.
2. Request cancellation clearly and ask for written confirmation
   • Write something like: "I want to cancel my ConvertKit subscription effective immediately. Please confirm cancellation in writing."
3. Keep a copy of your email and their response
   • Save the confirmation as proof that you've requested cancellation.
4. Allow 3-5 business days for a response
   • ConvertKit support typically replies within this timeframe, but monitor your inbox in case they ask for clarification.

Email cancellation creates a paper trail, which is useful if you later need to dispute a charge with your bank or escalate a complaint to the Commerce Commission.

Cancel by written letter (formal method)

If you want a formal record of cancellation or dashboard access is unavailable, you can send a written letter to ConvertKit's registered mailing address.

1. Prepare a letter with your cancellation request
   • Include your full name, email address, account username, and the date you want cancellation to take effect.
2. Send the letter to ConvertKit's registered address
   • ConvertKit does not maintain a known postal address in New Zealand. Send your letter to their US address listed on their website or to their registered mailing address (typically a PO Box listed in their terms of service).
3. Use tracked mail or keep proof of posting
   • Send your letter by registered post so you have proof that ConvertKit received it.
4. Allow 10-14 days for processing
   • International mail can take time, so factor this into your timeline if your billing date is approaching.

Written cancellation is slower but creates the strongest legal record if you need to prove you cancelled before a charge was applied.

ConvertKit's pricing structure in new zealand

ConvertKit charges in USD, so your NZD cost varies with exchange rates and can change month to month without notice from the company.

The NZD amounts above are approximate based on current exchange rates (roughly 1 USD = 1.70 NZD). Your actual bill depends on the daily exchange rate at the time of billing. This hidden volatility is why many New Zealand creators cancel ConvertKit and switch to services that charge in NZD or offer fixed pricing.

Refunds and what happens after you cancel

Your refund eligibility depends on when you cancel and whether you meet ConvertKit's stated conditions.

30-day money-back guarantee

ConvertKit offers a 30-day money-back guarantee on paid plans. If you cancel within 30 days of your first payment, you can request a full refund of your initial subscription fee, provided you haven't already received more than the month of access you paid for.

To claim this refund, contact ConvertKit support at [email protected] immediately after cancelling and request your refund within the 30-day window. Processing typically takes 5-10 business days, and the refund goes back to your original payment method (credit card, debit card, or bank transfer).

Cancellations after 30 days

Once 30 days have passed, ConvertKit does not offer refunds for unused time. You'll retain access to your account until the end of your current billing cycle (typically the same date each month). On that date, your subscription ends and you'll no longer be charged.

This means if you cancel on the 15th of a month and your billing date is the 1st, you'll have access until the 1st of the next month with no pro-rata refund.

What happens to your data after cancellation

After your subscription ends, ConvertKit will eventually delete your account data. Typically, you have 30 days after cancellation to download your subscriber lists, email templates, and any other content you want to keep. Download everything before your final billing cycle ends to avoid losing important data.

Log back into your account during this window, export your subscriber list (usually as a CSV file), and save any templates or digital products you've created. This is your responsibility; ConvertKit won't remind you or extend access after the billing period ends.

Common mistakes when cancelling ConvertKit

Cancelling can feel stressful, especially if you're worried about losing access to your audience or being overcharged. Here are the mistakes we see New Zealand users make so you can avoid them.

Mistake 1: not downloading your subscriber list before cancellation

Many creators assume they can retrieve their subscriber list after cancellation. You can't. Once your account is deleted, your list is gone. Before you cancel, log in and download your CSV file of all subscribers so you can import them into another platform. Do this immediately after you decide to cancel, even though you'll keep access for the rest of your billing cycle.

Mistake 2: cancelling just before a billing date

If you cancel one day before you're due to be charged, ConvertKit may still charge you for the next cycle before your cancellation takes effect. Check your billing date in your account settings before you cancel. If you're charged after you've cancelled, dispute the charge with your bank or contact ConvertKit support to request a reversal.

Mistake 3: assuming the free plan gives you access after cancellation

Downgrading to the free plan is not the same as cancelling. If you want to remove yourself from ConvertKit entirely, you must cancel your subscription, not downgrade to free. The free plan still uses ConvertKit's infrastructure and may not preserve all your data in the format you need.

Mistake 4: not keeping your cancellation confirmation

If you use the dashboard to cancel, save the confirmation email ConvertKit sends. This is your proof that you cancelled. If ConvertKit charges you again or disputes your claim, you'll need this email to show the Commerce Commission or your bank that you took action.

After you cancel: moving to another platform

Once you've cancelled ConvertKit, you'll want to migrate your data to a new email marketing platform as quickly as possible so your audience doesn't lose touch with you.

Export your data before your access expires

Download your subscriber list as a CSV file while you still have dashboard access. Most email marketing platforms accept CSV imports, so your list will transfer cleanly to MailerLite, Substack, ActiveCampaign, or Brevo.

Set up redirects and forwarding

If you have a custom domain email address linked to ConvertKit, update your forwarding rules so messages still reach you. Check your domain registrar settings and ensure emails aren't lost during the transition.

Notify your subscribers

Send one final email to your list letting them know where to find you next. Include a direct link to your new platform so your engaged subscribers can follow you without friction.

Why tocancel helps you cancel ConvertKit safely

Cancelling a digital service can feel overwhelming, especially when you're worried about hidden charges or losing data. Tocancel exists to translate consumer rights into simple, actionable steps so you feel confident and in control.

Tocancel has helped thousands of New Zealand consumers cancel software subscriptions by walking them through their legal rights under the Consumer Guarantees Act and Fair Trading Act, explaining exactly what each cancellation method involves, and ensuring they know how to recover money if they've been overcharged.

When you use Tocancel, you're not just following a generic checklist. You're getting advice from someone who understands your legal position under New Zealand law, knows exactly where ConvertKit's cancellation process might trip you up, and can help you escalate a complaint to the Commerce Commission if ConvertKit refuses to process your cancellation or refund.

Your cancellation checklist

Use this checklist to ensure you've completed every step correctly and won't be surprised by a charge or data loss later.

What to do if ConvertKit refuses to cancel or refund you

If ConvertKit ignores your cancellation request or refuses to refund you despite meeting their stated conditions, you have legal remedies under New Zealand law.

Contact ConvertKit support again with a formal request

Send a follow-up email to [email protected] with your cancellation confirmation and a clear timeline of events. Use formal language: "On [date] I submitted a cancellation request. You acknowledged receipt on [date]. As of [today], my account has not been cancelled and I have been charged [amount]. Please process my cancellation immediately and provide a refund within 7 days."

Dispute the charge with your bank

If ConvertKit continues charging you after you've cancelled, contact your bank or credit card company and request a chargeback or dispute. Tell your bank that you cancelled the service but were charged anyway. Your bank will investigate and can reverse unauthorised charges. Attach your cancellation confirmation as evidence.

Lodge a complaint with the commerce commission

If ConvertKit refuses to respond or refund you, you can lodge a complaint with the Commerce Commission, which enforces the Fair Trading Act and Consumer Guarantees Act in New Zealand. Visit www.commercialaffairs.govt.nz or contact them directly. The Commerce Commission can investigate whether ConvertKit breached your rights and order a refund if warranted.

Contact ConvertKit to complete your cancellation

ConvertKit does not maintain a postal address in New Zealand. For cancellation inquiries and support, use these contact methods:

Email: [email protected]

Website: convertkit.com

Mailing address (US): Check ConvertKit's "Contact Us" page or your account settings for their current registered mailing address, which is typically a PO Box in their US headquarters state. Include this address if you send a formal cancellation letter.

For New Zealand consumer protection questions or complaints about ConvertKit's billing practices, contact the Commerce Commission:

Email: [email protected]

Phone: 0800 943 600

Website: www.commercialaffairs.govt.nz

Final takeaway: you have control

Cancelling ConvertKit is straightforward once you know your rights and follow the correct steps. You can cancel your subscription in under two minutes via your dashboard, download your data before access expires, and claim a refund within 30 days if you meet ConvertKit's conditions.

If ConvertKit charges you after you've cancelled or refuses to honour its money-back guarantee, you have legal protection under the Consumer Guarantees Act and Fair Trading Act. The Commerce Commission backs you up, and your bank can reverse unauthorised charges.

Tocancel has helped thousands of New Zealand consumers regain control of their subscriptions and recover money they shouldn't have paid. Use this guide to cancel ConvertKit confidently, and if you run into resistance, escalate to the Commerce Commission knowing your rights are solid. You've already made the right decision to cancel; now complete it with the clarity and protection Tocancel provides.