Cancel Cricut: The Right Way

How to cancel Cricut in new zealand and protect your wallet

Understand Cricut and why cancellation matters

Cricut makes physical cutting machines and offers Cricut Access, a subscription service that unlocks thousands of premium fonts, design templates and ready-made projects for your craft work. You use Design Space, Cricut's free app, to create and cut patterns from paper, vinyl, fabric and more on your machine.

The machines themselves are one-time purchases, but the subscription renews automatically every month or year unless you actively cancel it. Many New Zealand users sign up for a single project and forget to cancel before the next billing cycle kicks in, resulting in unexpected charges. That's why Tocancel exists: to help you understand your rights and take confident action to stop unwanted charges.

What Cricut access includes

Cricut Access grants you unlimited access to a library of thousands of designs, fonts and materials. You pay a subscription fee to use these premium assets in Design Space. Without the subscription, you can still use Design Space for free, but you'll have fewer design options and may face paywalls on individual projects.

Where you might have purchased your subscription

You may have subscribed through the Apple App Store (iOS), Google Play (Android), or directly via Cricut's website. The cancellation method you need depends entirely on where you set up your billing. Tocancel recommends checking your email receipts or bank statements to confirm which platform holds your subscription.

Your consumer rights under new zealand law

New Zealand's Consumer Guarantees Act 1993 and Fair Trading Act 1986 protect you when you buy services like Cricut Access. Understanding these rights gives you confidence when cancelling.

What the law says about subscription cancellations

The Consumer Guarantees Act requires that any service you purchase must be of acceptable quality and fit for purpose. If a company makes it deliberately difficult to cancel a subscription, or fails to send you a cancellation confirmation, that behaviour may breach the Fair Trading Act. Your legal position is straightforward: you have the right to cancel your subscription at any time, and the company must process that cancellation promptly and confirm it in writing.

If Cricut continues to charge you after you've cancelled, or if they don't provide transparent cancellation methods, you can lodge a complaint with the Commerce Commission, New Zealand's consumer protection authority. Tocancel advises documenting every step of your cancellation attempt, including screenshots and email confirmations, to support any future claim.

Your right to refunds

If you cancel within a reasonable timeframe before your next billing date, you should not be charged again. However, most subscription services do not offer refunds for the current billing period once the subscription period has started. If you've been charged and cannot access the service, or if the company continues to charge after you've cancelled, you have grounds to request a refund. Tocancel recommends requesting one in writing to strengthen your position if a dispute arises.

How to cancel Cricut on each platform

Follow the steps below that match where you purchased your subscription. Each method is straightforward and takes fewer than 5 minutes.

Cancel Cricut via the apple app store

Most New Zealand users subscribe through Apple's ecosystem. Apple processes all billing and handles cancellations directly.

1. Open the Apple App Store app on your iPhone, iPad or Mac.
   • On iPhone or iPad, tap the profile icon (usually in the top right corner).
   • On Mac, click your name or Apple ID at the top of the window, then select Account Settings.
2. Select Subscriptions from the menu.
3. Find Cricut Access or Cricut Design Studio in your active subscriptions list.
4. Tap or click Manage Subscription (or Edit Subscription on some devices).
5. Tap Cancel Subscription.
   • Apple may prompt you to choose a reason for cancelling. You don't have to provide one, but feedback helps Cricut improve.
6. Confirm your cancellation on the final screen.
7. Check your email immediately for Apple's cancellation confirmation.

You will continue to have access to Cricut Access until the end of your current billing period. After that date, your subscription ends automatically and you will not be charged again.

Cancel Cricut via google play

If you subscribe through Google Play on an Android device, follow these steps to cancel.

1. Open the Google Play Store app on your Android phone or tablet.
2. Tap your profile icon in the top right corner.
3. Select Payments and subscriptions, then Subscriptions.
4. Find and tap Cricut Access.
5. Select Cancel subscription.
6. Choose your reason for cancelling (optional).
7. Confirm the cancellation.
8. Look for a confirmation email from Google Play within minutes.

Your access continues until your current billing cycle ends. Google Play will not charge you again after the cancellation date.

Cancel Cricut via the company's website

If you subscribed directly through Cricut's website (cricut.com), you will manage and cancel your subscription through your Cricut account.

1. Go to cricut.com and log in with your account email and password.
2. Navigate to Account Settings or My Account (usually found in a dropdown menu under your name).
3. Look for Subscriptions, Billing or My Subscription.
4. Select your active Cricut Access subscription.
5. Click Cancel Subscription or Turn Off Auto-Renew.
6. Confirm your cancellation decision.
7. Wait for a confirmation email from Cricut.

If you encounter any obstacles or the website interface is unclear, contact Cricut's support team by email or via their contact form on the website. Keep a record of any correspondence.

Cricut pricing in new zealand

Understanding the costs helps you decide whether to cancel or keep your subscription.

The yearly plan works out to approximately NZ$12.50 per month if you commit for 12 months. However, Tocancel recommends cancelling if you are not using the app regularly, as the monthly cost can accumulate quickly if you are inactive.

What happens after you cancel

Cancelling your Cricut Access subscription triggers a series of immediate and post-cancellation changes to your account.

Immediate changes

Once you confirm your cancellation, you remain a free Design Space user. You lose access to all premium fonts, templates and designs, but you can still use Design Space to create projects using free assets. Any projects you created while subscribed remain in your account, though you may not be able to edit them using premium elements unless you resubscribe.

Billing stops

After your current billing cycle ends, Cricut will not attempt to charge you again. Your payment method is no longer connected to an active Cricut subscription. However, Tocancel advises checking your bank or credit card statements one month after cancellation to confirm no additional charges have appeared.

Reactivating your subscription

You can resubscribe to Cricut Access at any time through the same platform where you originally purchased it. Your account information, saved projects and design history remain in your Cricut account indefinitely, even after cancellation.

How to request a refund from Cricut

Refunds are not automatic when you cancel, but you have options if you believe a charge was unfair or made in error.

Refund eligibility

Most subscription services, including Cricut, do not offer refunds for the current billing period once the subscription has started. However, if you were charged without authorisation, charged after cancellation, or charged twice for the same month, you have grounds to request a refund. Tocancel recommends submitting a refund request in writing to strengthen your claim.

How to request a refund

1. Contact Cricut support through their website contact form or email [email protected].
2. Explain clearly why you believe the charge was unfair or unauthorised.
   • Include specific dates, amounts and the billing platform (Apple, Google Play or Cricut.com).
   • Attach screenshots of your cancellation confirmation or your bank statement showing the disputed charge.
3. Request a refund for the specific transaction(s).
4. Keep a copy of your email for your records.
5. Allow 7 to 14 business days for a response.

If Cricut denies your refund request and you believe the charge was wrongful, you can escalate the complaint to the Commerce Commission or contact your bank to dispute the charge.

Common mistakes to avoid when cancelling

Cancellation can feel stressful, especially when money is involved. Here are the pitfalls that catch most people off guard.

Deleting the app instead of cancelling the subscription

Removing the Cricut app from your phone does not cancel your subscription. Your billing continues even though you no longer see the app on your device. Always follow the cancellation steps for your specific platform (Apple, Google Play or Cricut.com) before you delete anything.

Cancelling too late in your billing cycle

If you cancel on the last day of your billing period, you may still be charged for the next month if the system processes your cancellation after the automatic renewal has already triggered. Cancel as soon as you decide to end your subscription, and confirm the cancellation date via email. Tocancel recommends cancelling at least 3 to 5 days before your renewal date to avoid this issue.

Not keeping cancellation confirmation

If you don't save your cancellation confirmation email, you have no proof that you cancelled if a dispute arises later. Always screenshot or print your confirmation and store it in a safe folder. This evidence protects you if Cricut charges you again or denies that you ever cancelled.

Using a shared or borrowed account

If you subscribed using someone else's Apple ID, Google account or Cricut login, you may not have permission to cancel the subscription. You will need to contact the account owner to process the cancellation. Tocancel advises using only your own account for subscriptions to avoid access issues later.

Should you keep or cancel Cricut access

Only you can decide whether your subscription delivers value, but Tocancel recommends asking yourself these questions before you commit or cancel.

If you answered yes to more "reasons to cancel," then ending your subscription is the right financial decision. Tocancel believes honest self-assessment prevents wasted money on services you don't actively use.

Your cancellation checklist

Use this checklist to ensure you cancel successfully and protect yourself.

1. Identify where you subscribed: Apple App Store, Google Play or Cricut.com.
2. Follow the cancellation steps for that platform.
3. Screenshot or save your cancellation confirmation email.
4. Check your email for a second confirmation from Apple, Google or Cricut within 24 hours.
5. Mark your calendar for your next billing date and check your bank statement that day to confirm no charge appeared.
6. If a charge does appear, contact Cricut or your app store provider immediately with your cancellation proof.
7. Store all cancellation confirmation emails for at least 12 months.

Completing this checklist takes no more than 10 minutes and protects you from future billing disputes.

Contact Cricut for support

If you encounter technical issues during cancellation or need assistance, Cricut's support team can help.

Cricut does not publish a New Zealand postal address specifically for cancellations. For written correspondence, use their US corporate office address listed on cricut.com. However, the fastest way to resolve a cancellation issue is to contact their support team via email through their website contact form or to reach out to your app store provider (Apple Support or Google Play Support) if you subscribed through them.

Include your account email, the date you attempted cancellation and screenshots of any error messages when you contact support. Response times typically range from 24 to 72 hours.

Why tocancel helps you cancel with confidence

Cancelling a subscription should not feel like a battle. You have the right to end unwanted charges, and you deserve clear, straightforward guidance to do it. Tocancel has helped thousands of New Zealand consumers cancel Cricut and other subscriptions by providing transparent, step-by-step instructions and reminding them of their consumer rights under the Consumer Guarantees Act and Fair Trading Act.

Whether you're cancelling because you've completed your project, found a cheaper alternative or simply don't use the service enough to justify the cost, your decision is valid. Follow the cancellation method for your platform, save your confirmation, and monitor your next bank statement. If Cricut continues to charge you after cancellation, you have legal recourse through the Commerce Commission.

Tocancel remains your trusted resource for understanding your rights, taking action and protecting your wallet. Cancel today, confirm tomorrow, and enjoy peace of mind knowing you've stopped an unwanted charge before it happens again.