Cancel Facetune2: The Right Way

How to cancel Facetune2 and reclaim your money in new zealand

What Facetune2 is and why you might want to stop paying

Facetune2 is a mobile app developed by Lightricks that lets you retouch portraits, edit videos, smooth skin, reshape features and apply professional-grade filters to your photos. It's available on both iOS and Android, and it operates on a subscription model where your payment card gets charged automatically every month unless you actively cancel.

The key problem: many New Zealand users download Facetune2 for a free trial, forget about it, and then discover unexpected recurring charges on their bank statement weeks or months later. This is entirely preventable if you know where to cancel and how your consumer rights protect you.

Your cancellation journey starts with understanding that deleting the app does not stop the charges. You must cancel your subscription through the platform where you bought it: Apple App Store, Google Play, or the Facetune website.

Where you downloaded Facetune2 matters

Facetune2 is available through three channels: the Apple App Store (for iPhone and iPad), Google Play (for Android devices), or directly via the Facetune website. The cancellation method you use depends entirely on where your subscription lives.

If you subscribed through Apple, you cancel through Apple. If you subscribed through Google Play, you cancel through Google. This distinction is crucial because each platform has different cancellation steps, refund policies and timelines. Tocancel specialises in walking you through the exact steps for your platform so you don't waste time searching.

How auto-renewal traps work

When you start a Facetune2 free trial, the app automatically converts to a paid subscription when the trial period ends. You are not charged during the trial, but unless you cancel before that trial expires, your first charge will go through immediately.

This is where the trap closes: most people forget about the trial, the conversion happens silently in the background, and they only notice when reviewing their bank statement. The good news is that once you cancel, no future charges will be processed, even if you are mid-cycle in your current billing period.

Your consumer rights and legal protections under new zealand law

The Consumer Guarantees Act 1993 (the CGA) and the Fair Trading Act 1986 protect you when you buy digital services in New Zealand, including app subscriptions.

Your legal position: you have the right to cancel a subscription before you are charged for a service you did not use or no longer want. If you are charged by mistake, you have the right to a refund. If the company refuses to refund you, you can escalate to the Commerce Commission or your bank's chargeback process.

Consumer guarantees act protections

Under the CGA, digital services must be fit for purpose and of acceptable quality. If Facetune2 stops working, crashes repeatedly or is not fit for the purpose you bought it for, you may be entitled to a refund or replacement.

More importantly, the CGA gives you the right to withdraw from a subscription contract within a certain timeframe if you change your mind, provided the service has not yet been substantially delivered. This means if you cancel a Facetune2 subscription before the first charge, you should receive a full refund.

Your right to cancel and get your money back

If you cancel Facetune2 before your free trial ends, you will not be charged at all. If you cancel after your first payment has gone through but within 14 days of signing up, you may be eligible for a refund from Apple, Google or Facetune depending on their refund policy. Each platform has slightly different rules, so timing matters.

If the company refuses to refund you, you can lodge a complaint with the Commerce Commission, which enforces consumer law in New Zealand. You also have the right to request a chargeback from your bank if the charge was unauthorised or the refund was wrongfully denied.

How to cancel Facetune2 on iOS via apple app store

If you subscribed to Facetune2 on your iPhone or iPad, follow these steps to cancel through Apple's App Store.

1. Open the Settings app on your iPhone or iPad.
   • Do not open the Facetune2 app itself; Apple does not allow in-app cancellation for subscriptions.
2. Tap your name at the top of the screen to open your Apple ID profile.
   • This opens your Apple ID account menu.
3. Select Subscriptions from the menu options.
   • You will see a list of all active subscriptions linked to your Apple ID.
4. Find and tap Facetune2 in the list of subscriptions.
   • If you do not see it, check that you are looking at active subscriptions, not expired ones.
5. Tap Cancel Subscription at the bottom of the screen.
   • Apple may show you a summary of your subscription and renewal date.
6. Confirm your cancellation when prompted.
   • You will receive an on-screen confirmation message saying your subscription has been cancelled.

After you complete these steps, your subscription is cancelled immediately. Your access to Facetune2's premium features continues until the end of your current billing cycle, but no new charge will be processed after that date.

Important warnings for apple app store cancellations

Deleting the Facetune2 app from your device does not cancel your subscription. Your subscription exists in your Apple ID account, not on your phone. You must follow the steps above in Settings to actually stop the charges.

When you tap Cancel Subscription, Apple may offer you a discounted renewal rate or a brief reprieve before cancellation takes effect. Ignore this offer unless you genuinely want to keep paying for Facetune2. Tocancel recommends that you stick to your cancellation decision to avoid accidentally restarting your subscription.

After cancellation, you will receive an email confirmation from Apple within a few minutes. Keep this email as proof of cancellation in case you need to dispute a future charge.

How to cancel Facetune2 on android via google play

If you subscribed to Facetune2 on an Android device, you cancel through the Google Play app or the Google Play web store.

1. Open the Google Play app on your Android device.
   • Look for the colourful Play Store icon on your home screen.
2. Tap the menu icon (three horizontal lines) in the top left corner.
   • This opens the navigation menu.
3. Select Subscriptions from the menu.
   • You will see a list of all active subscriptions on your Google account.
4. Tap Facetune2 in the subscriptions list.
   • A details page will open showing your subscription renewal date and price.
5. Select Cancel subscription and follow the on-screen prompts.
   • Google may ask you to confirm your reason for cancelling.
6. Confirm the cancellation to complete the process.
   • You will see a confirmation message on screen.

Alternatively, you can cancel via the Google Play web store by visiting play.google.com, signing in with your Google account, navigating to Subscriptions, selecting Facetune2 and clicking Cancel.

Your cancellation takes effect immediately. You retain access to premium features until the end of your current billing period, and no future charges will be applied to your account.

What to watch out for on google play

Like Apple, Google may offer retention discounts or pause options when you try to cancel. These are marketing tactics designed to keep you subscribed. Ignore them unless you have genuinely changed your mind about cancelling.

Google sends a confirmation email to your Gmail account. Keep this email as proof of your cancellation request, especially if a charge appears on your bank statement after you have cancelled.

How to cancel Facetune2 if you subscribed directly through facetune's website

Some users subscribe to Facetune2 directly through the company's website rather than through Apple or Google. If this is you, you cancel through your Facetune account, not through an app store.

1. Visit the Facetune website and log into your account using your email and password.
   • If you cannot remember your password, use the Forgot Password link to reset it.
2. Navigate to your Account Settings or Subscription Management page.
   • This is usually found under your profile menu or account settings.
3. Locate your active Facetune2 subscription in the list.
   • You will see your subscription plan, renewal date and payment method.
4. Select Cancel or Downgrade and confirm.
   • You may be asked to provide feedback on why you are cancelling.
5. You will receive a confirmation message and an email receipt.
   • Save this confirmation for your records.

If you cannot find the subscription management page on the Facetune website, contact their support team directly. Tocancel recommends that you request written confirmation of your cancellation by email to create a documented record.

Facetune2 pricing in new zealand and what you are paying for

Facetune2 pricing varies depending on the subscription plan you choose and whether you caught a promotional offer.

At NZ$12 to NZ$15 per month, a yearly subscription costs between NZ$144 and NZ$180. If you are not actively using Facetune2 every week, that money is better spent elsewhere. Cancelling immediately stops future charges while you keep access until the end of your current billing period.

What happens after you cancel Facetune2

Once your cancellation is confirmed, here is what you can expect in the days and weeks ahead.

Immediately after cancellation

Your subscription is instantly deactivated in the payment system. You will retain full access to all premium features until the end of your current billing cycle. After that date passes, the app will revert to its free version with limited tools.

You will receive a confirmation email from the platform (Apple, Google or Facetune) within minutes. This email is your proof of cancellation. Keep it in your inbox or archive it safely.

Before your billing cycle ends

You can continue using Facetune2 as normal until your paid access expires. Download or export any projects you want to keep before your premium features lock.

After your billing cycle ends

Your app will automatically downgrade to the free version. You will lose access to premium filters, advanced retouching tools and other paid features. Your existing photos and projects remain in your account but cannot be edited with premium tools.

No further charges will appear on your bank statement. If a charge does appear after your billing cycle has ended, this is an error and you should dispute it immediately by contacting your bank or the relevant app store.

Refund eligibility and how to claim your money back

Whether you can get a refund for a Facetune2 charge depends on when you cancel and which platform you used.

Refunds from apple

Apple's refund policy allows refunds within 14 days of purchase if you request them through Apple. To request a refund, visit reportaproblem.apple.com, find your Facetune2 charge and select the reason for your refund request (for example, "I accidentally purchased this" or "I did not use this service").

Apple approves most refund requests within this 14-day window. If Apple denies your refund, you can escalate to the Commerce Commission or request a chargeback from your bank.

Refunds from google play

Google Play offers a 48-hour refund window for most app and subscription purchases. To request a refund, open the Google Play app, go to your Subscriptions, select Facetune2 and choose Request Refund. Google will either approve or deny your request within a few hours.

If Google denies your refund and you believe the charge was unauthorised or unfair, contact your bank to initiate a chargeback dispute.

Refunds from facetune directly

If you subscribed through the Facetune website, contact their support team directly at the email or support form listed on their website. Explain that you want a refund for your recent subscription charge and provide your transaction ID or receipt number.

Facetune's refund policy is typically 14 days from purchase. If they refuse, you have the right to dispute the charge with your bank or lodge a complaint with the Commerce Commission under the Consumer Guarantees Act.

Disputing a charge if the refund is denied

If the company refuses to refund you and you believe the charge was unauthorised or unfair, you can request a chargeback from your bank. Contact your bank's dispute or fraud team, explain the situation and provide proof of your cancellation (your confirmation email).

Your bank will reverse the charge and investigate on your behalf. This is your legal right under New Zealand banking law and consumer protections.

Common mistakes people make when cancelling Facetune2

Cancellation feels stressful because money is involved, but most people make the same preventable mistakes. Here is what not to do.

Deleting the app without cancelling the subscription

This is the single most common error. Removing the Facetune2 app from your phone does nothing to stop the subscription. Your subscription lives in your Apple ID, Google account or Facetune account, not on your device. The charges keep coming even after you have deleted the app.

Always cancel through the platform (Settings for Apple, Google Play app for Android, or your Facetune account for direct subscriptions) before deleting the app.

Ignoring confirmation messages and retention offers

When you attempt to cancel, Apple, Google and Facetune may show you discounted rates, pause options or special offers. These are designed to keep you subscribed. Ignore them unless you genuinely want to continue paying.

Tocancel recommends that you do not engage with these offers. Stick to your cancellation decision and confirm the cancellation when prompted.

Not saving your cancellation confirmation

If a charge appears after you have cancelled, you need proof that you cancelled. The confirmation email from Apple, Google or Facetune is your evidence. If you do not save this email and a dispute arises, you have no documentation of your cancellation request.

Take a screenshot or save the confirmation email to a separate folder for safekeeping.

Cancelling on the wrong platform

If you subscribed through Apple, you must cancel through Apple (Settings > Subscriptions). If you subscribed through Google Play, you must cancel through Google Play. If you cancel on the wrong platform, the subscription remains active and charges continue.

Before you cancel, double-check your most recent bank statement to see which platform charged you. Cancel through that same platform.

Checklist: steps to cancel Facetune2 today

Use this checklist to make sure you complete every step and leave no loose ends.

How tocancel helps you cancel Facetune2 with confidence

Cancelling a subscription should be straightforward, but companies make it deliberately difficult to find cancellation options. This is why many New Zealand consumers end up trapped in subscriptions they do not use or want.

Tocancel simplifies this process by giving you exact step-by-step cancellation instructions for every platform and service. You do not have to hunt through settings menus or contact support pages. Tocancel has already mapped the path for you.

Whether you are cancelling Facetune2 on iOS, Android or the web, Tocancel walks you through each tap and click. More importantly, Tocancel explains your consumer rights so you understand exactly what protections the law gives you if the company refuses to refund you or tries to keep charging you after cancellation.

Tocancel has helped thousands of New Zealand consumers cancel unwanted subscriptions, recover refunds and take back control of their spending. If Facetune2 continues to charge you after cancellation, Tocancel can help you understand your next steps, whether that is disputing the charge with your bank or escalating to the Commerce Commission.

The power to cancel is yours. You have the legal right to stop paying for services you do not want. Tocancel is here to make sure you exercise that right quickly, safely and with full confidence.

Contact details for Facetune2 cancellation escalation

If you have cancelled Facetune2 but charges continue to appear, or if the company refuses to process your cancellation request, use these contact options to escalate your complaint.

Facetune2 support contact

Visit the Facetune website and look for the Help, Support or Contact Us page. Email their support team with your account details and a screenshot of your most recent charge. Request confirmation that your subscription has been cancelled and ask for a refund if applicable.

Keep copies of all emails you send and receive as evidence for future disputes.

Escalation to the commerce commission

If Facetune2 does not respond or refuses to refund you, you can lodge a complaint with the Commerce Commission (New Zealand's consumer protection authority) at www.comcom.govt.nz. The Commission enforces the Consumer Guarantees Act and Fair Trading Act and can investigate unfair subscription practices.

Bank chargeback process

If you have cancelled Facetune2 but your bank continues to process charges, contact your bank's dispute resolution team immediately. Provide them with your cancellation confirmation email and request a chargeback reversal. Your bank is obligated to investigate and reverse unauthorised charges.

Tocancel recommends keeping all cancellation confirmations, screenshots and correspondence with Facetune in a dedicated folder on your computer or phone. This documentation is your strongest defence if you need to escalate a dispute.