Cancel Fast VPN: Step-by-Step Guide

How to cancel Fast VPN and reclaim your money in new zealand

What is Fast VPN and why new zealand users cancel

Fast VPN (branded as FastestVPN) is a virtual private network service that encrypts your internet connection, masks your IP address, and allows you to access content from different regions. You download the app onto your device or purchase directly from their website, then pay a monthly or annual subscription fee.

Many New Zealand users cancel because the connection drops frequently, the app drains battery power, customer support responds slowly, or they've found a better alternative that suits their needs. Whatever your reason, you have the legal right to cancel without pressure, hidden fees, or obstacles. Tocancel exists to guide you through the cancellation process so you recover control of your subscription and protect your money.

Common reasons new zealand users cancel Fast VPN

Your cancellation reason might be unreliable connections, app crashes on iOS or Android, slow customer support responses, or simply wanting to try a competitor. You may also cancel because the service doesn't match the speed or features advertised, or because the monthly cost no longer fits your budget. Whatever prompted your decision, you deserve a clear cancellation path and a refund if you qualify. Tocancel helps you understand exactly which cancellation method works for your purchase location and payment method.

Your consumer rights under new zealand law

New Zealand consumer law gives you strong protections when you cancel a subscription, and understanding these rights puts you in a powerful position if Fast VPN resists your cancellation or withholds a refund.

Consumer guarantees act protections

The Consumer Guarantees Act 1993 requires that all services, including VPN subscriptions, be of acceptable quality, fit for the purpose you intended, and provided with reasonable care and skill. If Fast VPN is slow, crashes repeatedly, or fails to deliver the features advertised, you have the right to cancel and claim a refund even outside the standard refund window.

If you report a fault to Fast VPN support and the company fails to fix it within a reasonable timeframe, you can escalate your complaint to the Commerce Commission, New Zealand's consumer regulator. Document every support interaction: take screenshots of error messages, save all emails, and record the exact dates and times you reported problems. This evidence becomes crucial if you need to lodge a formal complaint.

Your absolute right to cancel and claim refunds

You have an unconditional right to cancel your subscription at any time. Fast VPN cannot legally lock you into a contract or charge penalties for ending your subscription early. Your legal position is clear: cancellation is always your choice, and the company must honour your request within a reasonable timeframe.

Refunds operate differently depending on where you purchased. Fast VPN offers a 31-day money-back guarantee for subscriptions bought directly from their website, meaning you must request your refund within 31 days of your initial payment. If you purchased through Apple App Store or Google Play, those platforms manage refunds independently. Cryptocurrency payments are typically excluded from refund eligibility, but you can still cancel your subscription immediately without losing access during your paid period.

How to cancel Fast VPN: step-by-step by platform

Your cancellation method depends entirely on where you purchased your subscription. Follow the steps for your platform, and Tocancel ensures you complete every stage correctly.

Cancel if you purchased via apple app store

Apple manages your App Store subscriptions through your device settings, not through the Fast VPN app itself. Follow these steps on your iPhone or iPad:

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the screen to open your Apple ID menu.
3. Select Subscriptions (scroll down if you don't see it immediately).
4. Find FastestVPN in your active subscriptions list and tap it.
5. Tap Cancel Subscription or Turn off Auto-Renewal.
   • If you see "Cancel Subscription", tap it, then confirm your cancellation by tapping again.
   • If you see "Turn off Auto-Renewal", tap it to stop future charges. Your subscription remains active until the current billing period ends.
6. Verify the cancellation screen displays your subscription status as "Cancelled" or "Expires [date]".
7. Check your email for an Apple confirmation receipt within minutes.

Apple processes cancellations immediately, and you retain access to Fast VPN until your current billing period ends. You do not lose your VPN connection on the day you cancel. Request your refund only if you cancel within 14 days of purchase and believe the service failed to meet the quality standard you expected.

Cancel if you purchased via google play

Google Play subscriptions are managed through your device settings or your Google Play account online. Choose the method that suits you:

1. On your Android device:
   • Open Google Play Store.
   • Tap your profile icon in the top right corner.
   • Select Payments and Subscriptions, then Subscriptions.
   • Find FastestVPN and tap it.
   • Tap Cancel Subscription and confirm your choice.
2. Online via Google Play website:
   • Visit play.google.com and sign in to your Google account.
   • Click your profile icon and select Payments and Subscriptions.
   • Click Manage Subscriptions.
   • Find FastestVPN, click it, then click Cancel Subscription.

Google Play processes your cancellation within hours. Your subscription access continues until your current billing cycle expires. If you cancel within 48 hours of your initial purchase and the service is faulty, Google may approve a refund automatically.

Cancel if you purchased directly from Fast VPN's website

Direct website purchases require you to cancel through Fast VPN's account settings or contact their support team. This method involves more steps because the company manages refunds directly:

1. Log into your Fast VPN account on their website.
2. Navigate to Account Settings or Subscription Management.
3. Find the option to Cancel Subscription or Manage Billing.
4. Follow the on-screen prompts to confirm your cancellation request.
5. Fast VPN will send a confirmation email. Keep this email as proof of your cancellation date.
6. To request a refund within 31 days of purchase:
   • Reply to the cancellation confirmation email with "Refund Request" in the subject line.
   • Include your account email, subscription start date, and the reason for your refund request (e.g., service quality issue, faster alternative found).
   • Keep a copy of this email for your records.

Fast VPN typically responds to refund requests within 7 to 10 business days. If they deny your refund without explanation, Tocancel advises you to contact the Commerce Commission with your evidence if you believe the service failed to meet acceptable quality standards.

What happens after you cancel Fast VPN

Understanding what to expect after cancellation removes confusion and helps you manage your account transition smoothly.

Timeline and access after cancellation

Cancellation and access loss work differently depending on your cancellation method. If you cancel through Apple App Store or Google Play, your subscription becomes inactive immediately, but you retain VPN access until the end of your current monthly or annual billing period. For example, if you paid for a 12-month plan in January and cancel in March, you keep full VPN access until December.

If you cancel a direct website purchase, Fast VPN immediately stops charging you, but again allows you to use the VPN until the end of your paid period. You will not be charged after you cancel, regardless of how many days remain in your billing cycle. This is a key consumer protection: you never pay for unused service after cancellation takes effect.

Refund timelines and payment method

Refund processing times depend on your original payment method. Credit card and debit card refunds typically appear in your bank account within 3 to 5 business days. PayPal refunds process within 24 hours. Bank transfer refunds may take 5 to 10 business days depending on your bank.

If you paid using a credit card and are claiming a refund more than 31 days after purchase due to service quality issues, you can contact your bank and initiate a chargeback. Your bank will investigate the dispute on your behalf and may recover your money even if Fast VPN refuses the refund.

Pricing and subscription options

Understanding Fast VPN's pricing structure helps you plan your cancellation timing and determine refund eligibility.

All Fast VPN plans include the same 31-day refund guarantee if purchased directly from the website. Annual and multi-year plans offer significantly lower per-month costs, but also lock you in for longer periods. If you're unsure about Fast VPN's reliability, start with a monthly plan to test the service before committing to a longer-term contract. Tocancel recommends this cautious approach to minimize the risk of needing a refund later.

Common mistakes to avoid when cancelling

Cancellation mistakes can delay your refund, result in unexpected charges, or leave you confused about your account status. Protect yourself by avoiding these pitfalls.

Mistake 1: cancelling only the app, not the subscription

Deleting the Fast VPN app from your device does not cancel your subscription. You will continue to be charged monthly even if the app no longer exists on your phone. Always cancel through your subscription management portal (Apple Settings, Google Play, or Fast VPN account) before deleting the app. Tocancel emphasises this critical distinction: app deletion and subscription cancellation are two separate actions.

Mistake 2: missing the 31-day refund deadline

Fast VPN's 31-day money-back guarantee applies only to purchases made directly from their website. If you cancel on day 32, you forfeit the automatic refund. Mark your purchase date on your calendar immediately and set a phone reminder for day 28. If you discover service quality issues, request your refund within the 31-day window even if you plan to keep the subscription active until your next billing date.

Mistake 3: assuming app store cancellations include automatic refunds

Apple App Store and Google Play do not automatically refund you when you cancel. These platforms allow you to cancel future charges, but you must separately request a refund if you cancel within their refund eligibility periods (typically 14 days for Apple, 48 hours for Google). Visit the respective app store support pages to submit your refund request with clear details about why the service failed to meet quality standards.

Mistake 4: not documenting service failures

If you need to claim a refund based on poor service quality, evidence becomes essential. Take screenshots when the VPN fails to connect, record connection speeds using speed test tools, and document the dates and times of service interruptions. This evidence supports your refund request and protects you if you need to escalate to your bank or the Commerce Commission.

Checklist: your fast cancellation roadmap

Use this checklist to ensure you complete every step of the cancellation process correctly.

• Identify where you purchased Fast VPN (Apple App Store, Google Play, or direct website).
• Check your purchase date and calculate whether you fall within the 31-day refund window (for website purchases only).
• Log into your subscription management account (Apple ID, Google account, or Fast VPN account).
• Navigate to subscriptions and find FastestVPN in your active list.
• Tap or click "Cancel Subscription" and confirm your cancellation choice.
• Save the cancellation confirmation email or screenshot for your records.
• If eligible for a refund, submit your refund request within 31 days with documented evidence of service quality issues.
• Monitor your email for refund confirmation within 7 to 10 business days.
• Check your bank account or payment app to verify the refund credit within the expected timeframe.
• If no refund appears, contact your bank or initiate a chargeback investigation.

When to escalate your complaint to the commerce commission

Most Fast VPN cancellations complete without friction, but occasionally companies resist refunds or ignore cancellation requests. Tocancel advises you to escalate if Fast VPN refuses your refund or fails to cancel your subscription after you submit a clear cancellation request.

Signs you need to file a formal complaint

Contact the Commerce Commission if Fast VPN charges you after you cancel, denies a refund without valid reason, or fails to respond to your cancellation request within 14 days. The Commission is New Zealand's independent regulator for consumer disputes and has the authority to investigate, compel refunds, and impose penalties on companies that breach consumer law.

To file a complaint, visit the Commerce Commission website (www.comcom.govt.nz), select "Make a complaint", and provide your purchase proof, cancellation request proof, and any correspondence with Fast VPN support. Include your bank statement showing the charge, the refund window dates, and copies of emails or screenshots proving you attempted to resolve the issue directly with the company.

Summary and your next steps

Cancelling Fast VPN in New Zealand is straightforward once you follow the correct method for your purchase location. Your consumer rights under the Consumer Guarantees Act protect you if the service quality is poor, and you have an unconditional right to cancel at any time without penalties or hidden fees.

Start by identifying where you purchased Fast VPN, then follow the step-by-step cancellation instructions for your platform. If you purchased within 31 days and believe the service failed to meet quality standards, request your refund immediately. Document all service failures, save all cancellation confirmations, and keep proof of your purchase date.

Tocancel has helped thousands of New Zealand consumers cancel unwanted subscriptions, recover refunds, and reclaim control of their accounts. Visit tocancel.com today to access additional cancellation guides, refund tracking tools, and expert advice tailored to your specific situation. Whether you're dealing with Fast VPN or any other subscription service, Tocancel empowers you with the knowledge and resources to cancel confidently, protect your money, and exercise your consumer rights.

Need immediate assistance? Contact the Commerce Commission at www.comcom.govt.nz or phone 0800 943 600 if Fast VPN refuses your cancellation or withholds a refund without justification.