Cancel Flow: Step-by-Step Guide

How to cancel Flow and reclaim your focus time in 2026

What Flow is and why you might want to cancel

Flow is a productivity app built around interval-based focus timers designed to help you concentrate and track work sessions across your devices. The app syncs via iCloud, displays real-time statistics, and sends reminders to keep you on track throughout the day. You get the core timer features free, but the Pro tier unlocks device sync, app blocking, and export features for around NZ$2.50 per month.

If Flow no longer fits your workflow, or you've found a better focus app, cancelling your subscription is straightforward. At Tocancel, we've helped thousands of New Zealand consumers navigate app subscriptions with confidence, and Flow is no exception. This guide walks you through every cancellation method available and protects your rights if something goes wrong.

When you should consider cancelling Flow

You might cancel Flow if you've switched to a different productivity tool, realised you don't use the Pro features enough to justify the cost, or simply want to stick with the free Basic tier. The good news is that your account and data persist after cancellation, so you can always upgrade again later without losing your history.

The difference between flow's free and paid tiers

The Basic tier includes interval timers with multiple durations, statistics, graphs, reminders, and iCloud sync at no cost. Pro adds timer sync across devices, session titles, advanced controls, app and web blocking, Apple Calendar integration, and export options. If you're cancelling because the Pro features don't add real value to your day, that's a perfectly valid reason and you retain full access to Basic features after cancellation.

Flow's pricing and what you're paying for

Before you cancel, it helps to understand exactly what you're paying for and how much the subscription costs in New Zealand dollars.

Current Flow subscription costs

Flow's official pricing is listed in US dollars, but your App Store charges you in NZD. The monthly Pro subscription costs US$1.49, which typically converts to around NZ$2.50 per month depending on current exchange rates and local taxes. You can also commit to an annual plan at 50% off the monthly rate if you plan to stay longer. To see the exact NZD amount before you subscribe or cancel, open the App Store on your device and check Flow's subscription page directly.

How app store pricing affects your cancellation

Your subscription is managed entirely through Apple App Store or Google Play, depending on your device. This means Flow itself doesn't handle billing, refunds, or cancellations directly. The App Store or Google Play owns your payment relationship and sets the terms. When you cancel through either store, the company processes the cancellation immediately and stops charging you at the end of your current billing period.

Your consumer rights and what they mean for you

In New Zealand, your rights as a consumer are protected by the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. These laws apply to all subscription services, including apps like Flow.

What the consumer guarantees act protects you

Under the Consumer Guarantees Act, you have the right to cancel a subscription within a reasonable time if the service doesn't meet your needs or expectations. If Flow fails to deliver the features described or becomes incompatible with your device, you have the right to request a refund. Your legal position is clear: you don't need permission to cancel, and the company cannot force you to continue paying.

The Commerce Commission is the enforcement body responsible for protecting your consumer rights in New Zealand. If Flow refuses to process your cancellation or wrongfully continues to charge you after you've cancelled, you can escalate your complaint to the Commission or seek help through the Disputes Tribunal.

Your cancellation rights under new zealand law

You have the absolute right to cancel your Flow subscription at any time. The company cannot impose penalties, require justification, or delay your cancellation beyond the end of your current billing period. If you paid for an annual plan and cancel early, you're entitled to a pro-rata refund for the unused portion. This means Tocancel encourages you to keep records of your cancellation date and any confirmation emails for protection.

How to cancel Flow on iOS and macOS

If you subscribed through the Apple App Store, you cancel directly through your Apple settings in just a few steps.

Cancel Flow on iPhone or iPad

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the menu to open your Apple ID profile.
   • If you don't see your name, swipe up and try again, or restart the app.
3. Tap Subscriptions.
   • You'll see a list of all active and recent subscriptions.
4. Find Flow in the list and tap it.
5. Tap Cancel Subscription and confirm your choice when prompted.
   • Apple will ask you to confirm the cancellation and may offer a discount to stay. You can ignore these prompts and complete the cancellation.
6. Keep the confirmation screen or email for your records.

Your subscription stops at the end of your current billing period. You'll retain access to Flow Pro until that date, then automatically revert to the free Basic tier.

Cancel Flow on mac

1. Click the Apple menu in the top-left corner and select System Settings (or System Preferences on older macOS versions).
2. Click your Apple ID profile in the sidebar.
   • If you don't see it, click "Sign In" first and enter your Apple ID.
3. Click Subscriptions in the main panel.
4. Find Flow in the list and click it.
5. Click Edit and then Cancel Subscription.
   • Confirm the cancellation when prompted.
6. Save or screenshot the confirmation for your records.

After you cancel, Flow will stop charging you at the end of your current billing cycle, and you'll keep access to Pro features until that date.

How to cancel Flow on android

If you subscribed through Google Play, you cancel via the Play Store app on your Android device.

Cancel Flow subscription on android

1. Open the Google Play app on your Android phone or tablet.
2. Tap your profile icon in the top-right corner.
   • It usually looks like a circle with your initial or profile picture.
3. Tap Manage your Google Account, then navigate to the Payments and subscriptions tab.
   • If you see "Manage subscriptions" directly, tap that instead.
4. Tap Subscriptions.
5. Find Flow and tap it.
6. Tap Cancel subscription and confirm when prompted.
   • Google Play may offer a discount to keep you subscribed. You can ignore this and proceed with cancellation.
7. Screenshot or note the cancellation confirmation for your records.

Your charges stop at the end of your current billing period, and you'll revert to the free Basic tier at that time.

What to expect after you cancel Flow

Cancelling Flow is final but reversible, and understanding what happens next helps you avoid confusion or unexpected charges.

Your access and data after cancellation

When you cancel, you lose access to Pro features immediately if you cancel mid-billing cycle, or at the end of your current period if you want to use Pro features until the last day. Your account, focus timer history, and statistics remain stored on Flow's servers. If you decide to resubscribe in the future, your data returns with you, and you can pick up where you left off.

The free Basic tier continues to function fully, so you can still use interval timers, view graphs, and receive reminders at no cost. You simply lose device sync, app blocking, and export features that come with Pro.

Refund eligibility and next steps

If you paid for an annual subscription and cancel early, you're entitled to a refund for the unused portion under New Zealand consumer law. To request a pro-rata refund, contact your app store directly. For Apple App Store refunds, go to reportaproblem.apple.com, select your Flow subscription, and explain that you want to cancel and receive a refund. For Google Play refunds, open the Play Store, go to your subscriptions, select Flow, and tap Cancel subscription, which will prompt you to request a refund if eligible.

App stores typically process refunds within 5 to 10 business days. If your request is denied and you believe you're entitled to a refund, Tocancel recommends escalating the issue through the Disputes Tribunal or the Commerce Commission, as they have authority to investigate unfair billing practices.

Common cancellation mistakes to avoid

Cancelling an app subscription feels simple, but small missteps can lead to unwanted charges or confusion. Here's what catches people off guard.

Mistake one: deleting the app without cancelling the subscription

Deleting Flow from your device does not cancel your subscription. The app store continues to charge you because your subscription exists in the app store's system, not on your phone. You must cancel through the app store settings, not through the app itself. After you cancel, you can safely delete Flow whenever you wish.

Mistake two: assuming mid-cycle cancellation stops charges immediately

When you cancel mid-billing cycle, the app store charges you for the rest of that cycle. Your subscription ends at the end of the current billing period, not immediately. If you cancel on day 15 of a 30-day monthly cycle, you'll be charged for the full month. Plan your cancellation around your billing date if you want to avoid unexpected costs.

Mistake three: forgetting to confirm the cancellation

After you tap Cancel Subscription, the app store asks you to confirm. Some users dismiss this prompt without completing the process, thinking cancellation is done. Always confirm the final step and keep the confirmation email or screenshot. This proof protects you if the company later claims you never cancelled.

Mistake four: not checking for automatic re-subscriptions

Occasionally, app store glitches or promotional offers can re-activate a cancelled subscription without your action. After you cancel, check your subscription list monthly to confirm Flow remains cancelled. If it reappears, cancel again immediately and contact the app store to report the issue.

Checklist before and after you cancel Flow

Use this checklist to ensure your cancellation goes smoothly and you keep proof of every step.

How tocancel helps you stay protected

Cancelling an app is straightforward when you know your rights and follow the correct steps. Tocancel has helped thousands of New Zealand consumers cancel subscriptions confidently, and we've built this guide to make sure you have every piece of information you need.

Why cancellation confidence matters

Many people delay cancelling because they're unsure of the process or worried about refunds. Understanding that you have legal protections under the Consumer Guarantees Act and can reach the Commerce Commission if something goes wrong removes that fear. Tocancel exists to turn that knowledge into action, so you can cancel Flow (or any subscription) without hesitation or second-guessing.

Your next step

Now that you understand your rights and the cancellation process, choose the platform you use (iOS, Mac, or Android) and follow the corresponding steps above. Keep your cancellation confirmation for your records. If Flow continues to charge you after you've cancelled, or if you're unable to cancel, contact the Commerce Commission or file a dispute through the Disputes Tribunal. Tocancel is here to support your journey, and thousands of New Zealand consumers have successfully cancelled their Flow subscriptions using these exact methods.

Contact Flow and escalation options

In most cases, you won't need to contact Flow directly to cancel because the app store handles your subscription. However, if you encounter issues or need to escalate a complaint, here are your options.

How to reach Flow

Flow's official contact details are available on its website. For billing disputes or cancellation issues that the app store cannot resolve, Tocancel recommends reaching out to Flow's support team via email or through the contact form on their website. Explain your issue clearly, provide your subscription details, and request a response within 5 business days.

Escalation through the disputes tribunal

If Flow or the app store refuses to process your cancellation or refund, you can lodge a dispute with the Disputes Tribunal. This is a free service available to New Zealand consumers. The Tribunal can order the company to refund you if you've been charged unfairly. You can apply online at the Disputes Tribunal website or contact your local tribunal office.

Escalation through the commerce commission

The Commerce Commission investigates complaints about misleading or unfair trading practices. If you believe Flow has engaged in unfair billing, refused your cancellation request, or hidden cancellation options, file a complaint on the Commerce Commission website. The Commission takes action on behalf of all consumers and can issue enforceable notices to stop illegal practices.

Your consumer rights in New Zealand are backed by law and enforced by these agencies. Tocancel encourages you to use these escalation paths if you encounter resistance to your cancellation.

Key takeaways and final summary

Cancelling Flow is your right, and you can do it confidently using the steps in this guide. Here's what you need to remember before you cancel.

Why tocancel matters to your cancellation journey

At Tocancel, we understand that app subscriptions can feel sticky and confusing. Our mission is to make cancellation transparent, legal, and empowering. We've guided thousands of New Zealand consumers through cancellations just like this one, and every guide we create is built on consumer rights, not company interests. Tocancel has helped thousands of consumers cancel Flow and other subscriptions with confidence, and we're here to ensure you have the exact information and support you need to take control of your subscriptions.

Take action today

You now have everything you need to cancel Flow. Pick your device, follow the steps, and confirm your cancellation. Keep your proof of cancellation, monitor your billing for the next 30 days, and know that you have legal recourse if anything goes wrong. Your time, money, and focus are worth protecting, and cancelling Flow is the first step toward reclaiming them.