Cancel Ibispaint: The Right Way

How to cancel your Ibispaint subscription and keep your artwork safe

Why you might want to cancel Ibispaint

Ibispaint is a powerful digital drawing and painting application created by ibis inc., a Japan-based company headquartered in Nagoya. The app offers a free version alongside a paid Prime Membership, which unlocks premium brushes, advanced filters, cloud storage and an ad-free creative environment. Many New Zealand artists subscribe through Apple's App Store or Google Play, paying a recurring monthly or annual fee for these features.

You might be considering cancellation for several legitimate reasons: you've found a more affordable alternative, completed your project, want to try the free version instead, or simply need to pause your subscription to manage your budget. Whatever your reason, understanding how to cancel cleanly is essential to protecting your wallet and ensuring you don't face unexpected charges. At Tocancel, we help thousands of Kiwi consumers take control of their subscriptions every year, and cancelling Ibispaint properly takes just a few minutes.

When cancellation makes financial sense

Ibispaint Prime typically costs between NZD $4.50 and NZD $45 per year depending on your chosen plan and any promotional pricing available at the time of purchase. If you've stopped using the app or found the premium features aren't worth the cost, cancelling before your next renewal date protects your money. This guide walks you through every cancellation method, your consumer rights under New Zealand law, and the traps to avoid. By the end, you'll have the confidence to cancel without losing access to your existing artwork or account history.

Understanding who operates Ibispaint in new zealand

Ibispaint is operated entirely by ibis inc. in Japan. There is no separate New Zealand office or local billing address. This means all account management, subscription handling and refund requests flow through the app store or payment platform where you originally purchased your subscription. Your legal rights remain the same under New Zealand's Consumer Guarantees Act 1993, regardless of where the company is based. Tocancel recommends keeping a record of your purchase receipt and the exact platform you used (Apple App Store, Google Play, or web); this detail becomes critical if you need to dispute a charge or request a refund later.

Your consumer rights in new zealand

Every New Zealand consumer has legal protections when buying digital services, including app subscriptions. Your rights are protected under the Consumer Guarantees Act 1993 and the Fair Trading Act 2014, which are enforced by the Commerce Commission.

What the consumer guarantees act means for you

The Consumer Guarantees Act 1993 guarantees that services (including app subscriptions) must be of acceptable quality, fit for purpose and delivered within a reasonable timeframe. In plain language, this means Ibispaint must work as advertised and deliver what you paid for. If the app crashes repeatedly, fails to save your artwork, or stops functioning after you pay for Prime, you have grounds to request a refund or cancellation. You do not have to accept a faulty service simply because you "agreed" to the terms and conditions. Your consumer rights exist above any terms a company writes.

Your legal position on automatic renewal

New Zealand law requires companies to make cancellation as easy as subscribing. If you subscribed with one click or tap, you must be able to cancel with equally simple steps. Companies cannot hide cancellation behind multiple forms, phone calls or difficult-to-find settings. If Ibispaint makes cancellation deliberately hard, that breaches your consumer rights. Tocancel's role is to ensure you know these rights and can act on them confidently. If Ibispaint continues charging you after you've cancelled, or makes cancellation unreasonably difficult, you can escalate to the Commerce Commission or request a chargeback through your bank.

How to cancel Ibispaint on apple app store (iOS)

If you subscribed to Ibispaint Prime through Apple's App Store on your iPhone or iPad, follow this step-by-step process to cancel before your next billing date.

Step-by-step cancellation on iOS devices

1. Open the Settings app on your iPhone or iPad.
   • Look for the gear icon on your home screen or app library.
2. Tap your name or Apple ID at the very top of the screen.
   • If you see "Sign in to your iPhone" instead, set up your Apple ID first or log in with your credentials.
3. Select Subscriptions from the menu options.
   • You will see a list of all active and expired subscriptions tied to your Apple ID account.
4. Find and tap Ibispaint in the subscription list.
   • The app name may appear as "ibisPaint", "ibisPaint Prime" or "Ibispaint Prime". Look for the icon or match the exact subscription name on your purchase receipt.
5. Tap Cancel Subscription or Edit Subscription.
   • Read the confirmation message carefully. Apple will remind you that you lose access to Prime features after the current billing period ends, but your account and artwork remain safe.
6. Confirm your cancellation by tapping the final confirmation button on screen.
   • Pro tip: Take a screenshot of the cancellation confirmation screen as proof. Apple's system can be slow to update; this screenshot protects you if a charge still appears on your next bill.

You must cancel at least 24 hours before your next renewal date to avoid the next charge. If you cancel after the charge has already posted, contact Apple Support immediately to request a refund within your eligibility window, which typically extends to 14 days after purchase.

Important timing information for app store renewals

Apple automatically renews your Ibispaint subscription on the same date each month or year, depending on your plan. The app sends a renewal reminder about 3 to 7 days before the charge is due, but these notifications are easy to miss or ignore. Open your Settings > Subscriptions > Ibispaint right now and check the "Next Billing Date" field to know your exact renewal date. Tocancel advises cancelling at least 3 business days before this date to avoid the charge entirely. Once cancelled, you retain access to your artwork and account until the end of your paid billing period, so there's no rush to act, but acting early removes doubt.

How to cancel Ibispaint on google play (Android)

If you subscribed to Ibispaint through Google Play on your Android phone or tablet, the cancellation process is similarly straightforward and takes about three minutes.

Step-by-step cancellation on android devices

1. Open the Google Play Store app on your Android device.
   • Tap the Play Store icon (colourful triangle) on your home screen or app drawer.
2. Tap your profile icon in the top-right corner of the screen.
   • This opens a dropdown menu with account options.
3. Select Payments and subscriptions.
   • This takes you to a page showing all active and past subscriptions linked to your Google account.
4. Tap Subscriptions to see your active subscriptions.
   • You will see a list of all apps you're currently paying for, including Ibispaint.
5. Find and tap Ibispaint in the list.
   • Look for "ibisPaint" or "ibisPaint Prime" and the corresponding app icon to confirm you've selected the correct subscription.
6. Tap Cancel subscription at the bottom of the screen.
   • Google Play will ask why you're cancelling (optional feedback). You can skip this or provide feedback to Google.
7. Confirm your cancellation by tapping the final confirmation button.
   • Pro tip: Screenshot your cancellation confirmation. Like Apple, Google's system can take time to process the change, and your screenshot proves you cancelled if a charge appears later.

Cancel at least 24 hours before your next renewal date to stop the charge. Your access to Ibispaint Prime continues until the end of your current billing period, so you haven't lost anything by cancelling early.

Renewal dates and billing cycles on google play

Google Play renews your subscription on the same date each month or year, depending on your plan. Open Google Play > Your account > Payments and subscriptions > Subscriptions > Ibispaint to see your exact next billing date. Tocancel recommends cancelling 3 business days before this date to give the system time to process your cancellation before the charge goes through. If you miss the window, Google Play offers a refund window of up to 48 hours after the charge posts; contact Google Play Support with your order number and request a refund immediately.

What happens after you cancel your Ibispaint subscription

Cancelling Ibispaint doesn't delete your account or artwork. Here's what changes and what stays the same.

Access and your artwork after cancellation

Once you cancel, your access to Prime features (advanced brushes, filters, cloud storage) ends at the end of your current billing period. However, your account remains active and your artwork stays safe in your library. You can still open Ibispaint and access all your existing projects. You simply lose the premium tools and features you paid for until you resubscribe. Your subscription settings remain in your account, so resubscribing later is as easy as tapping a button if you change your mind.

What you lose and keep after cancellation

Verifying your cancellation was successful

After cancelling, return to your app store (Apple Settings or Google Play) within 24 hours and confirm that Ibispaint no longer appears in your active subscriptions list. It may move to an "expired subscriptions" or "past" section. Wait until your next normal billing date passes; if no charge appears, your cancellation worked. If a charge does appear, contact your app store support immediately with your cancellation screenshot and request a refund. Tocancel has helped thousands of consumers resolve unexpected charges by keeping clear records and acting quickly.

Refunds and what you're entitled to claim

If Ibispaint charged you after you cancelled, or if you cancelled within a certain window and believe you deserve a refund, you have clear consumer rights in New Zealand.

When you can request a refund from apple or google

Apple allows refund requests up to 14 days after a charge posts. Google Play typically allows refunds within 48 hours of purchase or renewal. To request a refund, contact the app store support team (not Ibispaint directly) with your order number and cancellation screenshot. Explain that you cancelled before the charge and request a full refund. Be specific about dates and include your proof. Most refund requests are approved within 3 to 5 business days. If your request is denied, escalate to the Commerce Commission and cite the Consumer Guarantees Act 1993; the company must prove the charge was authorised after cancellation.

Disputing charges through your bank

If the app store refuses your refund, you can request a chargeback through your bank at no cost to you. Contact your bank's fraud or disputes team and explain that you cancelled your Ibispaint subscription but were charged after cancellation. Provide your cancellation screenshot and the charge receipt. Your bank will investigate and reverse the charge if they find the transaction was unauthorised. This process typically takes 5 to 10 business days. Using a chargeback is your legal right as a consumer and does not affect your ability to use the app store in future; banks and platforms must accept chargebacks for unauthorised charges.

Ibispaint pricing and subscription options

Understanding what you're paying for helps you decide if cancellation is right for you. Here's what Ibispaint costs in New Zealand.

If you're paying monthly at NZD $4.50 per month (approximately NZD $54 per year), switching to the annual plan at NZD $45 saves you about NZD $9 annually. However, if you're not using the app regularly, cancelling entirely and reinstalling when you need it again is more cost-effective. Tocancel's view is simple: if you're not using it, don't pay for it. Test the free version before resubscribing to ensure the paid features justify the cost.

Common mistakes when cancelling Ibispaint

Cancelling a subscription can feel stressful, especially if you're worried about losing your work or being charged again. Here are the traps to avoid.

Mistake 1: assuming the free version means you've cancelled

Switching to the free version of Ibispaint does not cancel your paid subscription. Many users downgrade thinking they've stopped the recurring charge, only to find their credit card charged weeks later. You must explicitly cancel your subscription through the app store settings, not through the Ibispaint app itself. Cancelling and downgrading are two separate actions.

Mistake 2: missing the 24-hour window before renewal

If you cancel after your next billing date has passed, the charge is already in the system. You cannot prevent it by cancelling retrospectively. Act at least 3 business days before your renewal date to ensure your cancellation processes in time. Set a calendar reminder on the first of each month if your renewal date isn't immediately obvious to you.

Mistake 3: not taking a cancellation screenshot

App store systems are not always instantaneous. A charge might post even after you cancelled because of processing delays. A screenshot of your cancellation confirmation screen is proof you acted in time. Without it, the app store may deny your refund request because they cannot verify you cancelled before the charge. Tocancel always recommends screenshots as your first line of defence.

Mistake 4: contacting Ibispaint directly instead of your app store

Ibispaint (the company in Japan) does not process refunds or cancellations. Only Apple and Google can cancel your subscription and issue refunds. If you email Ibispaint support about a charge, they will simply redirect you to the app store. Save yourself time and contact Apple Support or Google Play Support directly with your order details and cancellation screenshot. They have access to your billing history and can act immediately.

Comparing Ibispaint to alternative drawing apps

Before you cancel, you might want to know how Ibispaint compares to other digital drawing options available in New Zealand. This helps you decide if you should switch rather than simply quit.

Procreate offers excellent value if you own an iPad, with a single NZD $12 purchase and no recurring fees. Clip Studio Paint competes directly with Ibispaint on price (NZD $55 per year) and offers more professional features, but has a steeper learning curve. The free version of Ibispaint remains one of the best free drawing apps available, so if you're on a budget, downgrading rather than cancelling may be your best option.

Your cancellation checklist

Use this checklist to ensure you cancel correctly and protect yourself from unexpected charges.

• Write down your next Ibispaint renewal date (check App Store or Google Play now)
• Cancel at least 3 business days before your renewal date
• Follow the step-by-step cancellation instructions for your platform (iOS or Android) above
• Take a screenshot of your cancellation confirmation screen
• Wait 24 hours, then check your app store settings again to confirm Ibispaint is no longer in your active subscriptions
• Monitor your bank account on your renewal date to ensure no charge posts
• If a charge does appear, contact Apple Support or Google Play Support immediately with your cancellation screenshot and request a refund
• Keep your cancellation screenshot and all receipts for 12 months in case you need to escalate to the Commerce Commission

Contact and escalation information

If Ibispaint continues charging you after cancellation or refuses to process your cancellation, here's where to escalate your complaint.

Contacting app store support

For Apple App Store issues, contact Apple Support at support.apple.com or call 0800 048 831 in New Zealand. For Google Play issues, go to support.google.com/googleplay or contact Google Play Support directly through your account settings. Have your order number, cancellation screenshot and dates ready when you contact them.

Escalating to the commerce commission

If the app store support team refuses to help or your refund request is denied, you can lodge a complaint with the Commerce Commission (the New Zealand regulator that enforces consumer law). Visit www.comcom.govt.nz or call 0800 943 600 to file a complaint about unfair trading or breach of the Consumer Guarantees Act 1993. The Commerce Commission takes subscription disputes seriously and can pressure companies to refund unauthorised charges. Tocancel recommends keeping detailed records (screenshots, dates, emails) for this process.

Using your bank's chargeback process

Your bank can reverse any unauthorised charge at no cost to you. Contact your bank's disputes team and explain that you cancelled Ibispaint but were charged after cancellation. Provide your cancellation screenshot and the charge receipt. Your bank will investigate and typically reverses the charge within 5 to 10 business days if they find the charge was made without your consent after cancellation.

Final summary and next steps

Cancelling your Ibispaint subscription is a straightforward process that takes fewer than five minutes. Whether you subscribed through Apple App Store or Google Play, the steps are clear: open your app store settings, find Ibispaint in your subscriptions, tap cancel, and confirm. Your artwork stays safe, your account remains active, and the recurring charge stops.

Your consumer rights in New Zealand are strong. If Ibispaint charges you after cancellation or makes cancellation deliberately difficult, you are protected by the Consumer Guarantees Act 1993 and can request a refund through the app store, your bank, or the Commerce Commission. Never accept a company's argument that you "agreed" to charges in their terms and conditions; your consumer rights exist above any terms they write.

Act within the next 3 business days if your renewal date is approaching. Take a screenshot of your cancellation confirmation. Keep all receipts for 12 months. Tocancel has helped thousands of consumers take control of their subscriptions by making cancellation simple and transparent, and we're here to support your decision with clear, actionable information. Visit Tocancel at tocancel.com for help cancelling other subscriptions and services in New Zealand.