Cancel LawDepot: The Right Way to Protect Your Rights

How to cancel your LawDepot subscription and protect your rights as a new zealand consumer

What LawDepot is and why you might want to cancel

LawDepot is an online legal document platform that lets you create contracts, wills, leases and other routine legal documents without hiring a lawyer. The service operates on a subscription model, offering monthly and annual plans alongside one-time document purchases.

You may have signed up for a free 7-day trial or committed to a paid plan, only to discover the service doesn't meet your needs, the pricing strains your budget, or you've already finished the documents you needed. Whatever your reason, cancelling LawDepot should be straightforward. Tocancel is here to guide you through every step so you understand your rights and avoid unnecessary charges.

Common reasons you might cancel LawDepot

Many people sign up for the free trial and realise they don't need ongoing access to templates. Others find the monthly cost at NZ$33 adds up faster than expected, or you've realised a one-time document purchase would have been cheaper than a subscription. Perhaps you've used the platform for a single task and now have no further use for it. These are all legitimate reasons, and your decision to cancel deserves clarity and respect.

The cost of staying versus the cost of leaving

If you're on the monthly plan at NZ$33 per month, staying subscribed costs you around NZ$396 per year. If you've already downloaded your documents and completed your legal needs, that ongoing charge represents wasted money. Cancelling immediately stops future charges and may unlock a refund if you're within the 30-day satisfaction window. Tocancel recommends calculating how many months you've actually used the service before deciding whether to pursue a refund.

Your consumer rights under new zealand law

Before you take action, understand the legal protections available to you as a New Zealand consumer.

The consumer guarantees act and your remedies

Under the Consumer Guarantees Act 1993 (CGA), any service you purchase for personal use must be provided with reasonable care and skill. If LawDepot fails to deliver what it promises-whether the documents are faulty, the platform malfunctions, or the service quality falls short-you have statutory rights that sit above the company's own refund policy.

The CGA gives you the right to demand repair, replacement, or a refund if the service breaches these guarantees. These rights cannot be removed by LawDepot's terms and conditions, so even if their policy appears to limit refunds, you retain this protection. Your legal position is this: if the service is faulty or unfit for purpose, you can claim a remedy regardless of what the company's policy says. Keep records of any issues you experience, as these strengthen a claim under the CGA.

The 30-day satisfaction guarantee and how to use it

LawDepot advertises a "100% Satisfaction Guarantee" and states it will refund you if you request a refund within 30 days of purchase. This is a voluntary company commitment that sits alongside your statutory rights. If you've purchased within the last month and wish to cancel, contact LawDepot directly and reference this guarantee. Having this in writing strengthens your position if disputes arise later.

Your right to cancel auto-renewal subscriptions

The CGA also requires that any subscription with auto-renewal must give you a simple way to cancel. You have the right to withdraw from a subscription at any time before the next billing cycle. The company must acknowledge your cancellation and confirm the date your access ends. This means you cannot be forced to stay subscribed, and any attempt to charge you after cancellation is a breach of your consumer rights.

LawDepot pricing and plans in new zealand

Understanding what you're paying for helps you decide whether cancellation is the right choice and what refund you might expect.

Current subscription and purchase options

Why understanding your plan matters

If you've paid for a monthly subscription at NZ$33 and cancellation happens within the first 30 days, you may be eligible for a full refund under LawDepot's satisfaction guarantee. If you're on the annual plan at NZ$59.88 and cancel mid-year, you should request a pro-rata refund-meaning you pay only for the months you actually used. One-time document purchases follow the same 30-day refund window if the document doesn't meet your needs.

How to cancel your LawDepot subscription step by step

Follow these steps to cancel your subscription and secure a refund if you're eligible.

Steps to cancel LawDepot

1. Log into your LawDepot account on their website or mobile app
   • Use the email address and password you registered with
   • If you've forgotten your password, reset it via the "Forgot Password" link
2. Navigate to your account settings or subscription management section
   • Look for "My Account," "Subscription," or "Billing" in the menu
   • This may appear as a gear icon or profile menu in the top-right corner
3. Select the option to manage or cancel your subscription
   • You should see a clear "Cancel Subscription" or "Manage Subscription" button
   • If the button is hard to find, contact LawDepot support (see contact details below)
4. Follow the cancellation prompts and confirm your request
   • LawDepot may ask why you're cancelling; you don't have to provide a reason, but doing so can help them improve
   • Accept the cancellation confirmation
5. Request a refund if you're within the 30-day satisfaction window
   • In the same section, or via email to LawDepot support, clearly state you want a refund
   • Reference the 30-day satisfaction guarantee or the Consumer Guarantees Act if needed
   • Include your order date and reason for the refund request
6. Receive written confirmation of your cancellation and refund status
   • LawDepot should send you an email confirming the date your access ends
   • Keep this email as proof of cancellation

If LawDepot's website doesn't offer self-service cancellation

Not all online platforms make cancellation obvious. If you cannot find a cancel button in your account settings, contact LawDepot directly via email or phone. Under the CGA, the company must provide you with a simple, accessible cancellation method. If they refuse to cancel or claim cancellation is not available, this itself is a breach of your consumer rights. Tocancel recommends sending cancellation requests in writing (email) so you have a dated record of your request.

Refund eligibility and what to expect

Your refund depends on when you purchased and what reason you're claiming.

The 30-day satisfaction guarantee window

LawDepot's 30-day satisfaction guarantee means you can request a full refund if you cancel within 30 days of your purchase date. To use this, email LawDepot directly with your order number, purchase date, and a brief reason for the refund. You should not have to explain in detail; a simple statement like "I no longer need this service" is sufficient. LawDepot typically processes refunds within 5-10 business days and returns money to your original payment method.

Refunds outside the 30-day window

If you're beyond 30 days, you cannot claim the satisfaction guarantee. However, you may still have grounds for a refund under the Consumer Guarantees Act if the service is faulty, unfit for purpose, or has not been provided with reasonable care and skill. For example, if the platform is broken, documents won't generate properly, or templates contain errors, you have a right to a remedy. Document the specific issue, take screenshots, and contact LawDepot support. If they refuse, escalate to the Commerce Commission (see details below).

Cancellation and future billing

Once you cancel, LawDepot must stop charging your payment method immediately or at the next renewal date (depending on your subscription cycle). If you cancel mid-month, some services offer pro-rata refunds for unused time. Request this explicitly in your cancellation email. If LawDepot continues to charge you after cancellation, you can dispute the charge with your bank under consumer protection laws.

What happens after you cancel LawDepot

Cancellation is not the end of the process; several things happen next that you should monitor.

Confirming your cancellation and access

After you submit your cancellation, LawDepot should send you a confirmation email within 24 hours. This email should state the date your subscription ends and whether access is immediate or delayed until the end of your current billing cycle. Log back into your account after a few hours to verify that the cancellation appears in your account settings. If you see no confirmation or your account still shows an active subscription, contact LawDepot support immediately. Tocancel recommends taking a screenshot of the cancellation confirmation page for your records.

Download your documents before access ends

Once your subscription ends, you may lose access to documents you created via LawDepot's platform. Before that happens, download and save all your legal documents to your computer or cloud storage. Most platforms allow you to export documents as PDFs. Do this as soon as your cancellation is confirmed to avoid losing important paperwork.

Monitor your payment method for future charges

Set a reminder to check your bank or credit card statement one week after your subscription end date. If LawDepot charges you again after cancellation, this is a breach of your rights. Report the charge to your bank immediately and request a refund. Your bank can dispute the charge under consumer protection rules, and most banks will reverse it if you provide proof of cancellation.

Check your email for confirmation and receipts

Save all emails from LawDepot related to your cancellation and any refunds. These are evidence of your cancellation request and the company's response. If a dispute arises later-for example, if LawDepot claims you never cancelled-these emails prove otherwise.

Common mistakes to avoid when cancelling LawDepot

Cancelling a subscription should be simple, but many people make mistakes that delay refunds or create confusion later. We understand the frustration-you've already decided to leave, and the last thing you need is more hassle.

Mistake 1: not cancelling before your trial ends

If you signed up for the free 7-day trial, mark day 6 on your calendar. The trial converts to a monthly subscription at NZ$33 if you don't cancel by day 8. By day 9, LawDepot will charge your payment method for the first month. If you've decided the service isn't for you, cancel during the trial period to avoid any charge. You cannot recover that first month's fee if you cancel after the charge has gone through (unless you request a refund under the satisfaction guarantee within 30 days of the charge).

Mistake 2: cancelling without requesting a refund

Cancelling and requesting a refund are two separate actions. You can cancel your subscription without requesting a refund, which simply stops future charges. However, if you're within the 30-day satisfaction window, you're entitled to a refund for your current or most recent payment. When you cancel, explicitly state in your cancellation request or follow-up email: "I request a refund under your 30-day satisfaction guarantee." Without this, LawDepot may assume you only want to stop future charges, not recover past payments.

Mistake 3: not keeping records of your cancellation request

If you cancel via the website without a confirmation email or screenshot, you have no proof of the date and time you cancelled. If LawDepot later charges you or claims you never requested cancellation, you're left without evidence. Always save confirmation emails, take screenshots of the cancellation page, and note the date and time you submitted your request. These records are essential if a dispute arises.

Mistake 4: using the cancellation deadline as an excuse to delay action

You might think you have time-30 days feels like a long window-but refund windows close quickly. If you purchase on day 1 of the month and don't request a refund until day 35, you've missed the window by five days. Tocancel recommends requesting your refund as soon as you decide to cancel, not waiting until the last moment.

Mistake 5: forgetting to download your documents

Once your subscription ends, you lose access to the platform and any documents stored there. If you need copies of the contracts, wills, or leases you created, download them before your access expires. Waiting until after cancellation means you may have no way to recover them.

Comparison: keep versus cancel LawDepot

Before you submit your cancellation, weigh the costs and benefits of each choice.

How tocancel helps you stay informed about your rights

Cancelling a subscription should never require you to decode legal jargon or navigate hidden menus. Your rights as a New Zealand consumer are clear and enforceable, and you deserve a cancellation process that respects them.

Why transparency matters

Companies like LawDepot benefit when cancellation is hard to find. The harder it is to leave, the more people stay subscribed by accident or frustration. This is exactly why the Consumer Guarantees Act requires a simple cancellation method. Tocancel exists to flip that balance: we make cancellation transparent, empowering you to make informed decisions about your subscriptions without fear or confusion.

Your next steps

If you've decided to cancel LawDepot, take action today. Log into your account, navigate to subscription settings, and submit your cancellation request. If you're within 30 days, request a refund in writing. Keep all confirmation emails. If LawDepot refuses to cancel or denies your refund claim, escalate to the Commerce Commission (contact details below). Your rights are backed by law, and enforcement bodies exist to protect you when companies don't comply.

Contact information for LawDepot and consumer authorities

Use this information to contact LawDepot directly or escalate a dispute if the company refuses to honour your rights.

LawDepot contact details

LawDepot does not maintain a dedicated New Zealand postal address for cancellation requests. All termination and refund inquiries should be directed to their customer support team via email or their online contact form at lawdepot.com. Include your account email, subscription plan, purchase date, and reason for cancellation in your message. Request a response within 5 business days.

If email support is unresponsive, search for a phone number on the LawDepot website or your account dashboard. Document the date and time of every contact attempt.

New zealand consumer protection authorities

If LawDepot refuses to cancel your subscription, denies a legitimate refund, or continues to charge you after cancellation, escalate your complaint to the Commerce Commission, New Zealand's main consumer protection regulator.

Commerce Commission
Website: www.comcom.govt.nz
Phone: 0800 943 600
Email: [email protected]

The Commerce Commission enforces the Consumer Guarantees Act and can compel companies to issue refunds or cancel subscriptions. File a complaint if you believe LawDepot has breached your rights. Provide screenshots, emails, account details, and a clear timeline of your cancellation attempts.

Your bank's dispute process

If LawDepot continues to charge you after cancellation, contact your bank immediately. Request a reversal of the unauthorised charge and ask your bank to block future charges from LawDepot. Most banks process this within 3-5 business days.

Final checklist before you cancel LawDepot

Use this checklist to ensure you don't miss any steps or lose important information.

Why tocancel is your trusted cancellation guide

Cancelling a subscription should be easy, transparent, and fair. Too often, companies make it deliberately hard because they profit from people who give up trying. Tocancel fights back by giving you the knowledge, tools, and confidence to cancel on your terms.

We've helped thousands of New Zealand consumers cancel unwanted subscriptions, recover refunds, and stand up for their rights under the Consumer Guarantees Act. Whether you're cancelling LawDepot because it's too expensive, you don't need it anymore, or the service is faulty, our guides walk you through every step without legal jargon or hidden traps.

Your money is yours. Your time is yours. Your choice to leave a service must be respected. When companies resist, Tocancel ensures you know your rights and how to enforce them. Cancel with confidence-Tocancel has helped thousands of consumers like you reclaim control of their subscriptions and their budgets.