Cancel Lightricks: The Right Way

How to cancel Lightricks and claim your refund in new zealand

Understanding Lightricks and why you might want to cancel

Lightricks creates photo and video editing apps including Facetune, Lightleap, and Motionleap. The company offers free apps with paid subscription tiers and in-app purchases that unlock premium features. If you've subscribed but stopped using the service, or you're unhappy with your purchase, you have clear rights under New Zealand law to cancel and potentially reclaim your money.

What Lightricks subscriptions offer

Lightricks subscriptions work through two main channels: purchases directly on the Lightricks website, or through app stores (Apple App Store or Google Play). Your billing cycle, renewal date, and refund eligibility all depend on which platform you used. This matters because the cancellation process and refund rules differ significantly by channel. Tocancel helps you navigate these differences so you don't lose money through confusion or missed deadlines.

Why new zealanders cancel Lightricks

Common reasons include subscriptions you forgot about, features that didn't match your expectations, accidental purchases, or simply finding a better alternative app. Whatever your reason, you deserve a straightforward cancellation process and fair refund treatment. New Zealand's Consumer Guarantees Act and Fair Trading Act protect you if Lightricks fails to deliver as promised.

Your consumer rights under new zealand law

Before you cancel, understand the legal protections that apply to your subscription purchase.

The 14-day cooling-off period for web purchases

If you bought your Lightricks subscription directly from the company's website, you have 14 days from purchase to cancel for any reason and receive a full refund. This cooling-off period is your safety net under the Consumer Protection (Distance Transactions) Regulations 2001. You don't need to justify why you want to cancel; Lightricks must refund you if you act within this window. Your legal position: after 14 days, this automatic right expires for web purchases, so act fast if you're unhappy.

Consumer guarantees act protections

New Zealand's Consumer Guarantees Act states that services must be of acceptable quality, fit for purpose, and delivered within a reasonable time. If Lightricks fails to deliver on these promises, for example if the app crashes constantly, premium features don't work, or the service is unavailable, you can demand a refund or replacement even after the cooling-off period expires. This is a powerful legal lever if the company refuses to help without reason.

For app-store purchases through Apple or Google, the Consumer Guarantees Act still applies to you as the consumer, even though the store is technically the seller. You can escalate disputes directly to Apple or Google, or to the Commerce Commission if refunds are wrongly denied. Tocancel recommends documenting all communication with support before escalating your complaint.

Fair trading act and misleading conduct

If Lightricks advertised features you didn't receive, or misled you about pricing, billing terms, or cancellation options, you may pursue a complaint under the Fair Trading Act. Document everything: screenshots of advertisements, promotional emails, your subscription confirmation, and your account settings. Tocancel strongly recommends keeping these records before you contact support, as they strengthen your position in a dispute.

How to cancel your Lightricks subscription

Your cancellation method depends entirely on where you purchased your subscription.

Cancel a web purchase directly from Lightricks

1. Open your web browser and navigate to the Lightricks website.
   • If you're not sure of the web address, search "Lightricks official website" to avoid phishing sites.
2. Log in to your account using the email and password you registered with.
   • If you've forgotten your password, use the "Forgot password?" link on the login page.
3. Navigate to your account settings, usually found in a profile menu or account section.
   • Look for tabs labelled "Billing," "Subscription," or "Manage subscription."
4. Find and click the "Cancel subscription" option and confirm your choice.
   • Read any final prompts carefully; some services ask you to confirm twice.
5. Note the cancellation date provided on screen. Lightricks typically allows you to use the service until the end of your current billing cycle, then stops auto-renewal.
   • Screenshot or write down this date for your records.
6. Check your email for a cancellation confirmation within 24 hours.
   • If you don't receive confirmation, log back in immediately to verify the cancellation went through.

Cancel an apple app store purchase

1. On your iPhone or iPad, open the Settings app.
   • Do not open the App Store app itself; Settings is the correct path.
2. Scroll down and tap "App Store."
   • If you're using an older iOS version, this may be under "iTunes and App Stores."
3. Tap your profile icon in the top-right corner.
   • This opens your Apple ID account page.
4. Select "Subscriptions" from the menu.
   • You'll see all active subscriptions tied to your Apple ID.
5. Find Lightricks in the list and tap it.
   • If you don't see it, scroll through all subscriptions carefully.
6. Tap "Cancel subscription" and confirm.
   • Apple will show you the date your subscription ends and refund eligibility.
7. Apple will send you a cancellation confirmation email within minutes.
   • Save this email as proof of cancellation.

Cancel a google play purchase

1. On your Android device, open the Google Play Store app.
   • Tap the menu icon (three horizontal lines) in the top-left corner.
2. Select "Manage my subscriptions" from the menu.
   • This shows all active subscriptions linked to your Google account.
3. Find Lightricks and tap it.
   • Review the subscription details and renewal date.
4. Tap "Cancel subscription" and follow the on-screen prompts.
   • Google may ask you why you're cancelling; this is optional feedback.
5. Confirm the cancellation.
   • Your subscription will end on the date shown; you keep access until then.
6. Check your email for a cancellation confirmation.
   • Google sends these within 24 hours; if you don't receive one, repeat the steps above to verify cancellation.

Understanding refunds and timeline after cancellation

Knowing when you'll receive your money back is crucial to planning your next steps.

Refund eligibility and timeframes

Your refund eligibility depends on when you purchased and why you're cancelling. If you cancel within 14 days of a web purchase, you're entitled to a full refund under consumer protection law. Apple and Google typically offer refunds within 48 hours of cancellation for qualifying purchases, though they reserve the right to refuse refunds for subscriptions active longer than 48 hours. After the 14-day period or 48-hour app store window, refunds are at the company's discretion, unless you're claiming a fault under the Consumer Guarantees Act.

Refunds typically appear in your original payment method (credit card, bank account, or app store credit) within 5 to 10 business days. Tocancel recommends checking your bank or payment app during this period; don't assume silence means denial. If your refund doesn't appear within 10 days, contact Lightricks support or your payment provider immediately.

What happens to your access after cancellation

When you cancel, you retain access to premium features until the end of your current billing cycle. On the renewal date, your access downgrade to the free tier and no further charges occur. This means you should not lose any photos or videos you created; they remain in your account, though you may not be able to use advanced editing tools. Tocancel recommends exporting or saving any important projects before your subscription expires, just to be safe.

Pricing and subscription options at a glance

Understanding what you're paying for helps you decide whether to cancel or switch plans.

If you're cancelling because the monthly cost is too high, consider switching to the annual plan (which works out to about $10 per month) or downgrading to the free tier to keep your account active without charges. Tocancel helps you weigh these options before cancelling permanently.

Common mistakes when cancelling Lightricks

Cancelling wrongly can leave you charged unexpectedly, so watch out for these pitfalls.

Mistake 1: cancelling through the wrong channel

Many users cancel on one platform (like Apple) but have auto-renewal turned on through another (like the Lightricks website). Always cancel on the exact platform where you made your purchase. If you're unsure, check your email receipts from Lightricks, Apple, or Google to trace your original purchase. Tocancel strongly recommends cancelling through the same channel to avoid confusion and ensure the cancellation registers correctly.

Mistake 2: assuming you're cancelled without confirming

Cancellation isn't complete until you receive a confirmation email or see the status change in your account. Don't rely on the confirmation message on-screen alone; wait for the email and keep it. Log back into your account within 24 hours to double-check that "Cancel subscription" is no longer available (it changes to "Subscribe" or "Renew"). This takes 2 minutes but saves you from surprise charges.

Mistake 3: missing the 14-day refund window

The 14-day cooling-off period for web purchases starts the moment you complete the purchase, not when you first use the app. If you delay cancellation past day 14, you lose this automatic right. Mark your calendar on purchase day and cancel within 14 days if you're unhappy. Tocancel recommends setting a phone reminder on purchase day to avoid this trap.

Mistake 4: not documenting the cancellation

If a dispute arises, you'll need proof that you cancelled on time and didn't receive a refund as promised. Screenshot your account settings showing the cancellation, save your confirmation email, and note the exact date and time. This evidence supports your claim if you need to escalate to the Commerce Commission or your bank's dispute team.

What to do after cancellation

Cancelling is just the first step; protecting yourself after requires a little follow-up.

Monitor your accounts for unexpected charges

Check your bank statement or app store account weekly for 4 weeks after cancellation. If a charge appears after your subscription end date, contact your payment provider immediately and dispute it. Most banks and payment platforms offer refunds for unauthorised or recurring charges you've cancelled. Tocancel recommends setting a calendar reminder to check 1 week, 2 weeks, and 4 weeks post-cancellation just to be thorough.

Request a refund if charged after cancellation

If Lightricks charges you after your cancellation date, contact support immediately with your confirmation email and cancellation proof. Politely but firmly ask for a refund, citing that you cancelled within the service terms. If support refuses, escalate to your payment provider (your bank, Apple, or Google) and file a dispute. You have every legal right to reclaim money taken after a valid cancellation. Tocancel has helped thousands of consumers recover unexpected charges through this escalation process.

Report persistent problems to the commerce commission

If Lightricks refuses to honour cancellation requests, denies refunds unfairly, or continues charging despite multiple cancellations, report the company to the Commerce Commission. You can lodge a complaint online at www.comcom.govt.nz or call 0800 943 600. The Commission investigates unfair trading practices and can compel companies to refund consumers and change their practices.

Comparison of cancellation channels

Each cancellation method has distinct timelines and refund policies.

If you bought through an app store and want cash back rather than account credit, you may need to contact your payment method provider (credit card company, PayPal, etc.) after the store processes the refund to your account. Tocancel recommends choosing the web purchase option if possible, as it offers the clearest 14-day refund guarantee under New Zealand consumer law.

Contacting Lightricks if you need help

If cancellation steps aren't working or you need to escalate a refund dispute, contact Lightricks directly.

Lightricks contact and postal information

Lightricks does not maintain a dedicated New Zealand postal address for complaints or cancellations. The company's primary address is in Israel, which means physical mail may take weeks to arrive and response time may be slow. For this reason, Tocancel recommends using email or in-app support channels first, as these are faster and create a digital record.

Email your cancellation request to [email protected] with your account email, purchase date, and order number (from your receipt). Keep your email polite and factual; request a response within 5 business days. If support doesn't reply, escalate to the Commerce Commission or your payment provider, as silence after 5 days may constitute unfair conduct under the Fair Trading Act.

For Apple or Google purchases, you can also contact those companies' support teams directly. Apple and Google have New Zealand customer service and are more responsive than Lightricks itself. Tocancel advises starting with the app store if you purchased there, as they can refund you immediately and separately hold Lightricks accountable for billing disputes.

Checklist: before and after cancellation

Use this checklist to ensure you don't miss any critical steps.

Final summary: your path to cancelling Lightricks with confidence

Cancelling Lightricks in New Zealand is straightforward if you follow the right steps for your purchase channel. You have strong legal rights: a 14-day cooling-off period for web purchases, a 48-hour refund window for app store purchases, and ongoing protection under the Consumer Guarantees Act if the service fails to deliver. Tocancel has helped thousands of New Zealand consumers cancel subscriptions, reclaim refunds, and understand their rights when companies make the process difficult.

Your next step is simple: identify where you purchased (Lightricks website, Apple, or Google), follow the cancellation steps in this guide, and confirm your cancellation with a screenshot and email receipt. If Lightricks refuses to refund or cancels incorrectly, escalate to the Commerce Commission or your payment provider without hesitation. You have the law on your side.

For more guidance on cancelling subscriptions and protecting yourself from unfair billing, visit Tocancel at tocancel.com. Tocancel provides free, expert advice on cancellation processes, consumer rights, and dispute resolution across hundreds of services. Don't let a subscription you don't want drain your account; take action today and reclaim your money with confidence.