Cancel Livecareer: The Right Way

How to cancel Livecareer in new zealand and protect your refund rights

Why you might want to cancel Livecareer

Livecareer is an online platform that helps you build professional resumes and cover letters using templates, guided editors, and AI-powered writing assistance. The service lets you download, print, or email finished documents directly to employers. Many New Zealand users find it valuable during job searches, but once you land interviews or secure employment, the ongoing monthly cost becomes unnecessary.

You might also cancel because you prefer writing your own resume, discovered free alternatives that suit your needs better, or were charged for a free trial you never intended to continue. Whatever your reason, cancelling quickly stops recurring charges and puts you back in control of your spending. Tocancel understands that subscription services can slip your mind, so we've created this guide to help you cancel Livecareer confidently and protect your money.

How Livecareer charges you in new zealand

Livecareer offers both one-time purchases and monthly subscriptions. A 14-day access pass costs a single fee for one document download, while monthly subscriptions renew automatically on the same date each month. Your payment method (credit card or app store account) is charged based on your chosen plan. If you signed up through Apple App Store or Google Play, your subscription links to that app store account, but Livecareer still manages the cancellation through its own system. This split billing structure means you need to cancel in the right place to stop charges completely.

The real cost of delay when cancelling

Monthly subscriptions renew automatically, so waiting even one week to cancel costs you another full monthly charge. If you realise you no longer need Livecareer mid-month, cancel immediately rather than waiting until your renewal date. Each day you delay is money that leaves your account. Tocancel recommends treating subscription cancellations with the same urgency as you would a standing order mistake with your bank.

Your consumer rights under new zealand law

New Zealand law gives you strong protections when you cancel online services, and understanding these rights is your first step to confident action.

What the consumer guarantees act 1993 protects you for

Under New Zealand's Consumer Guarantees Act 1993, Livecareer must deliver a service that is of acceptable quality, fit for purpose, and provided within a reasonable timeframe. If the service fails to meet these standards-for example, the platform is broken, templates are unusable, or features don't work as advertised-you have the right to a refund, replacement, or repair at no cost. This protection exists independently of whether Livecareer offers refunds in its own terms and conditions.

You also have the right to cancel certain contracts within 14 days of purchase when the service is provided at your request. This cooling-off period gives you time to change your mind before charges lock in. If Livecareer charged you without clear consent or misled you about what you would receive, document this immediately and contact the company with evidence.

Your legal position on refunds and subscription cancellation

If Livecareer refuses to cancel your account, continues charging after you've requested cancellation, or withholds a refund you're entitled to under the Consumer Guarantees Act, you can escalate your complaint to the Commerce Commission. The Commission investigates unfair contract terms, misleading billing practices, and refusal to cancel-and they have the power to force a refund if Livecareer has breached the law. Keep all emails, cancellation confirmations, and payment receipts as evidence. Visit comcom.govt.nz to file a complaint online or call them directly. Tocancel always recommends keeping detailed records from the moment you decide to cancel.

How to cancel Livecareer step-by-step

Follow these steps to cancel your Livecareer account securely and stop future charges.

Cancel via the Livecareer website

This is the most direct method and leaves you with a cancellation confirmation email you can keep as proof.

1. Log in to your Livecareer account at the website using your email address and password.
2. Navigate to your account settings or subscription management page (usually found in a menu labelled "Account", "Settings", or "My Subscription").
3. Locate the option that says "Cancel subscription" or "Manage subscription".
4. Click through the cancellation flow and follow any prompts asking you to confirm your decision.
5. Take a screenshot of the final confirmation page that shows your cancellation is complete.
6. Check your email inbox (and spam folder) for a cancellation confirmation email from Livecareer within 24 hours.
7. If you don't receive a confirmation email within one business day, log back in to verify that your subscription status now shows as "Cancelled".

Your legal position: once you've submitted a cancellation request through the website, Livecareer is responsible for stopping all charges. If they continue charging after you've cancelled, you have evidence of your cancellation request.

Cancel via email if the website method fails

If you cannot access the website cancellation option or the process doesn't work, contact Livecareer by email as a documented alternative.

1. Find Livecareer's New Zealand support email address (typically listed on their website or in your account settings under "Contact us").
2. Write a clear email stating: "I request immediate cancellation of my Livecareer subscription effective today. Please confirm cancellation in writing and cease all charges to my account."
3. Include your account email address, full name, and the payment method used (last four digits of your card, for example).
4. Send the email and keep a copy in a folder for your records.
5. Allow two business days for a response.
6. If Livecareer doesn't reply within two days, send a follow-up email marked "URGENT: Cancellation Confirmation Required".

Email cancellation creates a documented trail that proves you requested cancellation on a specific date-valuable if disputes arise later.

Cancel through your app store if you subscribed that way

If you signed up via Apple App Store or Google Play, you must cancel through that platform as well, even if you also cancel via the Livecareer website.

• Apple App Store: Open the App Store app on your device, tap your profile icon at the top right, select "Subscriptions", find Livecareer, and tap "Cancel Subscription". Confirm the cancellation.
• Google Play: Open the Google Play app, tap your profile icon, select "Manage subscriptions", find Livecareer, tap it, and select "Cancel subscription". Confirm the cancellation.

Cancelling only through Livecareer's website may not stop app store charges if your subscription is billed through the platform. Tocancel recommends cancelling through both channels to avoid duplicate billing.

Cancel by phone as a last resort

If website and email methods don't work, contact Livecareer's support team by phone. Ask for a direct cancellation confirmation and request that they email you a summary of the cancellation immediately after your call. Take notes during the call: the date, time, agent name, and what was discussed. This creates a record if you need to escalate later.

What happens after you cancel Livecareer

Cancelling your subscription doesn't instantly erase your documents or account history, and understanding the transition period protects your work and your money.

Your access period after cancellation

After you cancel, your account access typically continues until the end of your current billing period (for example, if you cancel on the 15th of a month but were charged on the 1st, you retain access until the end of that month). Some services cut access immediately upon cancellation, so check Livecareer's cancellation confirmation email to see when your access ends. Download or export any resumes, cover letters, or drafts you may need before that date, as you may lose access once your subscription ends. Tocancel advises downloading all documents the day you cancel, rather than waiting until the last moment.

Refund eligibility and timelines

Refunds depend on when you cancel relative to when you were charged. If you cancel within 14 days of purchase and haven't used the service substantially, you may qualify for a refund under the 14-day cooling-off period mentioned in consumer law. If you cancel after 14 days, refunds are at Livecareer's discretion-unless the service has failed to meet the Consumer Guarantees Act standard. If Livecareer refuses a refund you believe you're entitled to, document this and contact the Commerce Commission. Refunds typically process within 5 to 10 business days to your original payment method (credit card or app store account).

Stopping app store charges if you subscribed through an app

If your subscription was billed through Apple App Store or Google Play, the refund will return to that platform's payment method, not directly to your bank account. Check your app store account for refund status rather than your bank statement. If the refund doesn't appear within 10 business days, contact the app store support team-they process refunds separately from Livecareer and can investigate delays.

Livecareer pricing and subscription plans in new zealand

Understanding what you pay helps you decide whether to cancel and ensures you're not charged for unused features.

Monthly subscriptions are the easiest to cancel because you can stop charges within weeks rather than waiting a year. However, annual plans offer better value if you plan to use the service long-term. If you upgrade or downgrade your plan mid-month, charges adjust pro-rata. Tocancel recommends checking your billing cycle date before you cancel, so you know exactly when the next charge would occur.

Common mistakes people make when cancelling Livecareer

Cancelling a subscription feels simple, but small oversights can leave you still being charged weeks or months later-and it's genuinely frustrating when that happens.

Cancelling only on the website, not the app store

If you signed up through Apple App Store or Google Play, cancelling only on Livecareer's website doesn't stop app store billing. Your subscription renews through the app store account, so you must cancel there too. Many users cancel once and think they're done, only to discover another charge a month later. Always cancel in both places if you used an app store to sign up.

Delaying cancellation until you "might need it later"

If you've decided you no longer need Livecareer, cancel immediately. Waiting even a few days costs you another renewal charge. There's no benefit to keeping the account active "just in case"-you can always sign up again if you need it later, and the templates will still be available then. Tocancel advises treating cancellation as urgent once you've made the decision, rather than leaving it for later in the week.

Not downloading your documents before cancellation

Your account and documents may be inaccessible immediately after cancellation or once your access period ends. If you think you might want to revisit your resume or cover letter, download those files before you cancel. You can always keep a local copy on your computer or phone.

Ignoring cancellation confirmation emails

When Livecareer sends you a cancellation confirmation, save that email in a dedicated folder and don't delete it. You'll need it if you're charged again and need to prove you cancelled. Some users accidentally delete it from spam and then struggle to prove their cancellation date later.

Not checking your next billing statement

After you cancel, review your next credit card or bank statement to verify no new charges appear. If a charge does appear after your cancellation date, contact Livecareer immediately with your cancellation confirmation. If they refuse to refund, escalate to the Commerce Commission.

When to escalate your cancellation complaint

If Livecareer refuses to cancel, continues charging after you've requested cancellation, or denies a refund you're entitled to, here's how to escalate.

Step 1: document everything

Collect all evidence: cancellation requests (emails you sent), confirmation emails from Livecareer, screenshots of your account status, and bank or credit card statements showing the charges. Create a single folder or document with dates and descriptions of each piece of evidence. This record is invaluable if you need to prove your case to a regulator.

Step 2: contact Livecareer in writing

Send a formal email to Livecareer's customer service marked "URGENT: Cancellation Dispute and Refund Request". State the date you requested cancellation, why you believe you're entitled to a refund (e.g., "charged without consent" or "service doesn't work"), and what you want them to do (refund, account cancellation, etc.). Give them five business days to respond. Keep a copy of this email.

Step 3: file a complaint with the commerce commission

If Livecareer doesn't respond or refuses to help, file a formal complaint with the Commerce Commission at comcom.govt.nz. You can file online or call them. Attach copies of all your evidence (emails, screenshots, statements). The Commission will investigate whether Livecareer has breached consumer law, and they can order refunds if they find a breach. This is a free service, and the Commission has real enforcement power. Tocancel encourages users to escalate to the Commerce Commission if a company refuses to cancel or refund-you have that right, and regulators take these complaints seriously.

Key points to remember when cancelling Livecareer

Use this checklist to ensure you've cancelled correctly and protected yourself:

• Cancel via the website, or email, or both-whichever method works fastest for you.
• If you signed up through Apple App Store or Google Play, cancel through that platform as well.
• Save your cancellation confirmation email in a dedicated folder.
• Download any resumes or cover letters you want to keep before your access expires.
• Check your next credit card or bank statement to confirm no new charges appear.
• If charges continue after cancellation, contact Livecareer with your confirmation as proof and request an immediate refund.
• If Livecareer refuses, file a complaint with the Commerce Commission-you have legal protections.

Contact information for cancelling Livecareer in new zealand

Livecareer does not publish a dedicated New Zealand postal address for cancellations. Instead, use these primary contact methods:

• Website cancellation: Log in to your Livecareer account and navigate to account settings or subscription management to cancel directly.
• Email support: Contact Livecareer's customer service team via email (check your account settings or the contact page for the current address).
• Phone support: Call Livecareer's support line and request immediate cancellation. Ask for written confirmation via email.
• App Store cancellation: Cancel through Apple App Store or Google Play if that's where you subscribed.
• Regulator escalation: Commerce Commission, comcom.govt.nz, or phone for disputes.

Summary: you can cancel Livecareer confidently

Cancelling Livecareer is straightforward when you follow the right steps and understand your rights under New Zealand law. The Consumer Guarantees Act 1993 protects you from unfair billing and refusal to cancel, and the Commerce Commission has the power to enforce those protections if Livecareer breaks the rules. Cancel immediately when you've decided you no longer need the service, download your documents before access expires, and keep your cancellation confirmation email as proof. If any charges appear after you've cancelled, contact the company and escalate to the Commerce Commission if they refuse to refund. Tocancel has helped thousands of consumers cancel subscriptions and recover unwanted charges by taking these exact steps, and you can too. You're in control of your money-make the decision confidently, document the cancellation, and verify the result on your bank statement.