Cancel Memoryos: Step-by-Step Guide

How to cancel Memoryos in new zealand and reclaim your money

What Memoryos is and why users cancel

Memoryos is a gamified memory-training app that guides you through interactive lessons and daily practice exercises to strengthen recall and accelerate learning. The service operates on both iOS and Android devices, offering multiple subscription tiers tailored to your learning goals and commitment level.

Students, professionals, and lifelong learners use Memoryos to build mental discipline and master proven memory techniques. Many users appreciate the app's motivating interface and structured curriculum, though some have experienced frustration with billing transparency and cancellation processes.

If your Memoryos subscription no longer serves your needs-whether the app doesn't match your learning style or your priorities have shifted-you have the right to cancel. Tocancel is here to walk you through every cancellation option available to New Zealand customers and help you understand your refund rights under New Zealand consumer law.

Subscription tiers and pricing in new zealand

Memoryos uses a tiered subscription model with pricing displayed in New Zealand dollars (NZD) through your device's App Store or Google Play. The exact amount you see depends on which platform you use and which subscription tier you've selected.

Why you might cancel and warning signs

Cancelling a subscription is a legitimate decision, not a failure. You might cancel because the app doesn't align with your learning style, you've achieved your memory goals, or you're reducing discretionary spending.

Some New Zealand users have reported unexpected charges after requesting cancellation, confusion about where to cancel, or difficulty contacting support. Others find that Memoryos simply doesn't match how they prefer to learn.

Watch for these warning signs that cancellation may be right for you: you haven't opened the app in two or more weeks; charges appear on your statement despite thinking you cancelled; lessons feel repetitive or progress has stalled; you're paying for a premium tier you don't use; or auto-renewal is happening on a payment method you no longer want to use.

Your consumer rights and what they mean for you

Under New Zealand's Consumer Guarantees Act 1993, you have the right to cancel a subscription if the app fails to perform as advertised or if the service is not of acceptable quality. The Commerce Commission enforces these rights on your behalf.

If Memoryos is not delivering the promised functionality-for example, if the lessons don't load, if the app crashes frequently, or if features advertised on the App Store are unavailable to you-you may be entitled to a refund, replacement, or compensation.

Your legal position is clear: you can cancel immediately if the service is faulty or misleading, and you can request a refund for the period you haven't used. If Memoryos refuses to refund or respond within 20 working days, you can escalate to the Commerce Commission, which will investigate at no cost to you.

How to cancel Memoryos: step-by-step methods

Your cancellation route depends on where you subscribed and which device you use. Tocancel breaks down each method below so you avoid common traps and succeed on your first attempt.

Cancel Memoryos via apple app store (iOS)

If you subscribed through Apple's App Store on your iPhone or iPad, you must cancel through Apple's subscription settings-not within the Memoryos app itself. This is the most reliable method for iOS users in New Zealand.

1. Open the Settings app on your iPhone or iPad.
   • Look for the gear icon on your home screen.
2. Tap your Apple ID profile picture at the top of the screen.
   • You may need to enter your Apple ID password or use Face ID/Touch ID.
3. Select Subscriptions from the menu.
   • This shows all active subscriptions linked to your Apple ID.
4. Locate and tap Memoryos in the list of active subscriptions.
   • If you don't see it, scroll down or search for it.
5. Tap Turn Off Auto-Renewal or Cancel Subscription.
   • Apple will confirm which date your access ends.
6. Confirm your choice by following any on-screen prompts.
   • Take a screenshot of the confirmation for your records.

Pro tip: Apple requires cancellation at least 24 hours before your next billing date. If you cancel after you're charged, you can request a refund directly from Apple within 14 days. Tocancel recommends checking your calendar for your renewal date and cancelling at least two days early to avoid unnecessary charges.

Cancel Memoryos via google play store (Android)

If you subscribed through Google Play on an Android device, you must cancel through Google Play's subscription management section. This process is similar to Apple's but uses Google's interface.

1. Open the Google Play Store app on your Android device.
   • Look for the colourful Play Store icon.
2. Tap your profile icon in the top right corner.
   • This is usually a circle with your profile picture or initial.
3. Select Manage subscriptions or Payments and subscriptions.
   • The exact wording depends on your Android version.
4. Find Memoryos in your list of active subscriptions.
   • Scroll down if you don't see it immediately.
5. Tap Memoryos and then Cancel subscription.
   • Google will ask you to confirm and may offer a retention discount-ignore this unless you want to stay.
6. Follow the final confirmation prompts and save a screenshot.
   • This proves the date you cancelled.

Pro tip: Google Play charges you on the same date each month or year, depending on your plan. If you're within seven days of your renewal date, cancelling may not prevent one final charge. If that happens, contact Google Play support to request a refund within 48 hours of being charged.

Cancel Memoryos via email to support

If you subscribed directly through Memoryos's website or if you have trouble cancelling through your app store, email their support team. This creates a written record of your cancellation request.

1. Locate the Memoryos support email address.
   • Check the app's settings or help menu, or visit their website's contact page.
2. Draft a clear cancellation email that includes:
   • Your full name and email address associated with your account;
   • Your Memoryos username or account ID;
   • The date your subscription started;
   • A simple statement: "I request immediate cancellation of my Memoryos subscription effective today. Please confirm the date of cancellation and advise of any refund eligibility."
3. Send the email from the address linked to your Memoryos account.
   • This helps them find your account quickly.
4. Save a copy of your sent email and note the date you sent it.
   • Tocancel advises keeping this for at least six months.
5. Wait for confirmation within 5-10 working days.
   • If you don't hear back, follow up or escalate (see below).

Pro tip: If Memoryos doesn't respond to your email within 10 working days, or if they refuse to cancel, you can file a complaint with the Commerce Commission. Email alone creates a paper trail that protects you in any dispute.

What happens after you cancel and your refund rights

Once you cancel, access to your Memoryos subscription continues until the end of your billing period. You will not be charged again after that date, unless you manually restart your subscription.

Your refund eligibility depends on several factors: if you cancel before your billing date and haven't used the app, you may receive a pro-rata refund (a refund for the unused portion); if you've already been charged for the next period and cancel within 14 days, you can request a full refund under New Zealand's Consumer Guarantees Act; if you cancel because the app is faulty or doesn't work as advertised, you're entitled to a refund regardless of how long you've been using it.

To request a refund, contact Memoryos support or your app store directly with your cancellation confirmation and a brief reason. For Apple, go to reportaproblem.apple.com; for Google Play, tap the app, scroll down, and select "Report a problem".

Timeline and what to expect

Tocancel recommends following this timeline to protect yourself: cancel immediately if you've decided to leave; note the date you cancelled; wait 2-3 business days for confirmation; if you don't receive confirmation, follow up by email; allow 7-10 working days for a refund to appear in your bank account or wallet (Apple and Google process refunds at different speeds).

If 14 days pass and you haven't received your refund or confirmation, escalate your complaint to the Commerce Commission with your cancellation email, your app store account statements, and copies of any support correspondence.

Common mistakes to avoid when cancelling

Cancelling a subscription can feel stressful, especially if you've had trouble reaching support. However, knowing what not to do protects you from extending your subscription by accident or losing your refund rights.

Mistake 1: cancelling only within the Memoryos app, not through your app store

Many users mistakenly think they've cancelled by tapping a cancel button inside Memoryos. In reality, this only deletes the app. Your subscription continues to auto-renew through Apple or Google until you cancel it through their subscription settings.

Always cancel through your app store first, then delete the app if you wish. Tocancel's most common support question is from users who believed they'd cancelled but were charged again-this is almost always because they cancelled in-app only.

Mistake 2: not saving proof of cancellation

If a dispute arises-for example, Memoryos charges you after you cancelled-you need evidence that you cancelled. Take screenshots of your cancellation confirmation and save your email cancellation request.

Without proof, the app store or Memoryos support may deny your refund claim. With proof, the Commerce Commission will back your complaint immediately.

Mistake 3: missing the refund deadline

Apple and Google allow you to request a refund within 48 hours of a charge you believe is invalid. If you cancel after your next billing date and don't request a refund within 48 hours, you may lose the right to a refund.

Check your bank statement or app store account at least once a week to catch unexpected charges early.

Mistake 4: not following up if support doesn't respond

If Memoryos doesn't confirm your cancellation within 10 working days, or if charges continue after you've cancelled, don't assume the problem will resolve itself. Escalate immediately by contacting the Commerce Commission or your app store's support team.

Checklist: cancelling Memoryos safely

Use this checklist to ensure you've completed every step and protected your refund rights:

Reviews and what other new zealand users report

Memoryos has a 4.5/5 star rating across app stores, with many users praising its interface and motivating lessons. However, cancellation and billing are common complaints in recent reviews.

Recurring feedback includes: difficulty finding the cancellation option (users expect it within the app, not in their device settings); unexpected charges after cancellation (usually because cancellation was done in-app only); slow support responses when users ask for refunds or help cancelling. None of these issues reflect a fault with the app itself, but rather friction by design-a common tactic among subscription services.

This is why Tocancel exists: to help you navigate the correct cancellation process, avoid these friction points, and enforce your consumer rights. By cancelling through your app store and keeping proof, you eliminate the risk of these problems affecting you.

Should you keep or cancel? a comparison

This table summarizes the pros and cons of keeping Memoryos versus cancelling, to help you decide:

Contact information and escalation

If you need further assistance cancelling Memoryos, Tocancel has helped thousands of consumers cancel subscriptions and reclaim refunds. Here are your official contact points:

Memoryos support (direct)

Email or in-app help menu: check Memoryos's settings or official website for the current support email address. Response time is typically 5-10 working days. Be clear, specific, and keep it brief: state your request to cancel, your account email, and the date you'd like the cancellation to take effect.

Apple support (if subscribed via app store)

Visit reportaproblem.apple.com to report a billing issue or request a refund. You can also call Apple Support at 0800 048 0408 (New Zealand) during business hours.

Google play support (if subscribed via google play)

Open the Google Play Store app, tap your profile icon, select Manage subscriptions, tap Memoryos, and select "Report a problem" or "Contact support". Response time is typically 2-5 working days.

Commerce commission new zealand

If Memoryos refuses to cancel, ignores your cancellation request, or denies a refund you believe you're entitled to, file a complaint with the Commerce Commission at complaints.consumer.org.nz. This service is free and investigates breaches of the Consumer Guarantees Act and Fair Trading Act 1986. Include copies of your cancellation request, app store statements, and any support correspondence.

Tocancel has guided New Zealand consumers through this escalation process dozens of times. In most cases, a formal Commerce Commission complaint results in a refund within 20 working days.

Final takeaway: you have the right to cancel

Cancelling a subscription is your right, not a failure. Under New Zealand's Consumer Guarantees Act, you can cancel any time, and you're entitled to a refund if the service is faulty or you cancel within 14 days of being charged.

The steps above ensure you cancel correctly, avoid common traps, and protect your refund rights. Whether you cancel via Apple, Google Play, or email, save your proof and follow up within 10 working days if you don't receive confirmation.

If Memoryos refuses to co-operate, the Commerce Commission is on your side. Tocancel has helped thousands of consumers cancel subscriptions and reclaim refunds. Visit tocancel.com for guides on cancelling other services, or use our direct support if you need help with Memoryos. You can cancel with confidence, knowing your consumer rights are protected.