Cancel Mindmetrics: The Right Way

How to cancel Mindmetrics and protect your refund rights in new zealand

What Mindmetrics is and why you might want to cancel

Mindmetrics is an online assessment platform operated by MINDMETRICS SAS, a French company. It offers one-off diagnostic reports for conditions like autism spectrum disorder (ASD), ADHD, and IQ testing, plus a paid monthly subscription service called Brain Hub. Brain Hub delivers ongoing artificial intelligence-driven insights and personalised reports based on your assessment data.

You may have signed up expecting a quick diagnostic tool or deeper personal insights. Many customers, however, find that subscriptions auto-renew without clear warning, charges accumulate across multiple billing cycles, or the service doesn't match what was promised. If auto-renewal has caught you off guard or the service hasn't met your expectations, you have every right to cancel. At Tocancel, we help thousands of New Zealand consumers understand their cancellation rights and take action to stop unwanted charges.

The reassuring truth is this: you can cancel Mindmetrics, and New Zealand consumer law is on your side if the company refuses to cooperate fairly. This guide walks you through exactly how to do it.

How Mindmetrics charges your account

Mindmetrics operates two revenue models. Single-purchase reports charge you once for a specific assessment. The Brain Hub subscription renews monthly and continues charging your payment method until you cancel. Pricing displays in Australian dollars (AUD) on the Mindmetrics website, with no automatic conversion to New Zealand dollars (NZD). This means your actual charge depends on the daily AUD-to-NZD exchange rate, which fluctuates constantly.

Your subscription may have started directly on mindmetric.ai, through the Apple App Store, or via Google Play Store if you used the mobile app. Each platform handles cancellation differently, and understanding which one you used is your first critical step.

Why you should act before your next billing date

Subscriptions renew automatically on your billing date. If you delay cancellation, the next charge will go through. Mindmetrics does not guarantee refunds for recurring subscriptions under their standard terms, which means stopping the charge before it hits is far more effective than requesting a refund afterward. Cancelling now prevents future charges and gives you evidence of your cancellation request if a dispute later arises.

Your consumer rights under new zealand law

New Zealand's Consumer Guarantees Act 1993 and Fair Trading Act 1986 give you concrete legal protections when dealing with Mindmetrics. Understanding these rights is your foundation for confident action.

What the consumer guarantees act covers

The Consumer Guarantees Act requires all services to be of acceptable quality, fit for the purpose advertised, and delivered within a reasonable timeframe. If Mindmetrics promised an ADHD assessment but delivered an inaccurate or unhelpful report, you have grounds to demand a refund or correction-regardless of what their terms state. This protection exists specifically to stop companies from hiding behind fine print.

You also have the right to cancel if Mindmetrics misled you about how the subscription works or buried the cancellation method. If auto-renewal was not clearly explained or the opt-out process was deliberately obscured, that conduct breaches the Fair Trading Act and you can challenge it.

Your right to escalate to the commerce commission

If Mindmetrics refuses a refund you believe you're entitled to, or ignores your cancellation request, you can escalate the matter to the Commerce Commission, New Zealand's principal consumer enforcement agency. Before you do, Tocancel recommends documenting every interaction: save emails, take screenshots of the website, and record your transaction history. This evidence strengthens your case significantly.

How to cancel Mindmetrics: step-by-step for each platform

Cancellation steps vary depending on where you subscribed. Follow the method that matches your situation to ensure your cancellation is processed correctly.

Cancel via the Mindmetrics website (direct subscription)

If you signed up on mindmetric.ai and paid with a card or PayPal, use this method to stop recurring charges immediately.

1. Open your web browser and navigate to mindmetric.ai. Log in with the email address and password you used to register.
2. Once logged in, look for an account menu, typically represented by a profile icon, gear icon, or "My Account" link in the top right corner of the page.
   • Click on account settings or subscription management.
   • You should see a section labelled "Subscriptions," "Billing," or "Brain Hub."
3. Locate your active Brain Hub subscription and select the option to cancel or stop renewal.
   • Mindmetrics may ask why you're cancelling; this feedback is optional.
   • Confirm the cancellation when prompted.
4. Take a screenshot of the cancellation confirmation page and note the date and time of your cancellation request.
5. Check your email for a confirmation message from Mindmetrics within 24 hours. If you receive no confirmation, contact their support team and reference your cancellation request date.

Cancel via apple app store

If you subscribed to Brain Hub through the Apple App Store on an iPhone or iPad, follow these steps to cancel your subscription without affecting your app itself.

1. Open the Apple App Store on your iOS device.
2. Tap the profile icon in the bottom right corner of the screen.
3. Select "Subscriptions" from the menu that appears.
   • You will see a list of all active subscriptions linked to your Apple ID.
4. Find and tap "Mindmetrics" or "Brain Hub" in the subscriptions list.
5. Tap "Cancel Subscription" and confirm your cancellation.
   • Apple will show you the date your subscription will end (usually at the next renewal date).
6. Screenshot the cancellation confirmation and note the cancellation date.
7. Verify in your App Store account settings that the subscription no longer appears as active within the next few minutes.

Cancel via google play store

If you subscribed through Google Play Store on an Android device, use this process to cancel your Brain Hub renewal.

1. Open Google Play Store on your Android phone or tablet.
2. Tap the profile icon in the top right corner and select "Payments and subscriptions."
3. Tap "Subscriptions."
   • All your active subscriptions will be displayed here.
4. Select "Mindmetrics" or "Brain Hub" from the list.
5. Tap "Cancel subscription" and follow the prompts to confirm.
   • Google will display the final billing date and the date your access will end.
6. Take a screenshot showing the cancellation is complete.
7. Return to your subscriptions list within minutes to confirm the subscription is no longer active.

Pricing and what you pay with Mindmetrics

Understanding Mindmetrics' pricing structure helps you track charges and identify billing errors. Here is a typical breakdown of what you may encounter.

Exchange rates shift daily. Tocancel recommends checking the current AUD-to-NZD rate before you dispute a charge-this prevents confusion when talking to Mindmetrics support or the Commerce Commission.

What happens after you cancel with Mindmetrics

Cancellation doesn't end instantly; understanding what comes next protects you from surprise charges.

Your access during the cancellation grace period

When you cancel a Brain Hub subscription, Mindmetrics typically allows you to access the service until the end of your current billing period. For example, if you cancel on the 15th but your subscription renews on the 30th, you keep access through the 30th. After that date, you lose access to Brain Hub features, but your past assessment reports usually remain downloadable.

If the company charges you again after your cancellation date, that is a breach of your cancellation request and grounds for a refund claim with the Commerce Commission.

Checking that charges have stopped

Wait until after your final billing date has passed. Log into your bank or credit card account and verify no new Mindmetrics charges appear. If a charge does post after your cancellation, contact Mindmetrics immediately with your cancellation confirmation and request a refund. Keep this evidence; it proves Mindmetrics failed to honour your cancellation request, which strengthens any dispute you later file.

At Tocancel, we advise customers to check their statements weekly for the first month after cancellation-this is when billing errors are most likely to be caught and corrected quickly.

Refund rights and how to claim money back

Your eligibility for a refund depends on whether Mindmetrics failed to deliver what it promised or violated fair trading rules.

When you can claim a refund

Under the Consumer Guarantees Act, you can demand a refund if Mindmetrics provided a service that was not fit for purpose, not of acceptable quality, or delivered with misleading information. For example, if the ADHD assessment contained errors, or if the auto-renewal terms were deliberately hidden, you have grounds for a refund of the full subscription fee or a pro-rata refund covering the period you could not use the service.

If you cancelled within 14 days of first payment and the service did not meet your expectations, the Fair Trading Act may also entitle you to a cooling-off refund. Check the date you subscribed; if it is within the last two weeks, mention this in your refund request.

How to request a refund from Mindmetrics

Email Mindmetrics support via the contact form on mindmetric.ai with the subject line "Refund Request." Include your order number, the date of the charge, the amount charged, and a clear explanation of why you believe you're entitled to a refund under New Zealand consumer law. Ask for a response within 10 business days.

If Mindmetrics refuses or ignores your request, you have the right to escalate to the Commerce Commission. Tocancel recommends keeping a record of every email exchange; the Commission will ask for this evidence.

Escalating to the commerce commission

If you do not receive a satisfactory response within 20 business days, lodge a formal complaint with the Commerce Commission at www.comcom.govt.nz. You can also call 0800 943 600 during business hours. The Commission will review Mindmetrics' conduct and can order the company to refund you if it finds a breach of the Consumer Guarantees Act or Fair Trading Act.

Common mistakes to avoid when cancelling

Cancellation can feel stressful, especially if you've been charged unexpectedly. Here are the pitfalls Tocancel sees most often, and how to sidestep them.

Not saving your cancellation confirmation

The single biggest mistake is cancelling without preserving proof. If Mindmetrics later charges you again and you have no confirmation date or screenshot, it is harder to prove you actually requested cancellation. Every time you cancel, take a screenshot immediately and save the confirmation email. These become your evidence if a dispute arises.

Cancelling on the wrong platform

If you subscribed via the App Store but try to cancel on the Mindmetrics website, your cancellation request may not process. You must cancel on the platform where you subscribed. Confused about which one? Check your most recent email receipt; it will state "Apple," "Google," or "Mindmetrics" as the merchant. That's your cancellation location.

Assuming cancellation stops charges immediately

Cancellation typically takes effect at the end of your current billing cycle, not the moment you submit your request. If your renewal date is in three days, you will likely be charged once more. Plan your cancellation so you have time to verify the cancellation went through before that final charge hits.

Not following up if you receive no confirmation

Mindmetrics should send a confirmation email within 24 hours. If you don't receive one, contact support directly. A delay or missing confirmation does not mean you're still subscribed, but follow-up prevents ambiguity and protects you if they claim they never received your cancellation request.

Checklist for successful cancellation

Use this checklist to ensure you've completed every step correctly and have all the evidence you need if a problem arises later.

• Identify which platform you subscribed on (Mindmetrics website, Apple App Store, or Google Play Store)
• Log into your account on that platform
• Navigate to your subscriptions or billing section
• Locate Brain Hub or Mindmetrics subscription and select "Cancel" or "Stop Renewal"
• Confirm the cancellation when prompted
• Take a screenshot of the confirmation page showing the date and time
• Save any confirmation email Mindmetrics sends within 24 hours
• Note the date your access will end (usually the next renewal date)
• Check your bank statement one week after the end date to confirm no new charge appears
• If a charge does appear, contact Mindmetrics with your cancellation proof and request an immediate refund
• If Mindmetrics does not refund within 20 business days, lodge a complaint with the Commerce Commission

Comparison: Mindmetrics vs. similar assessment platforms

If you're considering an alternative after cancelling Mindmetrics, this table shows how it compares to other online assessment services available to New Zealand consumers.

How to contact Mindmetrics for support and escalation

If you need to reach Mindmetrics for cancellation support, refund requests, or billing disputes, use the contact information below. Save this for your records.

Support and billing contact details

Mindmetrics operates from France but does not publish a New Zealand-specific postal address. Your best option is to contact support through their website contact form at mindmetric.ai or via email support channels listed on the platform. When you contact them, always include your order number, the date of the charge, and a clear reference to New Zealand consumer law (either the Consumer Guarantees Act 1993 or Fair Trading Act 1986, depending on your situation).

If Mindmetrics does not respond within 20 business days, or if they refuse a refund you believe is valid, escalate to the Commerce Commission (www.comcom.govt.nz, 0800 943 600).

Registered office and company details

Mindmetrics is operated by MINDMETRICS SAS, registered in France. The company's published website is mindmetric.ai. Because Mindmetrics has no physical office in New Zealand, all contact must be made through the website or email. This is typical for international Software-as-a-Service (SaaS) companies, and it does not reduce your consumer rights under New Zealand law.

Final steps and next actions

Cancelling Mindmetrics is straightforward when you follow the right platform-specific steps and keep clear records. You have solid legal protections under New Zealand's Consumer Guarantees Act and Fair Trading Act, and the Commerce Commission stands ready to enforce your rights if Mindmetrics refuses to cooperate. Take action today: cancel on the platform where you subscribed, save your confirmation, and monitor your bank account for the next billing cycle to confirm charges have stopped.

Tocancel has helped thousands of New Zealand consumers understand their cancellation rights and take confident action against unwanted charges. Visit Tocancel.com to explore guides for hundreds of other services, access templates for refund requests, and find the latest updates on consumer law changes. Your refund and your peace of mind matter-and Tocancel is here to make sure you get both.