Cancel Openphone: The Right Way

How to cancel Openphone in new zealand without losing your data

Why you might cancel Openphone and what you need to know

Openphone is a cloud-based business phone service that lets you manage calls, text messages, voicemail transcripts and team collaboration from your mobile or desktop. It handles everything a physical business line would do, but without the hardware. If you're a New Zealand user, you're billed in USD, which means your costs fluctuate with the exchange rate every month.

You might be cancelling because the USD pricing has become unpredictable, you've found a cheaper alternative, or the service no longer fits your workflow. Cancelling a subscription can feel stressful, especially when money is involved. Tocancel exists to walk you through every step so you stay in control of your cancellation and protect your data.

Common reasons new zealand users cancel Openphone

• Monthly costs in NZD shift unpredictably due to USD billing
• Found a competitor with local NZD pricing or lower rates
• No longer need a dedicated business phone line
• Prefer support and pricing in New Zealand dollars
• Service doesn't integrate well with existing tools
• Account dormancy after a business pivot or merger

What you should do before cancelling

Before you submit a cancellation request, take three practical steps to protect yourself. First, download or export all your data from Openphone - call logs, voicemails, transcripts and contact lists. Second, note your billing date and check whether you're in the middle of a billing cycle (you won't get a refund for unused time). Third, if you're unhappy with pricing, contact Openphone support to ask if they'll match a competitor's rate or extend your billing date as a courtesy. Many companies will negotiate rather than lose a customer.

Openphone pricing in new zealand

Openphone charges all customers in USD, and there is no official New Zealand dollar pricing option published by the company.

*Approximate NZD based on current exchange rates. Your actual charge depends on the USD-NZD rate on your billing date.

How exchange rate shifts affect your costs

When the NZD weakens against the USD, your Openphone bill rises in local dollars even though the USD price stays the same. For example, if the rate shifts from 1.65 to 1.60 over three months, a US$23.00 plan could cost you NZ$38 one month and NZ$42 the next. This volatility is one of the top reasons New Zealand users choose to cancel. When you cancel mid-cycle, Openphone does not offer pro-rata refunds for unused days - your account will be deactivated immediately, and you forfeit the rest of your billing period.

Your rights under new zealand consumer law

When you cancel a subscription service, you have rights under the Consumer Guarantees Act 1993 (CGA) and the Fair Trading Act 1986 (FTA).

What the law says about cancellation

Under the CGA, goods and services must be of a kind, quality and standard that a reasonable consumer would regard as acceptable. If Openphone fails to deliver the service as advertised (for example, if calls drop frequently or transcription doesn't work), you have the right to request a refund, replacement or repair. The FTA also protects you from misleading claims about pricing, billing terms and cancellation policies. If Openphone's website is unclear about your cancellation rights, the company must resolve the ambiguity in your favour.

Your legal position on refunds

Openphone's terms state that subscription fees are non-refundable once a billing cycle begins. However, the CGA overrides this if the service is faulty, misleading or unfit for purpose. This means: if you cancelled because Openphone failed to deliver what was promised, you can complain to the company and request a refund. If they refuse, you can escalate to the Commerce Commission, which enforces consumer law in New Zealand. Keep records of everything - your cancellation request, the date, your billing statement and any emails with support.

If Openphone refuses to cancel or refund

Contact the Commerce Commission (comcom.govt.nz) and file a complaint. The Commission investigates breaches of the FTA and CGA. You can also file a dispute through the Disputes Tribunal (disputes.govt.nz) if the amount in dispute is under NZ$15,000. Tocancel recommends documenting your cancellation request and the company's response so you have evidence for any formal complaint.

How to cancel Openphone on the web

Cancelling via Openphone's website is the fastest method if you subscribed directly (not through the App Store).

1. Log in to your Openphone account at openphone.co using your email and password.
   • If you've forgotten your password, click "Forgot password" on the login page.
   • Check your inbox and spam folder for the reset email - it may take 2-3 minutes to arrive.
2. Navigate to Plan & Billing in your account settings.
   • Look for the gear icon or menu icon (three horizontal lines) in the left sidebar or top navigation bar.
   • If the sidebar is collapsed, click the menu to expand it.
3. Scroll down to the bottom of the Plan & Billing page until you see the "Cancel Subscription" button.
   • This button is placed at the bottom deliberately to prevent accidental clicks.
   • Ignore any upsell offers or retention messages above it.
4. Click "Cancel Subscription" and read the warning message carefully.
   • The page will show you your cancellation effective date and confirm that you will lose access to your Openphone number.
5. Select your reason for cancellation from the dropdown menu (optional but helpful feedback).
   • Examples: "Switching to another service", "Too expensive", "No longer need a business phone".
6. Click "Confirm Cancellation" to finalize the request.
   • You will see a confirmation screen with your cancellation date.
   • Check your email for a cancellation confirmation message from Openphone.

Cancelling a subscription purchased via the app store

If you signed up for the monthly Starter plan through the Apple App Store (iOS), you must cancel through your Apple account, not through Openphone's website.

1. Open the Settings app on your iPhone or iPad.
   • Scroll down and tap "App Store".
2. Tap your Apple ID icon at the top right of the screen.
   • You may be asked to authenticate with Face ID, Touch ID or your Apple ID password.
3. Tap "Subscriptions" and find "Openphone" in the list.
   • Your active and cancelled subscriptions will all appear here.
4. Tap "Openphone" and select "Cancel Subscription".
   • You will see the date when your cancellation takes effect.
5. Confirm the cancellation and check your email for an App Store receipt confirming the change.
   • Apple will send you a confirmation email with a timestamp.

What happens after you cancel

Cancelling Openphone is permanent, and your access ends on your effective cancellation date.

Timeline and what you lose

Once you confirm cancellation, your Openphone number will be deactivated at the end of your current billing cycle (if you cancel mid-month, you lose access to that number immediately). You will no longer receive calls or messages to that number, and your team members will lose access to the account. Your call logs, voicemails, transcripts and contact lists remain in your account for 30 days after cancellation, then they are deleted permanently. Download everything you need before you cancel.

After cancellation is final

Cancelling is final - Openphone does not reactivate cancelled accounts. If you change your mind, you will need to sign up again as a new customer and choose a new phone number. You cannot reclaim your old number. If you want to pause your account temporarily instead of cancelling, contact Openphone support and ask if they offer a freeze option; some companies will suspend billing for 30-90 days without charging.

Refunds and billing after cancellation

Openphone's standard policy is that subscription fees are non-refundable once a billing period starts.

When you might get a refund

You will not receive a pro-rata refund for the unused portion of your current billing cycle if you cancel mid-month. However, you may be entitled to a refund if any of the following apply: the service was faulty or unavailable for a significant period, Openphone's pricing was misleading or unclear, you cancelled within 14 days of your first charge and can demonstrate that you were misled about the terms, or you are a consumer under the CGA and the service is unfit for purpose. To request a refund, contact Openphone support by email and explain your reason in detail. Reference the CGA and the Fair Trading Act if the cancellation is due to a service fault or misleading information. Tocancel recommends keeping copies of all correspondence.

Preventing unexpected charges after cancellation

Monitor your bank or credit card statement for 30 days after cancellation to ensure Openphone does not charge you again. If you see a charge after your cancellation date, contact your bank immediately and dispute the charge as unauthorized. Ask your bank to reverse it and note the date and amount. Forward the bank's response to Openphone support with a demand for a full refund. If Openphone does not refund within 7 days, escalate to the Commerce Commission.

Common mistakes when cancelling Openphone

Cancelling a service is straightforward, but small oversights can cost you money or data.

Mistake one: not downloading your data first

Many users click "Cancel Subscription" without backing up their call logs, voicemail transcripts and contact lists. Once your account is deleted, this data is gone forever. Before you cancel, log into your Openphone account and export everything you need. Take screenshots of important contacts, numbers and call history. Download any voicemail transcripts. If Openphone does not offer a direct export feature, contact support and ask for a data export by email - they may be able to provide it.

Mistake two: cancelling by email instead of using the web interface

Some users email Openphone support asking to cancel. This creates ambiguity about the cancellation date and can lead to disputes. Always use the web interface or App Store to cancel, because it creates an instant, timestamped confirmation. If you cancel by email, the cancellation date may not be clear, and you could be charged for another billing cycle while support processes your request.

Mistake three: confusing cancellation with number porting

When you cancel Openphone, your phone number is deactivated and cannot be transferred to another provider. If you want to keep your existing Openphone number, you need to port it to another service before you cancel. Contact your new provider first and ask if they can accept a port-in from Openphone, then complete the port before you submit your cancellation request. Once you cancel, the number is lost.

Mistake four: forgetting to update your business contacts

If you've been using your Openphone number for business, notify your clients, suppliers and team that your number is changing or being deactivated. Update your website, email signature, social media and business cards. Missing this step means you'll lose incoming calls and messages from important contacts.

Checklist: before you cancel Openphone

Use this checklist to ensure you don't lose data or money.

• Download or screenshot all call logs, voicemail transcripts and contact lists from your account.
• Check your billing date and confirm the cancellation date you will be given.
• If you need to keep your phone number, contact a new provider and request a port-in before you cancel.
• Update all business contacts, websites and email signatures with your new number (if applicable).
• Contact Openphone support to ask if they will offer a discount, refund or billing extension before you cancel.
• Log in to your account and use the web interface (or App Store) to submit your cancellation - do not email support.
• Take a screenshot of your cancellation confirmation.
• Check your email for Openphone's cancellation confirmation message and save it.
• Monitor your bank statement for 30 days after cancellation to check for unexpected charges.
• If a charge appears after cancellation, dispute it with your bank immediately.

How tocancel helps you cancel with confidence

Cancelling a subscription should be simple, but companies often make it hard to find cancellation links or hide refund policies in fine print. Tocancel exists to translate complex cancellation processes into clear, step-by-step guides and to help you understand your legal rights. Tocancel has helped thousands of New Zealand consumers cancel unwanted subscriptions, recover lost money and protect their data. Whether you're cancelling Openphone because of pricing, poor service or a business change, Tocancel gives you the information and confidence to act.

Contact information for cancellations and support

Openphone does not publish a dedicated New Zealand mailing address for cancellations. All cancellations are processed through the web interface or App Store. If you need to contact Openphone by email or request a refund, visit openphone.co and use the "Contact Support" or "Help" link in your account or on their website. Provide your full name, email address, account number and the reason for your cancellation request. Tocancel recommends sending your request during New Zealand business hours (9 AM to 5 PM Monday to Friday) and allowing 5-7 business days for a response.

If Openphone fails to respond or refuses to cancel your account, document your cancellation request and the date you submitted it, then contact the Commerce Commission at comcom.govt.nz or telephone 0800 943 600. You can also lodge a complaint with the Disputes Tribunal at disputes.govt.nz if your claim is under NZ$15,000. Tocancel recommends keeping all emails, screenshots and billing statements as evidence. By following this guide and understanding your rights, you take control of your cancellation and protect your interests. Tocancel is here to support every step.