Cancel Resdiary: The Right Way to Avoid Fees

How to cancel Resdiary in new zealand and avoid surprise charges

What Resdiary is and why restaurants use it

Resdiary is a reservation and table management platform built for hospitality venues across New Zealand. If you manage a restaurant, bar, or function space, you likely use Resdiary to handle online bookings, manage tables, track no-shows, and send customer reminders directly from your back-of-house system.

The platform sits at the centre of how many venues operate daily. Your staff confirm reservations, send SMS reminders to customers, and manage seating capacity through the same interface. You may have signed up through a Restaurant Association membership offer, which often bundles setup discounts with the service.

Cancelling a business tool like Resdiary involves more than clicking a button. You need clarity on your contract terms, payment gateway fees, data you will lose, and whether you face early exit charges. At Tocancel, we understand these concerns and walk you through every step so you avoid the traps most venue managers miss.

How Resdiary works for venue managers

As a venue manager or owner, you use Resdiary to accept bookings through your website, manage your calendar, and communicate with customers automatically. The platform integrates payment processing via Stripe or similar gateways and provides reporting on no-shows, cancellations, and revenue.

You configure custom cancellation reasons, set customer notification rules, and retain all booking history for compliance and tax purposes. For multi-location venues, Resdiary offers centralised control across properties from a single dashboard.

Where you will find Resdiary integrated

Resdiary booking widgets appear on your venue website and social media pages. Your customers click these widgets to reserve tables, and those reservations flow directly into your Resdiary backend. You also access the platform via web app or mobile app to manage day-to-day operations and run reports.

Resdiary pricing in new zealand and what you are actually paying

Before you cancel, you must understand exactly what you pay each month and what hidden fees apply to your account.

Standard subscription plans and monthly costs

Resdiary offers tiered pricing depending on whether you signed up as a Restaurant Association member or through general sign-up. The table below shows typical New Zealand pricing based on the latest published rates:

Hidden fees and payment gateway charges

Your monthly Resdiary bill does not include payment processing costs. When customers pay deposits or full amounts through your Resdiary integration, you pay gateway fees on top of your subscription.

A typical gateway fee structure works like this: Stripe charges 2.9 percent plus NZ$0.30 per transaction, and Resdiary adds a further 0.5 percent. On a NZ$100 booking, that totals approximately NZ$3.80 in processing fees, separate from your monthly subscription cost.

Before you cancel with Tocancel's guidance, calculate how many bookings you process monthly and multiply the average transaction value by your gateway fee percentage. This calculation reveals whether you might save more by switching to a cheaper booking platform than your current Resdiary subscription costs you.

Why you should consider cancelling Resdiary

Several reasons might prompt you to cancel Resdiary and explore alternatives.

Cost is eating into your margins

If you run a high-volume venue with many online bookings, your combined subscription and gateway fees can exceed NZ$400 to NZ$600 monthly. At this cost level, cheaper alternatives like ThirdTable, Sevenrooms, or even a custom solution may deliver better value.

Calculate your total cost: monthly subscription plus (total monthly booking value x your gateway fee percentage). If this total exceeds 5 percent of your monthly food and beverage revenue, cancellation deserves serious consideration.

You prefer a different user interface or feature set

Not every platform suits every venue. If Resdiary's interface frustrates your staff, or if you need features like advanced loyalty programs, wine inventory integration, or custom reporting that Resdiary does not offer, switching makes sense.

Tocancel recommends you trial a competing platform for 14 days before you cancel Resdiary. This ensures your new system works as expected before you lose access to your old one.

You want to consolidate your tech stack

If you already use a point-of-sale system like Square, Toast, or Lightspeed that includes native booking features, you may eliminate Resdiary entirely and reduce the number of tools your team learns and manages.

Your consumer rights and what protects you

New Zealand consumer law gives you strong protections when you cancel a software service like Resdiary.

The consumer guarantees act and your legal position

Under the Consumer Guarantees Act 1993, you have the right to cancel a contract for service if Resdiary fails to deliver the service described, or if the service is not fit for purpose. This means if the platform is down for extended periods, or if it does not perform the functions you were promised, you have grounds to cancel and claim a refund.

Additionally, the Fair Trading Act 1986 protects you against misleading or deceptive conduct. If Resdiary promised zero-downtime but experiences regular outages, or if hidden fees were not disclosed upfront, you have legal leverage to force cancellation and obtain compensation.

Your legal position is strong: you own the right to cancel any service that fails to meet the standard Resdiary advertises or that becomes unaffordable for your business.

The commerce commission and escalation

If Resdiary refuses to honour your cancellation request or withholds a refund you are entitled to, you can lodge a complaint with the Commerce Commission, New Zealand's consumer protection authority. The Commission investigates breaches of consumer law and can force companies to refund customers and pay penalties.

Before escalating to the Commerce Commission, submit your cancellation request in writing (email or registered post) to Resdiary and keep a copy. Document all correspondence. If Resdiary does not respond within 20 business days, escalate to the Commission with your evidence.

How to cancel Resdiary step by step

Follow these steps to cancel your Resdiary account and protect your data.

Step 1: back up your data before you proceed

Before you submit a cancellation request, export all booking history, customer contact details, and revenue reports from Resdiary. This ensures you retain your own records for tax, compliance, and future reference.

• Log in to your Resdiary account
• Navigate to Reports or Data Export (exact menu name varies by plan)
• Select the date range that covers your entire booking history
• Download your data as CSV or PDF
• Save to your computer and to a cloud backup service
• Check that all customer names, email addresses, and booking dates are included

Step 2: notify your customers of the switch

Before you disable your Resdiary booking widget, inform your customers that you are moving to a new booking system. Send an email or post on social media at least 7 days before your cancellation takes effect.

• Draft a simple message: "From [date], online bookings will move to [new platform]. Existing reservations remain confirmed. Thank you for your patronage."
• Include a link to your new booking page
• Post the message on your website, Facebook, and Instagram
• Email your top 20 regular customers directly

Step 3: submit your cancellation request in writing

Do not cancel via the web app. Instead, send a formal cancellation email or letter to Resdiary so you have proof of your request. Address your request to the Resdiary New Zealand office.

• Use email or registered post (registered post is stronger proof)
• Include your full business name, account number, and contact phone number
• State: "I request cancellation of my Resdiary account effective [date 30 days from today]"
• Do not state a reason; you have the right to cancel without explanation
• Ask for written confirmation of cancellation within 5 business days
• Keep a copy of your email or post receipt
• Request confirmation that all your data will be deleted or returned

Step 4: confirm cancellation and final billing

Once Resdiary acknowledges your cancellation, ask for an itemised final invoice showing the exact date your account closes and any pro-rata refund or credit.

• Check that the cancellation date matches your request (not later)
• Verify that you are not charged for any period after the cancellation date
• If you paid upfront fees or credits, ask how they will be returned
• Keep the final invoice for your tax records

Step 5: disable your Resdiary booking widget

Once your cancellation is confirmed and your data is backed up, remove the Resdiary widget from your website and social media pages to prevent new bookings from flowing into a dead system.

• Log in to your website content management system
• Locate the Resdiary booking embed code or plugin
• Delete the code or deactivate the plugin
• Replace it with your new booking system or a notice that bookings are closed
• Test that your website loads correctly and no broken links appear

Refund timelines and what to expect

Resdiary must process refunds within statutory timeframes set by your bank and payment method.

When you are entitled to a refund

If you cancel during a billing month, Resdiary must refund the pro-rata amount for the unused portion of that month. For example, if you pay NZ$189 monthly and cancel on day 10 of a 30-day month, you are entitled to a refund of approximately NZ$126 (20 unused days divided by 30 days x NZ$189).

If you paid a setup fee upfront and cancel within the first 12 months, you may recover part or all of that fee under the Consumer Guarantees Act, depending on the circumstances and what value you received.

Processing times

Resdiary typically processes refunds within 5 to 10 business days of your cancellation. If you paid by credit card, your bank may take a further 3 to 5 business days to credit the amount. Therefore, expect your refund to appear between 8 and 15 business days after cancellation.

If you do not see the refund within 15 business days, contact Resdiary in writing and ask for a refund status update. Keep a copy of your request. If Resdiary does not refund within 20 business days without a reasonable explanation, escalate to your bank or to Tocancel for advice on escalating to the Commerce Commission.

Common mistakes to avoid when cancelling

Cancelling a business service can feel stressful, especially if you worry about losing data or facing charges you do not expect. Here are the pitfalls most venue managers encounter.

Mistake 1: cancelling via the web app without written confirmation

If you click a "Cancel subscription" button in your Resdiary dashboard, you have no proof of the date you requested cancellation. Resdiary can later claim you cancelled on a different date, or that you did not cancel at all, and charge you for extra months.

Always cancel in writing (email or registered post) so you have dated proof. Keep the email receipt or post tracking number in a folder labelled "Resdiary Cancellation".

Mistake 2: not backing up your data first

Once your account closes, Resdiary may delete all your booking history, customer contact details, and revenue reports. You lose the ability to re-contact customers or run historical reports for your accountant.

Download all your data at least one week before your cancellation takes effect. Save it in two places: your computer and a cloud service like Google Drive or Dropbox.

Mistake 3: leaving your booking widget live after cancellation

If you forget to remove the Resdiary widget from your website, customers continue to see your booking page and may submit reservations that never reach you. This creates confusion, lost bookings, and angry customers.

Tocancel recommends you disable the widget the day your cancellation takes effect. Test your website immediately to confirm no booking link appears.

Mistake 4: accepting verbal cancellation promises

If a Resdiary support agent tells you over the phone that your cancellation is processed, ask them to send written confirmation by email. Verbal promises are difficult to prove if a dispute arises later.

Always follow up a phone call with an email to Resdiary saying: "Thank you for confirming my cancellation request on [date]. Please send written confirmation by return email." Keep that email thread.

Mistake 5: not checking your final invoice

Billing errors happen. Some companies charge you for a full month even if you cancelled mid-month, or they charge you for a month after your cancellation date.

When Resdiary sends your final invoice, cross-check the amounts and dates against your cancellation request. If errors appear, respond in writing within 5 business days and demand a corrected invoice and refund.

After cancellation: what happens to your data and bookings

Once your account closes, you enter a transition period where you manage your venue without Resdiary.

Data retention and deletion

Resdiary must delete or return your personal and business data within 30 days of cancellation, under the Privacy Act 2020. This includes customer email addresses, phone numbers, and booking details.

Before deletion, you should have already backed up this data yourself. If Resdiary refuses to confirm deletion or fails to delete within 30 days, file a complaint with the Privacy Commissioner. Tocancel can advise you on how to lodge that complaint if needed.

Existing reservations and customer communication

Existing bookings in your Resdiary account remain valid. Customers do not lose their reservations. However, you can no longer send SMS reminders or access customer details through Resdiary once your account closes.

Therefore, before your cancellation date, you must export a list of all upcoming reservations and customer contact details. Manually email or call customers to confirm their bookings are still active and provide your new contact method for confirmations or cancellations.

Transitioning to your new booking system

Once Resdiary closes, your new booking platform should be live and accepting reservations. Test your new system with dummy bookings before your Resdiary cancellation date. Ask a friend to book a table through your new system and confirm you receive the reservation.

If your new system fails during your transition, you can accept bookings via phone or email until it is stable. Tocancel recommends you choose your new platform at least one month before you cancel Resdiary so you have time to test and train your staff.

Checklist: everything you need before you cancel

Use this checklist to ensure you are ready to cancel Resdiary without losing critical data or facing unexpected charges.

Comparing Resdiary to alternative booking platforms

If you are considering cancellation, you need to know what alternatives exist and how they compare.

Popular booking platforms in new zealand

If you use Square or Toast POS, you may cancel Resdiary and use the native booking features instead. This simplifies your tech stack and may save you NZ$150 to NZ$300 monthly.

How to contact Resdiary for cancellation

Submit your cancellation request to the Resdiary New Zealand office using the contact details below.

Resdiary new zealand limited contact addresses

Resdiary operates two registered offices in New Zealand. Direct your cancellation correspondence to the Wellington address, which is the most recent registered office per the New Zealand Companies Office.

Primary address:

Resdiary New Zealand Limited
Wellington, New Zealand

Alternative address:

Resdiary New Zealand Limited
Auckland, New Zealand

Send your cancellation request by registered post or email to both addresses to ensure delivery. Include your account number, business name, and a clear statement: "I request cancellation of my Resdiary account effective [date]."

If you receive no response within 20 business days, lodge a complaint with the Commerce Commission at www.comcom.govt.nz or call 0800 943 600.

Key takeaways: your path to cancelling Resdiary

Cancelling Resdiary is straightforward if you follow these principles: protect your data, request cancellation in writing, keep proof of every step, and escalate to the Commerce Commission if Resdiary refuses to honour your request.

New Zealand consumer law is on your side. Under the Consumer Guarantees Act and the Fair Trading Act, you have the right to cancel any service that fails to perform as promised or becomes unaffordable. Resdiary cannot force you to remain a customer or charge you after your cancellation date.

Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover refunds by providing clear, step-by-step guidance and reminding them of their legal rights. Whether you are moving to a cheaper platform, consolidating your tech stack, or simply want to reduce costs, Tocancel is here to support your cancellation journey.

Start today: export your data, choose your new booking platform, and send your cancellation request in writing. You will be free of Resdiary charges within 30 days, and your refund will follow within 15 business days. Take control now at Tocancel.