Cancel Resume Maker Ai: Step-by-Step Guide

How to cancel Resume Maker Ai and take control of your CV builder subscription

What Resume Maker Ai is and why you might want to cancel

Resume Maker Ai is an online resume and CV builder that combines artificial intelligence suggestions with professionally designed templates to help you create, polish, or completely rebuild your resume. The service runs across web and mobile platforms and charges you on a recurring subscription basis. Because billing can occur through multiple merchant entities, many New Zealand users struggle to spot charges on their bank statements, let alone cancel them cleanly.

You have clear rights under New Zealand's Consumer Guarantees Act 1993, which protects you from unfair contract terms and hidden cancellation processes. At Tocancel, we help thousands of New Zealand consumers navigate exactly these frustrations every month. You deserve straightforward information on how to exit this service confidently and recover any money you're legitimately owed.

Core features and what you're paying for

Resume Maker Ai promotes ATS-friendly templates (designed to pass Applicant Tracking Systems used by recruiters), AI-assisted content generation, and access to multiple professional resume designs. The exact features vary by subscription tier and whether you use the web platform or mobile app. You may also notice that billing can come through different commercial entities, which makes tracking your subscription and cancelling it unnecessarily complicated.

Why cancellation matters to your wallet

Recurring charges continue automatically until you actively cancel your subscription. Many New Zealand users report that support ignores cancellation requests or delays processing them, leaving you charged week after week. Tocancel recommends treating cancellation as urgent: every week you delay costs you real money that you should keep.

Resume Maker Ai pricing and subscription plans in new zealand

Below are the current subscription tiers available to New Zealand customers, all billed in NZD.

Hidden costs and billing traps to watch for

Resume Maker Ai frequently processes billing through multiple merchant names and descriptors. You might see "Talent Acquisitions," "Resume Maker," or variations on your bank statement rather than the company name you recognise. This deliberate obfuscation means many users miss their cancellation deadlines because they simply do not recognise the charge.

Check your bank statement right now if you are unsure whether you are still being charged. Write down the exact merchant name, transaction amount, and billing date. You will need this information when you contact support or dispute a charge with your bank. This single step prevents weeks of confusion later.

How to cancel Resume Maker Ai step by step

Your cancellation route depends on where you originally signed up: directly via resumemaker.ai, through the Apple App Store, or via Google Play Store. Follow the correct path for your platform to avoid dead ends and ensure your cancellation processes.

Method one: cancel directly via the Resume Maker Ai website

1. Log into your account at resumemaker.ai using your email address and password.
   • If you have forgotten your password, click "Forgot password?" and follow the reset link sent to your email.
2. Navigate to your account settings or billing section once you are logged in.
   • Look for tabs or menu options labelled "Subscriptions," "Billing," "Account," or "Preferences."
   • The exact location varies; check your account menu, profile dropdown, or settings gear icon.
3. Find your active subscription and select the option to cancel, unsubscribe, or manage your subscription.
   • You may see a prompt asking you to confirm or warning about a potential cancellation fee. Read this carefully and take a screenshot.
4. Complete the cancellation process and confirm that your subscription status changes to "Cancelled" or "Inactive."
   • Do not rely on a popup message alone; log out and log back in to verify the cancellation appears in your account.
5. Save your cancellation confirmation email and any reference number provided.
   • This is your proof of cancellation if charges continue or disputes arise.

Method two: cancel via apple app store subscription settings

If you subscribed to Resume Maker Ai through the Apple App Store on your iPhone or iPad, you must cancel through Apple, not through the app itself.

1. Open the App Store app and tap the profile icon in the top right corner of your screen.
2. Tap "Subscriptions" from the menu that appears.
3. Find and tap "Resume Maker Ai" in your active subscriptions list.
4. Tap "Cancel Subscription" and confirm your choice when prompted.
   • Apple will ask you to confirm; your subscription will end at the end of your current billing period.
5. Check that the subscription status changes to "Expired" or "Cancelled" in your subscriptions list.

Method three: cancel via google play store subscription settings

If you subscribed to Resume Maker Ai through Google Play on an Android device, cancel through Google Play, not the app.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner, then select "Manage your Google Account."
3. Tap the "Payments and subscriptions" tab.
4. Select "Subscriptions" and find "Resume Maker Ai" in your list.
5. Tap "Cancel subscription" and confirm when prompted.
   • Google Play will process your cancellation to take effect at the end of your current billing cycle.
6. Return to your subscriptions list to verify that Resume Maker Ai no longer appears as active.

Method four: cancel by email if the website is unresponsive

If you cannot access your account, the website is broken, or the cancellation button does not work, send a formal cancellation email to [email protected]. This creates a paper trail and proves you made a genuine attempt to cancel.

1. Compose an email from the address associated with your Resume Maker Ai account.
2. Use a clear subject line: "Subscription Cancellation Request - [Your Email Address]"
3. Include the following information in the body:
   • Your full name and the email address linked to your Resume Maker Ai account
   • Your subscription plan name and the billing date (from your bank statement)
   • The exact merchant name that appears on your bank statement
   • A clear statement: "I request immediate cancellation of my subscription, effective immediately."
   • Your current phone number
4. Request a read receipt or confirmation of cancellation in writing.
5. Save a copy of this email and any response you receive.

What happens after you cancel your subscription

Cancellation does not mean instant access loss; most services honour your payment through the end of your current billing cycle. After that date, you lose access to premium features, but basic account information usually remains visible.

Monitor your bank account for 30 days after your stated cancellation date. If a charge appears after you have cancelled, contact your bank immediately and dispute it as an unauthorised recurring charge. Your bank can reverse the transaction and protect you from further charges.

Keep your cancellation confirmation and emails in a folder for at least 12 months. You may need them if Resume Maker Ai attempts to re-bill you or if a dispute arises.

Refunds and chargebacks: your legal rights

New Zealand's Consumer Guarantees Act 1993 gives you strong protections when a business fails to honour your cancellation request or continues billing after you have cancelled.

When you can claim a refund

You have the right to a refund if Resume Maker Ai charges you after you have cancelled, or if the company fails to process your cancellation within a reasonable timeframe (typically 14 days). You can also claim a refund if the service does not match the description the company provided at the time you subscribed.

Your legal position is clear: the onus is on Resume Maker Ai to stop charging you once you have made a cancellation request. The burden of proof that you cancelled lies with the company, not with you.

How to request a refund

1. Contact Resume Maker Ai via [email protected] with your cancellation confirmation and proof of the unwanted charge.
2. Request a refund for charges incurred after your cancellation date.
3. Set a deadline: "Please process a refund within 7 working days. If I do not receive confirmation by [date], I will escalate this to my bank and the Commerce Commission."
4. If Resume Maker Ai refuses or does not respond within 7 working days, contact your bank and dispute the charge as unauthorised.
5. If the refund is still denied, file a complaint with the Commerce Commission (the New Zealand regulator for consumer protection).

Escalation: the commerce commission and your dispute rights

The Commerce Commission enforces the Consumer Guarantees Act 1993 and can investigate businesses that ignore cancellation requests or refuse refunds. If Resume Maker Ai does not respond to your refund request within 14 days, you can lodge a formal complaint with the Commission at www.comcom.govt.nz. This step often prompts companies to settle quickly.

Common mistakes to avoid when cancelling

Cancellation is frustrating because companies design obstacles intentionally. You are not alone in struggling with this, and these mistakes are easy to make.

Mistake one: cancelling only via email without following up

Email is useful as proof, but companies often ignore cancellation emails or claim they never received them. Always cancel via your account dashboard first if it is available. Email is your backup plan, not your primary method.

Mistake two: assuming the app cancels your app store subscription

Many users delete the Resume Maker Ai app believing this stops their subscription. It does not. You must cancel through the App Store (Apple) or Google Play (Android) directly. Deleting the app leaves your subscription active and billing continues.

Mistake three: ignoring charges after cancellation

If Resume Maker Ai continues to charge you after you have cancelled, act within 30 days. Contact your bank immediately and dispute the charge as unauthorised. The longer you wait, the weaker your dispute becomes and the harder it is to recover your money.

Mistake four: not keeping proof of cancellation

Screenshots, confirmation emails, and reference numbers are your only evidence that you cancelled. Without them, you cannot dispute charges or file complaints. Save everything before you close your account.

Should you keep or cancel your Resume Maker Ai subscription?

Here is a quick decision guide to help you decide whether cancellation is right for you.

If three or more reasons in the "cancel" column describe your situation, you should cancel now. At Tocancel, we believe you should only pay for services you actively use and genuinely value.

Your consumer rights under new zealand law

The Consumer Guarantees Act 1993 and the Fair Trading Act 1986 protect you as a consumer in New Zealand.

Key consumer protections that apply to Resume Maker Ai

Resume Maker Ai must make cancellation clear and easy when you sign up. If the cancellation process is deliberately hidden or buried in settings, the company is likely breaching the Fair Trading Act's prohibition on misleading conduct. You have the right to expect that cancellation takes no longer than 48 hours once you make a request.

You also have the right to a refund if the company charges you after you have cancelled, or if the service does not work as described. The company cannot rely on "terms and conditions" to override these rights; consumer protection laws override unfair contract terms.

How to lodge a complaint with the commerce commission

If Resume Maker Ai ignores your cancellation request or refuses a refund you are entitled to, you can escalate the matter to the Commerce Commission. Visit www.comcom.govt.nz, select "Report a problem," and provide details of your cancellation attempts, the charges incurred, and any communication from the company. The Commission can investigate and take enforcement action against businesses that breach consumer law.

Frequently encountered issues and how to resolve them

"My cancellation confirmation did not go through"

If the website hangs or shows an error message during cancellation, do not assume the cancellation failed. Log out completely, wait 5 minutes, then log back in and check your subscription status. If it still shows as active, try again via a different browser or device. If the website continues to fail, use the email method ([email protected]) as backup.

"Resume Maker Ai charged me after i cancelled"

Contact your bank within 30 days and dispute the charge as unauthorised. Simultaneously, email [email protected] with your cancellation confirmation and the unwanted charge, requesting an immediate refund. If the company does not respond within 7 working days, escalate to the Commerce Commission.

"I cannot find my subscription in my app store account"

Your subscription may be linked to a different Apple ID or Google account than you think. Check all email addresses you use with your device. If you still cannot find it, contact your bank with the merchant name from your statement (likely "Talent Acquisitions") and ask them to identify the billing entity. This helps you locate and cancel the subscription.

Contact details for Resume Maker Ai cancellation

Here is how to reach Resume Maker Ai and the relevant New Zealand consumer protection authorities.

Write to or contact Resume Maker Ai's registered office in the following jurisdiction if email support does not respond: Resumaker S.L., with cancellation requests accepted via email ([email protected]) or through your account dashboard on their website.

Take action now and reclaim your money

Cancelling Resume Maker Ai is straightforward once you follow the correct process for your platform. You have clear legal rights under New Zealand law, and companies must honour cancellation requests within a reasonable timeframe. Do not wait for charges to pile up; take action today by logging in and cancelling, or by sending a formal email to [email protected] if the website is unresponsive.

If the company refuses to cancel or continue charging you after cancellation, you have a clear escalation path: dispute the charge with your bank, request a refund, and if necessary, file a complaint with the Commerce Commission. Your legal position is strong, and Tocancel has helped thousands of New Zealand consumers cancel subscriptions and recover refunds by following these exact steps. You can do this, and you deserve to keep your money.