Cancel RevenueCat: Step-by-Step Guide

How to cancel RevenueCat and reclaim control of your developer billing

What RevenueCat is and why developers cancel

RevenueCat is a subscription management platform that helps app developers handle in-app purchases, receipt validation, and subscription logic across the Apple App Store, Google Play, and other marketplaces. As a New Zealand app developer, you use RevenueCat to centralise purchase data into a single reporting dashboard rather than managing each platform separately.

You might be considering cancellation for sound business reasons: you've moved to a competing platform, you're consolidating your technology stack, your app no longer generates revenue sufficient to justify the fees, or you want to explore alternatives that better suit your needs. Whatever your situation, Tocancel is here to guide you through the cancellation process with clarity and confidence so you understand your rights and options.

Understanding what you're cancelling

Before you cancel, clarify exactly what you want to stop. RevenueCat operates at multiple levels: your entire developer account, individual projects within that account, or your billing plan. Each action has different consequences for your app's subscription logic and user data access. Cancelling your RevenueCat billing plan, for example, does not automatically cancel your users' existing subscriptions on the App Store or Google Play. Understanding this distinction will prevent costly mistakes down the road.

Why new zealand developers are cancelling RevenueCat

Many New Zealand developers cancel RevenueCat because they've outgrown the platform, found cheaper alternatives, or need features the service doesn't provide. Others cancel after migrating their entire app portfolio to a different provider or because they've decided to handle subscription management in-house. The decision to cancel is often practical and financial rather than due to service failure. Whatever your reason, Tocancel supports your right to switch providers without penalty or confusion.

Your consumer rights in new zealand and how they protect you

New Zealand law protects your rights as a consumer, even when you're dealing with international software platforms like RevenueCat. The Consumer Guarantees Act (1993) and the Fair Trading Act (1986) provide you with specific safeguards that apply to digital services billed in your territory.

Key protections under new zealand consumer law

Under the Consumer Guarantees Act, RevenueCat must ensure their service is fit for purpose, of acceptable quality, and accurately described when you purchase it. If you've been charged incorrectly, or if the service fails to deliver the functionality promised, you have the right to a refund, repair, or replacement. The Fair Trading Act also protects you from misleading billing practices, hidden charges, or deceptive marketing. Your legal position is clear: RevenueCat cannot enforce unfair terms that contradict these protections.

If RevenueCat refuses to honour these rights, you can escalate your complaint to the Commerce Commission, which investigates consumer disputes and enforces fair trading standards. Document all billing disputes in writing and keep copies of your invoices and service agreements, as this strengthens your position if you need to lodge a formal complaint. Tocancel recommends taking screenshots of your billing page and any email correspondence before you cancel.

Your refund rights explained

If RevenueCat has overcharged you or failed to deliver the service as described, you're entitled to pursue a refund under New Zealand consumer law. This right exists independently of RevenueCat's stated refund policy or terms of service. If the company refuses to acknowledge your claim, the Commerce Commission can investigate on your behalf and compel a refund if your claim is valid. You do not need RevenueCat's permission to request a refund; you have this right by law.

How to cancel RevenueCat step by step

You have several pathways to cancel your RevenueCat relationship, depending on what level of cancellation you need and what outcome you want.

Cancellation methods and what each involves

Your primary options are: downgrading your paid plan to a free tier, cancelling your paid subscription via your account dashboard, deleting individual projects, or requesting full account deletion through support. Downgrading preserves your account and historical data but removes recurring billing charges. Cancelling your subscription stops charges but may leave your account active for a period. Deleting a project removes that specific app's data from RevenueCat. Full account deletion is irreversible and requires contacting support directly. Most developers choose to downgrade first rather than delete, since this gives you a safety net if you change your mind.

Steps to downgrade or cancel your RevenueCat subscription

1. Log in to your RevenueCat account using your email and password
   • Navigate to your dashboard and verify you're viewing the correct project or account
   • If you manage multiple projects, identify which one you want to modify or cancel
2. Go to your account settings or billing section
   • Look for a "Settings", "Billing", or "Subscription" menu item in your navigation
   • Select the project you want to downgrade or cancel from the dropdown menu
3. Locate your current plan and select the downgrade or cancel option
   • RevenueCat displays your plan tier and billing frequency (monthly or annual)
   • Click the button labelled "Downgrade", "Change plan", or "Cancel subscription"
4. Choose your action: downgrade to free tier or cancel entirely
   • If downgrading, select the free plan from the available options
   • If cancelling, confirm you want to stop recurring billing charges
5. Review the cancellation summary and confirm your choice
   • RevenueCat shows you the effective date of your cancellation or downgrade
   • Read any warnings about data loss or feature removal
   • Click "Confirm" or "Complete cancellation"
6. Check your email for a confirmation message from RevenueCat
   • RevenueCat should send you a confirmation email within 24 hours
   • Save this email as proof of cancellation for your records

If RevenueCat doesn't respond to your cancellation request

If you submit a cancellation request through the dashboard and RevenueCat does not acknowledge it or continues charging you, contact their support team directly. Email RevenueCat support with your account details, the date you requested cancellation, and a screenshot of your cancellation attempt. If RevenueCat does not respond within 7 business days or refuses to cancel, Tocancel advises you to contact your bank or payment provider and request a chargeback or dispute. This protects you from unauthorised charges and forces RevenueCat to respond to your payment provider. You have this right under New Zealand consumer law.

Understanding RevenueCat pricing and billing

RevenueCat's pricing structure varies depending on your plan tier and whether you pay monthly or annually. Understanding what you're paying for helps you decide whether cancellation is the right move.

RevenueCat plan pricing table (NZD estimates)

RevenueCat typically charges in USD, and the NZD amounts above are estimates based on current exchange rates. Your actual billing may vary depending on payment method and currency conversion fees applied by your bank. If you've been billed in a currency different from what you expected, contact RevenueCat support and ask for clarification. Under New Zealand consumer law, you have the right to clear, transparent pricing before you purchase.

What happens after you cancel RevenueCat

Cancellation does not happen instantly, and understanding the timeline helps you plan your transition to a new provider.

Immediate effects of cancellation

When you cancel your RevenueCat subscription, your paid plan features stop immediately, but your account may remain active on a free tier for a limited period. Your historical data and project records typically stay in your account for up to 30 days, allowing you to export or archive information before it's deleted. Your users' existing subscriptions on the App Store and Google Play are not affected; they continue to renew independently because RevenueCat only reports on those subscriptions-it doesn't manage them directly.

Billing after cancellation

RevenueCat should stop charging your payment method on your next billing date after you cancel. If you cancel mid-cycle, you may not receive a refund for unused time, depending on RevenueCat's refund policy and whether your cancellation qualifies for a pro-rata adjustment. Check your bank statement or credit card 5 to 7 business days after your cancellation date to confirm no new charges appear. If RevenueCat continues to bill you after cancellation, contact your bank immediately and dispute the charge as unauthorised. Tocancel recommends monitoring your account for at least two billing cycles after cancellation to ensure charges have truly stopped.

Exporting your data before it's deleted

Before your account is deleted or your free trial period expires, export any data you need from RevenueCat. Log in to your account, navigate to your project settings, and look for an export or backup option. RevenueCat may allow you to download historical reports, revenue summaries, or user analytics. If no export option is available in the dashboard, email RevenueCat support and request a data export. You have the right under consumer law to access data you've provided; RevenueCat cannot withhold or delete it without giving you a reasonable opportunity to retrieve it.

Common mistakes to avoid when cancelling RevenueCat

Cancelling a subscription platform can feel daunting, and small mistakes can leave you with unexpected charges or lost data. Here's how to avoid the most common pitfalls.

Mistake one: confusing app store subscriptions with RevenueCat

Many developers believe that cancelling RevenueCat will automatically cancel their users' subscriptions on the App Store or Google Play. This is not true. RevenueCat is a reporting and management layer; it does not hold your users' subscription data. Your users' subscriptions are stored directly with Apple and Google. If you want to stop offering subscriptions, you must manage that separately in the App Store Connect and Google Play Console. Cancelling RevenueCat does not affect your users' active subscriptions.

Mistake two: deleting your account before exporting data

Deleting your RevenueCat account is irreversible. Once deleted, you cannot recover historical reports, revenue data, or user analytics. Always export or screenshot important data before you request full account deletion. Tocancel strongly advises downgrading to the free tier first and exporting data over the course of a week to ensure you don't lose critical business information.

Mistake three: not checking for recurring charges after cancellation

Some developers cancel their subscription but forget to monitor their bank account. RevenueCat may take 5 to 7 business days to process your cancellation, and if there's a billing date in between, you might be charged again. Check your bank statement or credit card 10 days after you cancel to confirm no new charges have appeared. If you see unexpected charges, contact RevenueCat support immediately with your cancellation confirmation email and dispute the charge with your bank if RevenueCat does not refund it within 5 business days.

Mistake four: cancelling without a transition plan

If your live app still depends on RevenueCat for subscription reporting or analytics, cancelling abruptly will blind you to revenue data. Downgrade to the free tier first, which gives you access to basic features while you migrate to a new provider or build an in-house solution. This approach gives you time to integrate a new platform without losing visibility of your subscription metrics during the changeover.

How to request a refund from RevenueCat

If you believe RevenueCat has overcharged you or failed to deliver the service you paid for, you have the right to request a refund under New Zealand consumer law.

Steps to request a refund

1. Review your billing history and identify the charge you want to dispute
   • Log in to RevenueCat and go to your billing section
   • Download or screenshot your invoice and note the date, amount, and plan tier
2. Determine why you believe the charge is incorrect
   • Were you overcharged for your plan tier?
   • Did RevenueCat charge you after you cancelled?
   • Did the service fail to work as described?
   • Note your reason clearly in writing
3. Email RevenueCat support with your refund request
   • Include your account email, account ID, and the specific charge date
   • Explain clearly why you believe the charge is incorrect or unauthorised
   • Attach a screenshot of your invoice or billing history
   • Request a response within 7 business days
4. If RevenueCat refuses or does not respond, escalate to the Commerce Commission
   • File a complaint at www.commerce.govt.nz or call 0800 943 600
   • Provide your correspondence with RevenueCat and copies of all invoices
   • The Commerce Commission can investigate and compel a refund if your claim is valid
5. If refund attempts fail, dispute the charge with your bank
   • Contact your bank or credit card provider and explain the unauthorised or disputed charge
   • Provide your refund request email and RevenueCat's response (or lack thereof)
   • Your bank can reverse the charge and investigate on your behalf

Tocancel advises keeping all email correspondence and screenshots as evidence. Your bank and the Commerce Commission rely on documentation to support your claim, so the more detail you provide, the faster your refund will be processed.

Checklist: before and after cancelling RevenueCat

Use this checklist to ensure you've covered all the important steps before and after you cancel.

Pre-cancellation checklist

• Log in to your RevenueCat account and verify which projects you want to cancel
• Export or screenshot your historical revenue reports and user analytics
• Note your current plan tier and billing date
• Review RevenueCat's refund policy in your account settings or terms of service
• Identify your app store subscriptions separately (Apple App Store and Google Play Console)
• Plan your transition to a new provider or in-house solution before you cancel
• If you're entitled to a refund, gather your billing documents and prepare your refund request

Post-cancellation checklist

• Check your email for a cancellation confirmation from RevenueCat within 24 hours
• Save the confirmation email as proof of cancellation
• Monitor your bank account 5 to 7 business days after cancellation for unexpected charges
• Wait 10 business days and verify no new charges appear on your next billing date
• If charges continue, contact RevenueCat support with your cancellation confirmation
• If RevenueCat does not refund unauthorised charges, dispute them with your bank
• Confirm your app store subscriptions are still active and renewing independently
• Test your new subscription management solution (if you've switched to a new platform)

Customer reviews and common experiences when cancelling

New Zealand developers who've cancelled RevenueCat report varied experiences depending on their circumstances and how quickly they act.

What developers say about cancelling

Developers who cancel smoothly typically downgrade to the free tier first, export their data, and confirm their app store subscriptions remain active independently. Most report that RevenueCat stops charging within one billing cycle and that the cancellation process takes less than 10 minutes. Some developers mention that RevenueCat's support team is helpful when they have questions about data deletion or billing disputes.

Developers who experience problems often cite continued billing after cancellation, difficulty reaching support, or surprise at discovering RevenueCat doesn't manage their actual app store subscriptions. A small number report having to contact their bank to dispute charges because RevenueCat support was slow to respond or refused to refund. The most common complaint is that cancellation and refund policies aren't clearly explained before purchase, leaving developers with unexpected charges.

Should you cancel RevenueCat or find an alternative

Cancellation is the right choice if RevenueCat no longer fits your needs, but alternatives exist if you want to compare before you decide.

When to cancel versus when to stay

Popular alternatives to RevenueCat

If you're considering alternatives, platforms like Amplitude, Mixpanel, Firebase Analytics, and in-house solutions all offer subscription management and revenue reporting. Each has different pricing, features, and support levels. Before you cancel RevenueCat, evaluate whether your chosen alternative supports your app stores and integrates with your development workflow. Tocancel recommends running both platforms in parallel for one billing cycle so you can compare data accuracy and ensure nothing breaks during the transition.

How to contact RevenueCat for support with cancellation

If you cannot cancel through your dashboard or need help with billing disputes, contact RevenueCat directly using the methods below.

Contact information

Email support: RevenueCat typically responds to support emails within 24 to 48 business hours. Email their support team from the email address associated with your account.

In-app support: Log in to your RevenueCat account and look for a "Help", "Support", or chat icon in the bottom right corner of your dashboard. You can submit a support ticket directly from your account.

Physical address (mailing address for formal disputes): RevenueCat is headquartered in the United States, and no dedicated New Zealand office address is publicly listed. If you need to send formal notice of a dispute or complaint, you can address correspondence to RevenueCat Inc. (contact details via their website). For New Zealand consumer complaints, Tocancel advises contacting the Commerce Commission first, as they can liaise with RevenueCat on your behalf.

Your rights if RevenueCat doesn't respond: If RevenueCat does not respond to your support request within 7 business days, you can file a complaint with the Commerce Commission at www.commerce.govt.nz or call 0800 943 600. The Commission can compel RevenueCat to respond and investigate billing disputes, service failures, or refund claims on your behalf.

Final steps to cancel with confidence

Cancelling RevenueCat is straightforward when you follow the steps outlined above and understand your rights under New Zealand consumer law. You own the decision to switch platforms or stop using a service, and no company can prevent you from exercising that right. Your payments are protected by the Consumer Guarantees Act and the Fair Trading Act, which means you can request refunds for overcharges, failed services, or misleading billing without needing RevenueCat's permission.

Start by downgrading to the free tier rather than deleting your account immediately. Export your historical data and revenue reports before your account is deactivated. Monitor your bank account for unauthorised charges, and dispute any that appear after your cancellation date. If RevenueCat refuses to honour a refund claim or continues to charge you, escalate to the Commerce Commission or ask your bank to dispute the charge. Tocancel has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and understand their consumer rights. You are not locked into RevenueCat, and you have every right to cancel when it no longer serves your needs.