Cancel Roam Research: Step-by-Step Guide

How to cancel Roam Research and export your knowledge graph in new zealand

What is Roam Research and why you might want to cancel

Roam Research is a graph-based note-taking platform that links your ideas across interconnected notes, daily journals, and research pages. Many New Zealand users rely on it for academic research, project management, and building long-term knowledge systems using bidirectional links and block-level references.

However, subscription costs mount quickly, features may not fit your workflow, or you might prefer alternative tools like Obsidian or Logseq. Whatever your reason, Tocancel is here to guide you through cancelling Roam Research cleanly without losing your data or facing unexpected charges. At Tocancel, we understand that digital subscriptions can trap you if you don't know the right steps.

Who typically uses Roam Research

Roam appeals to researchers, writers, project planners, and students who value deep interconnection between notes. Its strength lies in query blocks, block-level references, and the ability to build knowledge graphs that reflect how your thinking evolves. If you no longer use these features or have switched to simpler tools, cancelling is the logical next step.

Common reasons to cancel Roam Research

You might cancel if subscription fees strain your budget, if you've found a cheaper alternative, if the learning curve feels too steep, or if you simply prefer local-first note-taking apps that don't require an internet connection. Tocancel recognises that cancelling early protects both your wallet and your peace of mind.

Your consumer rights in new zealand and digital subscriptions

New Zealand consumer law does provide protection for digital subscriptions, but you need to understand what rights you actually have before you cancel.

The consumer guarantees act and digital services

The Consumer Guarantees Act (CGA) protects you when goods or services fail to meet reasonable expectations. However, it does not automatically grant a cooling-off period for digital subscriptions once you've accessed them. Roam Research's Terms of Service typically do not offer an automatic refund window for unused portions after cancellation.

Your legal position: If Roam fails to deliver the service as promised-for example, if your account becomes inaccessible during your paid period-you may have grounds to dispute the charge through the CGA. Additionally, the Fair Trading Act prevents companies from using unfair contract terms that make it harder to cancel than to sign up.

Your cancellation rights

You have the right to cancel your subscription at any time, but cancellation typically takes effect at the end of your current billing cycle, not immediately. If Roam's cancellation process is deliberately hidden or designed to make cancellation difficult, that breaches fair trading principles. Keep confirmation emails and screenshots of your cancellation request-these become vital evidence if a dispute arises.

If you cannot cancel through the app or your payment provider refuses to process your cancellation, you can escalate a complaint to the Commerce Commission, New Zealand's consumer protection authority.

Roam Research pricing in new zealand dollars

Roam displays prices in US dollars, so you will see NZD equivalents that depend on current exchange rates and your payment provider's conversion fees. Below is a snapshot of Roam's plans in approximate New Zealand currency (rates accurate as of 2026).

Current Roam Research plans and costs

Exchange rates fluctuate daily, so your actual NZD charge may vary. Your bank or payment provider may also apply their own conversion fees on top of the listed price.

Should you cancel Roam Research

Before you take action, decide whether cancellation is the right move for your needs.

Reasons to keep your Roam Research subscription

• You actively use bidirectional linking and block references in your daily workflow
• You rely on query blocks and complex graph relationships for research or writing
• You collaborate with others and need real-time synchronisation across team members
• You have invested significant time building your knowledge graph and fear losing structure
• You use Roam's API integration with other tools and want to maintain that setup

Reasons to cancel Roam Research

• Monthly or annual fees no longer fit your budget
• You've switched to Obsidian, Logseq, or another free or cheaper alternative
• The learning curve is too steep and you prefer simpler note-taking apps
• You need local-first storage rather than cloud-based notes
• You use only basic note-taking features and don't leverage the knowledge graph
• You've paused projects and don't need active note-taking for months

If cost is your only concern, consider pausing rather than cancelling-many SaaS apps offer pause options that keep your data intact without charging you monthly.

How to cancel Roam Research in new zealand

Roam Research offers multiple cancellation methods depending on how you signed up and how you prefer to manage your subscription.

Method 1: cancel through the Roam Research app

1. Log in to your Roam Research account at roamresearch.com
2. Click the settings icon (gear icon) in the top-right corner of the screen
   • If you cannot find it, look for a three-line menu and select "Settings"
3. Navigate to the "Account" or "Billing" tab (the label may vary)
4. Scroll down to find "Subscription" or "Manage subscription"
5. Click "Cancel subscription" or "Downgrade plan"
6. Follow the on-screen prompts and confirm your cancellation request
7. Screenshot or save the confirmation page that appears
8. Check your email for a cancellation confirmation message from Roam

Method 2: cancel through your payment provider

If you cannot cancel through the Roam app, you can cancel directly with your payment provider (Stripe, Apple, Google Play, or your bank).

1. Identify where you signed up
   • Check your email receipt for "Stripe," "Apple," "Google," or your bank's name
2. Log in to your payment provider's account or app
3. Navigate to "Subscriptions," "Billing," or "Recurring payments"
4. Find Roam Research in your active subscription list
5. Select "Cancel subscription" or "Stop recurring payment"
6. Confirm cancellation and save the confirmation page
7. Forward the confirmation email to Roam support at [email protected] to ensure their records are updated

Method 3: cancel via email support

If the app and payment provider methods fail, contact Roam Research support directly.

1. Email [email protected] with the subject line "Request to cancel subscription"
2. Include your full name, email address associated with your Roam account, and the date you want cancellation to take effect
3. Write: "I request immediate cancellation of my Roam Research subscription effective [date]. Please confirm once this has been processed."
4. Wait for a reply (typically within 2-3 business days)
5. Save all email correspondence

Tocancel recommends using Method 1 first because it gives you instant confirmation and reduces the risk of billing mishaps.

What happens after you cancel Roam Research

Cancellation is not the end of your access-understand what changes and what you retain.

Your data and access after cancellation

When you cancel Roam Research, your subscription ends at the conclusion of your current billing cycle, but your account remains accessible until that date. On the final day of your billing period, your account will downgrade to the free plan automatically. You will lose access to Pro and Believer features (such as collaborators and advanced integrations), but your graphs and notes remain in your Roam account indefinitely.

This means you have time to export your data before your subscription formally ends. We strongly recommend exporting your knowledge graph immediately after you cancel.

Export your Roam Research data

1. Log in to your Roam account while your subscription is still active
2. Open the graph you want to export
3. Click the three-line menu icon (hamburger menu) at the top-left
4. Select "Export" or "Backup"
5. Choose your format (JSON is recommended for full preservation, or Markdown for use in other apps)
6. Click "Export" and download the file to your computer
7. Repeat for all private graphs you have created
8. Save these files in at least two locations (your computer and cloud storage like Google Drive or OneDrive)

Exporting takes 5-10 minutes and ensures you never lose your knowledge graph, even after your subscription ends.

Downgrade to the free plan

After cancellation, you can still use Roam's free plan, which includes up to 2 private graphs and unlimited read-only access to shared graphs. This is useful if you want to keep your knowledge base accessible without paying.

Refund policy and how to request a refund

Roam Research does not automatically refund subscription fees when you cancel, but you may be eligible for a partial refund if you cancel shortly after a billing date.

When you might qualify for a refund

Roam Research's refund policy is not published publicly, but you may request one if you cancelled within 3-7 days of being charged and have not used the service significantly. Email [email protected] with the subject "Refund request for recent charge" and explain your situation.

Your legal position: Under the Consumer Guarantees Act, you have the right to seek a refund if the service fails to deliver what was promised. However, if you simply changed your mind and the service works as intended, Roam is not legally obligated to refund you. The Fair Trading Act also limits refunds for digital goods once you have accessed them.

How to request a refund from Roam Research

1. Email [email protected] within 5-7 days of the charge
2. Include your Roam account email and the date of the charge you want refunded
3. Explain briefly: "I cancelled my subscription on [date] and request a refund for my recent charge."
4. If Roam refuses, escalate your complaint to the Commerce Commission at www.fca.org.nz (link will be updated if needed) or contact your bank's dispute team
5. Your bank can initiate a chargeback if Roam fails to respond to your refund request

How to request a refund from your payment provider

If Roam does not refund you, you can request a refund directly from your payment provider or bank.

• Stripe or credit card: Contact your bank and request a chargeback, citing "unauthorized recurring charge" or "cancelled subscription"
• Apple: Log in to your Apple ID, go to Settings > [Your Name] > Media & Purchases > Account Settings > Subscriptions, select Roam, and request a refund for the last charge
• Google Play: Open Google Play Store, tap your profile icon, select "Payments and subscriptions," tap "Subscriptions," select Roam, and request a refund

Banks typically process chargebacks within 30-45 days. Keep all evidence of your cancellation request.

Common mistakes when cancelling Roam Research

Cancelling should be straightforward, but many New Zealand users make avoidable errors that cost them money or data.

Mistake 1: not exporting your data before the deadline

After your subscription ends, your account downgrades to the free plan. You cannot upgrade again without paying, and you cannot export from the free plan if you had collaborators or advanced features. Export everything while your subscription is still active.

Mistake 2: cancelling through the app but not confirming with your payment provider

Some users cancel through Roam's settings but forget to cancel the recurring payment with their bank or card issuer. This leaves the subscription vulnerable to being re-enabled if you log in again. Always cancel both the app subscription AND the payment method.

Mistake 3: assuming cancellation takes effect immediately

Cancellation typically takes effect at the end of your current billing cycle, not immediately. If you were charged today and cancel today, you will not receive a refund-you will lose access on your next renewal date. Plan your cancellation 1-2 weeks before your next billing date if you want to avoid a final charge.

Mistake 4: not keeping confirmation emails

If a dispute arises, your confirmation email is your only proof that you cancelled. Save every email and screenshot your cancellation confirmation from the app. Disputes take 6-12 weeks to resolve, and you will need this evidence.

Mistake 5: deleting your graph before exporting

Do not delete your graph from Roam before exporting it. Once deleted, you cannot recover it. Export first, then delete if you wish.

Alternatives to Roam Research you might consider

If you are cancelling because Roam does not fit your needs, these alternatives offer similar features at lower cost.

Comparison of note-taking platforms

Obsidian and Logseq are the most direct alternatives if you want bidirectional links without monthly fees.

Checklist: before, during, and after cancellation

Use this checklist to ensure you cancel cleanly and retain your data.

Before you cancel

• Decide which cancellation method you will use (app, payment provider, or email)
• Check your next billing date so you can time cancellation strategically
• Download a copy of any custom CSS or integrations you have set up
• Note any active collaborations that will end when you cancel

During cancellation

• Cancel through the Roam app first for instant confirmation
• Screenshot the cancellation confirmation page
• Also cancel the recurring payment with your bank or payment provider
• Send a follow-up email to [email protected] confirming your cancellation
• Immediately export all your graphs in JSON or Markdown format

After cancellation

• Save your exported data files in two separate locations (computer and cloud storage)
• Check your email for a final confirmation that your subscription has ended
• Verify that no further charges appear on your bank statement 3-5 days after your billing date
• If you are charged after cancellation, contact your bank within 30 days to dispute the charge
• Keep all cancellation emails and confirmations for at least 6 months

What to do if Roam Research refuses to cancel your subscription

If you have followed these steps and Roam still refuses to cancel or process a refund, you have legal recourse in New Zealand.

Escalation steps if cancellation fails

1. Email [email protected] a final time with the subject "Formal cancellation request-please confirm receipt within 3 business days"
2. If Roam does not respond within 3 business days, contact your payment provider and request they block all future charges to Roam
3. If your payment provider refuses to help, file a chargeback dispute with your bank, citing "recurring charge without consent"
4. Lodge a formal complaint with the Commerce Commission at www.commerce.govt.nz, providing all evidence of your cancellation attempts
5. Consider writing to Roam Research's legal team at the address listed in their Terms of Service if you discover one

The Commerce Commission can investigate unfair trading practices and force companies to cease unlawful subscription practices.

Your cancellation summary and next steps

Cancelling Roam Research takes 5-10 minutes, but protecting your data and avoiding repeat charges takes planning. Export your knowledge graph immediately after cancellation, cancel your recurring payment, and keep all confirmations.

Tocancel is a trusted resource for consumers navigating digital subscriptions. Whether you are switching to Obsidian, pausing your note-taking, or simply cutting costs, Tocancel has helped thousands of consumers cancel Roam Research and other SaaS subscriptions without losing data or overpaying.

Take action today: log into your Roam account, export your data, and cancel through the settings menu. If you encounter resistance, Tocancel's guides walk you through each escalation step. Your knowledge graph is yours-make sure you keep it safe.

Key contact details for support

• Roam Research support: [email protected]
• New Zealand Commerce Commission: www.commerce.govt.nz or 0800 943 600
• Tocancel cancellation guides: tocancel.com