Cancel Shortmax Innovations: Step-by-Step Guide

How to cancel Shortmax Innovations and stop recurring charges

What is Shortmax Innovations and how does it charge you

Shortmax Innovations is a mobile app available on the iOS App Store and Google Play Store that sells weekly and monthly subscription passes, plus one-time in-app purchases. The app operates on a recurring billing model, which means charges happen automatically every week or month unless you actively cancel. Understanding how you pay is the first step to stopping unwanted charges.

How the app charges you

You do not pay Shortmax Innovations directly. Instead, your charges run through your device's payment system-either Apple (for iOS) or Google Play (for Android). This matters enormously: when you cancel, you must cancel at the platform level, not within the app itself. The company relies on autopay, so charges continue until you explicitly withdraw your permission.

User reports suggest that some customers have noticed continued billing even after attempting to cancel through the app. This is why Tocancel recommends you document every cancellation step with screenshots-proof becomes essential if you need to dispute the charge later with your bank or payment provider.

Where Shortmax Innovations is based and why it matters

Shortmax Innovations operates from Delhi, India, and no official New Zealand postal address or dedicated local customer service channel has been documented. This distance creates a real challenge if your cancellation fails and you need escalation support. You cannot walk into a local office or phone a New Zealand-based team. Instead, you must rely on your consumer rights under New Zealand law and your payment provider to enforce a refund.

This overseas location reinforces a crucial fact: your strongest leverage lies not with Shortmax Innovations themselves, but with your bank, payment platform (Apple or Google), and the Commerce Commission if needed.

Your legal rights under new zealand consumer law

The Consumer Guarantees Act 1993 gives you powerful protection when you buy services in New Zealand, even from overseas companies. Tocancel emphasises that you are not helpless if Shortmax Innovations refuses to cancel or continues billing after you cancel.

What the consumer guarantees act protects

Under this law, every service provider-including overseas apps-must deliver their service with due care and skill. If Shortmax Innovations continues charging you after a clear cancellation request, that is a breach of the Act. You are also entitled to expect the service to be fit for purpose and to match any description the company gave when you signed up.

If the app fails to work as promised, or if charges persist after cancellation, you can claim compensation. Your payment provider (Apple, Google, or your bank) is legally obligated to help you reverse unauthorised or continuing charges once you request it. This means you have two independent levers: Shortmax Innovations themselves, and your bank.

How to escalate if Shortmax refuses to cancel

If Shortmax Innovations ignores your cancellation request or refuses to refund you, contact the Commerce Commission at comcom.govt.nz. They investigate breaches of consumer law and have the power to compel companies to provide refunds and correct unfair practices. You can also lodge a chargeback dispute with your bank or request that Apple or Google deny future Shortmax charges on your account.

Keep all screenshots, emails, app notifications, and bank statements related to your subscription and cancellation attempts. These documents are your evidence and will strengthen any complaint you lodge with the Commerce Commission or your payment provider.

How to cancel Shortmax Innovations on android via google play

Cancelling on Android is straightforward if you follow each step carefully. Take a screenshot at the final cancellation confirmation screen to prove you completed the cancellation.

1. Open the Google Play Store app on your Android device.
   • Tap the menu icon (three horizontal lines) in the top-left corner.
   • Select "Manage my subscriptions" or "Subscriptions" (the exact wording varies by device and Android version).
2. Find Shortmax Innovations in your list of active subscriptions.
   • Tap on the Shortmax Innovations entry to open the subscription details page.
3. Tap "Cancel subscription" and confirm your choice.
   • Google Play may ask you why you are cancelling; select your reason (or skip this step).
   • Confirm that you wish to cancel-do not tap "Keep subscription."
4. Wait for the confirmation message.
   • Google Play will show you the date your subscription ends (usually immediately or at the end of your current billing cycle).
   • Screenshot this confirmation screen immediately.
5. Check your email for a cancellation confirmation from Google Play.
   • This email acts as independent proof that you cancelled on a specific date.
   • Keep this email in a folder for your records.
6. Monitor your bank statement or payment method for the next 30 days.
   • If you see another Shortmax charge, you have proof that the cancellation failed, and you can dispute the charge with your bank or Google Play.

How to cancel Shortmax Innovations on iOS via the app store

iOS cancellation follows a similar process but uses Apple's subscription management system instead. The steps are equally straightforward when you know where to look.

1. Open the Settings app on your iPhone or iPad.
   • Tap your Apple ID name at the top of the screen.
   • Tap "Subscriptions" (you may need to scroll down to find it).
2. Find Shortmax Innovations in your list of active subscriptions.
   • If you have multiple subscriptions, scroll to locate Shortmax Innovations.
   • Tap on it to open the subscription details.
3. Tap "Cancel subscription" or "Edit" (depending on your iOS version).
   • If you see an "Edit" button, tap it, then look for "Cancel Subscription."
4. Confirm your cancellation.
   • Apple may offer a discount to keep the subscription; do not accept it unless you genuinely want to continue.
   • Select "Confirm" or "Cancel Subscription" to complete the process.
5. Screenshot the confirmation screen immediately.
   • This proves to Tocancel, your bank, or Apple support that you cancelled on a specific date and time.
6. Check your email for confirmation from Apple.
   • Apple usually sends a confirmation email within minutes.
   • Save this email as permanent proof.
7. Monitor your payment method for the next 30 days to ensure no further charges appear.
   • If a charge occurs after cancellation, you can dispute it directly with Apple or your bank.

What happens after you cancel Shortmax Innovations

Cancellation does not end instantly-you remain subscribed until the end of your current billing period, which is normal practice. Understanding the timeline helps you avoid panic or mistaken re-subscription.

Your access after cancellation

Once you cancel, Shortmax Innovations will allow you to use the Pro features or paid content until the end of your current weekly or monthly cycle. You will then lose access to premium features and be returned to free-tier content only. This grace period is standard and you should not be charged again after your cycle ends.

If you are charged again after the end date, that charge is unauthorised-your cancellation was not processed correctly. You can then dispute it with your bank or payment provider using the evidence you collected during cancellation.

Checking your cancellation was successful

After 24 to 48 hours, return to your subscription management area (Google Play or App Store settings) and verify that Shortmax Innovations no longer appears in your active subscriptions list. If it still shows as active, the cancellation did not go through, and you should repeat the steps immediately or contact your payment provider.

Tocancel advises setting a phone reminder for the day after your billing cycle ends. Check your bank statement or payment app to confirm no new charge appeared. If one did, you have a clear record that the company continued billing despite your cancellation request.

Getting a refund if you were charged unfairly

If Shortmax Innovations charged you after you cancelled, or if you cancelled and were still charged, you have the right to recover that money. Tocancel has helped thousands of consumers recover unfair charges by following these steps in order.

Step one: request a refund directly from Shortmax

Open the Shortmax Innovations app and locate the "Help," "Support," or "Contact Us" option (usually in the settings menu). Explain clearly and in writing: "I cancelled my subscription on [date]. I received a charge on [date] after cancellation. I request a full refund of [amount]." Include your transaction reference number and the date the unwanted charge appeared.

Give Shortmax Innovations 10 working days to respond. Keep a record of your message and the date you sent it.

Step two: dispute the charge with your payment provider

If Shortmax does not reply or refuses to refund you, contact your bank, Apple, or Google Play directly. Tell them: "I cancelled this subscription on [date] but was charged on [date] after cancellation. The company has not refunded me." Provide your screenshots and the confirmation email you received when you cancelled.

Banks can reverse charges within 120 days under New Zealand law. Apple and Google both have dispute processes that typically resolve within 2 to 4 weeks.

Step three: lodge a complaint with the commerce commission

If both Shortmax and your payment provider fail to help, file a formal complaint with the Commerce Commission (comcom.govt.nz). Include all your evidence: cancellation screenshots, confirmation emails, bank statements showing the unwanted charges, and copies of any messages you sent to Shortmax. The Commerce Commission can compel the company to refund you and may impose penalties for breaching the Consumer Guarantees Act.

Tocancel recommends you reach this step only if other avenues fail, but do not hesitate to escalate if necessary-the law is on your side.

Shortmax Innovations pricing and subscription tiers

Understanding what you are paying for helps you decide whether cancellation is right for you. The table below outlines typical tiers (pricing may vary by region or change over time).

Common mistakes when cancelling Shortmax Innovations

Cancelling a subscription feels simple, but small errors often lead to continued billing. You are not alone if you have made one of these mistakes-Tocancel hears about them every day, and the good news is that they are all reversible.

Mistake one: cancelling within the app instead of at the platform level

Many apps have a "Cancel subscription" button within their own interface. Shortmax Innovations may have one, but it does not actually cancel your subscription. You must cancel through Google Play or the App Store. If you only cancelled within the app, your subscription is still active and your next charge will go through.

Return to Google Play or App Store settings right now and verify that Shortmax Innovations no longer appears in your active subscriptions. If it does, follow the platform-level cancellation steps outlined earlier.

Mistake two: assuming free trial = automatic cancellation

If you started with a free trial, your subscription automatically converts to a paid plan when the trial ends-unless you cancel before that date. Many people think a free trial ends automatically, but it does not. You must actively cancel during the trial period to avoid the first paid charge.

If you forgot and were charged, you can request a refund by proving you did not intend to convert to a paid subscription. Document this in your message to your bank or the Commerce Commission.

Mistake three: not saving cancellation confirmation

The biggest mistake is not taking a screenshot or keeping the confirmation email. Without this proof, you cannot demonstrate to your bank or the Commerce Commission that you cancelled on a specific date. If a dispute arises, your word alone is weaker than written evidence from Google Play or Apple.

Screenshots take 10 seconds and save you months of frustration if a charge appears later.

How to compare Shortmax Innovations with similar apps

If you are thinking about cancelling because Shortmax Innovations no longer serves you, this table compares it with similar content or subscription apps available in New Zealand.

Your checklist for cancelling Shortmax Innovations successfully

Use this checklist to ensure you have completed every cancellation step correctly. Tick off each item as you go.

• Decide which platform you subscribed through (Google Play or App Store).
• Open the correct payment app and navigate to subscriptions or "Manage my subscriptions."
• Locate Shortmax Innovations in your active subscriptions list.
• Tap "Cancel subscription" and confirm your choice when prompted.
• Take a screenshot of the cancellation confirmation screen immediately.
• Save the confirmation email from Google Play or Apple (check your inbox and spam folder).
• Note the date your subscription ends (end of the current billing cycle).
• Set a calendar reminder for 24 hours after your final billing cycle ends.
• Check your bank statement or payment app on that date to confirm no new charge appeared.
• Return to Google Play or App Store and verify that Shortmax Innovations no longer appears in your active subscriptions.
• If a charge appears after your final cycle, gather all screenshots and emails and dispute it with your bank or payment provider.
• Keep all evidence in a folder for future reference or escalation to the Commerce Commission if needed.

What to do if Shortmax Innovations continues charging you

You have cancelled, but an unexpected charge appears on your statement. This should not happen, but it does-and you have clear rights under New Zealand law.

Act within 120 days

New Zealand law gives you 120 days from the date of an unauthorised or disputed charge to request a reversal. After 120 days, your bank may refuse to help. Tocancel strongly advises you to dispute any unwanted charge within 30 days so you have time to escalate if the bank's first response is unhelpful.

Contact your bank immediately

Call your bank's dispute team or log into your online banking to raise a chargeback or dispute claim. Tell them: "I cancelled my Shortmax Innovations subscription on [date]. I was charged on [date], which is after my cancellation. I have proof of cancellation. Please reverse this charge and prevent future charges from this merchant."

Provide your screenshots and confirmation email as attachments. Your bank will usually resolve this within 10 to 20 working days.

Lodge a complaint with the commerce commission

If your bank refuses to help or if this is a pattern (multiple unauthorised charges), file a complaint with the Commerce Commission at comcom.govt.nz. Include your cancellation proof, bank statements, and a chronological summary of every charge and every cancellation attempt. The Commerce Commission has the power to compel Shortmax Innovations to refund you and to investigate whether the company is systematically ignoring cancellation requests from New Zealand customers.

Cancellation address and contact information for Shortmax Innovations

As noted earlier, Shortmax Innovations is based in Delhi, India, and no official New Zealand postal address exists. Tocancel has not identified a reliable mailing address in New Zealand for serving notice of cancellation or disputing charges. This reinforces that your primary cancellation method must be through Google Play or the App Store, not by mailing a letter.

If you need to send written correspondence, your strongest option is to lodge a formal complaint with the Commerce Commission in New Zealand. The Commerce Commission can then compel Shortmax Innovations to respond and provide a mailing address if necessary. You can contact the Commerce Commission at:

Commerce Commission
Website: comcom.govt.nz
Phone: 0800 943 600 (free call)
Email: [email protected]

Tocancel has helped thousands of New Zealand consumers cancel subscriptions and recover unfair charges by following these steps. Your rights under the Consumer Guarantees Act 1993 are clear: you have the right to cancel subscriptions, to expect fair billing, and to get a refund if you are charged after cancellation. Use Tocancel as your reference guide, keep all your evidence, and do not hesitate to escalate to your bank or the Commerce Commission if Shortmax Innovations refuses to cooperate. You can fix this.