Cancel Splashtop: The Right Way

How to cancel Splashtop in new zealand and reclaim your money

What Splashtop is and why you might want to leave

Splashtop is a remote-access platform that lets you connect to computers and devices across the internet. It's useful for remote work, technical support, accessing files from another machine, or managing home and office computers when you're away. If you've signed up but no longer need it, or if the service isn't delivering what you expected, cancelling quickly is the smart move. Tocancel has helped thousands of New Zealand consumers understand their rights and exit subscriptions like Splashtop with confidence.

Common reasons to cancel Splashtop

You might cancel because you've finished a project, found a cheaper alternative, experienced poor connection quality, or realised the service doesn't fit your workflow. Maybe the remote desktop feature doesn't perform as advertised, or you've switched to a competitor. Whatever your reason, you have the right to cancel without penalty once your paid period ends, and in some cases, to demand a refund if the service has failed to meet acceptable quality standards.

Your consumer rights in new zealand

This section covers the laws and protections that apply to your Splashtop subscription under New Zealand consumer law.

What the consumer guarantees act means for you

Under the Consumer Guarantees Act 1993, digital services like Splashtop must be of acceptable quality, fit for purpose, and delivered with reasonable care and skill. If Splashtop is defective, doesn't work as described, or fails to deliver core features you paid for, you have the right to remedies: repair, replacement, or a refund. This protection applies even if Splashtop's terms say "no refunds" - consumer law overrides restrictive contract clauses.

Your legal position: If Splashtop has failed to meet acceptable quality standards, you can demand a remedy from the company. Document the issue with screenshots, error logs, and dates of when problems occurred. Contact Splashtop in writing and explain the defect. If they refuse, you can escalate to the Commerce Commission, New Zealand's independent consumer protection authority.

The 14-day cooling-off period myth

Splashtop's terms state that digital subscriptions are not covered by the standard 14-day right-to-cancel period in the Consumer Law Changes 2013. However, if you purchased through the Apple App Store or Google Play, those platforms have their own dispute resolution processes and may override Splashtop's policy. Check your purchase receipt carefully - the merchant name may not be Splashtop directly, which means you may have additional protections through Apple or Google instead.

Cancellation methods: which path is right for you

This section outlines the four main ways to cancel your Splashtop subscription, depending on where and how you signed up.

Cancel via your Splashtop account (web)

This is the fastest and most direct route. Log in to your account on the Splashtop website and turn off auto-renewal in one step. Your subscription remains active until the end of your paid period - no immediate loss of access - but will not renew after that date. Tocancel recommends this method because it gives you instant confirmation and a paper trail in your account settings.

Cancel through apple app store

If you subscribed via your iPhone or iPad, Apple controls the billing relationship, not Splashtop. You must cancel through Apple's subscription settings, not through Splashtop's app or website. Splashtop cannot process this cancellation for you. Apple will handle the refund decision according to their own policies.

Cancel through google play

Android users who bought via Google Play must cancel through Google's subscription management, either on their device or on the Google Play website. Google handles the billing, so Splashtop has no control over the cancellation process. Once you cancel on Google Play, your access will end at the end of your paid period.

Cancel by written notice (last resort)

Splashtop does not have a dedicated postal cancellation address in New Zealand. According to their Terms of Sale (section 16, "Notices"), you must send written cancellation correspondence by certified mail to their United States corporate headquarters. Tocancel recommends this method only if the web or app-based methods fail, or if you need a formal cancellation record for legal purposes. We will provide the US address at the end of this guide.

Step-by-step: how to cancel Splashtop via the web

Follow this process if you signed up directly on the Splashtop website or through a desktop browser.

1. Go to my.splashtop.com in your browser.
   • If you're already logged in, skip to step 2.
   • If not, enter your email address and password, then click "Sign In."
2. Once logged in, click your profile icon or account menu, usually located at the top right of the page.
   • Look for options such as "Account Info," "Settings," "My Account," or your username.
3. Select the "Subscriptions" or "Billing" tab from the account menu.
   • You'll see a list of active subscriptions and their renewal dates clearly displayed.
4. Find the subscription you want to cancel and click the "Turn off auto-renewal," "Cancel subscription," or "Manage" button next to it.
   • Turning off auto-renewal stops the service from charging you again - it does not cancel your access immediately.
   • Your account remains active until the end of your current billing cycle.
5. Confirm your cancellation when prompted and save the confirmation page or screenshot.
   • Splashtop may ask why you're leaving - you can skip this question or provide feedback.
   • Look for a confirmation message or email confirming the cancellation date.
6. Check your email for a cancellation confirmation from Splashtop.
   • This email is your proof of cancellation and should show the date your access will end.
   • Keep this email in case you need to dispute any further charges.

Step-by-step: how to cancel via apple app store

If you subscribed to Splashtop through your iPhone or iPad, follow these steps.

1. Open the "Settings" app on your Apple device.
   • This is not the Splashtop app - you must use the device's native Settings app.
2. Scroll down and tap "iTunes & App Store" or "App Store" (depending on your iOS version).
   • You may see "Subscriptions" listed directly in Settings on newer devices.
3. Tap your Apple ID profile icon at the top of the screen.
   • You may be asked to sign in again - use your Apple ID password.
4. Select "Subscriptions" from the menu.
   • This shows all active and expired subscriptions tied to your Apple ID.
5. Find "Splashtop" in the list and tap it.
   • You'll see the subscription details, renewal date, and pricing.
6. Tap "Cancel subscription" or "Turn off auto-renewal."
   • Apple will ask you to confirm the cancellation and may offer alternatives.
   • Once confirmed, you will receive an email confirmation from Apple.

Step-by-step: how to cancel via google play

If you subscribed to Splashtop through an Android device via Google Play, use this method.

1. Open the Google Play Store app on your Android device.
   • You can also cancel via the Google Play website on a computer (play.google.com).
2. Tap the profile icon in the top right corner.
   • Select "Manage your Google Account" or "Payments and subscriptions."
3. Choose "Subscriptions" from the menu.
   • This lists all active subscriptions linked to your Google Account.
4. Find "Splashtop" in the list and tap it.
   • You'll see the subscription status, renewal date, and payment method.
5. Tap "Cancel subscription."
   • Google may ask why you're cancelling - this is optional feedback.
6. Confirm the cancellation when prompted.
   • You will receive a confirmation email from Google Play confirming the cancellation date.

What happens after you cancel Splashtop

Cancellation can feel uncertain, so here's exactly what to expect in the days and weeks ahead.

Timeline: what to expect

Immediately after you cancel, your subscription is flagged as "do not renew" in Splashtop's system. Your access continues until the end of your current billing period - you do not lose remote access the moment you cancel. On the renewal date, Splashtop will not charge you again, and your access will end. You should receive a final reminder email 3-7 days before your access expires. Tocancel recommends keeping all cancellation confirmations until that final renewal date passes.

Will you be charged again?

Once you turn off auto-renewal, Splashtop should not charge you again. However, check your bank or payment app 3-5 days after your renewal date passes, just to be certain. If a charge appears after cancellation, contact your bank or credit card provider immediately and dispute it as unauthorised. You can also escalate to the Commerce Commission if Splashtop continues to charge you after you've cancelled in writing.

Can you get a refund?

Refunds depend on why you're cancelling. If Splashtop has failed to deliver acceptable quality service (slow connections, missing features, frequent crashes), you have the right to demand a refund under the Consumer Guarantees Act. If you're simply changing your mind, you are not entitled to a refund after the 14-day period for digital goods has passed - unless you bought through Apple App Store or Google Play, which have their own refund windows (usually 14-48 hours). Tocancel recommends requesting a refund in writing if you believe the service has not met acceptable standards, and citing the relevant section of the Consumer Guarantees Act in your email.

Pricing and subscription tiers at Splashtop

Understanding what you're paying for helps you decide if cancellation is the right choice.

Prices are approximate and subject to change. Check Splashtop's website for current pricing in New Zealand dollars.

Common mistakes when cancelling Splashtop

Many consumers rush through cancellation and end up confused or charged again. Here are the traps to avoid.

Mistake 1: confusing "turn off auto-renewal" with immediate cancellation

Turning off auto-renewal does not cancel your access today - it stops future charges. Your subscription remains active until the end of your paid period. If you need access to end immediately, contact Splashtop support in writing and request an immediate cancellation with a prorated refund.

Mistake 2: cancelling through the wrong platform

If you subscribed via Apple App Store, cancelling through Splashtop's website will not work. Apple controls the billing, so you must cancel through Apple's Settings. The same applies to Google Play. Tocancel recommends checking your original purchase receipt to see which platform you used, then cancelling through that same platform.

Mistake 3: forgetting to save your cancellation confirmation

If Splashtop charges you again after you cancel, you'll need proof that you turned off auto-renewal. Screenshot your account settings or save the confirmation email. Without proof, your bank or credit card company may side with Splashtop in a dispute.

Mistake 4: not checking your bank after cancellation

Some services "accidentally" charge customers again because the cancellation request was lost or delayed. Check your bank or payment app 3-7 days after your renewal date passes. If you see an unexpected charge, dispute it immediately with your bank and contact Splashtop in writing.

When to escalate: your rights if Splashtop refuses to cancel

In rare cases, Splashtop may ignore your cancellation request or refuse to process it.

If this happens, send a formal written cancellation notice to Splashtop's US headquarters (address below). Use certified mail so you have proof of delivery. In your letter, reference the Consumer Guarantees Act 1993 and state clearly that you are cancelling your subscription effective immediately. Keep a copy for your records.

If Splashtop continues to charge you after written notice, contact the Commerce Commission at disputes.commission.govt.nz or phone 0800 943 600. The Commerce Commission can investigate unfair contract terms and pursue the company on your behalf. Tocancel has seen consumers successfully recover overcharges this way.

Should you keep or cancel Splashtop?

This table will help you decide if cancellation is right for your situation.

Comparison: Splashtop vs. alternatives

If you're thinking of cancelling, these alternatives may suit you better.

Contact Splashtop for written cancellation

If you need to cancel by formal written notice, send your cancellation letter to Splashtop's US headquarters. Splashtop's Terms of Sale (section 16) require cancellation notices to be sent by certified mail to their corporate address. Tocancel recommends using a certified mail service so you have proof of delivery.

Splashtop cancellation address:

Splashtop Inc.
Legal Department
2 Palo Alto Square
Palo Alto, CA 94306
United States

In your letter, include your full name, account email address, subscription details (which plan, renewal date), and the date you want cancellation to take effect. State clearly: "I am cancelling my Splashtop subscription effective [date] in accordance with the terms of the subscription agreement." Keep a copy for your records and take a photograph of the certified mail receipt.

Summary: your action plan

Cancelling Splashtop is straightforward once you know where to cancel. Here's your step-by-step action plan.

First, identify where you signed up: Splashtop's website, Apple App Store, or Google Play. This determines your cancellation method.

Second, log in to that platform (Splashtop account, Apple Settings, or Google Play) and turn off auto-renewal. Save the confirmation screen or email.

Third, check your bank 3-5 days after your renewal date to ensure you are not charged again.

Fourth, if Splashtop charges you despite cancellation, dispute the charge with your bank and contact the Commerce Commission at disputes.commission.govt.nz.

If the service failed to meet acceptable quality standards, you can demand a refund under the Consumer Guarantees Act 1993 - even after cancellation. Document the defect and send Splashtop a written refund request, citing the relevant section of the law.

Tocancel has helped thousands of New Zealand consumers cancel subscriptions, recover overcharges, and exercise their rights under consumer law. Visit tocancel.com to learn more about your rights, find templates for written cancellation letters, and access guides for cancelling other services. You have more power than you think - take action today.