Promotional offer — trial 48 h at $1.85 then $100.94/month without obligation. The solution to track your subscriptions.
Cancel Total Adblock: The Right Way
Learn how to cancel Total Adblock easily and reclaim your money. Get expert guidance with a 4.8/5 rating. Start your cancellation process now!
Your information
Complete the form below as on an e-cancellation journey: your data will pre-fill the rest in Tocancel. No letter preview on this page.
How to cancel Total Adblock and recover your money in new zealand
Why you might want to cancel Total Adblock
Total Adblock is a subscription-based ad blocker designed to remove advertisements and trackers from your web and mobile browsing. Operated by Total Security Ltd in the UK, the service promises faster loading times and a cleaner online experience across multiple devices.
If you have decided to cancel, you are not alone. Many New Zealand users find that the service does not meet their expectations, that the cost accumulates faster than anticipated, or that they prefer alternative solutions. Your decision to cancel is valid, and you have legal protections under New Zealand consumer law. At Tocancel, we help you understand those protections and walk you through every step of the cancellation process with clarity and confidence.
Understanding how Total Adblock charges you
Total Adblock operates on an auto-renewing subscription model. Your account renews automatically at the end of each billing period unless you actively cancel before that date. The service offers multiple pricing tiers depending on whether you subscribed directly via the Total Adblock website or through an app store like Apple App Store or Google Play.
This distinction matters significantly for cancellation and refunds. If you signed up through an app store, your refund request must go through that platform, not directly to Total Adblock. Each app store has its own refund windows and policies that you need to follow.
Where you can buy Total Adblock
You can purchase Total Adblock through three main channels: the official Total Adblock website, the Apple App Store, or Google Play. Understanding which platform you used to subscribe determines your cancellation pathway and refund eligibility. You should check your email receipts or account history to confirm your purchase location.
Total Adblock subscription plans and pricing
Here is a breakdown of current Total Adblock subscription plans to help you identify which plan you are paying for each month.
| Plan type | Price | Billing period | Purchase location |
|---|---|---|---|
| Premium first year | USD 1.59 per month (annual) | 12 months | Total Adblock website |
| Premium renewal | USD 99 per year | 12 months | Total Adblock website |
| Monthly subscription | USD 9.99 per month | Monthly | Apple App Store or Google Play |
| Annual subscription | USD 59.90 to USD 53.99 per year | 12 months | Apple App Store |
| Google Play regional | Varies by region | Monthly or annual | Google Play Store |
All prices display in USD, though New Zealand users see these amounts converted to NZD at the current exchange rate when paying. Keep your receipt or invoice accessible, as it confirms your exact plan and affects your refund eligibility window. Tocancel recommends storing these documents in a secure folder for future reference.
Why your plan type matters for cancellation
Total Adblock's refund policy depends directly on your subscription type and purchase location. Annual plans purchased from the Total Adblock website qualify for a full refund within 30 days of purchase or renewal. Monthly plans have a shorter 14-day refund window. If you purchased through an app store, that store's refund policy overrides Total Adblock's own terms, and you must request your refund through the app store instead.
Your consumer rights and what they mean for you
As a New Zealand consumer, you have legal protections under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. These laws protect you from unfair contract terms and give you rights even if Total Adblock's stated terms try to limit them.
Your legal position under new zealand law
The Consumer Guarantees Act requires that services like Total Adblock must be of acceptable quality, fit for purpose, and delivered within a reasonable timeframe. If the service fails to meet these standards, you have the right to request a refund, even if you are outside the stated refund window. The Fair Trading Act prohibits misleading or deceptive conduct, which means Total Adblock cannot mislead you about cancellation terms or refund eligibility.
If Total Adblock refuses your cancellation or refund request without valid reason, you can escalate your complaint to the Disputes Tribunal or seek guidance from Consumer Affairs Victoria or your local Citizens Advice Bureau. Tocancel empowers you with this knowledge so you can stand firm in your cancellation request.
How the 14-day cooling-off period protects you
Many online subscriptions in New Zealand are covered by an implied 14-day cooling-off period, particularly if you signed up online without visiting a physical store. This means you can cancel and request a full refund within 14 days of purchase simply because you have changed your mind, regardless of whether the service is working. After 14 days, you must demonstrate that the service is faulty or not fit for purpose to qualify for a refund.
If Total Adblock does not honour a valid refund request, you have grounds to escalate through Consumer Affairs New Zealand or pursue a formal dispute.
How to cancel Total Adblock via the website
Cancelling directly through the Total Adblock website is the recommended method for users who signed up there, as it gives you direct control and immediate confirmation of your cancellation.
- Visit the Total Adblock website and log into your account using your email address and password.
- If you have forgotten your password, click "Forgot password" and follow the email link to reset it.
- Navigate to your account settings or subscription management section.
- This is usually labelled "Account", "My Account", "Billing", or "Subscription" in the main menu.
- Select "Manage subscription" or "View subscription details".
- You should see your current plan, renewal date, and payment method displayed here.
- Click "Cancel subscription" or "Unsubscribe".
- The system may ask you why you are cancelling; provide honest feedback to help improve the service.
- Review the cancellation summary and confirm your cancellation.
- Total Adblock will display your final billing date and any refund eligibility information.
- Save or screenshot your cancellation confirmation.
- This confirmation is your proof of cancellation and protects you if billing continues by mistake.
Once you cancel through the website, your subscription ends on your next renewal date. You retain access to the service until that date unless you qualify for an immediate refund.
How to cancel Total Adblock through app stores
If you subscribed through Apple App Store or Google Play, you must cancel through that platform, not through the Total Adblock website. Each app store has its own cancellation process and refund policies.
Cancelling your apple app store subscription
- Open the Apple App Store app on your iOS device or visit the App Store website on your computer.
- On iPhone or iPad, tap the profile icon in the top right corner.
- On a computer, click your account name in the top left corner.
- Select "Subscriptions".
- You will see a list of all active subscriptions linked to your Apple ID.
- Find and tap Total Adblock in the subscriptions list.
- Tap "Cancel subscription" or "Edit subscription".
- If you have a refund option available, it will appear here with the eligibility period.
- Confirm your cancellation by following the on-screen prompts.
- Apple will send you a confirmation email to the address associated with your Apple ID.
Apple allows refunds for app subscriptions within 14 days of purchase if the app or service is faulty or not as described. Beyond 14 days, you must contact Apple Support directly to request a refund by proving the service is not fit for purpose.
Cancelling your google play subscription
- Open the Google Play Store app on your Android device or visit play.google.com on a computer.
- On Android, tap your profile icon in the top right.
- On a computer, click your account icon.
- Select "Manage subscriptions" or "Payments and subscriptions".
- Find Total Adblock in your active subscriptions.
- Tap "Cancel subscription" and follow the prompts.
- Google Play will ask for feedback before finalising your cancellation.
- Confirm your cancellation; Google will send a confirmation email.
- Your subscription will end at the next renewal date.
Google Play typically allows refunds within 48 hours of purchase. After that window, you must contact Google Play Support with evidence that Total Adblock fails to deliver the promised service quality.
When and how to request a refund
You may qualify for a refund depending on your plan type, purchase location, and how long ago you subscribed. Tocancel recommends acting quickly if you believe you have grounds for a refund.
Refund eligibility for website purchases
If you purchased Total Adblock directly from the website, the company's stated policy offers a full refund within 30 days for annual plans or 14 days for monthly plans. However, your legal rights under the Consumer Guarantees Act may extend beyond these windows if the service is faulty or not fit for purpose.
To request a refund for a website purchase, email Total Adblock's support team with your order confirmation and account email address. Tocancel recommends keeping a clear subject line like "Refund request for Total Adblock subscription" so your request does not get lost.
Refund eligibility for app store purchases
Apple App Store refunds are typically available within 14 days of purchase, though New Zealand consumer law may extend this. Request your refund directly through the App Store using the "Report a Problem" link on your purchase receipt.
Google Play offers refunds within 48 hours for most subscriptions. After 48 hours, you must contact Google Play Support and provide evidence that Total Adblock is faulty or misrepresented.
If an app store refuses your refund, escalate your complaint to Consumer Affairs New Zealand with proof of your purchase and evidence of the service failure. Tocancel has helped thousands of consumers recover refunds by following this escalation path.
What happens after you cancel Total Adblock
Understanding what occurs after you submit your cancellation request removes uncertainty and helps you plan your next steps.
Timeline after cancellation
Once you cancel, your subscription remains active until your next renewal date. For example, if your renewal date is 15 March and you cancel on 10 March, you retain access until 15 March. After that date, your subscription ends and you lose access to Total Adblock's features.
If you requested a refund within the eligible window, Total Adblock or the app store will process it within 5-10 business days. The refund appears as a credit to your original payment method (your bank account or credit card). Check your bank statement to confirm the refund has been processed.
Removing Total Adblock from your devices
After your subscription expires, Total Adblock remains installed on your device but stops functioning. You can manually remove it by uninstalling the app or browser extension.
On Android: Go to Settings > Apps > Total Adblock > Uninstall. On iOS: Tap and hold the app icon, then select Remove App > Delete App. On a computer: Use your browser's extension manager to remove the Total Adblock extension.
Common mistakes to avoid when cancelling Total Adblock
Many New Zealand users inadvertently prolong their subscription or lose their refund eligibility through preventable mistakes. These errors are frustrating, but they are entirely avoidable once you know what to watch for.
Mistake 1: confusing the website portal with app store subscriptions
Your biggest risk is cancelling through the wrong platform. If you subscribed via Apple App Store but cancel through the Total Adblock website, your app store subscription continues to renew automatically. You must cancel where you purchased the subscription. Check your email receipt to confirm your purchase location, then cancel through that same platform.
Mistake 2: missing the refund window
Total Adblock's refund windows are short: 14 days for monthly plans and 30 days for annual plans. If you discover you want to cancel after these windows close, you lose the automatic refund unless you can demonstrate the service is faulty. Mark your refund deadline in your calendar and act before it expires.
Mistake 3: not saving your cancellation confirmation
Always screenshot or print your cancellation confirmation email. If Total Adblock continues to charge you after cancellation, this confirmation is your proof that you cancelled on time. Without it, disputing unwanted charges becomes significantly harder.
Mistake 4: assuming auto-renewal has stopped
Cancellation does not always stop auto-renewal immediately; it typically stops at the next renewal date. If you need immediate access removal, contact Total Adblock support separately to request immediate account termination.
How tocancel supports your cancellation
Tocancel simplifies the cancellation process by breaking it into clear, sequential steps tailored to your purchase location and subscription type. Our guides cover the website portal, Apple App Store, and Google Play, ensuring you cancel through the correct channel.
If Total Adblock refuses your cancellation or refund request, Tocancel helps you understand your escalation options under New Zealand consumer law. We translate complex legal rights into plain language so you feel confident pursuing your complaint with Consumer Affairs New Zealand or the Disputes Tribunal.
Key things to remember before you cancel
Use this checklist to ensure you have covered all necessary steps before cancelling Total Adblock.
| Task | Completed |
|---|---|
| Find your purchase receipt and confirm where you bought Total Adblock | Yes / No |
| Check your refund eligibility window (14 or 30 days from purchase) | Yes / No |
| Log into your account and navigate to subscription settings | Yes / No |
| Click "Cancel subscription" or "Unsubscribe" and confirm | Yes / No |
| Screenshot or save your cancellation confirmation | Yes / No |
| Request a refund if within the eligible window (through the correct platform) | Yes / No |
Contacting Total Adblock support and escalation
If Total Adblock does not process your cancellation or refund request within the stated timeframe, you have the right to escalate your complaint.
Total Adblock contact details
Total Adblock does not maintain a registered office in New Zealand; the company is based in the United Kingdom. You can contact Total Adblock support through email for cancellation and refund requests. Tocancel recommends using registered email or tracking your messages so you have proof of your correspondence.
Send your cancellation request to Total Adblock's support team with the subject line "Subscription cancellation and refund request". Include your account email address, subscription plan details, and the date you purchased. Request written confirmation of your cancellation within 5 business days.
Escalating to consumer authorities
If Total Adblock does not respond within 10 business days or refuses your valid refund request, contact Consumer Affairs New Zealand or file a complaint with the Disputes Tribunal. These agencies have authority to investigate unfair billing practices and enforce refunds on your behalf.
Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover their money by following this structured approach. Your cancellation is valid, your refund rights are real, and you have recourse if Total Adblock refuses to cooperate.