Cancel Tradify: The Right Way

How to cancel Tradify and switch to a better job management platform

What Tradify is and why new zealand contractors use it

Tradify is a job management software designed specifically for New Zealand trade businesses. Whether you manage a plumbing operation, electrical contracting, carpentry work or general building services, Tradify helps you manage quotes, schedule jobs, invoice customers and track timesheets in one dashboard.

The platform integrates with Xero and other accounting systems, which saves you time on manual billing and reduces paperwork. Most small to mid-sized trade contractors in New Zealand rely on Tradify to communicate with customers, coordinate schedules and receive payment faster.

If you've decided to switch platforms, reduce your team size or try a competitor service, you need a straightforward cancellation path. Tocancel has helped thousands of New Zealand contractors cancel subscriptions safely and recover unused fees where they are entitled to them.

Who uses Tradify

Tradify appeals to trade businesses that value simplicity and local support. You might use Tradify if you run a small contracting team and need job quoting, customer messaging and invoice management without unnecessary complexity or enterprise overhead.

Why contractors decide to cancel

Common reasons include switching to a competitor platform, reducing your team size after a quiet period, discovering the software does not fit your workflow, or finding a cheaper alternative that delivers the same functionality. Whatever your reason, cancelling early means you stop paying for services you no longer need.

Tradify pricing and plans in new zealand dollars

Understanding your current plan helps you calculate any refund you might be entitled to when you cancel. Below is Tradify's pricing structure as of January 2026, quoted in New Zealand dollars excluding GST.

Current Tradify plans and monthly costs

When you should consider cancelling Tradify

You should strongly consider cancelling Tradify if you are paying for features you do not use, if a competitor offers better value for money, or if your team has shrunk and you are paying for user licenses you no longer need. Tocancel recommends cancelling as soon as you have identified a better fit, rather than continuing to pay for another full billing cycle.

How to cancel Tradify in four simple steps

Cancelling Tradify depends on how you purchased your subscription. The fastest and safest method is via the web app, though you have alternatives if you signed up through mobile app stores.

Cancel via the Tradify web app (recommended method)

This is the most direct way to cancel and gives you full control over your subscription status. Follow these steps carefully to avoid losing access to your data.

1. Log into your Tradify account at the web app using your email and password
   • Make sure you are an account administrator or billing contact for your account
   • If you are not sure whether you have the right permissions, contact your account owner before you proceed
2. Navigate to the account settings or billing section
   • Look for a "Settings" or "Account" menu, usually found in the top right corner or main navigation menu
   • Select "Billing" or "Subscription" once you enter settings
3. Find the cancellation or subscription management option
   • You should see your current plan, renewal date and a "Cancel Subscription" or "Manage Plan" button
   • Click this button to start the cancellation process
4. Confirm your cancellation and provide feedback if prompted
   • Tradify may ask you why you are cancelling - this is optional but helpful feedback
   • Review the cancellation summary to confirm your access will end on your next billing date
   • Click "Confirm Cancellation" to complete the process

Once you submit your cancellation via the web app, you should receive a confirmation email within 24 hours. Save this email as proof of your cancellation for your records.

Cancel via the Tradify mobile app

If you signed up through the iOS App Store or Google Play, you may need to cancel your subscription through that platform rather than through Tradify directly. Follow these steps to cancel a mobile app subscription.

1. On iPhone: Open the App Store, tap your profile icon, select "Subscriptions", find Tradify and tap "Manage" or "Cancel Subscription"
   • Confirm your cancellation when prompted
   • Your access will end at the end of your current billing period
2. On Android: Open Google Play, tap your profile icon, select "Payments and subscriptions", then "Subscriptions", find Tradify and tap "Cancel Subscription"
   • Follow the on-screen prompts to confirm
   • Your access will terminate on your next billing date

Cancel by contacting Tradify directly

If you cannot cancel through the web app or mobile app, you can contact Tradify by post or email to request cancellation. Tocancel recommends using the web app method first, as it gives you immediate confirmation and control, but this method works if you need a paper trail or have account access issues.

1. Send a cancellation request to Tradify at their postal address
   • Include your full name, email address and account details
   • State clearly that you wish to cancel your subscription effective immediately or on a specific date
   • Request a cancellation confirmation email in response
2. Keep a copy of your cancellation letter or email for your records
   • This serves as proof of your cancellation request
   • If Tradify continues to charge you, you will have evidence that you cancelled

What happens after you cancel Tradify

Understanding the timeline after you cancel helps you plan your switch to a new platform and avoid unexpected charges. Here is what to expect.

Your access and data after cancellation

Once you cancel, your access to Tradify typically ends on your next billing date, not immediately. For example, if you cancel on the 10th and your renewal date is the 25th, you can use Tradify until the 25th without additional charges. On the 25th, your account will be deactivated and you will lose access to the dashboard, job history and customer records stored in the system.

Before your access ends, export or download any data you need - job histories, customer contact information, quotes or invoices. Tradify should allow you to download reports or request a data export. Contact them in advance if you need help retrieving your data, as you may not be able to access it after deactivation.

Cancellation confirmation and refunds

Tradify will send you a cancellation confirmation email once your subscription is fully cancelled. This email will confirm your cancellation date and whether any refund is due. If you cancelled part way through a billing cycle, you may be entitled to a pro-rata refund - a payment for the unused days of your subscription.

Under New Zealand's Consumer Guarantees Act 1993, you have the right to a refund if a service is faulty or does not match what was promised. If Tradify has not delivered the functionality advertised or if you can prove the service is not fit for purpose, you can request a refund or compensation. However, if you simply changed your mind or found a competitor you prefer, refunds are not automatic - they depend on Tradify's cancellation policy and your specific circumstances.

Your consumer rights under new zealand law

When you cancel a SaaS subscription in New Zealand, you are protected by consumer protection laws that give you specific rights and remedies. Understanding these rights empowers you to take action if Tradify refuses to cancel or continues charging you after cancellation.

Consumer guarantees act 1993 and your rights

The Consumer Guarantees Act 1993 protects you when you buy a service, including software subscriptions. Under this law, Tradify must ensure that their service is fit for purpose, safe, and matches what they have advertised to you. If Tradify fails to deliver these guarantees, you have the right to request a refund, replacement or repair.

Your legal position is strong: if you can demonstrate that Tradify did not provide the service you paid for, or if they continue to charge you after you have cancelled, you can lodge a complaint with the Commerce Commission, New Zealand's consumer watchdog. The Commerce Commission has the power to investigate breaches, order refunds and impose penalties on companies that break consumer protection laws.

How to escalate if Tradify refuses to cancel

If Tradify refuses to process your cancellation or continues to charge you after you have cancelled, do not pay further invoices. Instead, follow these steps to escalate your complaint.

1. Keep all evidence of your cancellation request
   • Save emails, screenshots of your account settings, cancellation confirmation messages and billing statements
   • This evidence proves you took action to cancel
2. Contact Tradify in writing to demand a response
   • Send a formal letter or email stating you cancelled on [date] and request confirmation in writing
   • Demand that all charges after your cancellation date be reversed
   • Give them 14 days to respond
3. If Tradify does not respond, lodge a complaint with the Commerce Commission
   • Visit www.consumerprotection.govt.nz or call 0800 943 600
   • Provide your evidence and explain how Tradify has breached the Consumer Guarantees Act
   • The Commission can order refunds and investigate further

Tocancel understands that chasing a company to cancel can feel stressful, but you have legal backing to enforce your right to cancel and stop being charged.

Common mistakes when cancelling Tradify

Many contractors cancel incorrectly and end up still being charged, or lose access to their data before they are ready. Here are the mistakes to avoid.

Mistake 1: cancelling through the wrong channel

If you signed up through the Apple App Store or Google Play, cancelling through the Tradify website may not work. Your subscription is managed by Apple or Google, not Tradify, so you must cancel through the app store where you signed up. Always check your email receipts to see which payment method was used when you first subscribed.

Mistake 2: deleting your account instead of cancelling your subscription

Many software platforms give you the option to delete your account, which removes your data but does not cancel your subscription. If you delete your account without cancelling your subscription first, Tradify will continue to charge you. Always cancel your subscription before you delete your account data.

Mistake 3: not exporting your data before the cancellation date

Once your access ends, you cannot retrieve your job history, customer records, quotes or invoices from Tradify. Export all the data you need before your cancellation becomes effective. Contact Tradify in advance if you need help downloading reports or requesting a data export file.

Mistake 4: not confirming your cancellation in writing

If you cancel through the website or app but do not receive a confirmation email, contact Tradify to confirm they have processed your cancellation. Keep this confirmation. If you cancel by phone or in person, send a follow-up email restating your cancellation request. This creates a paper trail and protects you if Tradify claims they never received your cancellation.

How to compare Tradify with alternative job management platforms

Before you cancel Tradify, it helps to compare it with alternatives to make sure your new platform will serve your business better. Here is a comparison of Tradify with three popular New Zealand job management alternatives.

Each platform has different strengths. ServiceM8 excels at mobile field work and GPS tracking, while Buildots is better for larger construction teams who need AI-powered progress reports. Tradify remains a solid choice for solo traders and small teams who value simplicity and local support. If none of these fit your needs after you cancel Tradify, Tocancel can help you navigate cancellation of your new platform too.

Checklist before you cancel Tradify

Use this checklist to ensure you cancel Tradify correctly and do not lose important business data or miss any refund entitlements.

• Identify your current Tradify plan and confirm your next billing date
• Export or download all job records, customer contact lists, quotes and invoices you need to keep
• Request a data export from Tradify if you cannot download reports yourself
• Check your email receipts to confirm whether you signed up via Tradify.com, the iOS App Store or Google Play
• Cancel through the correct channel (web app, Apple App Store or Google Play)
• Do not delete your account until after you have exported your data
• Save your cancellation confirmation email
• Mark your calendar for your cancellation date so you remember when access ends
• Set up your new job management platform before your Tradify access ends
• If Tradify charges you after your cancellation date, gather evidence and contact the Commerce Commission

Contact Tradify to cancel your subscription

If you need to cancel Tradify by post or if you cannot find their contact details, use the postal address listed in their official Terms of Service. Tocancel recommends using the web app method for faster processing, but this postal address is available if you need a paper-based cancellation method.

Send your cancellation request to the address provided in Tradify's Terms of Service. Include your full name, email address associated with your account, your account ID (if you have it) and the date you wish your subscription to end. Request written confirmation of your cancellation within 14 days.

Cancelling a subscription should not be complicated. You have the right to cancel Tradify at any time, and Tradify must process your cancellation promptly. If you face any resistance, remember that Tocancel has helped thousands of consumers navigate cancellations safely and recover refunds. By following the steps in this guide, you can cancel with confidence and move your business to a better-fit platform without delay.