Cancel TrainingPeaks: Your Complete Guide

How to cancel TrainingPeaks and reclaim control of your training data

What is TrainingPeaks and why athletes subscribe

TrainingPeaks is a training platform used by athletes and coaches to plan, log, and analyse workouts across desktop and mobile apps. Whether you're training for a marathon, triathlon, or cycling event, the platform lets you record sessions, review performance metrics, and coordinate with coaches. Most athletes in New Zealand discover TrainingPeaks through a coach's recommendation or as part of a structured training plan.

The service operates on a freemium model: the basic tier is free, while Premium and Coach editions unlock advanced analytics, coaching integrations, and training plan templates. Your subscription method determines your cancellation pathway and refund eligibility, which is why identifying where you signed up is your first step.

Common reasons to cancel TrainingPeaks

You might cancel because you've completed your training goal, found a cheaper alternative, realised the free tier meets your needs, or switched to a coach who uses a different platform. Whatever your reason, cancellation should be simple and transparent. At Tocancel, we believe you deserve clarity and control over your subscriptions.

How you likely signed up

Subscriptions begin through one of three channels: the TrainingPeaks website directly, the Apple App Store (iOS), or Google Play (Android). Your billing method and refund window depend entirely on which channel you chose, which is why your cancellation steps will differ based on your subscription source.

Your consumer rights in new zealand

Before you cancel, understand your legal protections as a New Zealand consumer. Your rights are backed by law, and Tocancel wants you to know exactly where you stand.

What the consumer guarantees act 1993 means for you

The Consumer Guarantees Act protects you when you purchase services like TrainingPeaks. The law requires that services be of acceptable quality, fit for purpose, and provided with reasonable care and skill. If TrainingPeaks fails on these promises-for example, if the app crashes repeatedly, doesn't sync workouts correctly, or doesn't match its advertised features-you have the right to a refund, repair, or compensation, even outside any cooling-off period.

Your legal position is strong: if TrainingPeaks misrepresents its service or fails to deliver, the fault is not yours, and you can demand remediation. The law is on your side.

The 7-day refund window and cooling-off rights

TrainingPeaks offers a 7-day money-back guarantee if you cancel within 7 days of your initial purchase or subscription renewal. This cooling-off period aligns with consumer fairness principles, though it is not a legal requirement under the Consumer Guarantees Act-it is a choice TrainingPeaks has made.

If you believe TrainingPeaks has misled you or delivered a faulty service, you can escalate to the Commerce Commission or contact your local Consumer Advice Centre, even after the 7-day window closes. Your consumer protections do not expire.

Protections when you subscribe via app store or google play

When you subscribe through Apple or Google, those platforms become intermediaries responsible for honouring refund requests. Apple and Google have their own refund policies: Apple typically grants refunds within 45 days of purchase if you request it, and Google offers a similar window. You can request refunds directly from Apple or Google without asking TrainingPeaks first, and Tocancel recommends this route if the company refuses to help.

How to identify your subscription source

Your cancellation method depends entirely on where you subscribed, so confirm your source before you start. This simple step saves time and prevents confusion.

Check your email and account settings

Locate your most recent invoice or receipt email. The sender will reveal your subscription source:

• TrainingPeaks Inc. or [email protected] = direct website subscription
• Apple = App Store subscription
• Google = Google Play subscription

If you cannot find your email, log into your TrainingPeaks account on the web, navigate to Settings or Account, and look for a section labelled "Subscription," "Billing," or "Payment Method." You will see which platform manages your subscription. Write this down before you proceed-you will need it in the next section.

Step-by-step cancellation by platform

Below is your complete cancellation path based on where you subscribed. Follow the steps for your platform only. At Tocancel, we provide exact steps so you can cancel with confidence.

Cancelling a direct website subscription

If you subscribed at trainingpeaks.com, you cancel entirely through their website. This is the most straightforward path because you control the process without relying on a third-party platform.

1. Log into your TrainingPeaks account at trainingpeaks.com using your email and password.
2. Click on your profile icon in the top right corner and select "Account Settings" or "Settings."
3. Find the "Subscription" or "Billing" section in the left-hand menu.
4. Locate your active subscription and click "Cancel Subscription" or "Manage Subscription."
5. TrainingPeaks will ask you to confirm your cancellation and may offer a discount to stay. Confirm that you want to cancel.
6. You will see a confirmation message. Take a screenshot or note the cancellation date for your records.
7. Check your email for a cancellation confirmation from TrainingPeaks within 24 hours. If you do not receive one, contact [email protected] with your account email and screenshot to confirm the cancellation was processed.

Once you cancel, your account will remain accessible until the end of your current billing cycle. After that date, premium features will be locked, and you will revert to the free tier.

Cancelling an iOS app store subscription

App Store subscriptions are managed by Apple, not by TrainingPeaks. You must cancel directly with Apple, or your subscription will auto-renew even if you delete the app.

1. On your iPhone or iPad, open the Settings app.
2. Tap your name at the top of the screen, then select "Subscriptions" (you may see "App Store" first, then "Subscriptions").
3. Find "TrainingPeaks" in your active subscriptions list.
4. Tap "TrainingPeaks" to view your subscription details.
5. Tap "Cancel Subscription" or "Edit Subscription" and confirm cancellation.
6. Apple will display your cancellation date. You can resubscribe anytime within 60 days and restore your data.

Alternatively, if you have trouble finding Subscriptions in Settings, open the App Store app, tap your profile picture in the top right, select "Subscriptions," find TrainingPeaks, and tap "Cancel." Both methods are equally valid.

Cancelling a google play subscription

Google Play subscriptions are managed by Google, not by TrainingPeaks. You must cancel through Google Play on your Android device or via your Google account online.

1. On your Android device, open the Google Play Store app.
2. Tap your profile icon in the top right and select "Subscriptions."
3. Find "TrainingPeaks" in your active subscriptions list and tap it.
4. Tap "Cancel Subscription" and follow the on-screen prompts to confirm.
5. Google will display your cancellation date and final billing date.

You can also cancel via your Google Account on any device: visit myaccount.google.com, select "Payments & subscriptions" from the left menu, choose "Subscriptions," find TrainingPeaks, and tap "Cancel subscription."

Refunds and what to expect after cancellation

Your refund eligibility depends on when you cancel and which platform processed your payment. Tocancel recommends acting within 7 days of your purchase for the best chance of a full refund.

Direct website subscriptions: refund timeline

If you cancel within 7 days of your initial purchase or renewal, TrainingPeaks will issue a full refund to your original payment method. Refunds typically appear in your account within 5 to 10 business days, depending on your bank.

If you cancel after 7 days, you will not receive a refund for the current billing cycle, and your access will end at the next renewal date. However, if you believe the service was faulty or misrepresented, you can request a refund based on the Consumer Guarantees Act-contact [email protected] with your reason, and escalate to the Commerce Commission if they refuse.

App store and google play refunds

Apple refunds transactions within 45 days of purchase if you request them via your Settings app. Google offers a similar window and will process refunds directly into your Google account balance or original payment method.

If your refund is denied automatically, contact Apple Support or Google Play Support with your receipt and cancellation date. Reference New Zealand's Consumer Guarantees Act if the service was faulty. Both platforms respect consumer protection laws and will escalate cases accordingly.

What happens to your data after cancellation

When your subscription ends, you lose access to premium features but retain the ability to view your training history in the free tier. Your data is not deleted unless you explicitly request it. If you want to export your workouts, download them before your subscription expires-log into Settings, find "Export Data" or "Download," and save your training records locally.

Pricing table: what you may have been paying

If you were paying monthly, you can switch to annual billing for a small saving. If you cancel and later wish to resubscribe, these prices are current but may vary based on currency fluctuations and regional promotions.

Common mistakes when cancelling TrainingPeaks

Many people cancel incorrectly and remain charged. These mistakes are avoidable, and Tocancel wants to help you sidestep them so your cancellation is final and clean.

Deleting the app without cancelling your subscription

Deleting the TrainingPeaks app does not cancel your subscription. Your recurring payment will continue because the app is separate from your billing. You must cancel through your account settings, Apple, or Google Play, or you will be charged again at your next renewal. Always cancel the subscription itself, not just the app.

Cancelling through TrainingPeaks support when you subscribed via app store or google play

If you subscribed through Apple or Google, do not ask TrainingPeaks support to cancel for you. TrainingPeaks has no direct access to Apple or Google's billing systems. You must cancel directly with Apple or Google using the steps above, or contact their customer support if you encounter issues. Asking TrainingPeaks to cancel an app-based subscription often leads to delays or confusion.

Ignoring your confirmation emails

After you cancel, you will receive a confirmation email from either TrainingPeaks, Apple, or Google. Save this email and the cancellation date. If you are charged again, you will need this proof to dispute the charge with your bank or request a refund from the platform. Do not discard these emails until 12 months after your cancellation date.

Not checking for a refund within 30 days

If you cancel within the 7-day refund window, check your bank account within 10 business days. If you do not see a refund after 14 days, contact the platform (TrainingPeaks, Apple, or Google) and ask for a refund status. Platforms sometimes need a nudge, and Tocancel recommends following up proactively rather than assuming the refund is lost.

What to do after you cancel

Cancelling is just the first step. Take these actions to protect yourself and ensure a clean break from the service.

Export your training data before it expires

Log back into your TrainingPeaks account while you still have access, find the Settings menu, and look for "Export Data," "Download Workouts," or "Backup." Save your training history to your computer. Once your subscription expires, you may lose access to detailed analytics and export features, so act within your final billing week.

Update your bank records and payment method

If TrainingPeaks was linked to a credit card or debit card, remove it from your account or update your payment method so accidental charges cannot occur. Log into your account settings and delete the card details, or change the payment method to a card you do not plan to use. This is a simple safety step that prevents unwanted charges.

Monitor your bank account for the next 60 days

Even after cancellation, disputed charges can take weeks to process. Check your bank or credit card statements for the next two months to ensure TrainingPeaks does not charge you again. If you see a charge after your cancellation date, contact your bank immediately and reference your cancellation confirmation email.

When and how to escalate if TrainingPeaks refuses to refund you

If TrainingPeaks or an app store refuses your refund request, you have consumer rights and escalation options. Tocancel knows that companies sometimes push back, but the law is on your side.

Your legal position if a refund is denied

Under New Zealand's Consumer Guarantees Act 1993, you have the right to a refund if the service was faulty, unfit for purpose, or misrepresented-regardless of any company policy. If TrainingPeaks was unreliable, did not match its advertised features, or failed to deliver on its promises, you can demand a refund even outside the 7-day window. This is your legal right, not a favour.

Escalation steps

1. Email TrainingPeaks support at [email protected] with a clear refund request. Include your order number, subscription dates, reason for cancellation, and a reference to the Consumer Guarantees Act 1993 if the service was faulty.
2. Wait 7 business days for a response. If you receive a refusal, reply with a formal dispute letter referencing the Consumer Guarantees Act and your right to compensation.
3. Contact the Commerce Commission if TrainingPeaks does not respond within 14 days or denies your claim unjustly. Visit www.comcom.govt.nz or call 0800 943 600. The Commission can investigate and enforce consumer rights on your behalf.
4. Alternatively, contact your local Consumer Advice Centre (search "Consumer Advice Centre near me" online) for free guidance on filing a claim in the District Court if the amount is under $15,000 NZD.
5. If you subscribed through Apple or Google and they refused your refund, follow the same escalation with Apple Support or Google Play Support before involving the Commerce Commission.

Document every email, cancellation confirmation, and bank statement. This evidence is crucial if you need to escalate, and Tocancel always recommends keeping records for 12 months after cancellation.

Comparison: TrainingPeaks vs. alternatives

If you are cancelling because you want a different service, consider these alternatives before you finalise your decision. This table compares key features so you know what you might gain or lose.

Each service has strengths. If you cancel TrainingPeaks because the free tier is enough, Strava or Garmin Connect may suit you. If coaching is essential and price is the issue, Final Surge offers similar features at a lower cost.

Checklist: before and after you cancel

Use this checklist to ensure your cancellation is complete and your data is safe.

• Confirm your subscription source (website, App Store, or Google Play).
• Export your training data and save it locally.
• Cancel your subscription using the correct method for your platform.
• Take a screenshot of your cancellation confirmation.
• Save your refund confirmation email and cancellation date.
• Remove TrainingPeaks from your payment methods in your bank app or payment settings.
• Monitor your bank account for 60 days to ensure no duplicate charges.
• If you cancel within 7 days, check for your refund within 14 days.
• If you do not receive your refund, contact the platform within 30 days with your proof.
• File a Commerce Commission complaint if the platform refuses to engage within 14 days.

Contact information and escalation addresses

If you need to escalate beyond TrainingPeaks' customer service, here is where to go.

TrainingPeaks customer support: [email protected]

Apple App Store refunds: reportaproblem.apple.com or Settings > Your Name > Subscriptions > TrainingPeaks > Report Problem

Google Play refunds: support.google.com/googleplay or Google Play app > Menu > Help & feedback > Report a problem

New Zealand Commerce Commission: www.comcom.govt.nz or phone 0800 943 600 (free consumer hotline)

Find your local Consumer Advice Centre: consumer.org.nz (search by region)

District Court (claims under $15,000 NZD): www.districtcourts.govt.nz

Summary: you have the power to cancel

Cancelling TrainingPeaks is straightforward if you follow the right steps for your subscription platform. Whether you subscribed directly on the website, through Apple, or through Google, you now know exactly how to cancel, when to expect a refund, and what to do if the company does not cooperate.

Your consumer rights under New Zealand law are strong. The Consumer Guarantees Act protects you, and if TrainingPeaks fails to deliver or refuses a justified refund, the Commerce Commission has the power to enforce your rights. Do not accept delays or dismissals-you earned your money, and you deserve clarity.

Tocancel exists to empower you with knowledge and confidence. Whether you cancel today or after your next billing cycle, use the steps above to ensure your cancellation is final, your data is safe, and your refund arrives on time. If you encounter resistance, escalate immediately-do not wait for the problem to compound. Tocancel has helped thousands of consumers cancel subscriptions with confidence, and we stand behind your right to do the same with TrainingPeaks. Take action today, protect your data, and move forward to your next training platform.