Cancel Trello: The Right Way

How to cancel Trello and recover your money in new zealand

Why you might cancel Trello

Trello is a visual project management tool that organises your work into boards, lists and cards, helping teams collaborate on tasks and track progress in real time. Atlassian, the company behind Trello, offers both free and paid plans to users worldwide, including New Zealand.

You might decide to cancel Trello because your team has switched to a different tool, your project has finished, you've found a better fit for your workflow, or you simply want to reduce your software expenses. Whatever your reason, you have legal rights to cancel and potentially recover your money. At Tocancel, we help you understand those rights and take confident action to end your subscription.

Who manages Trello in new zealand

Trello is managed by Atlassian Pty Ltd, with regional support handled through Atlassian's Asia-Pacific offices based in Sydney. As a user in New Zealand, you cancel through Trello's web platform or mobile app, and any refund requests go directly to Atlassian's support team. There is no separate New Zealand office for Trello cancellations, so all communication happens electronically via email or your account dashboard.

What you need to know before cancelling

Before you cancel, confirm whether you are a workspace admin (only admins can cancel paid plans for the entire team) or a regular member. If you are not an admin, you'll need to ask your workspace owner to complete the cancellation. This distinction matters because Trello restricts plan changes to account administrators for security and governance reasons.

Trello pricing in new zealand

Trello publishes its pricing in USD, so the NZD cost depends on your bank's exchange rate at the time of purchase. Below is a summary of Trello's plan structure.

To see the exact NZD amount you pay, check your billing email or credit card statement after your first charge. Tocancel recommends you always confirm the converted amount before committing to an annual plan, as exchange rates fluctuate and you want to avoid unexpected charges.

Your consumer rights under new zealand law

New Zealand's Consumer Guarantees Act and Fair Trading Act protect your right to cancel digital subscriptions and seek refunds if you meet the legal conditions.

The 14-day cooling-off period

You have a 14-day cooling-off right for digital subscriptions purchased online. This window starts the day after you make the purchase. Trello's own refund policy aligns with this legal requirement, offering refunds on web purchases within 14 calendar days of transaction if you have not downloaded or used the service beyond minimal testing.

Your legal position: if Trello refuses a refund within this 14-day window without valid reason, you can escalate to the Commerce Commission (comcom.govt.nz) or seek advice from the Consumers Institute. These authorities enforce fair trading rules across all online businesses serving New Zealand and can compel refunds if the company has breached the law.

Automatic renewal and unfair contract terms

The Fair Trading Act requires Trello to make cancellation easy and transparent. If Trello makes it deliberately difficult to cancel, buries the cancellation button, or fails to send clear renewal reminders, that may breach consumer protection law. You have the right to demand a refund under unfair contract terms provisions if the company has acted deceptively.

In practice, this means Trello must provide a cancellation method that is just as simple as the sign-up process. If you can subscribe in three clicks but need 15 steps to cancel, you may have grounds to dispute the charge with your bank or lodge a complaint with the Commerce Commission.

How to cancel Trello on the web

If you pay Trello directly via their website, follow these steps to cancel your workspace plan.

1. Sign in to Trello at trello.com with your account email and password.
   • If you use Single Sign-On (SSO) or a connected account (Google, Microsoft, or Slack), log in that way instead.
2. Click your workspace name in the top-left corner, then select "Workspace settings" from the dropdown menu.
   • You must be a workspace admin to cancel a paid plan. If you are not an admin, ask your workspace owner to complete this step.
3. In the left sidebar, click "Billing".
   • You'll see your current plan, billing email, and payment method on this page.
4. Locate your active plan and click "Cancel plan" or "Downgrade" (the label depends on your current tier).
   • Trello may offer a discount or discount code to retain you. You can accept or decline.
5. Confirm the cancellation when prompted.
   • You'll receive a confirmation email at your registered email address. Save this for your records.
6. Your plan cancels at the end of your current billing period.
   • You retain access to paid features until that date. After, you revert to the free plan automatically.

Complete these steps well before your next renewal date to avoid being charged again. Tocancel recommends you set a reminder 7 days before your renewal if you want to avoid accidental re-billing.

How to cancel Trello via mobile app

If you prefer to cancel from your phone, you can downgrade your plan using the Trello mobile app on iOS or Android.

1. Open the Trello app and tap the menu icon (three horizontal lines) at the bottom right of your screen.
2. Tap "Settings" (gear icon) and scroll down to find your workspace name.
3. Tap your workspace, then select "Billing".
4. Tap "Cancel plan" or "Downgrade" next to your current plan tier.
5. Confirm the cancellation and check your email for the confirmation receipt.

Mobile cancellation follows the same rules as web cancellation: your plan ends at the end of your current billing cycle, and you automatically downgrade to the free plan after that date.

Trello refunds and money recovery

Understand exactly when and how Trello refunds your money so you can plan accordingly.

When you can claim a refund

You are entitled to a refund in these circumstances:

• You cancel within 14 days of purchase and have barely used the paid features.
• Trello has failed to deliver the service as advertised (e.g., the app crashes repeatedly, core features are unavailable in your region).
• The company has breached the Fair Trading Act by making cancellation deliberately hard or failing to disclose renewal terms.
• You paid via credit or debit card and can dispute the charge with your bank if Trello refuses a valid refund claim.

How to request a refund

To request a refund from Trello, follow this process.

1. Visit Trello's support site at support.atlassian.com or email their support team.
2. Explain your reason for the refund request with specific dates (purchase date, cancellation date, any service failures).
3. Attach proof of payment (email receipt, credit card statement showing the charge).
4. Wait for a response. Atlassian typically replies within 5 to 10 business days.
5. If Trello denies your claim and you believe it is unfair, escalate to the Commerce Commission or your bank's dispute team.

Your legal position: if Trello refuses a refund that falls within the 14-day window or denies your claim without valid reason, you can lodge a complaint with the Commerce Commission (comcom.govt.nz) or dispute the charge with your card issuer. Tocancel recommends you gather all evidence (emails, screenshots, receipts) before escalating, as this strengthens your case.

Refund timelines

Once Atlassian approves your refund, the money typically appears back in your bank account within 5 to 10 business days. If you do not see the refund after 10 days, contact your bank to confirm the transaction ID from Atlassian and check whether it has been delayed in processing.

What happens after you cancel

Cancelling Trello is not instantaneous, and you retain access to your paid workspace until your billing cycle ends.

After you cancel your plan, these events unfold on a predictable timeline. Your workspace continues to operate at the paid tier until your next renewal date. On that date, Trello automatically downgrades you to the free plan. You lose access to premium features (such as advanced automation, calendar view, and custom fields), but you keep your boards, cards, and attachments. You receive a final invoice for your last paid period and can export your data if you wish to move to another tool before the downgrade takes effect.

If you cancelled mid-cycle and want immediate access to a free plan, contact Trello support and request an early downgrade. They often grant this request within 24 hours, though it is not guaranteed.

Common mistakes when cancelling Trello

Cancelling a subscription can feel stressful, especially if you are worried about losing data or being charged again. Here are the pitfalls Tocancel sees most often, and how to avoid them.

Mistake 1: cancelling via your payment processor instead of Trello

If you cancel your card or dispute the charge with your bank before cancelling in Trello, the company may freeze your workspace or suspend your account. Always cancel your plan directly in Trello's billing settings first, then you can close your payment method if you wish.

Mistake 2: assuming the free plan is deleted after downgrade

When your paid plan expires, you automatically receive a free workspace with the same boards, cards and team members. You do not lose your data. However, you lose access to premium features and file attachment limits drop to 10 MB per card. Back up any critical attachments or export your boards before the downgrade if you want a permanent copy.

Mistake 3: forgetting to downgrade admin access for departing team members

If you are the workspace owner and you cancel because your team is leaving, make sure you downgrade or remove departing members from admin roles first. If a former team member retains admin access, they can reactivate the paid plan and charge the workspace. Revoke admin access before you cancel.

Mistake 4: missing the 14-day refund window

If you cancel after 14 days and have used the paid features, Trello will not refund your money unless the service failed or the company breached fair trading law. Always check your purchase date and request a refund within the legal window if you are unsure.

Comparing your options: keep or cancel

You may still be undecided whether to cancel Trello now or keep it. This table compares the key reasons to stay or go.

If your team is leaving, Tocancel recommends you cancel now and export your data before the downgrade takes effect. If you are unsure, downgrade to the free plan first (via the billing page) to test whether free features meet your needs before you fully cancel.

Contact details for Trello and atlassian

If you need to contact Trello or Atlassian directly regarding your cancellation or refund, use these channels.

For money recovery, Tocancel recommends you request a refund via Atlassian's support portal first. If Atlassian refuses and you believe the decision breaches the Consumer Guarantees Act or Fair Trading Act, lodge a complaint with the Commerce Commission at comcom.govt.nz. The Commission can investigate and compel refunds if the company has acted unlawfully.

Your next step

You now have a clear path to cancel Trello confidently and recover your money if you qualify. Follow the step-by-step instructions above, save your confirmation email, and act within 14 days if you want to claim a refund. Tocancel has helped thousands of consumers cancel unwanted subscriptions and stand up for their rights when companies make it difficult. You are not alone, and you have legal protection on your side.

If Trello refuses your refund or makes cancellation deliberately hard, escalate to the Commerce Commission. Your rights matter, and Tocancel is here to remind you that you can take action. Visit Tocancel.com for guides on cancelling hundreds of other services, and share this guide with anyone who needs help escaping their Trello subscription.