Cancel Undo: The Right Way to Stop Your Subscription

How to cancel Undo in new zealand: your complete guide

Why you might want to cancel Undo and what you need to know

Undo is a mobile app subscription service that you access through your phone's app store-either iOS or Android. The service operates through Malkarak OÜ, a company based in Belgium, and billing happens via Apple or Google, not directly through Undo itself. This means your payment method and subscription controls live in your app store account, not with Undo.

If you've decided that Undo no longer fits your needs, you're not alone. Whether the cost has become too much, the features aren't delivering what you expected, or you've found an alternative you prefer, cancelling your subscription is a straightforward process-but there are critical steps you must follow to stop the charges completely. At Tocancel, we've helped thousands of New Zealand consumers navigate exactly this situation, and we want to make sure you understand your rights and avoid the common traps that leave subscriptions running long after you thought you'd cancelled.

How Undo operates in new zealand

Undo functions primarily through app store ecosystems rather than through a direct billing relationship with you. This means the company itself does not hold your payment details; Apple or Google does. You download the app, subscribe through your phone's native app store, and Undo manages the service features while the app store manages your recurring charge. No physical offices or postal addresses for Undo have been located in New Zealand, which is important to know if you need to escalate a complaint or pursue a refund.

Because Undo operates solely as a digital service through international app stores, your consumer protections in New Zealand fall under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. Understanding these laws empowers you to cancel with confidence and escalate if needed.

Why cancellation requires two separate actions

This is the critical point that trips up most people: deleting the Undo app or closing your Undo account does not automatically cancel your subscription billing. Your app store subscription runs independently of Undo's own systems. You must cancel the subscription at the source-Apple App Store or Google Play Store-to stop future charges. If you only close your Undo account and forget to cancel via the app store, you will continue to be charged every billing cycle until you take action at the app store level.

The two-step process sounds complicated, but it actually protects you: it means you control your billing through a major, regulated platform (Apple or Google) rather than relying on Undo alone to process your cancellation.

Your consumer rights under new zealand law

You have legal protections when cancelling a digital subscription in New Zealand, and understanding them puts you in a stronger position if Undo refuses to cooperate.

Consumer guarantees act and your subscription

The Consumer Guarantees Act 1993 gives you the right to cancel a subscription service if it fails to deliver what was promised. If Undo does not perform as described, you can request a refund or cancellation without penalty. In practice, this means if the app is broken, fails to provide the advertised features, or charges you incorrectly, the Consumer Guarantees Act is your legal lever.

Your legal position is clear: you have the right to cancel any subscription at any time, and the company cannot charge you beyond your cancellation date. If Undo continues to charge you after you cancel through your app store, that is a breach of the Fair Trading Act 1986, and you can escalate to the Commerce Commission.

Fair trading act protections

The Fair Trading Act 1986 prohibits misleading or deceptive conduct in commerce. If Undo makes cancellation deliberately difficult, hides cancellation options, or fails to honour a cancellation you've made, that conduct may breach the Fair Trading Act. The Commerce Commission (New Zealand's consumer enforcement body) can investigate and take action on your behalf if you escalate.

If Undo refuses to stop billing you after you cancel through your app store, document everything-screenshots of your cancellation confirmation, billing statements showing charges after your cancellation date-and report the conduct to the Commerce Commission.

How to cancel Undo on your iPhone

If you use iOS, Apple handles your subscription billing, and you will manage your cancellation through Apple's Settings app, not through Undo itself.

1. Open Settings on your iPhone and tap your Apple ID at the top of the screen.
   • If you do not see your Apple ID, you may not be signed into an Apple account; sign in first using your Apple ID and password.
2. Select Subscriptions from the menu that appears.
   • This option appears below "Media & Purchases" in the menu.
3. Scroll through the list of active subscriptions and tap on Undo.
   • If you do not see Undo in this list, your subscription may have already been cancelled, or it may be billed under a different app name.
4. Tap Cancel Subscription or turn off Auto-Renewal (the exact label depends on your iOS version).
   • On newer iOS versions, you may see a "Cancel" button next to the renewal date.
5. You will see a confirmation screen asking why you are cancelling; select a reason or skip this step.
   • Apple uses this feedback to improve the app store experience; your answer does not affect your cancellation.
6. Confirm your cancellation by tapping the final Confirm button.
   • After you confirm, Apple sends you a receipt email confirming the cancellation. Take a screenshot of your Settings screen showing the subscription is no longer listed, as proof of cancellation for your records.

Pro tip: Apple will often offer you a discount or free trial to keep your subscription active at this point. If you are certain you want to cancel, ignore the offer and proceed with cancellation.

Important: Cancelling your subscription stops future charges but does not refund the billing period you have already paid for. If you paid for a month yesterday and cancel today, you lose access to that paid period once it expires-no partial refunds apply under normal circumstances.

How to cancel Undo on android

Android users manage subscriptions through Google Play, which operates separately from the Undo app itself.

1. Open the Google Play Store app on your Android phone.
   • The Google Play Store icon looks like a colourful triangle and is usually on your home screen.
2. Tap your profile icon in the top right corner.
   • This appears as a circle with your profile picture or initial inside.
3. Select Payments and subscriptions from the dropdown menu.
   • You may need to scroll down to find this option.
4. Tap Subscriptions to view all active subscriptions on your account.
   • This shows every app you are currently paying for on a recurring basis.
5. Tap on Undo from the list of active subscriptions.
   • If you do not see Undo, your subscription may have already been cancelled.
6. Tap Cancel subscription at the bottom of the Undo subscription page.
   • Google Play will ask you why you are cancelling; this is optional feedback and does not delay your cancellation.
7. Confirm your cancellation by tapping Yes, cancel on the final confirmation screen.
   • Google Play sends you a confirmation email. Screenshot this email and your subscription cancellation screen as proof for your records.

Pro tip: If Google Play offers you a discount or a free month to stay subscribed, you can decline and proceed with your cancellation. This offer does not affect your ability to cancel.

Important: Like Apple, Google Play does not offer partial refunds once you have been billed for a period. Your cancellation takes effect at the end of your current billing cycle, not immediately.

What happens after you cancel Undo

Understanding the timeline and what to expect helps you feel confident that your cancellation has worked.

Your cancellation timeline

Once you cancel through your app store, Undo's access to your account stops at the end of your current billing period. If you paid on the 15th of the month and you cancel on the 20th, you can use Undo until the 15th of the next month. After that date, you will no longer be able to open the app or access your data within Undo, and the app store will not charge you again.

You will receive a final confirmation email from either Apple or Google on the date your access ends. This email is your proof that the cancellation was successful; keep it in your records.

What if you are charged after cancellation?

If your app store shows no active Undo subscription but you are still charged, contact Tocancel immediately for guidance on escalation. First, take a screenshot of your app store subscription list showing that Undo is no longer active. Then, check your bank or credit card statement to identify the exact date and amount of the unwanted charge. If the charge came from Apple or Google, contact them directly; if you cannot identify the source, contact the Commerce Commission and file a complaint.

You have the right to dispute any charge that occurs after your cancellation date. Your bank or credit card company can reverse the charge as fraudulent or unauthorized, and you can demand a refund directly from the payment processor.

Refund eligibility and what to expect

Understanding Undo's refund policy and your rights as a New Zealand consumer means you know exactly what you can recover.

Standard refund policy

Undo does not offer refunds for subscription periods you have already paid for. This is standard practice for app store subscriptions. Once you have been billed for a month, week, or year, that period is non-refundable unless you have a specific reason (see below).

However, if you cancel within 14 days of your first charge, you may be eligible for a refund. This is the Consumer Guarantees Act 14-day cooling-off period for digital services. If you subscribed to Undo on the 1st and decide to cancel on the 10th, you can request a refund of that first charge from Apple or Google.

When you can claim a refund

You are entitled to a refund if:

• You cancel within 14 days of your initial subscription and request a refund from Apple or Google (not from Undo).
• Undo fails to deliver the advertised service-for example, the app is broken, features are missing, or you cannot access your data despite being charged.
• You are charged after your cancellation date (a billing error).
• You are a minor and did not consent to the subscription (a parent or guardian must initiate this claim).

To claim a refund, go to your app store (Apple App Store or Google Play), find your Undo transaction, and select "Report a Problem" or "Request Refund." Explain your reason clearly and include any screenshots of the issue. Apple and Google process refund requests within 5 to 10 business days.

Common mistakes to avoid when cancelling Undo

We understand the frustration when a cancellation goes wrong; these mistakes are more common than you might think, but they are entirely avoidable.

Mistake 1: deleting the app instead of cancelling the subscription

Deleting the Undo app from your phone stops you from using it, but the app store subscription remains active. You will continue to be charged every month or week until you cancel through your app store settings. Always cancel the subscription first, then delete the app if you wish.

Mistake 2: assuming closure of your Undo account cancels billing

If Undo has a login account or user profile, closing that account does not cancel your app store subscription. The billing is completely separate. You must always cancel at the app store level, regardless of whether you close your account within the Undo app itself.

Mistake 3: not taking screenshots of your cancellation confirmation

Screenshots are your proof. If Undo or your app store disputes whether you cancelled, a screenshot of the cancellation confirmation page protects you. Take a screenshot as soon as you see the final confirmation message, and keep it for at least three months.

Mistake 4: ignoring the first unwanted charge after cancellation

If you are charged after your cancellation date, act immediately. Contact your bank or credit card company and dispute the charge as unauthorized. Do not wait or assume the company will fix it-escalation is your responsibility. The sooner you dispute, the sooner you recover your money.

Pricing, billing cycle and subscription plans

Undo's pricing varies by region and payment method, but understanding your billing cycle helps you plan your cancellation.

Your key takeaway: know your billing date. Set a phone reminder three days before your next billing date if you think you might cancel, so you do not accidentally pay for a period you do not need.

How to check if you are still subscribed to Undo

If you are unsure whether your cancellation worked, verify your status in your app store.

Verify on iOS

Open Settings, tap your Apple ID, select Subscriptions, and scroll to see all active subscriptions. If Undo does not appear in this list, your subscription has been cancelled and you will not be charged again. If Undo still appears, you must complete the cancellation steps above.

Verify on android

Open the Google Play Store, tap your profile icon, go to Payments and subscriptions, then Subscriptions. If Undo is not in your active subscriptions list, you are cancelled. If it appears, complete the cancellation steps above immediately.

Check your bank or credit card statement

The most reliable proof is your payment history. Log into your bank or credit card account and check the last 90 days of transactions. If no charge from Apple (ITUNES.COM or APPLE.COM) or Google (GOOGLE.COM or PLAY.GOOGLE.COM) appears for Undo after your cancellation date, your cancellation is confirmed.

What to do if Undo refuses to stop charging you

If you have cancelled through your app store but continue to be charged, you have clear escalation paths.

Step 1: contact your app store

If the charge came from Apple or Google, contact them directly. Apple: visit support.apple.com or call 0800 048 0408. Google: visit support.google.com or email support. Provide your cancellation screenshot and the disputed charge details. Apple and Google process these disputes within 5 to 10 business days.

Step 2: dispute the charge with your bank

If your app store does not resolve the issue, contact your bank or credit card company and dispute the charge as unauthorized. Your bank can reverse the charge and may open an investigation. This is your strongest consumer protection tool and often results in immediate refunds while the dispute is investigated.

Step 3: escalate to the commerce commission

If Undo continues to charge you after you have cancelled and disputed the charge, report the conduct to the Commerce Commission. Visit www.comcom.govt.nz, fill out a complaint form, and describe the situation. Include your cancellation proof, billing statements, and communication records. The Commerce Commission can investigate and take enforcement action if Undo is engaging in unfair trading practices.

At Tocancel, we have helped New Zealand consumers successfully escalate to the Commerce Commission and recover hundreds of dollars in disputed charges. You are not alone in this process.

Summary: your cancellation checklist

Use this checklist to ensure you have cancelled Undo completely and protected yourself.

Why tocancel is your trusted guide for cancelling Undo

Cancelling digital subscriptions can feel complex, especially when companies operate across multiple platforms and jurisdictions. Undo's Belgium-based operation and reliance on app store billing create confusion for many New Zealand users, but your rights remain clear and enforceable. Tocancel specializes in helping consumers like you navigate these exact situations, translate legal rights into practical action, and escalate when companies fail to honour cancellations.

You have the right to cancel Undo at any time. You have the right to dispute any charge that occurs after your cancellation. You have the right to report unfair practices to the Commerce Commission. Tocancel has helped thousands of New Zealand consumers exercise these rights and recover money they thought was lost. Your cancellation is in your hands, and these steps work.

Visit Tocancel today for more guides on cancelling subscriptions across hundreds of services, escalation templates, and real consumer stories. Whether you need step-by-step help, refund advice, or help with a dispute, Tocancel is here to empower you to take control of your subscriptions and your money.