Cancel Worthpoint: The Right Way

How to cancel Worthpoint and recover your subscription fees in new zealand

Why you might want to cancel Worthpoint

Worthpoint is a subscription-based research platform for antique dealers, collectors, valuers, and resellers across New Zealand. The service gives you access to a Price Guide database, a MARKS database for identifying maker signatures, historical imagery in The Vault, and WorthScore insights to help estimate item values. Many New Zealand users find the platform invaluable for research before buying, selling, or insuring collectibles and antiques.

However, if the subscription no longer meets your needs, you were charged after a free trial you intended to cancel, or you simply want to reduce expenses, you have clear rights under New Zealand consumer law to cancel without penalty. Tocancel is here to walk you through the cancellation process step by step, and to ensure you understand what you are entitled to recover.

Who uses Worthpoint and what it does

Collectors, auction house employees, insurance assessors, and people buying or selling second-hand items all use Worthpoint to verify item values and authenticate maker marks. You access the platform to estimate what an antique or collectible is worth, confirm who made an object, and find historical sales data to support buying or reselling decisions. The platform holds decades of pricing records and authentication information that would otherwise take months to research manually.

Worthpoint subscription models and trial periods

Worthpoint offers monthly and annual subscription plans at different price points depending on your research needs. The service also advertises a free trial, typically lasting 7 days or 7 lookups, whichever comes first. A common issue Tocancel has documented is that users do not actively cancel their trial before the free period ends, and the subscription then converts to a paid plan without explicit confirmation. This pattern is widespread and puts the burden on you to remember to cancel-a practice that can breach New Zealand fair trading laws if the terms were not crystal clear when you signed up.

Your consumer rights under new zealand law

Before you cancel, you should know exactly what protections New Zealand law gives you as a consumer. These rights are your strongest tool if Worthpoint resists your cancellation request or refuses to refund charges you dispute.

Consumer guarantees act protections

The Consumer Guarantees Act 1993 is the foundation of consumer protection in New Zealand. It requires that all services-including digital subscriptions like Worthpoint-be of acceptable quality, fit for the purpose you were told they serve, and delivered with reasonable care and skill. If Worthpoint fails to deliver what was promised, or if the service does not match what you were led to expect, you have the right to request a refund, credit towards future services, or cancellation without penalty.

Your legal position is straightforward: if Worthpoint took your money but did not deliver the service as described, or if you cancelled before your trial period ended but were still charged, the Consumer Guarantees Act gives you a remedy. Keep all emails, receipts, and screenshots as evidence of what you agreed to and what actually happened.

Fair trading act protections for automatic renewals

The Fair Trading Act 1986 prohibits misleading or deceptive conduct by traders. If Worthpoint automatically renewed your subscription without your explicit written consent before the renewal date arrived, this likely breaches the Fair Trading Act. Many users report that Worthpoint converted their free trial to a paid subscription without sending a clear reminder or requiring active confirmation beforehand. If this happened to you, you can argue that the conduct was unfair and demand a refund of the charges you did not knowingly authorise.

Where to escalate if Worthpoint refuses to help

If Worthpoint declines your refund request, ignores your cancellation email, or claims they cannot help, you have two independent agencies to turn to. The Commerce Commission is New Zealand's main consumer protection authority and investigates complaints about unfair trading practices. The Disputes Tribunal handles disputes under NZD $20,000 at no cost to you and can order Worthpoint to refund your money. Document every interaction with Worthpoint-dates, times, names of staff, and the exact response you received-before escalating to either body. Tocancel recommends keeping this record from day one of your cancellation request.

How to cancel Worthpoint: step-by-step methods

You have three primary channels to cancel your Worthpoint subscription. Tocancel recommends the website contact form as your first choice because it creates a documented paper trail, but all methods are equally valid under New Zealand law.

Cancel via the Worthpoint website (recommended)

Using the website contact form is the most defensible approach because you receive written confirmation and Worthpoint has a documented record of your request. This protects you if billing disputes arise later or if Worthpoint claims they never received your cancellation.

1. Visit the Worthpoint website and navigate to the About or Contact page.
   • Look for a "Contact Us" link, typically in the footer or main navigation menu.
2. Open the contact form and select "Subscription Cancellation" or "Account Support" from the dropdown menu.
   • If no dropdown exists, select the category that comes closest to your issue.
3. Enter your full name, email address, and the email address associated with your Worthpoint account.
   • This ensures Worthpoint can locate your subscription quickly.
4. In the message field, write: "I request cancellation of my Worthpoint subscription effective immediately. Please confirm this cancellation in writing and cease all future billing to my account."
   • Keep the language clear and direct-do not apologise or over-explain.
5. Submit the form and take a screenshot of the confirmation page.
   • Save this screenshot and any confirmation email you receive to a safe folder on your device.
6. Wait 3 to 5 business days for a response from Worthpoint.
   • If you do not hear back, follow up with a second email or phone call.

Cancel via email

Sending an email to Worthpoint creates a timestamped record of your request and is a backup method if the website form fails. Email is also useful if you need to include documents (such as screenshots of misleading trial terms) to support your cancellation request.

1. Find Worthpoint's customer support email address on their website (usually [email protected] or a similar format).
2. Send an email with the subject line "Subscription Cancellation Request-Urgent."
   • A clear subject line helps Worthpoint staff route your email to the right team.
3. In the email body, include your full name, email address, and the email address on your account.
   • State: "I request immediate cancellation of my Worthpoint subscription. Please confirm this cancellation in writing and stop all billing to my account effective today."
4. If you are disputing charges, add a sentence: "I am also requesting a refund of charges incurred after [date], as I did not explicitly consent to renewal."
   • Be specific about which charges you dispute.
5. Send the email and save a copy to your records.
   • Note the date and time you sent it so you can reference this later if needed.

Cancel by phone

Calling Worthpoint allows you to speak to a representative directly and receive immediate verbal confirmation of your cancellation. However, phone cancellations leave no written trail unless you record the call (check New Zealand recording laws first) or ask the representative to follow up with a confirmation email.

1. Find Worthpoint's customer support phone number on their website.
2. Call during business hours and ask to speak to the customer support or billing team.
   • Have your account email address and subscription details ready.
3. Say clearly: "I want to cancel my Worthpoint subscription effective immediately and request written confirmation."
   • Ask the representative to send you a confirmation email after the call.
4. Write down the representative's name, the date and time of the call, and what they said.
   • Email Worthpoint after the call with the subject "Confirmation of Phone Cancellation" and repeat what was discussed.

Pricing and subscription plans

Understanding what you are paying for helps you decide whether to cancel and what you might be entitled to refund. Below is a breakdown of typical Worthpoint subscription options available to New Zealand users.

Prices vary depending on currency fluctuations and any promotional offers Worthpoint is running. Always check the Worthpoint website for current pricing before deciding to subscribe. If you were charged a different amount than advertised, note this when you request a refund.

What happens after you cancel Worthpoint

Once you submit a cancellation request, several things should happen within a defined timeframe. Understanding this timeline helps you spot delays and know when to escalate.

Immediate steps after cancellation

Within 1 to 3 business days of your cancellation request, Worthpoint should send you a written confirmation email. This email should confirm that your subscription is cancelled, your access will stop, and no further charges will be applied. If you do not receive this email within 3 business days, send a follow-up message or call to confirm your cancellation was processed.

Check your account access a few days after cancellation to verify you can no longer log in. If you still have access after 7 days, contact Worthpoint again and inform them that the cancellation was not completed. Screenshot your login attempts as evidence.

Checking your bank statement

Monitor your bank statement or credit card for the next 30 to 60 days to ensure Worthpoint does not attempt to bill you again. If a charge appears after your cancellation date, this is evidence that your cancellation request was not processed correctly. Report this charge to your bank immediately and request a chargeback under the Consumer Guarantees Act. Tocancel recommends taking a screenshot of any post-cancellation charges as evidence.

Refund expectations and timelines

If you are entitled to a refund under the Consumer Guarantees Act or Fair Trading Act, Worthpoint should process it within 14 to 30 days of your cancellation request. The refund will typically be credited back to the original payment method (credit card, debit card, or PayPal account). If you were charged for a trial period you cancelled before the trial ended, you have a strong case for a full refund of that charge.

If Worthpoint does not refund your money within 30 days, escalate your complaint to the Commerce Commission. Include all documentation: your cancellation email, Worthpoint's response (or lack thereof), screenshots of the misleading trial terms, and copies of the charges on your bank statement. Tocancel has helped thousands of consumers recover unfairly charged subscription fees by providing this evidence to the Commerce Commission.

Refund rights and how to claim them

You have a right to a refund under New Zealand consumer law in several specific situations. Knowing which category applies to you strengthens your claim.

When you can demand a refund

You can request a full or partial refund if any of the following apply:

• You were charged for your free trial after it ended without explicit consent to convert to a paid plan.
• Worthpoint failed to deliver the promised service quality (e.g., the Price Guide was inaccurate or the database was frequently offline).
• You cancelled before a billing date, but were still charged for the next cycle.
• Worthpoint's terms and conditions were unclear about when and how to cancel, or did not mention automatic renewal at all.
• You paid for an annual plan but were able to cancel within a reasonable cooling-off period (typically 14 days from purchase).

How to request a refund from Worthpoint

When you submit your cancellation request, also submit a refund request if you believe you are entitled to one. Use the same channels (website form, email, or phone) and be specific about which charges you dispute and why. For example: "I was charged NZD $35 on 15 August 2024 for a trial period I cancelled on 12 August 2024. Under the Consumer Guarantees Act, I request a full refund of this charge."

Worthpoint may ask you to provide evidence (screenshots of the trial terms, emails showing you cancelled, etc.). Gather this evidence before you contact them so you can respond quickly to any requests. If Worthpoint refuses your refund request within 14 days, you can escalate to the Commerce Commission or Disputes Tribunal without paying a fee.

Common mistakes to avoid when cancelling

It is frustrating when a cancellation goes wrong, but most problems can be prevented by taking a few simple steps. Knowing what to watch for helps you protect yourself.

Not keeping a paper trail

The biggest mistake consumers make is cancelling by phone without getting written confirmation. If Worthpoint later claims your cancellation never happened, you have no proof of your request. Always submit your cancellation via email or the website contact form, and keep screenshots and forwarded emails for at least 12 months. This single step protects you in almost every dispute.

Assuming the free trial has ended automatically

Many users assume that when their free trial period ends, they are no longer subscribed. This assumption is dangerous. Even if the trial expires, you remain subscribed unless you actively cancel. The only way to be certain your account is cancelled is to receive written confirmation from Worthpoint. Do not assume anything-always follow up and verify.

Cancelling on the last day of your billing cycle

If you cancel close to your next billing date, Worthpoint may have already processed the charge before your cancellation request reaches them. To be safe, cancel at least 5 to 7 days before your renewal date. If you miss this window and are charged, request a refund citing the short notice period and the Consumer Guarantees Act.

Ignoring charges after cancellation

Some users see a charge appear after they cancelled and assume it is a processing error that will resolve itself. It rarely does. If you see a charge after your cancellation date, contact Worthpoint immediately and ask them to explain it. If they cannot justify the charge, request a chargeback from your bank. Do not wait-the longer you delay, the harder it becomes to dispute.

Reasons to keep or cancel Worthpoint

Before you finalise your cancellation decision, weigh the value of the service against your actual usage and budget. This table summarises when Worthpoint is worth keeping and when cancelling makes sense.

Contact information and cancellation address

To complete your cancellation, you will need Worthpoint's official contact details. Worthpoint does not have a separate postal address for New Zealand; all cancellation requests are handled by their United States headquarters and customer support team.

Primary cancellation contact methods

Use the following channels to submit your cancellation request:

• Website contact form: Visit worthpoint.com and look for the "Contact Us" link (usually in the footer). Select "Account Support" or "Subscription Cancellation" from the menu and submit your request.
• Email: Send your cancellation request to [email protected] with the subject line "Subscription Cancellation Request." Include your account email address and request written confirmation.
• Phone: Worthpoint's customer support phone line is available during US business hours. You can find the current phone number on their website. Ask for written confirmation to be sent via email after the call.

If Worthpoint fails to respond

If Worthpoint does not respond to your cancellation request within 5 business days, or refuses your cancellation, you can escalate your complaint to New Zealand's consumer protection authorities. Tocancel recommends keeping all your attempts to contact Worthpoint before you escalate.

• Commerce Commission: File a complaint at www.comcom.govt.nz. This is New Zealand's main consumer protection authority and investigates unfair trading practices.
• Disputes Tribunal: For disputes under NZD $20,000, file a claim at www.disputestribunal.govt.nz. The service is free and you do not need a lawyer.

Final summary and next steps

Cancelling your Worthpoint subscription is a straightforward process if you follow the right steps. You have clear rights under the Consumer Guarantees Act 1993 and Fair Trading Act 1986 to cancel without penalty, to demand a refund if you were charged unfairly, and to escalate your complaint to the Commerce Commission if Worthpoint refuses to help.

Start by submitting a cancellation request via the Worthpoint website contact form or email to [email protected]. Keep copies of your request and any response you receive. If you were charged during a free trial you intended to cancel, or if you believe the subscription terms were misleading, request a refund at the same time and cite the Consumer Guarantees Act in your message. Monitor your bank statement for the next 30 days to ensure no further charges appear.

If Worthpoint does not respond within 5 business days, or refuses to process your cancellation or refund request, escalate your complaint to the Commerce Commission or Disputes Tribunal. You do not need to pay a fee to file a dispute, and you do not need a lawyer to represent you. Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover unfairly charged fees by providing clear guidance and supporting evidence to the relevant authorities. Your consumer rights are strong-use them confidently, and do not accept delays or refusals from Worthpoint.