Cancel My Food Bag: The Right Way

How to cancel My Food Bag in new zealand and protect your consumer rights

What My Food Bag is and how your subscription works

My Food Bag is a New Zealand meal kit delivery service that sends pre-portioned ingredients and recipes directly to your door each week. The service handles your meal planning, sourcing, and ingredient preparation so you can cook fresh meals at home without the shopping trip.

Each week, you select recipes from their menu or let the service recommend meals based on your dietary preferences. Your order locks at midnight every Monday, and My Food Bag immediately begins sourcing and packing your ingredients for delivery. This timing is critical when you want to cancel, and Tocancel is here to help you navigate the process with confidence.

How the subscription structure works

Your My Food Bag subscription renews automatically every week unless you skip or cancel before the Monday midnight deadline. After midnight passes, the company begins sourcing your ingredients and you cannot modify that week's delivery without incurring a charge.

You can adjust your plan size, meal selections, and delivery frequency each week up until the cut-off point. Once you understand this timing, you hold the power to control your subscription and avoid unwanted charges.

Plan options and pricing structure

My Food Bag offers multiple plans to suit different household sizes and cooking preferences. Pricing varies based on the number of meals you select, serving sizes, recipe complexity, and current promotional offers.

Visit the My Food Bag website directly to view current pricing for your chosen plan and delivery postcode, as costs change regularly with menu updates and promotions.

Your consumer rights and why cancellation matters

As a New Zealand consumer, you have legal rights that protect you when you subscribe to recurring services like meal kit deliveries. Understanding these rights puts you in control of your decision to cancel.

What the consumer guarantees act means for you

The Consumer Guarantees Act 1993 is New Zealand law that protects your rights in any transaction with a business. When you subscribe to My Food Bag, this law applies to your contract with the company.

Your legal position is clear: you have the right to cancel your subscription at any time. The company cannot force you to continue paying for a service you no longer want, and they cannot impose unreasonable penalties for cancellation. If My Food Bag refuses to process your cancellation or charges you unfairly after you have requested to cancel, you can escalate your complaint to the Commerce Commission, which is New Zealand's consumer protection authority.

Tocancel advises that you document every cancellation request you make, including the date, time, and method (email, app, phone, or web form). This evidence protects you if the company later claims they never received your request.

Your right to cancel without penalty

You do not need a reason to cancel your subscription, and you do not owe the company an explanation. Once you submit a valid cancellation request before the Monday midnight deadline, My Food Bag must stop charging you from that point forward.

If the company charges you after you have cancelled, you have the right to request a refund. Keep proof of your cancellation request and any subsequent charges, as this evidence is essential if you need to dispute the transaction with your bank or escalate the matter to the Commerce Commission.

How to cancel My Food Bag: step-by-step instructions

Cancelling your My Food Bag subscription requires you to act before the Monday midnight cut-off to prevent a charge for the following week. Tocancel recommends cancelling early in the week to ensure your request is processed in time.

Cancellation via the website or mobile app

The fastest way to cancel is through your My Food Bag account online. Follow these steps to ensure your cancellation is processed correctly.

1. Log in to your My Food Bag account using your email address and password
   • Visit myfoodbag.co.nz and click the login button at the top right of the page
   • If you have forgotten your password, click the "Forgot password" link and follow the reset email that arrives in your inbox
2. Navigate to your account settings or subscription management section
   • On the website, click your account icon or profile menu in the top navigation
   • On the mobile app, look for the settings or account icon, usually located at the bottom or top right of the screen
   • Select "My Subscription" or "Manage Subscription" from the menu options
3. Locate the "Cancel Subscription" or "Pause Subscription" option
   • Read any messages or warnings the system displays; these are informational only and do not override your right to cancel
   • Click the cancellation button to proceed
4. Confirm your cancellation when prompted
   • The system may ask you to select a reason for cancellation; this is optional and does not affect your right to cancel
   • Click the final confirmation button to submit your cancellation
5. Take a screenshot of the confirmation page
   • This is your proof that you cancelled; save it to your phone or email it to yourself
   • Note the date and time the cancellation was confirmed
6. Check your email for a cancellation confirmation message from My Food Bag
   • This email should arrive within a few hours; if you do not receive one within 24 hours, contact the company to verify your cancellation was processed

Cancellation by phone or email

If you prefer to speak to someone directly or have trouble cancelling online, you can contact My Food Bag through their customer service channels. This method creates a record of your cancellation request, which Tocancel recommends keeping for your protection.

1. Contact My Food Bag through their website contact form or call their customer service line
   • Visit myfoodbag.co.nz and look for the "Contact Us" or "Help" section
   • You can also search for their phone number on the website or in your order confirmation emails
2. State clearly that you want to cancel your subscription immediately
   • Say: "I want to cancel my My Food Bag subscription effective immediately"
   • Provide your account email address and full name
3. Ask for a cancellation confirmation number or email
   • This is your proof of cancellation; write it down or take a screenshot
   • Request that the company send you a written confirmation to your email address
4. Confirm the cancellation date and that no further charges will apply
   • Ask: "When does my subscription end and when is the last charge I will receive?"
   • Verify that no charges will appear on your account after your cancellation date
5. Document the date, time, and name of the person who processed your cancellation
   • If you spoke to someone by phone, note their name and the time you called
   • If you emailed, keep the email thread with timestamps

What happens after you cancel and when refunds apply

Cancellation does not happen instantly; understanding the process ensures you know exactly when your charges stop and when to expect a refund if one is due.

Timeline after cancellation

Once you submit a valid cancellation before the Monday midnight deadline, My Food Bag must honour your request. You will not be charged for the next delivery after your cancellation date.

If you cancel after the Monday midnight cut-off, the company has already begun sourcing your ingredients and will charge you for that delivery. This is why timing matters enormously, and Tocancel emphasises cancelling early in the week to protect yourself.

Refunds for charges after cancellation

If My Food Bag charges you after you have cancelled, you have the right to request a refund. Contact the company immediately and reference your cancellation confirmation date and number.

If the company refuses to refund you, you can escalate your complaint to the Commerce Commission, which has the authority to investigate the company's conduct and compel a refund if warranted. You can also dispute the charge with your bank, which may reverse the transaction on your behalf.

Do not accept "the system charged automatically" as a valid reason for the company to keep your money. You cancelled correctly, and the company must refund you if they charged you after your cancellation date.

Common cancellation mistakes to avoid

Many consumers accidentally keep their subscriptions active or fail to cancel properly because they miss critical steps or timing deadlines. Being aware of these pitfalls protects you from unwanted charges and frustration.

Mistake one: pausing instead of cancelling

My Food Bag allows you to pause your subscription for a few weeks without cancelling outright. If you click "Pause," your subscription remains active and will resume automatically after the pause period ends.

If you want to stop completely and never receive deliveries again, you must select "Cancel," not "Pause." Tocancel has helped thousands of consumers realise this distinction too late, after they were charged when a pause period ended unexpectedly.

Mistake two: cancelling after the monday midnight deadline

Your cancellation request must be submitted before the Monday midnight cut-off. If you cancel at 12:01am Tuesday, the company has already locked your order and begun sourcing your ingredients.

To avoid this, cancel by Sunday evening at the latest. This gives you a buffer and ensures your request is processed well before the deadline.

Mistake three: not keeping proof of cancellation

Without a screenshot, confirmation email, or reference number, you have no evidence that you cancelled if the company later charges you. Always capture proof immediately after you submit your cancellation request.

If My Food Bag charges you after you cancelled and you do not have proof, it becomes your word against theirs. The Commerce Commission will ask to see evidence of your cancellation request, so save it to your email or cloud storage for safekeeping.

Mistake four: ignoring charges after cancellation

If you see a charge on your account after your cancellation date, contact My Food Bag and your bank immediately. Do not assume the charge is a mistake that will be reversed on its own.

The sooner you dispute the charge, the easier it is to recover your money. Bank chargeback windows typically close after 60-90 days, so do not delay. Tocancel recommends checking your account weekly for the first month after cancellation to catch any erroneous charges.

Checklist: before and after you cancel

Use this checklist to ensure you have completed every step and protected yourself before, during, and after your cancellation.

Should you cancel or pause your subscription instead?

My Food Bag offers a pause option that temporarily stops your deliveries without cancelling outright. Decide whether cancellation or a pause is right for your situation.

If you choose to pause, set a reminder on your phone for the day before your pause ends. This way, you can decide whether to resume or cancel before your subscription reactivates.

What to do if My Food Bag refuses to cancel

In rare cases, a company may claim they cannot process a cancellation or may impose unreasonable conditions on cancellation. Know your rights and the steps to take if this happens.

Your escalation rights

If My Food Bag refuses to cancel your subscription, you have the right to escalate your complaint to the Commerce Commission, which enforces consumer protection law in New Zealand. The company cannot legally refuse your cancellation request or impose penalties for cancelling a subscription.

Before escalating, make sure you have documented every cancellation attempt. Collect emails, screenshots, call logs, and confirmation numbers. This evidence will support your case if you need to file a formal complaint.

Steps to take if the company will not cancel

1. Send a formal cancellation request via email
   • Write: "I formally request to cancel my My Food Bag subscription effective immediately. Please confirm cancellation within 48 hours."
   • Keep a copy of this email and the timestamp when you sent it
2. If the company does not respond within 48 hours, contact them by phone
   • Repeat your cancellation request clearly and ask for the name and employee ID of the person you spoke to
   • Request written confirmation of your cancellation
3. If you are still refused, file a complaint with the Commerce Commission
   • Visit beehive.govt.nz or call the Commerce Commission directly
   • Provide all documentation of your cancellation attempts and the company's refusal
   • The Commission will investigate and can compel the company to cancel and refund you if warranted
4. Dispute any charges with your bank if My Food Bag continues to charge you
   • Provide your bank with proof of your cancellation request and the company's refusal to cancel
   • Your bank may reverse the charges on your behalf

Tocancel has guided thousands of consumers through this escalation process and understands the frustration it creates. You have legal rights, and the Commerce Commission exists to enforce them when a company fails to do so.

Your next steps and how tocancel can help

Cancelling My Food Bag is straightforward when you know the process, the deadlines, and your rights. Take action today to stop unwanted charges and regain control of your subscription.

Review the step-by-step cancellation instructions above, submit your request before the Monday midnight deadline, and save your confirmation. If you encounter any problems, remember that Tocancel has helped thousands of consumers cancel meal kit subscriptions and navigate disputes with companies that refuse to honour cancellation requests.

Visit tocancel.com to explore guides for cancelling other New Zealand subscriptions and services. Tocancel provides free, clear advice to help you understand your consumer rights and take confident action. Whether you need help documenting a cancellation dispute, understanding your refund rights, or escalating a complaint to the Commerce Commission, Tocancel is your trusted resource for navigating subscription cancellations in New Zealand.

How to contact My Food Bag for support

If you need to reach My Food Bag directly for cancellation support or customer service inquiries, use the contact methods below. Tocancel recommends always using written communication (email or web form) when possible, as this creates a documented record of your request.

My Food Bag contact details:

Website: myfoodbag.co.nz
Contact form: Available on the My Food Bag website under "Help" or "Contact Us"
Email: Check your account emails or the website for customer service contact details
Phone: Available through the website or your order confirmation emails

When you contact the company, always include your account email address and full name. State your request clearly: "I want to cancel my subscription immediately." Request a confirmation number or written confirmation of your cancellation, and keep this documentation for your records.

If the company fails to respond to your cancellation request within 48 hours, escalate your complaint to the Commerce Commission at beehive.govt.nz. You have the right to cancel at any time, and Tocancel stands with you in ensuring that right is honoured.