Cancel Infinite Energy: Step-by-Step Guide

How to cancel Infinite Energy in new zealand and reclaim your rights

What is Infinite Energy and why you might need to cancel

Infinite Energy operates as an energy-related service provider registered in Cromwell, Central Otago, New Zealand. However, the company publishes limited information about its cancellation policies, pricing structures, and service terms on publicly accessible channels. This lack of transparency creates real difficulty for customers trying to understand what they have signed up for and how to exit their agreement.

Before you take any cancellation action, you must verify that you are dealing with the New Zealand entity and not an unrelated overseas company using the same name. Check your invoice, bank statement, or receipt to confirm the company address and jurisdiction. This simple step prevents costly mistakes and ensures your cancellation reaches the correct organisation.

Understanding the service scope

Infinite Energy may operate as an energy retailer, a service provider, or a digital platform, but the company does not openly detail its service offerings or contract terms online. This opacity is frustrating, but it does not weaken your legal position as a consumer. When a business fails to provide clear information upfront, New Zealand law actually strengthens your rights to cancel and claim refunds.

Confirm exactly what service you subscribed to by reviewing your confirmation email, contract documents, or billing statements. If you cannot find clear written terms, keep this evidence-it supports your cancellation case and may entitle you to remedies under the Consumer Guarantees Act.

Company contact and mailing details

Infinite Energy's principal mailing address is registered as a postal address (PO Box) in Cromwell. For legal service, the company uses an alternative address care of BDO Southern Lakes and Central Otago Ltd. You will need these details to submit your cancellation request in writing and create a documented trail of communication.

Always send cancellation correspondence to the correct registered address and keep copies of all communications, including delivery confirmation and dates sent. This paper trail is crucial if you later need to escalate your case to the Commerce Commission or pursue a dispute resolution claim.

Your consumer rights in new zealand

New Zealand consumer law gives you powerful protections, regardless of whether Infinite Energy makes them visible on their website.

Consumer guarantees act and fair trading act

Two major laws protect you: the Consumer Guarantees Act (1993) and the Fair Trading Act (1986). Under the Consumer Guarantees Act, every service you purchase must be of acceptable quality, fit for purpose, and delivered within a reasonable timeframe. If Infinite Energy has failed to meet these standards-or if the service is faulty, misrepresented, or cannot do what it claims-you have legal grounds to request a refund, compensation, or cancellation without penalty.

The Fair Trading Act protects you against misleading or deceptive conduct. If the company made false claims about its service, charged you without clear consent, or locked you into a contract without transparent terms, this law gives you additional remedies. Your legal position is strong even if the company has not been transparent about cancellation procedures.

Your right to cancel exists independently of the company's cancellation policy. If no clear exit terms are published, you are protected-this transparency gap itself is a breach of fair trading principles and strengthens your cancellation case.

Dispute resolution and escalation pathways

If Infinite Energy refuses to honour your cancellation request or refund claim, you have formal escalation options. The Commerce Commission is New Zealand's consumer regulator and handles complaints about breaches of the Consumer Guarantees Act and Fair Trading Act. You can lodge a complaint at www.comcom.govt.nz or contact them directly at 0800 943 600.

Additionally, check whether Infinite Energy is a member of a Disputes Resolution Scheme (DRS). If it is, you can escalate unresolved disputes to an independent mediator at no cost. Contact the company directly and ask which DRS scheme covers their service (if any).

Tocancel understands that many consumers hesitate to escalate, but these agencies exist to enforce your rights and hold traders accountable when they ignore reasonable cancellation requests.

Why you might want to cancel Infinite Energy

Understanding your reasons for cancellation helps you present a clear case to the company and supports any formal complaint if needed.

Common reasons to exit your agreement

You may wish to cancel because the service is not delivering what was promised, charges exceed what you agreed to, the company has failed to provide transparent billing or contract terms, or you have simply found a better alternative. You do not need a reason to cancel; your right to exit is legally grounded in consumer protection law.

If Infinite Energy has misrepresented the service, failed to deliver it on time, or you were not given clear cancellation terms upfront, your case for cancellation without penalty is even stronger. Document any service failures, billing discrepancies, or misleading statements made by the company.

Financial and contractual considerations

Review your contract or service agreement for any stated cancellation fees, notice periods, or exit penalties. However, do not assume these terms are enforceable. Many cancellation clauses in energy and utility contracts violate fair trading principles, especially if they were not clearly disclosed before you signed up.

If you are within a fixed-term contract, the company may claim you must pay a termination fee. You can challenge this. If the company failed to provide you with clear written terms, or if the fee is unreasonably high (a "penalty clause" rather than genuine compensation for its losses), you may refuse to pay it. Tocancel recommends you request a written explanation of any fee before you pay it-this forces the company to justify the charge and creates evidence for escalation.

How to cancel Infinite Energy step by step

Follow this process to cancel your account with clear documentation at every stage.

Cancellation methods and contact options

Infinite Energy does not publicly advertise a standard cancellation form or online portal. Therefore, you must cancel in writing by post or email to create a documented record. Cancelling by phone alone is risky because you have no proof the company received or processed your request.

1. Gather your account details: your customer number, service address, billing address, and a recent invoice or statement showing your account reference.
2. Write a formal cancellation letter or email. Include your full name, customer account number, the date you wish to cancel (typically 30 days from the letter date unless your contract specifies otherwise), and a clear statement: "I hereby cancel my agreement with Infinite Energy, effective [date]."
3. Send your cancellation request to the registered mailing address using a delivery method with tracking or proof of receipt (registered mail, courier, or email with read receipt). Keep copies of everything you send.
4. Wait for written confirmation from the company. If you do not receive it within 7 days, follow up with a second letter or email referencing your original request date.

Addressing contract terms and exit fees

When you submit your cancellation, the company may respond claiming you owe a termination fee or must serve notice. If this happens:

• Request a detailed written explanation of the fee: its amount, how it was calculated, and the contract clause it is based on.
• Review your original contract or service agreement. If the terms were not clearly provided before you signed up, or if no cancellation terms appear at all, you have grounds to dispute the fee.
• If the fee seems unreasonably high or punitive (rather than reflecting genuine costs to the company), write back refusing to pay it and citing the Consumer Guarantees Act and Fair Trading Act as your legal basis.
• If Infinite Energy insists, escalate to the Commerce Commission with copies of your contract, cancellation request, and the company's fee demand.

Timeline and expected outcomes

You should expect acknowledgment of your cancellation request within 7 days. The company must formally confirm your cancellation in writing within 14 days. If they do not respond or deny your cancellation without legal justification, you have grounds to file a formal complaint with the Commerce Commission.

Your service should terminate on the cancellation date you specified, unless your contract genuinely requires notice (commonly 30 days). After cancellation, the company must stop charging you immediately. If charges continue after your cancellation date, contact them in writing and demand a refund with interest, citing breach of contract.

Pricing and service tiers for Infinite Energy

Infinite Energy does not publish standard pricing on publicly accessible platforms, requiring customers to contact the company directly for quotations.

The lack of published pricing is a red flag for transparency. Before you commit to any service tier, insist on receiving full terms in writing, including pricing, billing cycle, and cancellation terms. If the company refuses, this refusal itself may support a cancellation claim under the Fair Trading Act.

Refunds and compensation after cancellation

Cancelling your service does not automatically entitle you to a refund-but consumer law may.

When you can claim a refund

You can demand a full or partial refund if:

• The service has not been delivered or has been delivered late beyond a reasonable timeframe.
• The service is faulty, substandard, or does not match the description given to you.
• You were not given clear contract or cancellation terms before you signed up.
• The company charged you without your explicit written consent.
• You were misled about the service, its features, or its cost.

Write to Infinite Energy with your refund claim, citing the Consumer Guarantees Act or Fair Trading Act and explaining which of the above applies to you. Request a full refund of all charges (or a pro-rata refund for the unused portion of your billing period). Set a deadline of 14 days for their response.

Pursuing compensation through escalation

If Infinite Energy refuses your refund claim, escalate immediately to the Commerce Commission with copies of your service agreement, cancellation request, refund claim letter, and the company's refusal. The Commerce Commission can compel the company to refund you and may award compensation for inconvenience, loss, or breach of law.

Tocancel has guided consumers through this process successfully-the Commerce Commission takes these complaints seriously, especially when a company has been opaque about terms and refuses reasonable refund claims.

Common mistakes when cancelling Infinite Energy

Cancelling a service should feel straightforward, but missteps can delay your exit and weaken your position if you need to escalate.

What to avoid

Do not cancel by phone only. You will have no proof of the conversation, and the company may claim it never received your request. Always cancel in writing and keep copies.

Do not pay a termination fee without first requesting a written explanation and challenging it if it seems unreasonable. Many consumers pay fees they did not legally owe simply because they did not question them.

Do not assume your cancellation is complete after one email or letter. Follow up in writing if you do not receive written confirmation within 14 days. This follow-up creates essential evidence if you later need to escalate to the Commerce Commission.

Do not continue paying after your cancellation date. If charges appear on your next bill, contact the company immediately in writing and demand a refund. If they do not respond within 7 days, escalate to the Commerce Commission and your bank-you may be able to dispute the charge directly.

Do not ignore contract terms claiming you must pay a cancellation fee. Instead, write to the company asking them to justify the fee in light of the Consumer Guarantees Act. Many companies back down when challenged by a consumer who knows their rights.

What to do after your cancellation is confirmed

Cancellation does not end your relationship with Infinite Energy until you verify the service has truly stopped and no further charges appear.

Confirming the cancellation is complete

Once Infinite Energy confirms your cancellation in writing, keep that confirmation indefinitely. You will need it if any disputes arise later.

Monitor your bank account or payment method for at least two billing cycles after your cancellation date. If charges continue, contact the company in writing immediately and request a full refund of the unauthorised charges, citing breach of contract. If they do not refund you within 7 days, contact your bank and ask them to reverse the charges as unauthorised transactions.

Checking for lingering charges

Some companies continue charging customers after cancellation, either by mistake or deliberately, hoping customers will not notice. Do not let this happen to you.

Check your bank or payment provider statements monthly for the first three months after cancellation. If you see any charge from Infinite Energy or an associated entity, note the date, amount, and reference. Write to the company immediately demanding a refund and referencing your cancellation confirmation letter. If they refuse, escalate to your bank and the Commerce Commission.

Checklist for cancelling Infinite Energy

Use this checklist to ensure you have covered every step and created a complete record of your cancellation.

Contact details and next steps

To cancel Infinite Energy, write to their registered mailing address or contact the alternative address listed below. Use registered mail or email with read receipt to create proof of delivery.

Infinite Energy registered address

Send your cancellation request to:

Infinite Energy (Postal address)
PO Box [Cromwell, Central Otago]
New Zealand

Or (for legal service):

Infinite Energy
Care of BDO Southern Lakes and Central Otago Ltd
Cromwell, Central Otago
New Zealand

If Infinite Energy does not respond

If the company does not acknowledge your cancellation within 7 days or refuses to cancel, escalate to the Commerce Commission:

Commerce Commission
Phone: 0800 943 600
Website: www.comcom.govt.nz
Online complaint form: Available on the Commerce Commission website

Include copies of your cancellation request, any correspondence from Infinite Energy, your contract or service terms (if available), and billing statements showing you were charged. The Commerce Commission will investigate and can compel the company to honour your cancellation and provide refunds.

Why consumers trust tocancel for cancellation support

Infinite Energy's lack of transparent cancellation policies is frustrating, but it does not leave you powerless. New Zealand consumer law is strong, and Tocancel has helped thousands of consumers cancel services they no longer want and recover money they should never have been charged.

The strategies in this guide-documenting every communication, understanding your legal rights, and knowing when and how to escalate-work because they transform you from a customer with no recourse into a consumer asserting your legal protections. Tocancel believes every consumer deserves clarity, fair treatment, and the right to cancel without unnecessary penalty.

If Infinite Energy ignores your cancellation request or overcharges you, use this guide to escalate confidently to the Commerce Commission. Tocancel's approach has proven effective: consumers who follow this process get their cancellations honoured and their refunds paid. You can do this, and Tocancel is here to show you how.