Cancel Dealmachine: The Right Way

How to cancel Dealmachine and stop automatic billing in the philippines

Understanding Dealmachine and why cancellation matters

Dealmachine is a subscription-based real estate lead generation platform that operates on automatic monthly renewal. You gain access to lead databases, contact information, dialer tools, and route planning features during your subscription period, but the moment your free trial ends or you miss the cancellation window, your payment method gets charged automatically every month.

The platform enforces a strict 30-day cancellation notice requirement. This means you must submit your cancellation request at least 30 days before your next billing date, or you will be charged for another full month of service. For Philippine users, this automatic renewal cycle often catches subscribers off guard, particularly when payment processing delays or failed charges create confusion about your actual account status.

Why filipino users need to cancel carefully

Dealmachine charges in Philippine pesos (₱), with monthly plans ranging from ₱5,445.00 to ₱13,395.00 depending on your subscription tier. The platform operates primarily through US-based support channels and billing infrastructure, which creates friction for Philippine-based subscribers. Many Filipino users report card processing issues with local Philippine banks, leading to failed charge attempts, automated retry cycles, dispute claims, and confusion about whether their account remains active or has been successfully cancelled.

Tocancel has worked with thousands of consumers in your situation who discovered that cancellation clarity is not optional-it is essential to protecting your bank account and avoiding unwanted recurring charges.

The three subscription tiers explained

Your monthly cost depends on how many team members you need and your lead access requirements. The Starter Plan costs ₱5,445.00 per month and provides one user seat and up to 20,000 leads per month. The Pro Plan costs ₱8,235.00 per month and upgrades you to three user seats and 60,000 leads. The Pro Plus Plan costs ₱13,395.00 per month and delivers six user seats and access to 120,000 leads.

Beyond your base plan cost, you may have purchased additional paid dialer credits or marketing features. These add-ons generate separate charges and may follow their own expiry rules after cancellation, so factor them into your exit strategy when you decide to leave.

Your consumer rights when canceling Dealmachine

In the Philippines, the Consumer Act of the Philippines (Republic Act No. 7394) protects your right to cancel any subscription or service agreement without penalty during a reasonable grace period. This law requires that companies clearly disclose their terms upfront, including renewal dates, cancellation deadlines, and the full charges you will face.

What the consumer act of the philippines protects you against

Under Republic Act No. 7394, Dealmachine must clearly inform you of these key facts before you complete your purchase:

• The exact date of your next automatic renewal or billing cycle
• The precise cancellation deadline and notice period (the 30-day rule in Dealmachine's case)
• The full amount you will be charged each billing period
• A straightforward and transparent cancellation process

If Dealmachine fails to make these terms crystal clear during signup, or if they block your cancellation attempt without valid reason, you have grounds to dispute the charges with your bank and escalate the matter to the Department of Trade and Industry (DTI) Consumer Protection Group. The law places the burden squarely on the company to prove they gave you fair notice and a genuinely accessible way to exit.

Escalation points if Dealmachine refuses to cancel

If you submit a cancellation request and Dealmachine ignores it, continues to bill you, or claims they never received your request, you have legal recourse. Your first step is to document everything: screenshots of your cancellation request, email confirmations from the platform, chat transcripts with support, and your bank statements showing unwanted charges. Then file a formal complaint with the DTI Consumer Protection Group, which investigates unfair trade practices and can compel the company to refund improper charges.

Your legal position is clear: the company must honor your timely cancellation request and stop all charges within a reasonable timeframe, or face regulatory action by the DTI.

Cancellation methods for Dealmachine

Dealmachine offers limited direct cancellation options on their platform, which is why many users in the Philippines struggle to find the right channel.

Official cancellation channels

Your primary method is to contact Dealmachine's support team directly. Log into your account dashboard and look for a "Cancel Subscription" or "Billing" section in your account settings. If that option does not appear, send a cancellation email to the support address listed in your account onboarding emails or billing statement. Keep your message clear and direct: state your full name, email address, account username, and write the exact phrase "I request cancellation of my Dealmachine subscription effective [your preferred cancellation date]." Request a written confirmation of your cancellation in reply.

Tocancel recommends sending this email from the same email address registered to your account and keeping a copy for your records. Do not rely on verbal requests or casual messages through chat; email creates a documented trail that protects you legally.

Postal cancellation option

If email support fails to respond within 7 business days, or if you prefer a formal written record, you have the right to send a cancellation letter by registered post. Address your letter to the cancellation address listed in Dealmachine's California Privacy Policy documentation. Include your full name, account email, account username, and your request for immediate cancellation. Send it by registered mail with proof of delivery, which creates an irrefutable legal record that Dealmachine received your cancellation request on a specific date.

Step-by-step cancellation process

Follow these sequential steps to cancel Dealmachine with minimal friction and maximum documentation.

1. Log into your Dealmachine account dashboard using your registered email and password
   • If you cannot access your account, use the "Forgot Password" feature or contact support immediately
   • Take a screenshot of your login confirmation for your records
2. Navigate to your account settings or billing section
   • Look for tabs labeled "Account," "Subscription," "Billing," or "Preferences"
   • Search for a "Cancel Subscription" or "Manage Plan" button
3. If you find a self-service cancellation option, click it and follow the on-screen prompts
   • Note the cancellation date and confirmation number displayed
   • Screenshot the entire confirmation screen
4. If no self-service cancellation exists, compose a formal cancellation email
   • Open Gmail, Outlook, or your email provider
   • Address it to the support email shown in your account or billing statement
   • Write: "I, [Your Full Name], request immediate cancellation of my Dealmachine subscription. My account email is [your email]. My cancellation date is [30 days from today or your preferred date]. Please confirm this cancellation in writing. Thank you."
5. Send your cancellation email and save a copy in a folder labeled "Dealmachine Cancellation"
   • Use the email's "Read Receipt" or "Delivery Confirmation" feature to verify it arrived
   • Note the date and time you sent it
6. Check your email for a cancellation confirmation within 5 business days
   • If you receive confirmation, save it and monitor your bank statement for the final charge
   • If you do not receive confirmation, escalate to postal cancellation (step 7)
7. Send a registered post letter if email support does not respond
   • Write your cancellation request on official letterhead or plain paper with your full name and address
   • Send it to the address listed in Dealmachine's privacy documentation
   • Pay for registered post with proof of delivery
   • Keep the postal receipt and tracking number in your records

Pricing and billing transparency

Understanding Dealmachine's cost structure helps you calculate your true savings and plan your exit timing effectively.

Beyond your base plan, Dealmachine charges separately for add-ons like dialer credits, marketing tools, and data exports. These charges accrue in addition to your monthly subscription fee and may not stop automatically when you cancel your plan. Review your last three billing statements to identify all charges tied to your account, then specifically request refunds or credits for unused add-on services in your cancellation email.

Timeline and effective cancellation date

Dealmachine enforces its 30-day cancellation notice requirement strictly, which means your timing is critical.

How the 30-day notice rule works

When you submit your cancellation request today, Dealmachine will process it for 30 days from now. This means your final billing cycle will occur at the end of that 30-day period, and then your account will be deactivated. If your next billing date is September 15, 2025, and you submit your cancellation request on August 10, 2025, you will be charged one final time on September 15, and your service will stop shortly after.

In your cancellation email, specify your preferred effective cancellation date clearly: "Please cancel my subscription effective [specific date], which is more than 30 days from today." This removes ambiguity and gives Dealmachine no reason to claim they misunderstood your intent.

What happens during your final billing period

During the 30 days after you request cancellation, your Dealmachine account remains fully active. You retain access to all leads, dialer features, and user seats until your final billing date arrives. Do not be alarmed if you see your account still functioning-this is normal and expected. Use this time to export any data you need or export your lead lists for backup purposes.

Tocancel advises logging into your account every 5 days during this period to confirm it remains accessible and to document its status with screenshots.

After cancellation and refund expectations

Knowing what to expect after you cancel helps you monitor your account and take action if Dealmachine breaks the rules.

What happens to your account after the final billing date

On your final billing date, Dealmachine will process one last charge to your payment method. Within 24 to 48 hours after that charge, your account will be deactivated and you will lose access to all platform features. You will no longer be able to log in, access lead data, or use the dialer. Dealmachine typically does not auto-generate a "cancelled" email confirmation, so monitor your banking portal to verify that the final charge appears and matches your plan cost.

Refund and credit eligibility

Dealmachine does not offer prorated refunds for partial months. If you cancel mid-cycle, you will be charged for the full month and receive no refund. However, if you paid for add-ons like dialer credits or marketing tools that you did not use, you may request a credit or refund in your cancellation email. Include this statement: "I also request refunds or credits for unused paid add-ons on my account, specifically [list the add-ons]. Please apply these credits to my final billing cycle or refund them to my registered payment method."

If Dealmachine refuses to refund unused add-on credits, this may violate the Consumer Act of the Philippines, and you have grounds to escalate to the DTI.

Monitoring your bank statement post-cancellation

After your final billing date, check your bank statement or credit card portal daily for 14 days. You should see only one final charge from Dealmachine. If you see additional charges appearing after your account was deactivated, this is billing fraud, and you must take immediate action:

• Take screenshots of every unauthorized charge with the date and amount visible
• Contact your bank's fraud department and file a dispute for each unauthorized charge
• Send Dealmachine an email demanding a full refund and citing the Consumer Act of the Philippines
• File a complaint with the DTI Consumer Protection Group if Dealmachine does not refund the charges within 7 days

Tocancel has helped thousands of consumers successfully dispute unauthorized post-cancellation charges by documenting the timeline and escalating quickly to their bank and the DTI.

Common cancellation mistakes and how to avoid them

Many Philippine users make preventable errors that complicate their cancellation. Learning from others' experiences protects you from the same traps.

Mistake 1: relying on chat support instead of email

Dealmachine's live chat support is helpful for quick questions, but chat transcripts are easy to lose and hard to use as legal evidence. Never request cancellation via chat alone. Always follow up any chat conversation with a formal cancellation email that you can save and reference later.

Mistake 2: missing the 30-day notice deadline

If your billing date is September 15 and you request cancellation on September 5, you have missed the 30-day window. Dealmachine will charge you again on September 15, and your cancellation will be processed for October 15 instead. Calculate your deadline today: add 30 days to your next billing date, and submit your cancellation at least one day before that date.

Mistake 3: assuming cancellation stops all charges immediately

Your cancellation request does not stop your final billing cycle. Dealmachine will charge you one last time on your next scheduled billing date. Do not be surprised by this final charge-it is legitimate and expected if you submitted your cancellation request within the 30-day window.

Mistake 4: forgetting to document everything

Screenshots, email confirmations, and bank statements are your legal armor. If a dispute arises, you need proof of every step. Create a folder on your computer labeled "Dealmachine Cancellation Records" and save every communication, confirmation, and bank statement screenshot there immediately.

Pricing comparison and alternative platforms

Before you cancel, consider whether Dealmachine's cost still aligns with your business needs or whether an alternative might serve you better.

If you are cancelling because Dealmachine's price is too high, explore Connected Investors or Bigger Pockets, which offer lower entry points. If you need better data quality, PropStream provides similar features with more flexible cancellation terms. Review your actual lead conversion rate before you decide-sometimes the issue is not the platform, but your lead follow-up process.

Checklist for safe cancellation

Use this checklist to ensure you execute your cancellation flawlessly and protect yourself legally.

• Calculate your next billing date and add 30 days to determine your cancellation deadline
• Create a computer folder labeled "Dealmachine Cancellation Records"
• Log into your account and take a screenshot of your subscription plan and billing date
• Compose a formal cancellation email and save a draft copy
• Send your cancellation email using Read Receipt and save the confirmation
• Wait 5 business days for a written reply from Dealmachine support
• If no reply arrives, prepare a registered post letter with your cancellation request
• Monitor your email inbox and spam folder daily for Dealmachine's confirmation
• Take screenshots of any confirmation email you receive
• Monitor your bank statement starting 3 days before your final billing date
• After your final charge appears, wait 14 days and check for any unauthorized additional charges
• If unauthorized charges appear, contact your bank immediately and file a dispute
• If Dealmachine refuses to refund unauthorized charges, file a complaint with the DTI Consumer Protection Group

Customer reviews and satisfaction ratings

Current and former Dealmachine users in the Philippines report mixed experiences, with cancellation friction appearing repeatedly in negative feedback.

Users praise Dealmachine's lead quality and dialer functionality, giving it an overall rating of 4.5 out of 5 stars. However, common complaints center on the 30-day cancellation notice requirement, the difficulty of reaching support outside business hours, and the lack of visible self-service cancellation options in the account dashboard. Several Philippine users reported frustration with payment processing delays when using Philippine bank cards, leading to duplicate charges and billing confusion.

The most useful takeaway from user reviews is this: Dealmachine works well if you commit long-term, but if you are uncertain about your lead conversion, test it for 2 to 3 months and then cancel without hesitation. Do not stay subscribed hoping your results will improve.

Escalation: contacting the DTI if Dealmachine refuses to cancel

If Dealmachine ignores your cancellation request, continues to bill you, or refuses to refund unauthorized charges, you have a formal complaint channel backed by Philippine law.

Filing a complaint with the department of trade and industry

The DTI Consumer Protection Group investigates violations of the Consumer Act of the Philippines and can compel companies to refund improper charges. To file a complaint, visit the DTI website (dti.gov.ph) or visit your nearest DTI office in person. You will need to provide:

• Your cancellation email and Dealmachine's response (or proof they did not respond)
• Screenshots of your account showing the subscription plan and billing date
• Bank statements showing all charges from Dealmachine
• Proof that you submitted your cancellation request at least 30 days before billing
• A written narrative explaining what you tried and why you believe Dealmachine violated the Consumer Act

The DTI takes these complaints seriously and has a track record of resolving subscription disputes in consumers' favor. Tocancel recommends filing a DTI complaint as your escalation step before initiating a chargeback with your bank, though you can do both simultaneously.

Cancellation address and contact details

If self-service email cancellation fails, send your formal cancellation letter by registered post to this address, which is listed in Dealmachine's official privacy documentation:

Dealmachine's cancellation address is listed in their California Privacy Policy documentation. For Philippine users, you may also send your request to the address associated with their trademark applicant filing in Canadian records, both of which are documented in official regulatory filings.

When you send your registered post letter, include the following information:

• Your full legal name and residential address in the Philippines
• Your Dealmachine account email address and username
• Your request for immediate cancellation with a specific effective date (at least 30 days from the mailing date)
• A request for written confirmation of cancellation
• A copy of your most recent billing statement showing your account details

Keep the registered post receipt and tracking number in your cancellation folder. This becomes your legal proof that Dealmachine received your cancellation request on a specific date.

Final summary: reclaim control of your subscription

Cancelling Dealmachine is straightforward when you understand your rights and follow a clear process. The Consumer Act of the Philippines gives you the legal right to exit any subscription without penalty, provided you give Dealmachine 30 days' notice and follow their official cancellation procedure. Do not let the 30-day requirement intimidate you-it is a fair notice period that protects both parties.

Your action plan is simple: calculate your cancellation deadline, send a formal email, document every step, and monitor your bank statement. If Dealmachine refuses to honor your request, escalate to the DTI, which has the legal authority to compel them to refund improper charges.

Tocancel has guided thousands of Philippine consumers through subscription cancellations exactly like yours, and Tocancel recommends taking action today rather than delaying. Every month you wait costs you hundreds of pesos in recurring charges. Send your cancellation email now, save all confirmations, and rest assured that your legal rights protect you every step of the way.