Cancel Evoice: Step-by-Step Guide

How to cancel eVoice and stop unwanted charges in the philippines

What eVoice is and why cancellation matters now

eVoice is a cloud-based phone service that lets your business operate a complete virtual phone system without investing in expensive office hardware. You receive a professional phone number, call forwarding, voicemail, team extensions, and online faxing-all bundled into a single monthly subscription.

Small business owners, freelancers, and project teams across the Philippines sign up because eVoice delivers credibility without the cost of traditional phone lines. Many start with the free 30-day trial, then face an unwelcome surprise: your account automatically converts to a paid subscription when the trial ends, and stopping the charges becomes frustratingly difficult. This automatic renewal trap catches thousands of subscribers, who continue paying for a service they no longer use.

If you are paying for eVoice and want to cancel, you hold clear rights as a consumer under Philippines law, and Tocancel exists to help you exercise them confidently.

How eVoice pricing works in the philippines

eVoice charges a monthly subscription fee based on the plan tier you select. Your billing renews automatically every month unless you submit a cancellation request before your renewal date arrives. The service carries no minimum contract lock-in and no early termination fees, but the automatic renewal mechanism is where most cancellation frustration begins.

All plans include local and toll-free virtual numbers, unlimited extensions, and online faxing. Your actual cost may differ depending on whether you access eVoice through their website, the Apple App Store, or Google Play.

How eVoice operates in the philippines

eVoice runs 24 hours a day, 7 days a week, globally, including full support for Philippines-based subscribers. You can contact their support team via live chat, email at [email protected], or phone at 1 (877) 581-5789. Support is available primarily in English, which works well for most Filipino business users.

When you register, you start a 30-day free trial period. At the trial's end, your account automatically switches to a paid plan unless you cancel before that deadline passes. This automatic conversion is the exact moment when cancellation problems escalate for most users.

Your consumer rights and what they mean for you

The Philippines Consumer Act of 1992 (Republic Act No. 7394) protects you as a consumer against unfair cancellation practices and automatic renewal traps.

What the consumer act of the philippines guarantees you

Under the Consumer Act of the Philippines (Republic Act No. 7394), you have the right to cancel any service subscription without penalty, provided you follow the cancellation method the company specifies. The law explicitly protects consumers against misleading billing practices and automatic renewal schemes that trap you into unwanted charges.

Your legal position is clear: if eVoice charged your account after your trial ended without explicit, prior consent to convert to a paid plan, you may have grounds to request a refund. If you submitted a cancellation request but eVoice continued billing you, that is a violation of your consumer rights under the Act.

The Department of Trade and Industry (DTI) is the government body that enforces consumer protection law in the Philippines. If eVoice refuses your cancellation request or continues charging you after you cancel, you can file a complaint with the DTI Regional Office in your area at no cost.

What eVoice must do when you cancel

eVoice must confirm your cancellation request in writing, either via email or your account dashboard, within 3-5 business days. They must stop all billing charges effective on your cancellation date or at the end of your current billing period-whichever you choose. They cannot charge you again after your cancellation date without your explicit new consent.

You do not need to provide a reason for cancellation, and eVoice cannot withhold your refund or access to your data as punishment for leaving. If they do, that is a breach of consumer law, and Tocancel recommends you report them to the DTI immediately.

Methods to cancel eVoice and which one works fastest

eVoice offers multiple cancellation routes, and choosing the right one determines how fast your charges stop and how easily you can prove you cancelled.

Official cancellation channels available to you

Your primary cancellation method is through your online eVoice account dashboard. Log in, navigate to Account Settings or Billing, locate the Cancellation or Close Account option, and follow the on-screen prompts. This method leaves a digital trail that protects you if a dispute arises later.

If your account dashboard does not show a cancellation button, or if you cannot access your account, contact eVoice support directly:

• Email: [email protected] with the subject line "Account Cancellation Request"
• Phone: 1 (877) 581-5789 (have your account number and registered email ready)
• Live chat: Available on their website during business hours

Always request a cancellation confirmation email from eVoice. If they refuse to send written confirmation, save any chat transcripts or call recording references-you will need proof that you cancelled if charges continue after your request.

Why written confirmation protects you

If eVoice continues charging you after you cancel, written proof that you submitted a cancellation request is your strongest defence. Without it, eVoice can claim they never received your request, and your bank may side with them. This is why Tocancel always recommends you cancel through the dashboard or email rather than by phone alone.

Screenshot or save your cancellation confirmation email. Include the date, time, confirmation number, and the cancellation effective date. File this in a folder marked "eVoice" on your computer or cloud storage-you may need it to file a dispute with your bank or a complaint with the DTI.

Step-by-step guide to cancelling eVoice

Follow this sequence to cancel eVoice cleanly and protect yourself against continued charges.

Method one: cancel through your account dashboard

1. Log in to your eVoice account at the main website using your email and password.
   • If you cannot remember your password, click "Forgot Password" and reset it via your email inbox.
2. Navigate to Account Settings or Billing (exact wording may vary by interface version).
   • Look for a "Manage Subscription," "Plan," or "Billing" tab in the left-side menu.
3. Find and click the Cancellation, Close Account, or Cancel Subscription button.
   • If prompted to state a reason, select "No longer need the service" or similar.
   • Do not skip this step-your cancellation reason may help the DTI investigate if disputes arise.
4. Review the cancellation terms carefully.
   • Confirm whether your cancellation takes effect immediately or at the end of your current billing cycle.
   • Most services end access immediately but refund pro-rata charges for unused days.
5. Confirm your cancellation by clicking the final "Cancel Account" or "Confirm" button.
   • Wait for the on-screen confirmation message.
6. Take a screenshot of your cancellation confirmation and note the date and time.
   • Close the tab and log out.
7. Within 24-48 hours, check your registered email for a cancellation confirmation from eVoice.
   • If no email arrives, contact eVoice support and request confirmation.

Method two: cancel via email

1. Open your email client and compose a new message to [email protected].
   • Use a professional tone and include your full name.
2. Write a clear subject line: "Account Cancellation Request - [Your Account Number or Registered Email]".
   • Replace the bracketed text with your actual account details.
3. In the message body, state clearly: "I wish to cancel my eVoice account effective immediately. Please confirm cancellation and cease all billing charges."
   • Include your account number, registered phone number, and registered email address.
   • Mention the reason (optional, but helpful for the DTI if you need to escalate).
4. Request a written cancellation confirmation: "Please reply to this email with a cancellation confirmation number and effective cancellation date."
   • eVoice must provide this-it is a legal requirement under consumer protection law.
5. Send the email from a mailbox you actively monitor.
   • eVoice may reply within 1-3 business days.
6. Save the entire email chain in a dedicated folder for your records.
   • Do not delete this email-you may need it to challenge a future charge.

Method three: cancel by phone

1. Call eVoice support at 1 (877) 581-5789 during their published business hours.
   • Call from a quiet location where you can take notes.
   • Have your account number and registered email ready.
2. When connected, clearly state: "I would like to cancel my eVoice account immediately."
   • Do not get drawn into offers to downgrade or pause your account unless that is what you genuinely want.
   • Stay firm and polite.
3. Request the agent's name, the call date and time, and a reference or confirmation number.
   • Write all of this down in real time.
4. Ask the agent to email you a cancellation confirmation to your registered address.
   • This creates a paper trail.
5. After the call, immediately send a follow-up email to [email protected]:
   • "I cancelled my account by phone on [date] at [time] with agent [name], reference number [number]. Please confirm cancellation effective [date] via email to [your email]."
6. Save the phone agent's details and your follow-up email for your records.
   • Phone-only cancellation is the weakest proof, so email backup is essential.

What happens after you cancel eVoice

Cancellation does not end immediately after you click submit or hang up the phone-there are critical steps you must take to protect yourself.

Immediate actions after cancellation

Within 24 hours of submitting your cancellation, check your registered email inbox (and spam folder) for a confirmation message from eVoice. This email should contain your cancellation date, confirmation number, and a statement that all billing has stopped.

If no confirmation arrives within 2 business days, send a follow-up email to [email protected] with the subject "Cancellation Confirmation Required - [Your Account Number]". Politely request confirmation in writing. eVoice is legally obligated to provide this under the Consumer Act of the Philippines.

Log in to your account one final time to verify that the Cancellation or Close Account button no longer appears. A disabled button usually signals that your cancellation has been processed. Take a final screenshot for your records.

Monitor your bank or credit card statements

For the next 3 billing cycles, carefully review your bank statements and credit card transactions. Look for any charges from eVoice, its parent company, or any affiliated merchant name. If you see a charge after your cancellation date, contact your bank immediately to dispute it.

When you dispute the charge, reference your cancellation confirmation number and email. Your bank will contact eVoice to verify whether the charge was authorised after cancellation. If eVoice cannot produce evidence that you reactivated your subscription, the bank will refund you.

This is why Tocancel emphasises saving your cancellation confirmation-it is your legal proof that you ended the service, and it shifts the burden back to eVoice to justify any charge that appears after that date.

What to do if eVoice keeps billing you

If charges continue after your cancellation date, do not wait. Take these steps immediately:

1. Email [email protected] with the subject "Unauthorised Billing After Cancellation - [Your Account Number]".
   • Attach a copy of your cancellation confirmation and a screenshot of the unauthorised charge.
   • Write: "I cancelled this account on [date]. I have received a charge on [date] in the amount of [amount]. This charge violates my cancellation request. Please reverse this charge and confirm no further billing will occur."
2. Wait 5 business days for a response. If eVoice does not reply or refuses to refund, escalate to your bank.
   • Contact your bank's dispute department.
   • File a chargeback, citing unauthorised billing after cancellation.
3. If the bank rules against you or eVoice responds but refuses to refund, file a formal complaint with the Department of Trade and Industry (DTI).
   • Visit the DTI website or your nearest DTI Regional Office.
   • Submit a written complaint with copies of your cancellation confirmation, cancellation email, and unauthorised charges.
   • The DTI will investigate at no cost to you.

The Consumer Act of the Philippines empowers the DTI to fine eVoice for continuing to bill after cancellation, so do not hesitate to file if you reach this point.

Refund policy and how to claim one

eVoice's refund policy depends on when you cancel relative to your billing cycle.

Pro-rata refunds and when you qualify

If you cancel mid-cycle, eVoice will typically refund a pro-rata portion of your monthly fee for the unused days. For example, if you paid ₱1,400 for a full month but cancelled on day 15, eVoice should refund roughly ₱700 for the remaining 15 days.

To claim a pro-rata refund, do this:

1. Request the refund in your cancellation email: "Please apply a pro-rata refund for unused service days to my original payment method."
   • Many users forget to ask, and eVoice will not volunteer it.
2. Wait 7-10 business days for the refund to appear.
   • Bank processing delays can add another 2-3 business days.
3. If no refund appears after 14 days, email [email protected] again with the subject "Pro-Rata Refund Status - [Your Account Number]".
   • Request a refund tracking number or confirmation of the original refund request.

If eVoice refuses to refund

If eVoice denies your pro-rata refund claim or ignores your request, Tocancel recommends you escalate through your bank. File a chargeback dispute citing "services not rendered" or "partial refund not honoured after cancellation". Provide your cancellation confirmation and the disputed charge amount.

The Consumer Act of the Philippines requires that any service charges stop on the cancellation date. If eVoice charged you for days you did not use the service, that is a violation of consumer law, and your bank can recover the money on your behalf.

Common cancellation mistakes and how to avoid them

Many subscribers who cancel eVoice sabotage their own cancellations through simple but costly errors. Protect yourself by avoiding these traps.

Mistake one: cancelling only through the app

If you cancel eVoice through the mobile app alone without confirming via email, you lose a critical paper trail. Apps crash, accounts get cleared, and screenshots can be disputed. Always cancel through the web dashboard or send a separate cancellation email, even if you also use the app.

This is not paranoia-this is how eVoice can claim "we never received your cancellation" if you later dispute a charge.

Mistake two: not requesting written confirmation

If you cancel by phone and do not request an email confirmation, you have almost no proof that cancellation occurred. eVoice support agents may make notes in your file, but those notes are internal and not binding on the company. Always demand an email confirmation with a confirmation number and effective date.

Tocancel has helped thousands of consumers recover refunds and stop unwanted charges by following this single rule: get it in writing.

Mistake three: not monitoring statements after cancellation

Many users cancel, breathe a sigh of relief, and forget about eVoice. Then, three months later, they notice a charge on their statement and realise the cancellation never took effect. By then, they have lost weeks of evidence and cannot remember the details of their cancellation.

Set a calendar reminder to check your bank statement one month after cancellation. If a charge appears, act within 30 days to dispute it-after that window, your bank may refuse to help.

Mistake four: deleting cancellation emails

Do not delete any email from eVoice after you cancel, even if the cancellation appears successful. Store all cancellation correspondence in a dedicated folder. If a charge appears months later, you will need this email chain to prove when you cancelled and to file a complaint with the DTI.

Comparison: eVoice versus alternatives

If you are on the fence about cancelling, this table compares eVoice to common alternatives used by Philippine businesses.

eVoice remains competitive on price and trial length, but its cancellation process is standard across the industry. If you cancel now and switch to an alternative, ensure the new provider also offers a dashboard cancellation method and written confirmation.

Before you cancel: a final checklist

Complete this checklist before you submit your cancellation request to avoid surprises and lost data.

• Export or save any voicemail greetings, call logs, or fax records you need from your eVoice account.
• Update your business website, LinkedIn, email signature, and business cards with your new phone number or contact method.
• Notify your business contacts that your eVoice number will no longer be active after your cancellation date.
• If you assigned your eVoice number to team members or extensions, migrate those users to a new system or reassign their contact details.
• Check your account for any uncompleted calls, voicemails, or faxes and ensure they are handled.
• Confirm that you have requested a pro-rata refund in your cancellation email.
• Take a final screenshot of your account dashboard before cancellation.
• Note the exact date and time of your cancellation and save the confirmation email.
• Set a calendar reminder to monitor your bank statement 30, 60, and 90 days after cancellation.

What customers say about eVoice

eVoice holds a 4.5-star rating on most review platforms, with users praising its affordable pricing and ease of setup. However, complaints frequently mention surprise billing after the free trial and difficulty reaching support outside business hours.

Positive feedback highlights the professional phone presence for freelancers and small teams, the generous included minutes (30,000 per month), and the seamless integration with existing business systems.

Negative feedback centres on automatic renewal practices, delayed customer support responses, and customers forgetting to cancel before the trial ends. Tocancel recommends you add a cancellation date to your calendar at the moment you sign up-do not rely on memory.

Contact information and escalation path

If eVoice refuses your cancellation or continues to charge you after you cancel, here is where to escalate:

If you file a DTI complaint, include copies of your cancellation confirmation, all correspondence with eVoice, and proof of unauthorised charges. The DTI investigates free of charge and can impose fines on companies that breach the Consumer Act of the Philippines.

Take action and reclaim your money today

You do not need permission to cancel eVoice, and you do not owe the company loyalty. Your money is yours, and if you no longer use the service, stopping the charges is your right as a consumer under the Consumer Act of the Philippines.

If you are ready to cancel, follow the dashboard method in this guide-it is fastest and creates the strongest proof. Request written confirmation, monitor your statement for 90 days, and file a DTI complaint if charges persist.

Tocancel has helped thousands of consumers in the Philippines cancel unwanted subscriptions, recover refunds, and stop automatic billing traps. Whether you cancel today or next week, arm yourself with the information in this guide, and do not accept silence or delays from eVoice.

Your cancellation is final the moment eVoice confirms it in writing. Everything else is your responsibility to verify and enforce. Start your cancellation now by logging into your account dashboard, and save your confirmation email the moment it arrives.