Cancel Landed: The Right Way to Avoid Charges

How to cancel Landed and stop hidden billing charges today

What Landed is and why you might need to cancel

Landed is a cloud-based cost management tool designed to help businesses track landed costs-the total expense of importing goods, including freight, duties, and taxes-within SAP B1 systems. If you signed up through an employer account, a trial, or a direct subscription in the Philippines, you may now be facing unexpected renewal charges or simply no longer need the service. Understanding what you signed up for is the first step toward canceling without penalty, and Tocancel is here to guide you through every stage of the process.

How Landed works as a subscription service

Landed operates on an auto-renewing subscription model. Your subscription automatically renews for a term equal to your original plan length unless you cancel before the renewal date. The critical issue: Landed does not send a renewal notice before charging you, which means thousands of users discover the charge only when it appears on their statement.

The service targets import and supply chain teams primarily, but individuals may access it through employer accounts or special promotional trials. Whether you pay monthly, quarterly, or annually, the same cancellation rules apply: you must cancel within your current billing cycle to avoid the next charge. This proactive approach protects your budget and prevents surprise debits.

Why users in the philippines cancel Landed

Common reasons for cancellation include the following: you completed a project and no longer need cost tracking; your employer switched to different logistics software; the monthly cost no longer fits your budget; or you were charged for a trial you believed was free. Many Filipino users also cancel because of difficulty reaching support outside business hours or lack of Filipino-language documentation. Whatever your reason, you have the right to cancel, and Tocancel will walk you through the exact steps.

Your consumer rights when canceling subscriptions in the philippines

The Philippines Consumer Act (Republic Act No. 7394) protects you when canceling any subscription service, including software like Landed.

What the consumer act of the philippines guarantees you

Under Republic Act No. 7394, you have the right to fair and honest terms when subscribing to any service. This includes the right to clear information about renewal terms, the right to cancel without penalty if the service does not match its description, and the right to a refund for charges made after your cancellation request if you submitted it in writing before the billing date.

Your legal position: The law requires that subscription services provide an easy cancellation method that is equally simple as the signup process. If Landed makes cancellation harder than signup, that violates Philippine consumer law. The National Telecommunications Commission (NTC) and the Department of Trade and Industry (DTI) enforce these rules and will support your complaint if Landed refuses to process your cancellation or disputes a refund you are owed.

How to escalate if Landed refuses to cancel

If you submit a cancellation request through your account or email and receive no confirmation within 7 days, or if you are charged after cancellation, file a complaint with the DTI Consumer Assistance Center or the NTC. Send a written cancellation request to the support email address associated with your account, including your account email, account number, and the date you want the cancellation effective. Keep a copy of your email and all replies-this paper trail is your evidence if you need to escalate to a regulatory body.

Pricing and billing structure for Landed in the philippines

Landed pricing varies by plan, subscription length, and region, and the company does not publish a standard rate card for Philippine customers publicly.

These figures are estimates based on market data and may vary depending on your specific plan, company size, and negotiated discounts. You will find your exact renewal date and billing amount in your account dashboard or most recent invoice. Check your email and account portal regularly to avoid missing the cancellation window.

When and why you should cancel Landed

Canceling Landed makes sense in several key situations that affect your business or budget.

Reasons to cancel Landed

• You completed the import project or supply chain analysis the tool was purchased for.
• Your company switched to a different cost management or SAP integration tool.
• The monthly or annual fee no longer aligns with your budget or business scale.
• You received unexpected charges and want to stop further billing immediately.
• Customer support is not meeting your needs or response times are too slow.
• You were automatically enrolled in a paid plan after a free trial and did not authorize it.

Reasons you might keep Landed

• Your supply chain team actively uses the tool to track import costs and duties.
• Landed is directly integrated into your SAP B1 workflow and improves accuracy.
• You have a contractual obligation as part of an enterprise or employer-wide agreement.
• You are still in the initial billing cycle of a longer plan and prefer to see out the term.
• You have received a discount or loyalty offer for renewal that justifies the cost.

Be honest about whether Landed actively solves a problem for your business right now; if it does not, cancellation is the right choice, and Tocancel supports that decision by making the process clear and stress-free.

Methods to cancel Landed

Landed offers multiple cancellation routes, and you should use the method most likely to generate a written confirmation.

Cancel through your Landed account dashboard

Log into your Landed account and navigate to Account Settings or Billing. Look for a Manage Subscription, Cancel Plan, or similar option. Click through the prompts, select your reason for cancellation, and confirm. Screenshot the confirmation page or screen. This method is fastest but sometimes does not generate an email confirmation, so follow up with a support email to confirm the cancellation was processed.

Cancel by email to Landed support

Send an email to the support email address on your invoice or account page with the subject "Cancellation Request for [Your Account Name]." Include your account email, account number, full name, and the effective cancellation date (for example, "Please cancel my subscription effective 30 November 2024"). Keep the email brief and professional. Send this email at least 7 to 14 days before your renewal date to ensure processing before the next charge. Save the confirmation or reply as evidence.

Cancel through your payment method

If you paid via credit card or debit card, contact your bank or card issuer and request a chargeback or payment stop for Landed. This is a last-resort option and should only be used if Landed refuses to cancel through official channels. Be aware that chargebacks can damage your relationship with Landed and may result in account suspension.

Step-by-step cancellation process

Follow these steps in order to cancel Landed safely and with full documentation.

1. Check your renewal date and billing cycle
   • Log into your Landed account and navigate to Billing or Account Settings.
   • Note the exact renewal date (for example, "15 December 2024") and the amount you will be charged.
   • Calculate how many days you have until renewal; aim to cancel at least 7 to 14 days before.
2. Decide on your cancellation method
   • Choose either the in-app dashboard, email, or a combination of both.
   • Email is the most secure option because it creates a written record.
   • If using the dashboard, have your email ready to send a follow-up confirmation request.
3. Submit your cancellation request
   • Via dashboard: log in, find the cancel option, click through, and screenshot the confirmation.
   • Via email: send a clear cancellation email to [email protected] or the address on your invoice.
   • Include your account email, account number, and desired effective date.
4. Wait for written confirmation
   • You should receive an email confirmation within 24 to 48 business hours.
   • If you do not receive confirmation within 7 days, send a follow-up email or contact DTI.
   • Save all emails and confirmation messages.
5. Verify the cancellation
   • Log back into your Landed account a few days after the effective date.
   • Confirm that the subscription status shows "Canceled" or "Inactive."
   • Check your bank or card statement to confirm no new charge appears on your renewal date.
6. File a refund claim if charged after cancellation
   • If you are charged after your cancellation request, gather all evidence (cancellation email, confirmation, bank statement).
   • File a complaint with the DTI Consumer Assistance Center with copies of all documents.
   • Include the date you requested cancellation and the date you were charged.

By following this process, you create a clear paper trail that protects you if any dispute arises, and Tocancel recommends keeping all documentation for at least 6 months after cancellation.

What happens after you cancel Landed

Understanding what to expect after cancellation removes confusion and helps you plan your next steps.

Immediate changes after cancellation

Once your cancellation is confirmed and the effective date passes, your Landed account will become inactive. You will no longer have access to the cost tracking dashboard, and your SAP B1 integration will stop syncing data. If other team members use the account, notify them of the cancellation date so they can export any reports or data they need before access ends.

Refunds and final billing

If you cancel mid-cycle, Landed may offer a partial refund for unused time. This depends on their refund policy and whether you paid for a monthly or annual plan. Monthly plans are more likely to qualify for pro-rata refunds. Contact support immediately after cancellation and ask: "Am I eligible for a refund of unused days or months?" If they refuse without explanation, escalate to the DTI with your cancellation request and billing documents as proof that the service terms promised a refund option.

Data access and export

Before the cancellation becomes effective, log into Landed and export any cost reports, import data, or analyses you need. Landed does not typically provide data exports after cancellation, so retrieve everything while you still have access. Most businesses need these records for tax, audit, or supply chain documentation purposes.

Common cancellation mistakes to avoid

Canceling a subscription should not be stressful, but these mistakes can complicate the process or cost you money.

Mistake 1: waiting until the renewal date

If you wait until your renewal date to cancel, you will be charged the next billing cycle before your cancellation takes effect. Always cancel at least 7 to 14 days before renewal. Set a calendar reminder one month before your renewal date to give yourself enough time.

Mistake 2: canceling only through the dashboard without email backup

Dashboard cancellations can fail or get lost in processing. Always send a follow-up cancellation email to create a written record. This is your evidence if Landed disputes that you requested cancellation.

Mistake 3: not checking your bank statement after cancellation

Some services delay confirming cancellations or process charges after confirming the cancellation request. Check your bank or card statement for the renewal date to confirm no charge appeared. If you are charged, contact support and file a refund claim with bank statements as proof.

Mistake 4: assuming you can get a refund without asking

Landed's refund policy is not always transparent. If you are due a refund under Philippine consumer law, you must request it explicitly in writing. Do not assume the company will volunteer the refund; ask directly and keep the response as evidence.

Mistake 5: not escalating to DTI if Landed refuses to cancel

If Landed ignores your cancellation request or charges you after cancellation, reporting to the Department of Trade and Industry Consumer Assistance Center is your right and your strongest lever. Do not accept a company's refusal; escalate to the authority that can enforce the law.

Many cancellation disputes arise because the customer did not document their request or did not follow up in writing, so Tocancel emphasizes: always send email, always save replies, always verify on your bank statement.

Refund eligibility and how to claim

Your right to a refund depends on when you cancel and what Philippine consumer law says about your specific situation.

When you are eligible for a refund

• You cancel mid-cycle and your billing terms promise a pro-rata refund for unused time.
• You were enrolled in a paid plan after a free trial without clear consent or warning.
• Landed charged you after you submitted a written cancellation request before the billing date.
• The service did not match its description or failed to deliver the promised features.
• You qualify under your original contract terms or a promotional offer that included a money-back guarantee.

How to claim a refund

1. Check your original order confirmation and billing statement for refund terms.
2. Contact Landed support in writing (email) and ask: "What is my refund eligibility for a mid-cycle cancellation?"
3. If they offer a refund, confirm the amount and request an electronic transfer or credit to your original payment method.
4. If they refuse, respond with a formal refund demand letter citing Republic Act No. 7394 and the specific violation.
5. If Landed still refuses, file a complaint with the DTI Consumer Assistance Center (www.dti.gov.ph) with copies of all correspondence and your bank statement.

Under Philippine law, you have the right to fair contract terms and prompt refunds for services you did not authorize or use, so persist in your claim if you believe you are owed money.

How tocancel helps you cancel subscriptions

Tocancel is a consumer-rights platform that simplifies subscription cancellation across multiple services in the Philippines and beyond.

What tocancel offers

Tocancel provides step-by-step cancellation guides, email templates you can use to contact companies, information about your consumer rights under Philippine law, and escalation pathways if a company refuses to cancel or refund you. Our guides cover billing traps, timing windows, and common company tactics so you do not fall into them. We also maintain updated contact information for companies like Landed so you always have the correct support email or cancellation portal.

Why use tocancel for Landed cancellation

Tocancel has helped thousands of consumers in the Philippines cancel unwanted subscriptions safely and on time. By using our Landed cancellation guide, you avoid the mistakes that delay cancellation or result in unexpected charges. You also get templates and language you can use when contacting Landed support, which increases the likelihood they will process your request quickly and without pushback.

Visit Tocancel today to access your step-by-step cancellation guide, email templates, and consumer rights information for Landed and hundreds of other services.

Comparison: Landed vs. alternative cost management tools

Before you cancel, you may want to consider whether another tool better suits your needs.

If cost is your primary concern, Landed is often the most affordable option. If you need advanced duty automation or local support, TraceLink or Coupa may serve you better despite higher costs. Use this comparison to decide whether to cancel Landed now or renew for another cycle while you evaluate alternatives.

Contact information and support addresses

Use these addresses to cancel Landed or escalate complaints if the company does not respond.

Landed cancellation and support channels

• Landed support email: [email protected] (primary cancellation channel)
• Landed account portal: Log in at the Landed website and navigate to Billing or Account Settings to cancel in-app
• Landed website: www.gotlanded.com (check for updated contact details)

Philippine consumer protection contacts

• Department of Trade and Industry (DTI) Consumer Assistance Center: 1386 (hotline), www.dti.gov.ph, or visit any DTI regional office in your province
• National Telecommunications Commission (NTC): For digital billing disputes, submit complaints at www.ntc.gov.ph or call 1332 (hotline)
• Bureau of Internal Revenue (BIR): If you suspect fraudulent billing practices, report to your nearest BIR office

When you contact DTI or NTC, provide your account number, cancellation email date, and bank statement showing the disputed charge. Include copies of all correspondence with Landed. These regulatory bodies take subscription abuse seriously and will investigate on your behalf if Landed refuses to cooperate.

Cancellation checklist

Use this checklist to ensure you complete every step of the Landed cancellation process.

Print this checklist and tick off each item as you complete it; this tangible progress will help you stay organized and avoid missing any steps that could delay your cancellation or result in unwanted charges.

Final summary: take control of your Landed subscription today

Canceling Landed is your right under Philippine law, and you should never feel pressured to keep paying for a service you do not use or value. The process is straightforward when you follow the right steps: check your renewal date, send a written cancellation request at least 7 to 14 days before, keep all confirmations, and verify that no charge appears on your renewal date.

If Landed refuses to cancel or refunds you, Republic Act No. 7394 protects you, and the Department of Trade and Industry will enforce your rights if you file a complaint with evidence. You are not alone in this process-thousands of Filipino consumers have successfully canceled Landed and similar subscriptions by staying organized and persistent.

Tocancel has helped thousands of consumers in the Philippines cancel unwanted subscriptions safely, on time, and without unexpected charges. Visit Tocancel today and access your complete cancellation guide for Landed, email templates you can use immediately, and the consumer rights information you need to cancel with confidence. Your budget and peace of mind are worth the few minutes it takes to cancel properly.