Cancel I Can Read Books: Step-by-Step Guide

How to cancel i Can Read Books in the philippines and stop surprise charges

Why you might want to cancel i Can Read Books

I Can Read Books is a digital reading platform that connects children and parents to a library of e-books and audiobooks through paid subscription. You may have signed up to support your child's reading development, complete a school requirement, or explore the service on a trial basis. Whatever your reason, if the cost no longer fits your family's budget or you've simply moved on, you deserve a clean, hassle-free cancellation.

The platform operates on automatic renewal billing, which means your payment method gets charged at the start of each billing cycle unless you actively cancel beforehand. Here lies the core problem: while signup takes minutes, cancellation details hide in account settings, and many users report continued charges weeks after they believed they had stopped their subscription. Tocancel exists to cut through this confusion and give you back control.

Understanding the subscription model

I Can Read Books displays all prices in United States dollars (USD), not Philippine pesos (PHP). Your actual charge will depend on your bank's foreign exchange rate on the transaction date. This means the exact peso amount you pay can fluctuate week to week, even if the USD price stays the same.

Where you signed up determines how you cancel

This is the single most critical detail: your cancellation method depends entirely on where you created your subscription. If you signed up directly through the I Can Read Books website or its mobile web app, you must cancel there. If you subscribed through Apple's App Store or Google Play Store on a phone or tablet, you must cancel inside that payment platform-not on the I Can Read Books website itself. This mismatch is the leading cause of failed cancellations.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) is your legal foundation when purchasing any service, including digital subscriptions.

What the law guarantees you

Under the Consumer Act, you have the explicit right to clear information about what you are buying, transparent pricing before you commit, and fair cancellation terms. If I Can Read Books continues charging your payment method after you have submitted a cancellation request, or if the company delays a refund unreasonably, that violates your consumer protection rights. You are not powerless in this situation; the law stands behind you.

Your legal position: You can demand a refund if the service does not match its description, if cancellation was refused without valid reason, or if the company engaged in unfair billing practices. Keep all screenshots, confirmation emails, and payment records as evidence. If I Can Read Books refuses to cooperate, you can file a formal complaint with the Department of Trade and Industry (DTI) or your local Consumer Affairs Office, and Tocancel recommends doing so if direct contact fails.

Escalation authority and next steps

If you cancel but charges continue, or if you receive no response to your cancellation request within 7 days, escalate to the DTI. You can file a complaint online at dti.gov.ph or visit your nearest DTI office in person. Include your subscription details, screenshots of your cancellation attempt, and bank statements showing unwanted charges. The DTI takes auto-billing complaints seriously and can compel I Can Read Books to refund you.

Pricing and billing cycles explained

Understanding what you are paying for helps you decide whether to cancel or downgrade.

All PHP amounts are approximate and shift daily as the peso fluctuates against the dollar. Always check your actual bank statement after payment to confirm the exact amount charged. If the charge is significantly higher than expected due to exchange rate movement, contact your bank to understand the difference.

How to cancel i Can Read Books step by step

Follow this method based on where you signed up, and you will cancel successfully.

If you signed up directly on the i Can Read Books website or mobile web

1. Log into your I Can Read Books account on any device
   • Go to the official I Can Read Books website or open the mobile web version
   • Enter your email address and password
2. Navigate to your account settings or subscription page
   • Look for a menu icon (three horizontal lines) or your profile icon, usually in the top right corner
   • Select "Account," "Settings," or "Subscription" from the dropdown
3. Locate the cancellation option
   • You should see a section labeled "Billing," "Subscription," or "Manage Plan"
   • Look for a button that says "Cancel Subscription," "Pause Subscription," or "End Membership"
4. Click the cancellation button and review the terms
   • The platform may ask why you are leaving (this is optional feedback; you can skip it)
   • Confirm whether you want an immediate cancellation or cancellation at the end of your current billing cycle
   • If charges are a concern, choose immediate cancellation
5. Confirm cancellation
   • A final confirmation screen will appear asking you to verify your choice
   • Click "Yes, cancel" or "Confirm cancellation"
6. Save your confirmation
   • Screenshot the confirmation message showing your cancellation date and reference number
   • Check your email for a cancellation confirmation email within 10 minutes
   • If no email arrives after 15 minutes, take a screenshot of the on-screen confirmation as your proof

This method works for direct subscribers and is the fastest route to cancellation.

If you subscribed through the apple app store

1. Open the Settings app on your iPhone or iPad
   • Do not open I Can Read Books directly; Apple manages all App Store subscriptions outside the app
2. Tap your name at the top of the Settings menu
3. Select "Subscriptions" from the list
   • You will see all active and expired subscriptions here
4. Find I Can Read Books in the list and tap it
5. Tap "Cancel Subscription" or "Cancel Free Trial"
   • Apple will ask you to confirm and may offer a discounted renewal; ignore this
   • Proceed with cancellation
6. Verify cancellation on-screen
   • Take a screenshot showing the cancelled status
   • Apple sends a confirmation email to your Apple ID email address within minutes

Your subscription ends at the end of your current billing period, and no further charges will occur.

If you subscribed through google play store

1. Open the Google Play Store app on your Android phone or tablet
2. Tap your profile icon in the top right corner
3. Select "Payments and subscriptions"
4. Tap "Subscriptions"
5. Find I Can Read Books and tap it
6. Tap "Cancel subscription"
   • Google will ask for feedback; you can skip this or provide a reason
   • Confirm that you want to cancel
7. Save your confirmation
   • Screenshot the cancellation confirmation screen
   • Google sends a confirmation email to your Google account email within moments

Your access stops at the end of your current billing cycle, and the app will no longer charge you.

Before you cancel: essential preparation

Taking 5 minutes to document your account now prevents disputes later and strengthens your position if you need to escalate to Tocancel or the DTI.

1. Log into I Can Read Books right now
   • Visit the platform and enter your credentials
2. Navigate to your account settings or subscription page
3. Take a clear screenshot that shows:
   • Your current plan name and price in USD and PHP
   • Your next renewal or billing date (this is critical)
   • Your subscription status as "Active"
   • Any confirmation number or subscription ID visible on the page
4. Screenshot your most recent bank statement or payment history
   • Highlight the transaction showing the most recent I Can Read Books charge
   • Include the date, amount in PHP, and currency conversion information
5. Open your email and search for "I Can Read Books"
   • Find the original signup confirmation or most recent billing email
   • Screenshot the email header showing the subject and date
6. Save all three screenshots in a single folder labeled "I Can Read Books Cancellation"
   • This becomes your evidence if you need to dispute a charge later

Your preparation is now complete, and you have a clear record of your subscription status before cancellation.

After you cancel: what to expect

Cancellation does not always mean immediate access is cut off; timing depends on your plan and where you subscribed.

Access during your final billing cycle

If you cancel before your next renewal date, you typically retain access to I Can Read Books content until that renewal date arrives. For example, if your next charge is on February 15 and you cancel on February 1, you can use the service until February 14. After the renewal date passes with no charge, your access closes.

When to expect your final confirmation

I Can Read Books or your payment platform (Apple, Google) should send a cancellation confirmation email within 10 minutes of your request. If you do not receive this email after 30 minutes, check your spam or promotions folder. If it is not there, your cancellation may not have processed successfully; return to your account settings and verify that the subscription status now shows "Cancelled" or "Inactive." If it still shows "Active," attempt cancellation again.

Verifying no future charges occur

Mark your calendar for your previous next-renewal date. When that date passes, check your bank or payment app to confirm no new charge appeared. If a charge does appear after you cancelled, take a screenshot immediately and gather your cancellation confirmation email. This evidence is crucial for disputing the charge with your bank or escalating to the DTI.

Tocancel recommends checking your payment method one week after your expected final renewal date, then again two weeks after, to be absolutely certain no surprise charges slip through.

Refunds and disputed charges

Understanding your refund rights prevents frustration if an unwanted charge appears.

Refund eligibility under philippine law

You are entitled to a refund if:

• You cancelled before your renewal date and were still charged
• I Can Read Books did not deliver the service as described (for example, the e-book library was unavailable)
• You were charged multiple times for the same billing cycle due to system error
• The company refused to process your cancellation request

The Consumer Act of the Philippines requires companies to honour legitimate refund requests within 30 days. If I Can Read Books ignores your refund demand, you can escalate to the DTI or dispute the charge with your bank.

How to dispute a charge with your bank

If an I Can Read Books charge appears after you cancelled, contact your bank immediately:

1. Call your bank's customer service number on the back of your card
2. Tell them you want to dispute a charge from I Can Read Books
3. Provide your cancellation confirmation email and screenshot as evidence
4. Request a chargeback (reversal of the transaction)
5. Your bank will investigate and typically reverse the charge within 10 business days

Never ignore unexpected charges; the faster you act, the faster your money returns.

Common mistakes that prevent successful cancellation

Many people cancel in the wrong place or at the wrong time and then assume they have failed. You have not; you simply need to know where you went wrong.

Mistake 1: cancelling in the wrong location

If you signed up through the Apple App Store but tried to cancel on the I Can Read Books website, your cancellation attempt does nothing. Your subscription record lives in Apple's system, not I Can Read Books' system. Always cancel where you subscribed. Tocancel emphasises this because it is the number-one cause of failed cancellations.

Mistake 2: pausing instead of cancelling

Some platforms offer a "pause" or "suspend" option separate from cancellation. Pausing temporarily stops access but resumes automatic billing after 30 or 90 days. If you want to stop all charges permanently, select cancellation, not pause.

Mistake 3: not saving your confirmation

You clicked "cancel," you saw a confirmation message, and you walked away. Two weeks later, a charge appears, and you have no proof you ever cancelled. Always screenshot your cancellation confirmation screen or save the confirmation email. This evidence is non-negotiable if you need to dispute the charge.

Mistake 4: cancelling after the renewal date

If your renewal date is February 15 and you cancel on February 16, you have already been charged for the next cycle. Cancellation still works, but you will not get a refund for the charge that already processed. Plan your cancellation to occur at least 2-3 days before your renewal date.

Mistake 5: assuming deleted payment method stops charges

You removed your credit card from I Can Read Books, thinking this would stop billing. However, if your payment method is still active in Apple or Google's system, they can re-charge you if I Can Read Books requests it. Always cancel the subscription itself, not just the payment method.

Tocancel has seen all five of these mistakes, and they are all easy to avoid with the preparation steps outlined above.

Comparing cancellation across platforms

The ease and speed of cancellation varies depending on where you subscribed.

All three methods are straightforward when you use the correct location. Direct website cancellation is slightly faster because you avoid platform delays.

Final checklist before and after cancellation

Use this checklist to confirm you have completed every step and protected yourself fully.

Complete all eight steps, and you have successfully cancelled I Can Read Books with full legal protection.

Contact information and escalation

If I Can Read Books refuses to cancel your subscription or continues charging after you have submitted a cancellation request, you have formal recourse.

Direct contact with i Can Read Books

I Can Read Books operates through The Bookmark, Inc., a publisher of educational materials. If you need to reach the company directly to escalate a cancellation dispute or refund request:

• Visit the official I Can Read Books website for a contact form or support email
• Use the in-app help or support section
• Send a formal written request (email or registered mail) demanding cancellation and a full refund if charges continue
• Keep copies of all correspondence

Escalation to the department of trade and industry

If I Can Read Books or The Bookmark, Inc. does not respond to your cancellation or refund request within 7 days, file a formal complaint with the DTI:

• Online: dti.gov.ph (DTI website and complaint portal)
• By phone: Call the DTI National Hotline
• In person: Visit your nearest DTI Regional Office or Consumer Affairs desk
• By mail: Send a registered letter with your evidence to the DTI address in your region

Include your cancellation confirmation, screenshots, bank statements, and all email correspondence. The DTI investigates auto-billing complaints and can compel refunds.

Bank chargeback as final option

If both I Can Read Books and the DTI fail to respond, contact your bank and file a formal dispute. Your bank has the authority to reverse fraudulent or unauthorised charges and investigate on your behalf.

Tocancel has guided thousands of consumers through cancellations just like yours, and the combination of clear documentation, direct contact, and formal escalation always resolves disputes. Your rights are real, your cancellation request is valid, and you will get resolution.