Cancel Superprof: The Right Way

How to cancel your Superprof subscription and stop recurring charges in the philippines

Why you need to cancel Superprof and understand what you're paying for

Superprof is an online tutoring marketplace that connects you with private tutors across mathematics, languages, music, fitness, and hobbies. The platform operates from France, but that does not change your rights as a Filipino consumer. When you join Superprof, you pay two separate charges: the Student Pass subscription (roughly ₱2,450 per month) and individual lesson fees from your chosen tutor. This dual-payment structure confuses many Filipino users, and understanding it is your first step toward cancellation.

The Student Pass renews automatically every 30 days and does nothing except unlock your ability to contact and book tutors. Your actual lessons cost extra, set by each tutor independently. Many users discover they are being charged for a Student Pass they no longer use while also paying lesson fees they may not want. The reason you need to cancel Superprof is simple: once you decide the platform does not meet your needs, both charges must stop immediately.

The two-layer payment trap that catches filipino users

Superprof's structure creates confusion because you believe one subscription covers everything. In reality, your Student Pass is a separate monthly charge that exists only to give you access to the tutor directory. Once you subscribe, Superprof charges you on the same date every month unless you actively cancel.

If you also booked lessons and then cancel them within 24 hours, Superprof may refund only part of your payment. This partial refund policy catches many Filipino users off guard. Your cancellation plan must account for both the subscription and any active lessons you want to exit.

Why superprof's customer service matters to your cancellation

Superprof has no Philippines-specific support team, no live chat, and no phone line. You can only contact them through a help center or a masked email address. If you need a refund dispute or proof of cancellation, response times are often slow. This is why you must document everything in writing and keep screenshots of your cancellation request.

When you cancel through Tocancel, you gain access to guidance that helps you navigate this exact problem: how to cancel when the company offers limited support channels.

Your consumer rights under philippine law apply to Superprof

The Consumer Act of the Philippines (Republic Act No. 7394) protects you even when dealing with a foreign company. You have the right to cancel recurring subscriptions, receive clear refund terms, and dispute unauthorized charges. Superprof's French terms of service cannot override your local consumer protections.

What the consumer act guarantees you

Under the Consumer Act, any company charging you a recurring fee must allow you to cancel at any time without penalty. The Student Pass is a recurring charge, so you can cancel anytime. Superprof must stop charging you after your current billing cycle ends. If they continue to charge you after you cancel, or if you cancel and still receive a charge, that is a violation of your consumer rights and grounds for a chargeback or complaint to the Department of Trade and Industry (DTI).

You also have the right to accurate, clear information before you pay. If Superprof did not clearly explain that the Student Pass is separate from lesson fees or that it renews automatically, that is a deceptive practice under Philippine consumer law. This gives you grounds for a refund.

Your legal position: You can cancel your Student Pass at any time, and the company must stop charging you. Any charge after your cancellation request is illegal under Philippine law.

How to escalate if Superprof ignores your cancellation

If Superprof does not respond to your cancellation request within 30 days, or if they refuse to issue a refund, you can file a complaint with the Department of Trade and Industry (DTI). The DTI handles consumer disputes involving foreign companies and can force refunds. You can also dispute the charge directly with your bank or payment provider (GCash, Maya, or your credit card issuer). Most Filipino banks allow you to dispute foreign charges when the merchant fails to honor a cancellation.

Tocancel helps you prepare this escalation by documenting your cancellation steps so you have proof when you contact the DTI.

Superprof pricing and what you actually pay

Understanding your costs is essential before you cancel, because you may discover you have paid for services you did not use.

Should you cancel your Superprof subscription

You should cancel if any of these situations apply to you.

Reasons to cancel Superprof immediately

Cancel your Student Pass if you have not used it in the last 30 days, if you have found a tutor elsewhere, if the tutors on Superprof do not match your budget or schedule, or if you realized the subscription price is too high. You should also cancel if you booked lessons that did not meet your expectations and do not plan to book more. Many Filipino users discover the Student Pass charges continue even when they have stopped taking lessons, so canceling prevents wasted money.

Cancel if you have had poor communication with Superprof support or if your tutor became unavailable. Cancel if you signed up during a promotional period and the normal price (₱2,450 per month) no longer fits your budget. Tocancel exists to help you recognize these moments and act on them with confidence.

Reasons you might keep your Superprof subscription

Keep your Student Pass if you actively book lessons every month and the tutors on the platform consistently meet your needs. Keep it if you are working toward a specific goal (learning a language, preparing for an exam) and you plan to continue for at least three more months. Keep it if you have a tutor you trust and want to maintain access to them without interruption.

If you are happy with your tutor and the cost aligns with your budget, there is no reason to cancel. However, if you have any doubt about whether you will use the service next month, cancel now and rejoin later when you are ready to commit.

How to cancel your Superprof account step by step

Superprof offers one primary cancellation method: through your account settings on their website.

1. Log in to your Superprof account at superprof.com
   • Use the email address and password you registered with
   • If you cannot remember your password, click "Forgot password" and reset it via email
2. Navigate to your account settings
   • Click the profile icon in the top-right corner of the page
   • Select "Settings" or "Account settings" from the dropdown menu
3. Find the subscription management section
   • Look for "Billing," "Subscriptions," or "Payment methods"
   • You should see your Student Pass listed with the next billing date
4. Click "Cancel subscription" or "Unsubscribe"
   • Superprof may ask why you are canceling; you can skip this or provide feedback
   • Do not close the page until you see a confirmation message
5. Take a screenshot of the cancellation confirmation
   • Save this image to your phone or computer immediately
   • Include the date, time, and any reference number Superprof provides
   • This is your proof of cancellation if you need to dispute a charge later
6. Check your email for a cancellation confirmation from Superprof
   • Superprof should send an email confirming your cancellation within 24 hours
   • If you do not receive one within 48 hours, escalate (see below)

If the website cancellation does not work

If you cannot find the cancellation button or if the website shows an error, contact Superprof support directly. Email their help team at the masked address listed in your account. Write a clear message: "I want to cancel my Student Pass subscription effective immediately. My account email is [your email] and my next billing date is [date]. Please confirm cancellation within 24 hours."

Attach a screenshot of your account showing the Student Pass and billing date. Send this email and take a screenshot of the message you sent, including the timestamp. This creates a paper trail if Superprof claims they never received your cancellation.

What happens after you cancel Superprof

Your cancellation takes effect at the end of your current billing cycle, not immediately. If your next billing date is in 5 days, you will be charged one final time, then the subscription stops. You will lose access to message new tutors or book new lessons after that final charge.

Lessons you have already booked

If you have lessons scheduled before your cancellation date, you can still take them. Your access to message your tutor continues until the billing cycle ends. However, if you cancel a lesson within 24 hours of its start time, Superprof or your tutor may keep a portion of the lesson fee as a cancellation penalty.

Access to your tutor after cancellation

After your Student Pass cancels, you can no longer contact tutors through Superprof's platform. If you want to continue lessons with a tutor you liked, ask them for their personal contact information before your access ends. Many tutors are willing to teach privately outside Superprof, which may save you both money.

Tocancel recommends saving your tutor's contact details the moment you book your first lesson with them. This gives you options if you need to exit Superprof but want to maintain your tutoring relationship.

Refunds and what to expect after cancellation

Superprof's refund policy depends on when you cancel and what you are requesting a refund for.

Student pass subscription refunds

Once you cancel your Student Pass, you are not refunded for the current billing cycle. Your cancellation takes effect at the end of that cycle. If you paid ₱2,450 today and cancel tomorrow, you forfeit that ₱2,450 unless you can prove the subscription was unauthorized or fraudulent.

The only exception is if you signed up within the last 14 days in some jurisdictions, or if you can show that Superprof did not clearly disclose the automatic renewal terms. In that case, you can request a refund from Superprof support or dispute the charge with your bank.

Lesson fee refunds

If you cancel a lesson within 24 hours of its scheduled start time, Superprof refunds 50% of the lesson fee to your Superprof account credit (not back to your payment method). If you cancel more than 24 hours in advance, you receive a full refund as account credit. You can use this credit to book future lessons or request a cash refund from support.

How to request a refund through Superprof support

Email Superprof's support team at their help address. Include your account email, the date of the charge you want refunded, the amount, and your reason (e.g., "Unauthorized subscription renewal" or "Lesson canceled within 24 hours"). Superprof typically responds within 5-10 business days in English, though responses can be slow.

If Superprof refuses or does not respond within 30 days, you can dispute the charge directly with your bank or payment provider. Most Filipino banks and GCash allow you to dispute foreign charges. File the dispute with your bank and reference your cancellation proof (the screenshot you took).

Common mistakes to avoid when canceling Superprof

Canceling can be straightforward, but Filipino users often make small errors that delay the process or cost them money.

Mistake 1: canceling only your active lesson, not your student pass

Many users cancel their booked lessons and assume the subscription is gone. It is not. Your Student Pass renews automatically unless you cancel it separately in your account settings. You must cancel the subscription itself to stop the monthly ₱2,450 charge. Check your account settings the day after you cancel a lesson to confirm the Student Pass is also canceled.

Mistake 2: not taking a screenshot of your cancellation

If Superprof charges you again after you cancel, you need proof that you requested cancellation. Without a screenshot or email confirmation, the company can claim you never canceled. Always screenshot the cancellation page and save the confirmation email. Keep these files for at least three months after your cancellation date.

Mistake 3: assuming your student pass is gone immediately

Your cancellation takes effect at the end of your current billing cycle. If your subscription renews on the 15th of each month and you cancel on the 10th, you will be charged on the 15th one final time. Plan your cancellation around your billing date so you are not surprised by a final charge.

Mistake 4: letting a lesson charge go unchallenged

If Superprof charges you for a lesson you canceled or did not take, contact support immediately. Do not wait 30 days hoping they will refund it. Superprof's response times are slow, so the sooner you submit a refund request, the sooner you get your money back. Include your lesson date, the tutor's name, and the amount charged.

Mistake 5: not requesting a cash refund for account credit

If Superprof refunds your lesson fee or issues a credit, it goes to your account balance, not back to your payment method. If you do not plan to take more lessons, request a cash refund immediately. Ask Superprof support to return the credit to your original payment method (GCash, Maya, or credit card). Without this request, your money sits in your Superprof account indefinitely.

Timeline for Superprof cancellation

Knowing when each step should happen helps you stay on track and catch problems early.

Comparing Superprof to other tutoring options

You may be canceling Superprof because you found a better platform or tutor elsewhere. Here is how Superprof stacks against common alternatives used by Filipino learners.

Superprof cancellation checklist

Use this checklist to ensure you do not miss a step.

• Log in to your Superprof account and verify you can access your Student Pass subscription details
• Note your next billing date so you know when the final charge will occur
• Click "Cancel subscription" in your account settings
• Screenshot the cancellation confirmation page, including the date and time
• Save the screenshot to your phone or computer, labeled with today's date
• Wait 24 hours and check your email for a cancellation confirmation from Superprof
• If no email arrives, take a screenshot of your account showing the cancellation status and forward it to Superprof support as proof
• Mark your calendar for your final billing date
• On that date, check your bank or GCash account to confirm the final charge posted
• Five days after your final billing date, log back in and confirm your Student Pass is no longer listed
• If you are charged after your billing cycle should have ended, contact your bank immediately to dispute the charge
• Keep all screenshots and email confirmations for at least 90 days in case you need to escalate to the DTI

Customer reviews and why filipino users cancel Superprof

Real feedback from Filipino Superprof users reveals why cancellations happen and what you should expect.

Common cancellation reasons: Users in the Philippines frequently cancel because they did not use the service after the first month, found tutors directly outside the platform, or could not afford the ₱2,450 monthly cost on top of lesson fees. Some users canceled because they booked lessons and the tutor canceled without notice. Others canceled after realizing they preferred group lessons or free resources.

Support quality complaints: The most consistent complaint is slow email support. Users report waiting 10-14 days for responses. Some users reported that support refused refunds for lessons canceled within the 24-hour window, even when the tutor canceled first. A few reported that they were charged after cancellation and had to dispute through their bank.

Positive feedback: Users who kept their subscriptions praised the variety of tutors, flexible scheduling, and the ability to try multiple tutors before committing. Users who found the right tutor reported great learning outcomes. However, these satisfied users typically committed to a 3-month plan and used the service consistently.

How tocancel can help you cancel Superprof

Tocancel specializes in helping Filipino consumers cancel foreign subscriptions like Superprof. We guide you through every step, document your cancellation so you have proof if Superprof charges you again, and help you escalate to the DTI if the company refuses to comply with Philippine consumer law.

When you use Tocancel, you receive a cancellation checklist tailored to Superprof, a template email to send to Superprof support if the website cancellation fails, and guidance on disputing charges with your bank. Tocancel has helped thousands of consumers cancel subscriptions and recover refunds, and we are here to empower you to do the same with confidence.

Contact information for formal cancellation

If Superprof does not respond to your account cancellation or if you need to escalate, use these contact details.

Superprof customer support

Superprof operates from France and handles cancellations through their help center and support email. Log in to your account and navigate to "Help" to access their contact form. You can also request support through your account settings.

For formal cancellation notices, you may send a letter to Superprof's registered address in the United Kingdom (their official cancellation address), though email is faster and creates a timestamped record.

Escalation if Superprof ignores you

If Superprof does not respond within 30 days, file a complaint with the Department of Trade and Industry (DTI) Philippines. The DTI handles consumer disputes with foreign companies and can force refunds. Visit the DTI website at dti.gov.ph or visit a DTI office in your area. Bring screenshots of your cancellation request and any charges after your cancellation date.

You can also dispute the charge directly with your bank or payment provider. Contact GCash, Maya, or your credit card company and explain that you canceled the subscription and were charged after cancellation. Provide your cancellation proof (screenshots and email confirmations) and they will launch an investigation.

Why documentation matters

Every cancellation step must be documented in writing. Screenshots, email confirmations, and dated records create a legal trail that protects you. If Superprof claims you never canceled, your documentation proves they are wrong. If you need to involve the DTI or your bank, they will ask for this proof. Tocancel recommends saving every communication for at least 90 days.

Canceling your Superprof subscription is your right under Philippine law. You do not need permission from Superprof, and they cannot charge you after your cancellation takes effect. By following the steps above and keeping your cancellation proof, you ensure that your ₱2,450 monthly charge stops immediately. Tocancel has helped thousands of consumers cancel subscriptions and take control of their spending. Start your cancellation today, and if you need support navigating the process, Tocancel is here to guide you every step of the way.