Cancel Upward: Step-by-Step Guide

How to cancel Upward and stop auto-renewal charges in the philippines

Understanding Upward and why you might want to cancel

Upward is a subscription-based wellness app that delivers guided meditations, mood tracking, and personalized well-being plans to users across the Philippines. The service operates on an auto-renewing subscription model, which means charges continue until you actively cancel. Many Philippine users find the app useful initially, but recurring weekly or monthly charges add up quickly, and support responses can feel slow when you need help.

If you subscribed through the App Store, Google Play, or directly via the Upward website, your billing happens automatically at the end of each cycle. The real challenge comes when you decide the app no longer serves your needs or your budget. At Tocancel, we help thousands of consumers like you navigate cancellation safely and without surprise charges.

What Upward costs and how billing works

Upward offers multiple subscription tiers, with pricing converted into Philippine pesos (₱) based on current exchange rates. The most common plans run weekly, monthly, three-monthly, and six-monthly cycles. Each cycle triggers an automatic charge unless you cancel before the renewal date.

Weekly plans are convenient but expensive over time. A weekly ₱989 charge equals roughly ₱4,120 per month. If your budget is tight, switching to a monthly plan before canceling saves you money during your final cycle.

When canceling Upward makes sense

You should cancel Upward if the app no longer fits your wellness routine, your budget has shifted, or you prefer free meditation alternatives. You might also cancel if customer support has been unresponsive or if you cannot access features you are paying for.

Canceling does not delete your account permanently. You keep the option to reactivate if you change your mind later. However, if you delete your account entirely, Upward may not recover your past meditation history, mood logs, or profile data. We recommend canceling the subscription first, then deciding on full account deletion separately.

Your consumer rights under philippine law

What the consumer act of the philippines protects you

The Consumer Act of the Philippines, formally known as Republic Act No. 7394, gives you the right to cancel recurring charges and to receive clear information about when renewal charges will occur. This law applies whether you subscribe through an app store or directly with Upward. Your legal position is simple: you have the right to cancel at any time before the renewal date takes effect, and you should not be charged after your cancellation is confirmed.

Under the Consumer Act, companies must provide you with a clear cancellation method. If Upward makes cancellation deliberately difficult or hidden, that violates your consumer protection rights. Tocancel understands these protections and can help you assert them if Upward refuses to process your cancellation or continues charging after you cancel.

How to file a complaint if Upward refuses to cancel

If Upward continues to charge you after you request cancellation, or if the company ignores your cancellation request, you can escalate to the Department of Trade and Industry (DTI) Consumer Protection Group. The DTI handles consumer complaints across the Philippines and can compel companies to reverse unauthorized charges and refund money.

Document every cancellation attempt you make, including the date, time, method used (email, app, phone), and any response you receive. Keep screenshots of your account showing active subscriptions and billing history. This evidence is crucial if you file a DTI complaint. Tocancel recommends saving all communications with Upward before you cancel, as these become your proof if a dispute arises.

How to cancel Upward on each platform

Cancel Upward via the apple app store

If you subscribed to Upward through the App Store on your iPhone or iPad, you manage your subscription directly in your Apple account settings, not within the Upward app itself.

1. Open the App Store app on your iPhone or iPad.
2. Tap your profile icon in the top-right corner.
3. Select "Subscriptions".
4. Find and tap "Upward".
5. Tap "Cancel Subscription".
6. Choose your reason for cancellation (optional) and confirm.
7. Look for confirmation text stating "Subscription Cancelled" or "Your subscription will end on [date]".

Take a screenshot of the cancellation confirmation screen as proof. Your subscription remains active until the current billing period ends, but no charge will occur on your renewal date. This method works immediately, and Apple provides instant confirmation.

Cancel Upward via google play (Android)

Android users who subscribed through Google Play manage their subscription through the Play Store app, similar to the Apple process.

1. Open the Google Play app on your Android device.
2. Tap your profile icon (usually in the top-right corner).
3. Select "Payments and subscriptions".
4. Tap "Subscriptions".
5. Find and tap "Upward".
6. Tap "Cancel subscription".
7. Follow the prompts and confirm your cancellation.

Google Play displays "Subscription cancelled" with your final billing date. You retain access to Upward features until that date ends. Save a screenshot of this confirmation as evidence of your cancellation request.

Cancel Upward through the website or app account settings

If you subscribed directly via the Upward website or through their app payment system, you may be able to cancel through your account settings.

1. Log into your Upward account on the website or within the app.
2. Navigate to "Settings" or "Account".
3. Look for "Subscription", "Billing", or "Manage Subscription".
4. Select "Cancel Subscription" or "Downgrade Plan".
5. Complete any cancellation survey (optional) and submit.
6. Check your registered email for a cancellation confirmation message.

Direct cancellations through Upward's system should generate a confirmation email within 24 hours. If you do not receive a confirmation email within this timeframe, contact Upward support immediately and ask for written proof of cancellation. Tocancel advises keeping this email indefinitely, as it serves as your proof if Upward charges you again after cancellation.

Cancel Upward by contacting customer support

If you cannot find a self-service cancellation option, contact Upward's customer support team directly.

1. Visit the Upward website or check the app for contact information.
2. Send an email to support requesting cancellation of your subscription.
3. Include your full name, email address, and the email linked to your Upward account.
4. State clearly: "I request cancellation of my Upward subscription effective immediately."
5. Ask for written confirmation within 48 hours.
6. If support does not respond within 5 business days, escalate to the Department of Trade and Industry.

Email is your best option because it creates a dated record of your cancellation request. Avoid phone calls or live chat alone unless you can screenshot or record the interaction. Tocancel recommends sending your cancellation email from the same address registered to your Upward account, as this helps Upward verify your identity instantly.

Refunds and what to expect after cancellation

Can you get a refund for unused time

Philippine consumer law does not automatically entitle you to a refund for the unused portion of your subscription unless Upward's own terms promise one. Most wellness apps do not offer prorated refunds, meaning if you cancel halfway through a monthly cycle, you lose that balance. However, some companies make exceptions if you cancel within 7 days of a renewal charge or if you cite a specific reason related to service failure.

Request a refund by emailing Upward support with your cancellation request. State that you are requesting a refund for unused services under your consumer rights. Include your subscription dates and the specific amount charged. If Upward refuses, you can file a complaint with the Department of Trade and Industry, which can compel a refund if Upward's terms are deemed unfair or if the service was not delivered as advertised.

What happens to your data after you cancel

Canceling your subscription does not automatically delete your account or your data. Your meditation history, mood logs, and profile remain stored on Upward's servers unless you delete them manually. Log in to your account after cancellation and delete any personal data you wish to remove. If you want Upward to erase all your information, send a separate request to support stating this clearly, as this is different from cancellation.

Upward may retain some data for business or legal reasons, but you have the right to know what data they hold about you and to request deletion under Philippine privacy law. Tocancel recommends requesting a data export before deleting your account, so you have a backup of your meditation statistics if you ever want to review your wellness history.

Common mistakes to avoid when canceling Upward

Canceling a subscription can feel stressful, especially when you worry about surprise charges afterward. You are not alone in feeling this way, and the mistakes below are far more common than you might think.

Mistake 1: deleting the app instead of canceling the subscription

Removing the Upward app from your phone does not cancel your subscription. Upward's servers continue charging you on your renewal date even though the app is no longer on your device. You must cancel the subscription through the App Store, Google Play, or Upward's website before deleting the app. Check your subscription status one more time after cancellation, then delete the app if you wish.

Mistake 2: missing the cancellation deadline

Each subscription cycle has a specific renewal date. If your monthly subscription renews on the 15th of each month and you cancel on the 16th, you have already been charged for the next cycle. Cancel before your renewal date, not after. Set a phone reminder 7 days before your renewal date to ensure you cancel in time. If you miss the deadline, contact Upward support immediately and request a reversal of the charge due to cancellation request timing.

Mistake 3: not saving cancellation confirmation

A screenshot or email confirmation of your cancellation is your proof that you acted. Without it, if Upward charges you again, you have no evidence that you tried to cancel. Save every confirmation message, email receipt, or screenshot of the "Subscription Cancelled" screen. Tocancel has seen many cases where this documentation prevented chargebacks from being disputed.

Mistake 4: assuming one payment method covers all subscriptions

If you use the same email address for multiple Upward accounts or subscribed through multiple platforms (App Store and Google Play, for example), you may have separate subscriptions charging separately. Log into each platform and verify that all Upward subscriptions are canceled. One missed subscription will continue charging even if you canceled others.

After you cancel: what to monitor

Check your statements after cancellation

After your cancellation takes effect, monitor your bank account and payment method for 60 days. Verify that no new charges from Upward appear after your final billing date. If you see a charge labeled "Upward" or "Addr Com" (Upward's parent company) after your cancellation, contact your bank immediately and file a dispute claim. Provide your cancellation confirmation as evidence that you did not authorize the charge.

Many customers find unauthorized charges weeks after cancellation because they stop checking. Set a calendar reminder to review your statements 30 days and 60 days after your final billing date. This is especially important if you canceled through email support, as delays or processing errors can cause unintended charges.

Request a refund for erroneous post-cancellation charges

If Upward charges you after your cancellation was confirmed, contact both Upward and your bank. Your bank (or credit card company) can reverse the charge through a chargeback process. At the same time, send Upward written notice demanding a refund. Include your cancellation confirmation and the unwanted charge. Give Upward 14 days to refund the money. If they refuse, escalate to the Department of Trade and Industry.

Comparing Upward to alternative wellness apps

If you are canceling because Upward does not meet your needs, consider these alternatives before committing to another subscription.

If cost is your main concern, free or low-cost alternatives may suit you better than any premium subscription. Test the free tiers of Insight Timer or YouTube channels before paying for another app. Tocancel recommends trying alternatives on their free plans for at least 2 weeks before committing to a new subscription.

Cancellation checklist: ensure you have canceled Upward

Use this checklist to confirm you have canceled Upward properly and protected yourself against future charges.

How tocancel helps you cancel Upward safely

Canceling subscriptions should be straightforward, but companies sometimes make it deliberately difficult or confusing. Tocancel exists to simplify this process and protect your consumer rights. Our platform walks you through each cancellation step specific to your location and payment method, provides templates for cancellation emails, and helps you escalate complaints if a company refuses to cancel or continues charging you after cancellation.

If Upward disputes your cancellation or refuses to stop charging, Tocancel can help you document the dispute and file a formal complaint with the Department of Trade and Industry. We have helped thousands of consumers cancel subscriptions like Upward and recover unauthorized charges. Visit Tocancel online to access cancellation guides, company contact details, and resources specific to Philippine consumer law. You have the right to cancel, and Tocancel is here to help you enforce that right confidently and without stress.