Cancel Ftmo: The Right Way

How to cancel FTMO and recover your trading investment in the philippines

What FTMO is and why you might want to cancel

FTMO is a Prague-based proprietary trading evaluation company that charges you a one-time fee to access a simulated trading challenge. You pay between ₱4,464 and ₱56,444 depending on the account size you choose, then enter a controlled trading environment designed to test your skills before you can manage a funded account. Unlike subscription services such as Netflix or Spotify, FTMO does not charge you monthly fees lurking in the background; you pay once upfront, and the service remains active until you choose to close your account or exceed the platform's drawdown limits.

The real problem emerges when you realise the evaluation service does not meet your expectations, your trading strategy no longer fits FTMO's rules, or you simply want to stop trading for now. Many Filipino traders feel trapped because FTMO does not offer a simple in-app cancellation button like mainstream streaming platforms do. Instead, you must navigate a support system based in the Czech Republic that operates outside Philippine business hours, and refund windows close fast. That is where Tocancel steps in. We have helped thousands of consumers understand their cancellation rights and recover funds from complex financial services they no longer need.

How FTMO actually works for filipino traders

You pay a one-time challenge fee to access a simulated trading platform with preset rules, profit targets, and risk management limits. The FTMO Challenge offers account sizes ranging from $10,000 (approximately ₱564,000) up to $200,000 (approximately ₱11,280,000), with corresponding fees that scale upward. FTMO's own terms confirm these are one-time, non-recurring charges, meaning you do not face ongoing monthly payments. Your frustration likely stems from discovering that account cancellation is not a simple toggle switch; instead, it involves account deletion, potential refund claims, and proof of contact with support staff.

Why filipino traders cancel FTMO accounts

You might cancel because you lost money in the challenge and do not want to invest in another attempt. You may have discovered that prop trading does not suit your risk tolerance or lifestyle. You could have identified trading restrictions on the platform that prevent you from executing your preferred strategies. Or you simply changed your mind within the refund window and want your money back. Each reason carries different next steps, and Tocancel has documented exactly which approach works for each situation.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects your right to clear, honest information about services before you pay, and guarantees your right to pursue refunds for services that fail to deliver as promised.

Your legal position is straightforward: FTMO must display its refund policy, cancellation terms, and account closure procedures clearly before you make payment. If the company charged you without making these terms visible, or if it refuses to honour a legitimate refund request within the stated window without valid reason, you have grounds to escalate your complaint to Philippine consumer authorities. The law treats digital services and financial platforms the same way it treats physical goods; you deserve transparent information and fair treatment.

The 30-day withdrawal and refund window

FTMO publishes a 30-day refund policy on its website. If you purchased a challenge on January 1st, you must submit your cancellation request and refund claim by January 30th to qualify for a refund. After day 30 expires, FTMO's published terms state no refunds apply regardless of whether you used the account or not. Philippine consumer law supports this practice for digital financial services, but only if FTMO made the 30-day window explicit and visible before you clicked "buy." Save and screenshot proof that you received these terms.

When to escalate to philippine consumer authorities

If FTMO refuses your refund within the 30-day window and you have timestamped proof that you requested cancellation in time, contact the Department of Trade and Industry (DTI) Consumer Protection Group. You can also file a complaint with the National Telecommunications Commission (NTC) if payment issues involved electronic transactions or online platforms. Tocancel recommends gathering all email receipts, payment confirmations, cancellation timestamps, and copies of support responses before escalating; these documents become your evidence.

Cancellation methods and which route to take first

FTMO offers no automated cancellation tool on its website or within your trading dashboard, so you must contact support directly using one of three channels: email, live chat, or international phone support. Each carries different response times and documentation levels.

Email cancellation: the safest and most documented route

Email remains your strongest cancellation method because it creates a timestamped paper trail.

1. Send an email to [email protected] with the subject line "Account Cancellation Request and Refund Claim"
   • Include your full account username or email address tied to your FTMO account
   • State the exact date you created and paid for your challenge
   • Request account closure and a full refund within the 30-day window if you qualify
   • Write in clear, professional English and keep your message under 150 words
2. Save the email confirmation showing the exact date and time FTMO support received your request
   • Screenshot or download the read receipt if available
   • Keep this in a folder marked "FTMO Cancellation" on your computer
3. Wait 5 to 7 business days for an initial response from the FTMO support team
   • If you receive no response after 7 days, send a follow-up email referencing your original request
   • If support denies your refund and you believe you are within the 30-day window, ask for the specific reason in writing
4. Once support confirms your account is closed, verify that your trading platform access has been disabled
   • Log in to your FTMO account to confirm you can no longer access the trading terminal
   • Save a screenshot showing the login error or message confirming account closure

Live chat cancellation: faster but riskier

FTMO's live chat feature (available on its website during Prague business hours) allows you to request cancellation in real time. The trade-off is that chat logs disappear unless you manually save them, and support staff may not take your request as seriously as a formal email.

1. Log into your FTMO account and open the live chat window (usually visible on the website)
   • Note the exact date and time the chat session starts
2. State your request clearly: "I want to cancel my account and request a refund"
   • Provide your account details and the purchase date
   • Ask the support agent to confirm they have processed your cancellation request
3. Before closing the chat, copy and paste the entire conversation into a text document on your computer
   • Save this document with the date in the filename (for example, "FTMO-Chat-Cancellation-Jan-15-2024.txt")
   • This becomes your proof if FTMO later disputes whether you requested cancellation
4. Follow up with a confirmation email to [email protected] referencing your chat session
   • Write: "On [date], I requested account cancellation via live chat at [time]. Please confirm receipt and process my cancellation request."

Phone cancellation: only if email and chat fail

FTMO offers international phone support, but calling from the Philippines may incur international charges, and phone calls leave no automatic record. Use phone contact only if email and chat have failed to produce a response after 10 days.

1. Find FTMO's international phone number on its website's contact page
   • Have your account details and purchase date ready before you dial
   • Choose a time when Prague is in business hours (typically 9 AM to 5 PM Prague time, which overlaps with late afternoon or evening in the Philippines)
2. Request account cancellation and explain your reason briefly
   • Ask the agent to provide a reference number for your cancellation request
   • Request they send a confirmation email to your registered email address
3. Immediately after the call, send an email to [email protected] confirming the phone conversation
   • Write: "On [date] at [time], I called your support team (reference number [if provided]) and requested account cancellation. Please confirm this request has been processed."

Refunds and how to claim yours within the 30-day window

FTMO refunds money to the payment method you used to purchase the challenge, but only if you request it within 30 days of your purchase date and you have not already been refunded due to account drawdown.

Once FTMO confirms your refund, money typically appears back in your original payment method (bank card, PayPal, cryptocurrency wallet, or wire transfer account) within 5 to 10 business days. If the refund does not arrive after 15 days, contact your bank or payment service provider to request a trace, and also send a follow-up email to FTMO asking for proof of the refund transaction.

What happens after you cancel your FTMO account

Account closure is not instantaneous, and several things happen in sequence.

Within 24 hours of your cancellation request, FTMO disables login access to your trading dashboard. You will no longer be able to place trades, view your account balance, or download historical data. Within 5 to 10 business days, the refund (if approved) appears in your original payment method. FTMO may send you a follow-up email asking why you cancelled, but you are under no obligation to respond. The company typically does not require you to provide a reason for cancellation.

If you changed your mind and want to return to FTMO trading, you can purchase a new challenge at any time. Your previous account history remains archived, but you start fresh with a new account and new fees.

Pricing breakdown and what you actually pay

FTMO charges scale by account size, and these are one-time fees only.

FTMO does not charge monthly subscription fees, platform maintenance fees, or hidden withdrawal charges. However, if you fail the challenge (hit the maximum drawdown), you must purchase a new challenge if you want to try again. This means the actual cost of using FTMO depends on how many attempts you need to pass the evaluation.

Common mistakes to avoid when cancelling FTMO

Traders often make avoidable errors that delay refunds or eliminate them entirely.

The first mistake is waiting too long. Many Filipino traders assume they have 60 days to cancel based on consumer laws in other countries, but FTMO's published terms clearly state 30 days. Waiting 35 days to submit your cancellation request means you lose the right to a refund, and no complaint to the DTI will overturn FTMO's policy once the window closes. Send your cancellation email on day 1 or day 2 if you are certain you want out.

The second mistake is cancelling via live chat without saving the transcript. Live chat logs disappear after a few hours, and FTMO support staff may deny they received your request if you escalate later. Always copy and paste the entire conversation into a text file, then follow up with a formal email to [email protected].

The third mistake is not keeping proof of your purchase date and payment. FTMO determines your 30-day refund window from the date you paid, not the date you first logged in. If you cannot prove when you paid, you cannot prove you are within the window. Screenshot your payment confirmation email and bank statement on the day you purchase.

The fourth mistake is requesting a refund without mentioning that you are within the 30-day window. Simply writing "I want to cancel" may prompt FTMO to close your account without offering a refund. Write explicitly: "I purchased this challenge on [date], it is now [current date], and I am within the 30-day refund window. Please process my cancellation and refund."

The fifth mistake is ignoring FTMO's response if it denies your refund. If you believe you are right and FTMO is wrong, do not simply accept the rejection. Respond in writing asking for the specific reason for the denial, request a manager review, and if they refuse again, escalate to the DTI Consumer Protection Group with all your documentation. Tocancel has seen refunds reversed after DTI intervention, so persistence pays off.

Checklist for cancelling FTMO safely

1. Check the calendar. Count 30 days from your purchase date. If you are past day 30, you cannot claim a refund under FTMO's standard policy.
2. Gather your proof: payment confirmation email, bank statement showing the charge, and your FTMO account login credentials.
3. Compose a clear cancellation email to [email protected] with the subject line "Account Cancellation and Refund Request."
4. Include your account username, purchase date, purchase amount in PHP, and a one-sentence reason for cancellation.
5. Send the email and immediately save the confirmation showing the date and time it was sent.
6. Create a folder on your computer or in your email called "FTMO Cancellation" and move all related documents there.
7. Wait 7 business days for a response. If you hear nothing, send a follow-up email referencing your original request.
8. Once FTMO confirms account closure, try logging in to verify access is disabled.
9. Wait 15 days for the refund to appear in your original payment method. If it does not, contact your bank.
10. If FTMO denies your refund and you believe the denial is unfair, prepare a complaint file for the DTI Consumer Protection Group.

When to escalate to the DTI consumer protection group

If FTMO refuses your refund or ignores your cancellation request entirely, you have the right to escalate your complaint to Philippine consumer authorities.

The Department of Trade and Industry (DTI) Consumer Protection Group investigates complaints against companies that violate the Consumer Act of the Philippines. You can file a complaint in person at your nearest DTI office, by email, or online via the DTI Complaint Management System. Provide your cancellation email, FTMO's refusal response (if any), proof of your purchase, and a written explanation of why you believe FTMO's refusal violates your consumer rights.

The DTI has authority to pressure FTMO into refunding your money if the company failed to clearly disclose its refund window before you paid, or if it refused a valid refund claim without documented reason. The process typically takes 30 to 60 days, and Tocancel recommends filing a DTI complaint only after FTMO has had 14 days to respond to your own cancellation request.

FTMO cancellation address and contact details

FTMO's registered headquarters and support contact point is located at the following address. Use this for formal complaints or escalated requests.

FTMO s.r.o.
Pobrezní 1, Building B, Prague 8
Czech Republic 186 00
Email: [email protected]
Website: www.ftmo.com

Note that this Prague address operates on Central European Time, which is typically 6 to 7 hours ahead of Philippine Standard Time. Email requests may take longer to process than requests sent during Prague business hours.

Take control of your trading investment today

Cancelling your FTMO account is straightforward once you understand your rights and follow the correct process. You have 30 days from purchase to claim a refund; after that, the money is generally non-recoverable under FTMO's standard policy. The law requires FTMO to honour this window and to process refund requests promptly, and if the company refuses without valid reason, the DTI Consumer Protection Group stands ready to intervene on your behalf.

Do not delay. Send your cancellation email to [email protected] today if you know you want out, keep all documentation in one folder, and do not accept a refusal if you are within the 30-day window and have proof. Tocancel has helped thousands of consumers cancel complex financial platforms and recover funds they believed were lost. Your situation is fixable, and you deserve clear answers about your money. Take action now.