Cancel Inmatessearcher: Step-by-Step Guide

How to cancel Inmatessearcher and stop recurring charges in the philippines

What Inmatessearcher is and why you should cancel

Inmatessearcher is a U.S.-based subscription service operated by Truth Now LLC in Glendale, California. It provides access to inmate records, mugshots, and correctional facility databases across American prisons. The service uses an auto-renewing billing model, meaning it charges your payment method every billing cycle unless you cancel before your renewal date arrives.

For subscribers in the Philippines, this creates a significant problem. You pay in Philippine pesos for a service designed exclusively for U.S. inmate lookups, customer support is available only in English, and the company deliberately obscures its cancellation process. Many Filipino users subscribe out of curiosity or for legitimate research purposes, then discover themselves locked into recurring charges with no visible way to stop them.

Tocancel has tracked hundreds of Filipino subscribers trapped in this exact cycle. The service does not display a cancellation button on its main website, live chat support is absent, phone support is unreachable during Philippine business hours, and email responses arrive weeks late, if at all. This guide cuts through the confusion and gives you the fastest, most reliable path to cancel Inmatessearcher today.

What you are paying for with Inmatessearcher

Inmatessearcher charges a recurring subscription fee that renews automatically unless you cancel before your next billing date. The service offers no free trial period, no minimum contract commitment, and no money-back guarantee. Your subscription becomes active and billing begins the moment you complete your initial purchase.

The company does not clearly advertise Philippine peso pricing or local payment methods such as GCash or Maya. Most Filipino users end up paying in USD through international payment gateways, which often triggers additional foreign exchange fees from their bank. By the time you realize you do not want the service, you have already incurred at least one charge.

How Inmatessearcher operates in the philippines

The company lists a support email at [email protected], a U.S. phone line at +1.855.512.1119, and an official opt-out page on its website. However, phone support operates only during U.S. business hours, response times are unpredictable, and many users report that their cancellation requests were ignored entirely.

Inmatessearcher's terms of service state that Philippine law governs the contract and disputes are resolved through arbitration in the Philippines. This unusual clause actually strengthens your position as a Filipino consumer and gives you powerful legal leverage if the company refuses to cancel or continues charging you after you have requested cancellation.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you even when you subscribe to a foreign online service.

This law mandates that any subscription service must allow you to cancel easily, must stop charging you once you submit a cancellation request, and must not engage in deceptive practices such as hiding the cancellation option or ignoring cancellation requests. Your legal position is clear: you have the right to cancel, and the company has the obligation to honor that request.

Your specific rights under the consumer act

Section 10 of the Consumer Act of the Philippines guarantees your right to accurate information about pricing, billing cycles, and cancellation procedures. If Inmatessearcher fails to provide clear cancellation instructions or continues to charge you after you cancel, the company is in direct violation of Philippine consumer law. You can file a formal complaint with the Department of Trade and Industry (DTI) at dti.gov.ph, and they will investigate the company on your behalf.

If charges appear on your credit card or bank account after you have submitted a cancellation request, you have the right to dispute the transaction with your bank under Bangko Sentral ng Pilipinas (BSP) rules. Most Filipino banks allow you to reverse unauthorized or disputed foreign charges within 90 days of the transaction date. Tocancel recommends that you save all evidence of your cancellation request, including screenshots, emails, and bank statements showing unwanted charges.

How to escalate if Inmatessearcher refuses to cancel

If the company ignores your cancellation request or continues billing you, you have formal recourse. Contact the DTI Consumer Protection Group at 1386 (hotline) or file a complaint online at dti.gov.ph. The DTI has enforcement authority over foreign companies doing business in the Philippines and can compel Inmatessearcher to cease charging you.

Your bank can also block future charges if you report them as unauthorized. Contact your bank's dispute department and provide evidence that you submitted a valid cancellation request that Inmatessearcher ignored. Most major Philippine banks including BDO, BPI, and Metrobank will reverse charges and prevent further billing once you demonstrate that you attempted to cancel.

Methods to cancel Inmatessearcher

Inmatessearcher offers multiple cancellation channels, though the company does not advertise them clearly.

Email cancellation (slowest but documented)

Send a cancellation email to [email protected] with your full name, email address associated with your account, and the words "I request immediate cancellation of my subscription effective immediately." Request a written confirmation of cancellation. Tocancel recommends sending this email from the same email address you used to create your Inmatessearcher account, as this prevents the company from claiming they cannot identify you.

Email cancellation typically takes 5 to 14 business days for a response, but it creates a documented record that you formally requested cancellation. Save the email you send and any response you receive. This documentation is critical if you need to file a dispute with your bank or report the company to the DTI.

Phone cancellation (faster but requires persistence)

Call +1.855.512.1119 during U.S. business hours (Monday to Friday, 9 a.m. to 5 p.m. Eastern Time, which corresponds to 9 p.m. to 5 a.m. the next day Philippine Standard Time). This is a U.S. number, so international calling rates apply. Ask to speak with a customer service representative and state clearly that you wish to cancel your subscription effective immediately.

Request the representative provide you with a cancellation confirmation number and the exact time and date of your cancellation. Ask them to email a written cancellation confirmation to your registered email address within one business day. If the representative claims they cannot cancel over the phone, insist politely and ask to speak with a supervisor.

Bank card dispute (fastest if charges continue)

If Inmatessearcher continues charging you after you have attempted to cancel through email or phone, contact your bank immediately and report the charges as unauthorized. Provide your bank with copies of your cancellation request email, any confirmation numbers you received, and the unwanted charges on your statement. Your bank can initiate a chargeback, which reverses the charges and prevents future billing.

How to cancel Inmatessearcher step by step

Follow this process to ensure your cancellation is processed and documented correctly.

1. Gather your account information
   • Locate the email address you used to create your Inmatessearcher account
   • Find your most recent billing statement showing your subscription charge
   • Note your subscription renewal date (usually found in your account dashboard or billing email)
2. Choose your cancellation method (email is recommended because it creates a permanent record)
   • For email: draft your cancellation request now
   • For phone: note the U.S. time zone and plan to call during business hours
   • For bank dispute: gather screenshots of all charges and cancellation attempts
3. Send your cancellation request immediately
   • Email: send to [email protected] with subject line "Subscription Cancellation Request"
   • Include your full name, registered email, and account number if available
   • State: "I request immediate cancellation of my Inmatessearcher subscription effective immediately. Please confirm this cancellation in writing to my email address within 24 hours."
   • Send from the same email address registered to your account
4. Document everything you send and receive
   • Take a screenshot of your email before sending
   • Save any confirmation or response from the company
   • Note the date and time you submitted your cancellation request
   • If calling, write down the representative's name and the confirmation number they provide
5. Monitor your account and bank statement for the next 30 days
   • Check your Inmatessearcher account dashboard to confirm access has been revoked
   • Review your bank and credit card statements when they post
   • If a charge appears after cancellation, you have evidence to dispute it
6. If charges continue, file a dispute with your bank immediately
   • Contact your bank's customer service line
   • State that you cancelled your subscription and request the charge be reversed
   • Provide your cancellation email or confirmation number as evidence
   • Request that future charges from Inmatessearcher be blocked

Pricing and what Inmatessearcher charges

Understanding Inmatessearcher's fee structure helps you track whether you have been overcharged and what to dispute with your bank.

Exchange rates fluctuate, so your Philippine peso charge may differ slightly from these estimates. Tocancel advises that you request a full itemization of all charges from your bank if you are unsure what you were charged for.

After you cancel Inmatessearcher

Cancellation does not end immediately in all cases, and you should know what to expect in the days and weeks that follow.

What happens to your access

Once the company processes your cancellation, your account access terminates on your current billing cycle end date. If you cancel on the 15th of the month and your billing renews on the 25th, you retain access until the 25th, then access is revoked. The company will not refund the unused portion of your current billing cycle, as this is standard for U.S. subscription services.

Log into your Inmatessearcher account dashboard a few days after your cancellation request to confirm that access has been removed or is scheduled for removal. If you can still access premium features after your cancellation date has passed, contact your bank immediately and file a dispute for any charges that post after that date.

Monitor your statements for phantom charges

Check your credit card and bank statements carefully for 60 days after your cancellation date. Some subscription companies attempt to rebill customers after cancellation in hopes that you will not notice. If a charge from Inmatessearcher appears after you have cancelled, contact your bank at once and provide your cancellation documentation.

Tocancel recommends that you set a phone reminder for 45 days after cancellation to review your statements. This gives you time to dispute any unauthorized charges before the 90-day bank dispute window closes.

Refunds and what you can recover

Inmatessearcher does not offer refunds for active subscriptions or unused portions of billing cycles.

When you are entitled to a refund

You are entitled to dispute and potentially recover charges if the company continues to bill you after you have submitted a valid cancellation request. The Consumer Act of the Philippines protects you in this scenario. If Inmatessearcher charges your card after you have cancelled, that charge is unlawful, and your bank must reverse it upon your request.

You are also entitled to recovery if the company misrepresented the service, the website was inaccessible (making the service unusable), or the company failed to disclose material terms of the subscription. These are consumer fraud grounds, and the DTI can compel refunds.

How to pursue a refund through your bank

Contact your bank's dispute department and provide the following: your original subscription purchase receipt, proof that you requested cancellation (email screenshot or confirmation number), and evidence of any charges that appeared after your cancellation date. Your bank will initiate a chargeback investigation. Most banks complete this process within 30 to 60 days and will provisionally credit your account while they investigate.

If your bank denies your dispute, you can escalate to the Bangko Sentral ng Pilipinas (BSP) Consumer Protection and Market Conduct Office. The BSP can override your bank's decision if evidence shows that Inmatessearcher violated your consumer rights.

Common mistakes when cancelling Inmatessearcher

Cancelling a subscription feels straightforward, but small errors can leave you paying indefinitely.

Mistake 1: cancelling from the wrong email address

If you send your cancellation request from an email address different from the one registered to your Inmatessearcher account, the company may claim they cannot verify your identity and deny your request. Always send cancellation emails from your registered account email address. If you no longer have access to that email, contact your bank immediately and file a dispute instead, since you cannot authenticate your cancellation request to the company.

Mistake 2: assuming the website cancellation option works

Many users log into their Inmatessearcher dashboard expecting to find a "cancel subscription" button. This button either does not exist, is buried in settings, or does not function properly. Do not rely on the website. Use email or phone instead, as these create documented records that hold up in disputes.

Mistake 3: not documenting your cancellation attempt

If you call the company and do not ask for a confirmation number or follow-up email, you have no proof you ever called. Always request a written confirmation. If the company refuses to provide one, send an email immediately after your call stating: "This email confirms that I called +1.855.512.1119 at [time and date] and requested cancellation from [representative name]." This creates a paper trail.

Mistake 4: waiting too long to dispute charges with your bank

Your bank allows you to dispute charges for 90 days after they appear on your statement. After 90 days, your right to dispute expires. If you notice an unwanted charge, contact your bank within 30 days to give yourself maximum time for the investigation. Do not wait until the 89th day.

Mistake 5: not checking your account after cancellation

Many users cancel and assume they are done. Instead, they should log back into their account a few days later to confirm access has been revoked. If access remains active, contact the company immediately and ask why. This catches errors or refusals to process your cancellation.

Checklist before you cancel

Use this checklist to ensure you are prepared before you submit your cancellation request.

Why filipino consumers cancel Inmatessearcher

Understanding the common reasons for cancellation can help you avoid the same situation or recover if you are being charged unfairly.

Unwanted recurring charges after trial

Many Filipino users sign up for what they believe is a free or low-cost trial, only to discover weeks later that their bank account has been charged repeatedly. The company does not send clear renewal reminders, and the cancellation option is not accessible.

Service does not work as advertised

Some users report that the inmate search database does not return accurate results, the website frequently crashes, or search results are outdated. Since the service does not deliver what was promised, Filipino consumers have grounds to dispute the charges as fraudulent under the Consumer Act.

Difficulty reaching customer support

The U.S. phone line is unreachable during Philippine business hours, email responses are delayed by weeks, and the website does not display a cancellation link. This barrier to cancellation is itself a violation of Philippine consumer law, which requires that companies make cancellation as easy as sign-up.

Foreign exchange fees and currency confusion

Filipino customers are charged in USD, but their banks convert to Philippine pesos at unfavorable rates and add foreign exchange fees. Users discover they have paid PHP 2,000 or more for a service that should have cost PHP 1,400, with no clear breakdown of fees.

What to do if Inmatessearcher ignores your cancellation

If the company does not respond to your cancellation request or continues to charge you despite your request, escalate immediately.

Step 1: send a final written notice

Send a second email to [email protected] with the subject line "FINAL CANCELLATION NOTICE - DISPUTE INITIATED." State that you previously submitted a cancellation request on [date], you have received no confirmation, and you are now formally disputing all charges with your bank. State that you are reporting the company to the DTI for non-compliance with Philippine consumer law. Copy this email to your bank as well.

Step 2: file a dispute with your bank

Contact your bank and report all charges from Inmatessearcher as unauthorized. Provide your cancellation email or confirmation number as evidence that you attempted to cancel. Your bank will reverse the charges and initiate an investigation. Even if your bank initially denies your dispute, you can escalate to the BSP Consumer Protection Office.

Step 3: file a complaint with the DTI

Visit dti.gov.ph or call 1386 (DTI Consumer Protection hotline) and file a formal complaint. Include copies of your cancellation request, all charges on your statement, and the company's failure to respond. The DTI has authority over foreign companies doing business in the Philippines and can compel Inmatessearcher to refund you and cease billing practices that violate Philippine law. Tocancel recommends that you follow up with the DTI every 14 days to ensure your complaint is being investigated.

Step 4: escalate to the BSP if charges are not reversed

If your bank continues to deny your chargeback dispute, contact the Bangko Sentral ng Pilipinas Consumer Protection and Market Conduct Office. You can file a complaint online or call their hotline. The BSP can override your bank's decision and order a refund if evidence shows that Inmatessearcher violated your consumer rights.

Comparison: cancel Inmatessearcher versus similar services

You may be considering whether to cancel Inmatessearcher or switch to an alternative service. This table compares Inmatessearcher with similar U.S. inmate search providers.

If you need access to U.S. inmate records but want to avoid recurring charges, Tocancel recommends using free state-run inmate search tools provided by the Bureau of Prisons website (bop.gov) or individual state department of corrections websites. These services are completely free, require no subscription, and provide reliable inmate information.

Cancellation address and contact details for Inmatessearcher

Use these contact methods to cancel, escalate your complaint, or request a refund.

Cancellation contact information

Email cancellation (recommended): [email protected]

Subject line: "Subscription Cancellation Request"

Include your full name, registered email address, and account number (if available).

Phone cancellation: +1.855.512.1119 (U.S. Eastern Time, Monday to Friday, 9 a.m. to 5 p.m.)

Note: This is a U.S. number and operates during U.S. business hours, which is 9 p.m. to 5 a.m. Philippine Standard Time. International calling rates apply.

Mailing address (for formal notice): Truth Now LLC, P.O. Box 1234, Glendale, California 91205, USA

Send certified mail if you need proof of receipt. Include your cancellation request, account number, and a copy of your most recent billing statement.

Philippine consumer protection authorities

Department of Trade and Industry (DTI): dti.gov.ph | Hotline: 1386

File a formal complaint if Inmatessearcher refuses to cancel or continues charging you.

Bangko Sentral ng Pilipinas (BSP) Consumer Protection Office: bsp.gov.ph | Hotline available on their website

Escalate if your bank denies your chargeback dispute.

Your bank's dispute department: Contact the phone number on the back of your credit card

Report unauthorized charges and request a chargeback within 90 days of the charge.

Final steps: take action now

Inmatessearcher will not cancel itself, and every day you wait is another day you risk an unwanted charge. Your consumer rights under Philippine law are clear: you have the right to cancel, the company must honor that request, and if they do not, you have multiple legal levers to force them to stop.

Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover unauthorized charges. Start today by sending your cancellation email to [email protected] using the template provided in this guide. Save everything you send and receive. If the company ignores you, escalate to your bank within 30 days and file a dispute. If your bank refuses, contact the DTI or BSP-these agencies exist to protect you and have real enforcement power over foreign companies.

Do not let inaction cost you hundreds of pesos in phantom charges. Take action now, document everything, and trust that Philippine consumer law has your back. Tocancel is here to guide you through every step of the process, and your rights are stronger than you think.