Cancel Lic: Step-by-Step Guide to Avoid Charges

How to cancel your Lic subscription and stop recurring charges in the philippines

Understanding what Lic actually is and why cancellation matters

If you are searching for how to cancel Lic in the Philippines, you likely received a charge you did not expect or signed up for a service whose terms are now unclear. This section cuts through the confusion so you know exactly what you are cancelling and why your cancellation rights matter.

Lic operates as a subscription-based service, not a traditional insurance product. This distinction is critical because your cancellation rights, refund eligibility and the process you must follow are governed by subscription and consumer protection law, not insurance regulation. Many Filipino consumers assume they are dealing with an insurance policy and then discover the cancellation process is completely different, leading to delayed refunds and repeated charges that could have been avoided with clear upfront information.

At Tocancel, we have helped thousands of Filipino consumers understand their rights and take confident action against subscription services that are difficult to cancel or that do not honour their promises.

What you are actually paying for

Based on verified account data, Lic charges you a recurring annual subscription at PHP 2,583.00 per year. This means your payment method (debit card, GCash, Maya or e-wallet) gets charged automatically every 12 months unless you cancel before the next billing date arrives.

The service runs through LocateAnyPhone infrastructure. You can reach their support team by email at [email protected] or by telephone at +632 8830 5000. Live chat support is not available, which is an important limitation to understand before you attempt to contact them about your cancellation.

Know exactly what you are paying for so you can explain your cancellation reason clearly to support staff.

Your consumer rights under philippine law

Your legal position is strong. Under the Consumer Act of the Philippines (Republic Act No. 7394), you have the explicit right to cancel any subscription service at any time. You also have the right to request a full or partial refund if the service does not match its description, if you were not clearly informed of recurring billing terms, or if you cancelled within the legal cooling-off period.

The consumer protection authority in the Philippines is the Department of Trade and Industry (DTI). If the company refuses your cancellation or withholds a refund you are entitled to, the DTI is your escalation point and has the power to investigate and enforce your rights.

Your rights exist whether or not the company's website makes cancellation easy - this is the law, not a courtesy.

How to cancel your Lic subscription: step-by-step process

Follow this process in order to cancel safely and create a paper trail that protects you if disputes arise.

Step 1: gather proof before you do anything

Your first task is to document everything. Cancellations often stall because users cannot prove they owned the account or when the next charge is due.

1. Log into your Lic account at the LocateAnyPhone cancellation page: locateanyphone.net/ph/cancel-subscription
2. Take a full screenshot of your account dashboard and save it with today's date in the filename. Your screenshot must show:
   • Your registered email address
   • The plan name (LIC-URL-12-NFM or whatever appears)
   • The annual cost (PHP 2,583.00 or the amount you are charged)
   • Your next billing date
   • The payment method on file (card ending in XXXX, GCash, Maya or e-wallet type)
3. Find and save your most recent billing confirmation email or payment receipt from LocateAnyPhone
4. If you paid by debit card, GCash, Maya or e-wallet, take a screenshot of that transaction in your bank or app statement showing the PHP 2,583.00 charge and the date it was processed
5. Store all three screenshots in a folder on your phone or computer labelled with the date (example: "Lic-cancellation-proof-2025-01-15")

Important: Do not delete your account yet. Deleting your account can make cancellation harder to prove later, and support staff may claim the cancellation was never processed because your account no longer exists.

Step 2: submit your cancellation through the official web interface

The primary cancellation route is through the LocateAnyPhone web interface. Here is exactly how to proceed:

1. Open your web browser and navigate to locateanyphone.net/ph/cancel-subscription
2. Sign in using the email address and password connected to your Lic account
3. Locate the section labelled "Subscription", "Manage Plan", "Billing" or "Account Settings"
4. Find the option to "Cancel subscription", "End service", "Downgrade" or "Cancel plan"
5. Select the cancellation option and follow the prompts on screen
6. When asked for a reason, select "I no longer need this service" or "Cost too high" - be honest but brief
7. Review the cancellation confirmation carefully. It will display a cancellation date and confirmation number
8. Take a screenshot of this confirmation page and save it alongside your earlier documentation
9. Look for a confirmation email from LocateAnyPhone. Check your inbox and spam folder. If no email arrives within 2 hours, proceed to Step 3

Submitting through the web interface creates an automatic record that protects you if the company later claims they never received your cancellation request.

Step 3: send a written cancellation notice by email

Even if you cancelled through the website, send a formal cancellation email to [email protected]. This creates a second, documented layer of proof that the company cannot dispute.

1. Open your email client (Gmail, Yahoo, Outlook etc.)
2. Address the email to [email protected]
3. Use "Lic subscription cancellation request" as the subject line
4. In the body, write a clear message structured like this:
   • Opening line: "I am writing to formally request the cancellation of my Lic subscription effective immediately."
   • Account details: "My account email is [your email]. My subscription plan is LIC-URL-12-NFM. My next billing date is [date from your screenshot]."
   • Request: "Please confirm the cancellation and ensure no further charges are applied. Please send a written confirmation to this email address."
   • Closing: "If you have questions, contact me at [your phone number]."
5. Do not be rude or aggressive - keep the tone professional and factual
6. Send the email and immediately take a screenshot showing the "sent" status and timestamp
7. Keep this screenshot in your documentation folder

A written record of your cancellation request is legal evidence that you attempted to cancel and how LocateAnyPhone responded.

Step 4: follow up if you do not receive confirmation

If you do not hear back from support within 5 business days, send a follow-up email with the exact same content, but add "FOLLOW-UP" to the subject line and reference the date of your first email.

1. Wait 5 business days (not calendar days) from your first email
2. If no response arrives, send a second email to [email protected]
3. Use the subject line "FOLLOW-UP: Lic subscription cancellation request (original email: [date])"
4. In the body, repeat your cancellation request and state: "This is my second request. I expect a written confirmation within 2 business days."
5. Screenshot the sent status and store it with your other proof

A second, documented request creates clear proof that the company is ignoring you, which strengthens your case if you need to escalate to the Department of Trade and Industry.

Refund eligibility and how to claim it

Your right to a refund depends on when you are cancelling relative to your billing cycle and whether the service breached its terms.

When you qualify for a refund

You have a strong claim to a refund if any of these conditions apply:

• You cancelled within 14 days of your first charge (the legal cooling-off period under the Consumer Act of the Philippines)
• The service did not work as described or promised
• You were charged without clear, upfront disclosure of the recurring billing terms
• The company failed to send you a reminder notification before the next billing date
• You cancelled before the next billing date and the charge still went through

You are less likely to receive a refund if you cancelled after 14 days and the service functioned as described, but you can still ask and reference the Consumer Act of the Philippines if the company refuses.

How to request a refund

If a charge went through after you cancelled, or if you cancelled within 14 days, request a refund explicitly in writing:

1. Send an email to [email protected] with the subject "Lic subscription refund request"
2. State your account email, the date of the charge, the amount (PHP 2,583.00), and why you qualify for a refund under the Consumer Act of the Philippines
3. Attach screenshots of your account proof, the charge in your payment statement, and any cancellation confirmation you received
4. Ask for a timeline: "Please process this refund within 7 business days and confirm by email"
5. Keep a copy of your email and the "sent" timestamp

Give LocateAnyPhone 7 business days to respond. If they refuse or do not respond, you have grounds to escalate.

Pricing breakdown and what you should know about your charges

This section shows you exactly what Lic costs and how their billing works so you can verify you are not being overcharged.

Check your bank or e-wallet statement against this table to confirm you have not been charged more than the stated amount.

What to do immediately after your cancellation

Cancellation does not end your responsibility. You must monitor your account and payment method to ensure no future charges occur.

In the first week after cancellation

1. Check your email for a cancellation confirmation from LocateAnyPhone. Save this email permanently
2. Log back into your Lic account one week later and verify your subscription status shows "Cancelled" or "Inactive"
3. If your account shows "Active" or the next billing date has not changed, send another cancellation email immediately

In the weeks leading up to your previous billing date

1. Mark your calendar for the date your next annual charge was scheduled (before you cancelled)
2. Two days before that date, check your bank account or e-wallet to confirm NO charge appears
3. If a charge does appear, document it immediately with a screenshot and note the exact time it posted
4. Contact LocateAnyPhone by email within 24 hours: "I cancelled on [date], but I was charged PHP 2,583.00 on [date]. Please reverse this charge immediately."

Ongoing monitoring after cancellation

1. Set a phone reminder for every 12 months (the anniversary of your original charge) to check your statements for any unexpected Lic charges
2. If you see a Lic charge reappear, treat it as a billing error and dispute it immediately through your bank or e-wallet provider
3. Keep all your cancellation documentation (screenshots, emails, confirmations) for at least 2 years

Vigilance now prevents you from being charged again months or years after you thought you had cancelled.

Common mistakes to avoid when cancelling

Many consumers make cancellation harder than it needs to be because they skip steps or assume the company will act in good faith. Here are the pitfalls to avoid.

Mistake 1: deleting your account before cancelling your subscription

If you delete your account, you lose access to your account dashboard and cannot prove what plan you were on or when the next charge was due. Support staff may then claim that cancellation is impossible because your account no longer exists. Cancel your subscription first, wait for confirmation, then delete your account if you wish.

Mistake 2: relying on verbal or chat cancellations without written proof

Live chat is not available for Lic support. Even if you reach someone by phone, their word alone is not enough. Always follow up with a written email sent to [email protected] so you have documented proof. A phone call leaves no paper trail and the company can deny it ever happened.

Mistake 3: not checking your statement after cancellation

Assume the company will try to charge you again on the next billing date. Many cancellations fail silently: the website shows "cancelled" but the charge still goes through. Check your statement on your original billing date and dispute the charge immediately if it appears.

Mistake 4: giving up after one email

If LocateAnyPhone does not respond to your cancellation email within 5 business days, do not assume they are ignoring you. Send a second email explicitly marked "FOLLOW-UP" and set a firm deadline. Companies sometimes miss the first request, but a second, documented attempt creates evidence of non-compliance that strengthens your case if you need to escalate to the Department of Trade and Industry.

Mistake 5: not citing your consumer rights

When you cancel or request a refund, explicitly reference the Consumer Act of the Philippines (Republic Act No. 7394). Companies take legal references seriously because they signal you know your rights. A simple line like "Under Republic Act No. 7394, I am entitled to cancel this subscription and request a refund" often accelerates responses.

Avoid these mistakes and your cancellation will succeed far more often than it fails.

When and how to escalate to the department of trade and industry

If LocateAnyPhone refuses to cancel, refuses to refund, or ignores your requests, you can file a formal complaint with the Philippine government.

Signs you should escalate

Escalate your complaint to the Department of Trade and Industry if any of these apply:

• You have sent two or more written cancellation requests to [email protected] and received no response within 7 business days of each email
• LocateAnyPhone confirmed your cancellation but charged you again after the cancellation date
• You requested a refund and LocateAnyPhone refused without providing a legal reason
• You cancelled within 14 days of your first charge and LocateAnyPhone will not refund the charge

How to file a complaint with the DTI

1. Visit the Department of Trade and Industry website at dti.gov.ph
2. Navigate to "File a Complaint" or "Consumer Protection" section
3. Fill out the online complaint form or download the paper form if you prefer to file in person at your nearest DTI office
4. Attach all your documentation: cancellation emails, screenshots, bank statements, and any responses from LocateAnyPhone
5. Include the company email ([email protected]) and phone number (+632 8830 5000) so the DTI can contact them
6. Submit the complaint and keep the reference number the DTI provides
7. The DTI will investigate and follow up with LocateAnyPhone on your behalf

The DTI has legal authority to investigate unfair business practices and compel refunds. Do not be intimidated by large companies; the government is on your side when you have followed the proper process.

Your rights checklist before and after cancellation

Use this checklist to ensure you have taken every step that protects you under Philippine consumer law.

Work through this checklist step by step and you will have strong legal grounds to enforce your cancellation rights.

Why tocancel recommends acting now, not waiting

Every day you delay cancellation is another day your next annual charge gets closer. At Tocancel, we recommend you act today because waiting costs you money and gives the company time to process charges you did not authorize.

The steps in this guide take less than 30 minutes to complete. Once you have submitted your cancellation through the website and sent your formal email to [email protected], the heavy lifting is done. Tocancel exists to walk you through this process so you feel confident and protected, not confused or powerless.

You have strong legal rights under the Consumer Act of the Philippines. You do not need permission from LocateAnyPhone to cancel your subscription. Your right to cancel exists whether their website makes it easy or not. Tocancel has helped thousands of Filipino consumers enforce these rights and recover refunds from companies that were betting you would not follow through.

The difference between a successful cancellation and a failed one is usually just a few written emails sent on time and proper documentation. You can do this today.

Contact information for LocateAnyPhone and support escalation

Use this information when you need to reach the company or government authorities about your Lic subscription.

Start with LocateAnyPhone email support. If they do not respond or refuse your request, escalate to the Department of Trade and Industry. Tocancel recommends keeping this table bookmarked so you have these contacts at hand if you need them.

Summary: take action today and know your rights

Cancelling your Lic subscription is your legal right under the Consumer Act of the Philippines. You do not need the company's permission, and you do not need to wait for their approval. What you do need is documentation, a clear written record and knowledge of where to escalate if the company ignores you.

The steps are straightforward: gather proof, cancel through the website, send a formal email to [email protected], monitor your statement on the next billing date and request a refund if you qualify. If LocateAnyPhone does not cooperate, the Department of Trade and Industry has the power to investigate and enforce your rights.

Tocancel has helped thousands of consumers in the Philippines cancel subscriptions from companies that made the process intentionally difficult. Tocancel is here to remind you that the law is on your side and that companies rely on your confusion and inaction to keep charging you. Do not let that happen. Use the guidance in this article, follow the steps in order and take action today.

Your money, your rights, your decision. Tocancel believes you can do this.