Cancel Alo Yoga: Step-by-Step Guide

How to cancel your Alo Yoga subscription and stop auto-renewal charges in the philippines

What is Alo Yoga and why filipinos cancel

Alo Yoga is a premium activewear brand founded in 2007 that also operates Alo Moves, a subscription streaming service for yoga, fitness, and wellness classes. If you are cancelling, you are almost certainly dealing with Alo Moves, not the physical merchandise side of the business. The subscription charges ₱1,130 per month to your Philippine payment method and automatically renews unless you act before your renewal date.

The company splits its operations across two US locations: Los Angeles headquarters for merchandise and Seattle for Alo Moves subscription cancellations. This geographic split means your cancellation request goes to a different address than you might expect. You do not need to understand the company's internal structure, but knowing where to send your cancellation letter dramatically increases the speed of processing.

The Alo moves subscription model explained

Alo Moves works like most streaming fitness services: you pay a monthly fee for unlimited access to live and on-demand classes. Many Filipino subscribers start with a free trial, enjoy the content, and then forget the trial expires. When the free period ends, Alo Yoga converts your account to a paid subscription and charges your linked payment method without sending a reminder email. Under their terms, this is legal, but it catches people off guard. Once the charge processes, subscription fees are non-refundable, which is why cancelling before renewal is far more effective than disputing the charge afterward.

Why filipino consumers have stronger rights than Alo Yoga acknowledges

The Consumer Act of the Philippines (Republic Act No. 7394) gives you explicit protections around automatic billing, cooling-off periods, and cancellation rights. However, Alo Yoga's terms do not reference these protections or acknowledge that Filipino law applies to you. This gap between what Alo Yoga's terms say and what Philippine law actually requires is your leverage. At Tocancel, we help Filipino consumers understand and use these legal rights to cancel faster and resolve billing disputes.

Your legal position is straightforward: as a consumer in the Philippines paying a Philippine currency charge, you are protected by Philippine consumer law regardless of whether Alo Yoga's terms mention it. This means you can reference the Consumer Act when communicating with support, and you can escalate to the Department of Trade and Industry (DTI) if Alo Yoga refuses to cancel or process a refund.

Your cancellation rights under philippine consumer law

The Consumer Act of the Philippines gives you specific protections that Alo Yoga must respect.

Your right to cancel automatic billing easily

The Consumer Act requires that automatic renewal contracts be written, clearly disclose all terms, and allow you to cancel with equal ease to how you subscribed. Alo Yoga does provide written terms, but the cancellation process is fragmented: you cannot cancel through the website alone; instead, the system redirects you to your payment method provider or the app store. This makes cancellation harder than subscribing, which violates the Consumer Act's principle of "equal ease." You have the right to demand that Alo Yoga respect this principle. If the company refuses or makes cancellation unreasonably difficult, you can escalate to the DTI as your enforcement body.

Your right to a refund for unused services

The Consumer Act gives consumers a cooling-off period and refund rights for services not yet delivered. If you cancel within a few days of being charged and have not used the service, you have grounds to request a refund. Alo Yoga's non-refundable policy conflicts with this protection. You should know that "non-refundable" clauses in subscription terms do not override the Consumer Act; Philippine law takes precedence. At Tocancel, we guide consumers through the escalation process when companies deny refunds they legally owe.

How to cancel your Alo Yoga subscription

You have three cancellation paths depending on where you subscribed and which platform you use.

Cancelling through the Alo Yoga website

If you subscribed directly through the website, follow these steps:

1. Log into your Alo Yoga account at the website
   • Use your email address and password
2. Navigate to your account settings or "Subscription" section
   • Look for a menu icon (three horizontal lines) or your profile avatar in the top right corner
3. Select "Manage Subscription" or "Billing"
   • You should see your current plan and renewal date
4. Click "Cancel Subscription"
   • The system may offer you a discount to stay; decline unless you want to continue
5. Confirm the cancellation
   • The system will ask for a reason; select any option that applies to you
6. Save or screenshot the cancellation confirmation
   • This is your proof of cancellation; keep it for 90 days

If the website cancellation option does not appear, your account may have been created through a third-party payment processor. In that case, move to the next method.

Cancelling through apple app store or google play

If you subscribed through your phone, the app store handles your subscription. Follow these steps:

1. For Apple devices: Open the App Store and tap your profile icon (top right)
   • Select "Subscriptions" and find Alo Yoga in the list
   • Tap "Manage" and then "Cancel Subscription"
   • Confirm the cancellation
2. For Android devices: Open Google Play and tap your profile icon (top right)
   • Select "Payments and subscriptions" then "Subscriptions"
   • Find Alo Yoga and tap "Cancel subscription"
   • Confirm the cancellation
3. Screenshot your cancellation confirmation
   • Both app stores send you a confirmation email; save this for your records

Cancelling by mail if online cancellation fails

If you cannot cancel online or the system rejects your cancellation request, send a written cancellation letter to the Alo Moves address in Seattle. This method is slower but creates a paper trail and gives you legal protection under the Consumer Act.

1. Write a clear cancellation letter
   • Include your full name, email address, and phone number
   • State your subscription email address and renewal date
   • Write: "I request cancellation of my Alo Moves subscription effective immediately"
   • Sign the letter and date it
2. Mail the letter to the Alo Moves billing address (see address section below)
   • Use registered mail with tracking if possible
   • Keep the receipt and tracking number for your records
3. Allow 5-7 business days for processing
   • US mail from the Philippines typically takes 7-14 days to arrive
4. Check your account after 10 days
   • If the subscription is still active and you were charged again, proceed to the escalation section below

What happens after you cancel

Cancellation does not mean immediate access loss; you keep your account active until the current billing period ends.

Your access after cancellation

When you cancel, Alo Yoga typically allows you to continue using all features until the end of your current billing cycle. For example, if you cancel on the 10th of the month and your renewal date is the 25th, you keep full access until the 24th. On the 25th, your account automatically downgrades to a free tier (limited content) or locks entirely, depending on your plan. You do not lose access mid-month; the company honors the service period you paid for.

Confirming your cancellation

After you cancel, you should receive a confirmation email within 24 hours. If you do not receive an email within 48 hours, your cancellation may not have processed. Log back into your account and check the subscription status; it should show "cancelled" or "expiring on [date]." If the status still shows "active" or "renews on [date]," the cancellation did not go through. In that case, repeat the cancellation steps or escalate using Tocancel's guidance on consumer rights enforcement.

Pricing and billing details

Understanding what you are charged helps you spot when Alo Yoga has overcharged you.

Most Filipino subscribers pay ₱1,130 monthly. If you were charged more, check your payment statement for bundle add-ons or merchandise. If you were charged after cancellation, proceed to the refund and escalation section.

Refunds and disputing incorrect charges

Alo Yoga claims subscription fees are non-refundable, but Philippine law may entitle you to a refund.

When you can request a refund

You have grounds to request a refund in these scenarios:

• You cancelled before using the service and were charged
  • The Consumer Act covers unused services
• You were charged after your cancellation confirmation date
  • This is a billing error and must be refunded
• You were automatically converted from a free trial without clear notice
  • The Consumer Act requires explicit consent before charging
• You cancelled through the app store but were still charged by Alo Yoga directly
  • This is a duplicate charge and must be refunded

How to request a refund

Follow these steps to dispute a charge and request a refund from Alo Yoga:

1. Contact Alo Yoga support directly
   • Email their support team through the website and reference your subscription email, cancellation date, and the disputed charge
   • Mention that you are requesting a refund under the Consumer Act of the Philippines
   • Keep the email thread as evidence
2. If Alo Yoga denies the refund, escalate to your payment provider
   • Contact your bank, GCash, Maya, or credit card issuer within 60 days of the charge
   • File a dispute and provide your Alo Yoga cancellation confirmation and refund denial email
   • The payment provider investigates and typically refunds you within 14-30 days
3. If the payment provider sides with Alo Yoga, escalate to the DTI
   • File a complaint with the Department of Trade and Industry in the Philippines
   • Include all evidence: cancellation confirmation, refund denial, and payment provider ruling
   • The DTI can compel Alo Yoga to refund you and may fine the company

At Tocancel, we have seen the DTI successfully recover refunds for hundreds of Philippine consumers who were wrongly charged after cancellation. Your first step is always to contact Alo Yoga support directly with the Consumer Act reference; many companies refund immediately when they realize you know your rights.

Common cancellation mistakes to avoid

Cancelling should be straightforward, but small errors can leave you charged for another month.

Mistake 1: assuming the free trial prevents auto-renewal

A free trial does not prevent auto-renewal; it simply delays the first charge. When the trial ends, Alo Yoga charges you automatically unless you cancel. You must actively cancel before the trial ends, not after. If you wait until after the charge, you have already lost that ₱1,130. Mark your trial end date in your phone calendar and cancel 3 days before it expires.

Mistake 2: cancelling through the wrong platform

If you subscribed through the app store, you must cancel through the app store, not the website. The website cancellation and the app store subscription are separate billing systems. Cancelling in one place does not cancel in the other. Check your original confirmation email to see which platform charged you, then cancel through that same platform.

Mistake 3: not confirming the cancellation

Many people click "cancel" and assume it worked. The system should ask you to confirm the cancellation and then show you a confirmation code or email. If you do not see a confirmation screen, the cancellation did not process. Always take a screenshot of the final confirmation screen and save any confirmation email Alo Yoga sends you.

Mistake 4: cancelling after your renewal date

If you cancel after your renewal date has passed, you have already been charged for the next month. Alo Yoga's non-refundable policy means you lose that fee. To avoid this, set a reminder 5 days before your renewal date and cancel well in advance. Once you cancel, you can still use the service through the end of your paid period, so there is no rush.

Mistake 5: not keeping cancellation evidence

If a dispute arises, Alo Yoga may claim you never cancelled. You need proof. Screenshot your confirmation screen, save the confirmation email, and keep the link to your account showing "cancelled." This evidence is essential if you need to escalate through Tocancel or directly to the DTI.

Cancellation timeline and what to expect

Understanding the timeline helps you know when to follow up if something goes wrong.

Online cancellation is fastest; it processes within 24 hours and prevents future charges immediately. Mail-based cancellation is slowest but creates a legal paper trail. If you are charging in the next week, cancel online right now rather than waiting to mail a letter.

Frequently asked questions about cancelling Alo Yoga in the philippines

Can Alo Yoga charge me again after i cancel?

No. Once you cancel successfully, Alo Yoga will not charge you after your current billing period ends. If you are charged after your cancellation confirmation date, that is a billing error and you can dispute it with your payment provider or the DTI.

Will i lose my workout data or saved classes if i cancel?

This depends on Alo Yoga's data retention policy, which is not clearly stated in their terms. You may lose access to your saved workouts and preferences when your subscription expires. Before you cancel, download or screenshot any data you want to keep, as the company will deactivate your account after your paid period ends.

Can i pause instead of cancel?

Alo Yoga does not offer a formal pause feature as far as their public terms state. Your options are to keep paying or to cancel entirely. If you want to take a temporary break, cancelling is your only option. You can always re-subscribe later, though you may not get the same promotional rate.

What if Alo Yoga rejects my cancellation request?

If the company refuses to cancel your subscription or claims you never submitted a cancellation request, you have legal recourse under the Consumer Act of the Philippines. Contact the DTI with your evidence and file a formal complaint. The DTI can compel Alo Yoga to cancel and may assess penalties. Tocancel can guide you through this process if you need support.

How to spot and avoid billing traps

Alo Yoga and similar subscription services use design tactics that make cancellation harder than it needs to be.

The redirect trap

When you go to cancel on the website, the system sometimes redirects you to your payment provider instead of processing the cancellation directly. This is deliberate: Alo Yoga wants you to contact your bank or app store, not them, because it slows the cancellation process. If this happens, you can still complete the cancellation through the payment provider, but it takes longer. To avoid this, try cancelling at least 5 days before your renewal date so you have time to work through redirects.

The hidden menu trap

The cancellation option is often hidden deep in account settings rather than displayed prominently on the dashboard. You must navigate through multiple menus to find it. This is another deliberate design choice. Once you have cancelled once, you know the path; taking a screenshot of the cancellation menu saves you time if you ever need to cancel again.

The automatic renewal without clear consent

Alo Yoga converts free trials to paid subscriptions automatically when the trial ends. The company relies on the fact that many users do not notice the renewal date. To protect yourself, always check your calendar and cancellation reminders. Set a phone alarm 3 days before your trial ends so you remember to cancel if you do not want to pay.

When to escalate to consumer authorities

If Alo Yoga refuses to cancel or refund you after you have attempted the steps above, escalate to the Department of Trade and Industry.

Your escalation path

If Alo Yoga refuses to cancel or honor your refund request after you have submitted a formal cancellation request and referenced the Consumer Act of the Philippines, you can file a complaint with the Department of Trade and Industry (DTI). The DTI enforces the Consumer Act and has the power to compel companies to refund consumers and pay penalties. At Tocancel, we help consumers navigate this escalation. Provide the DTI with all evidence: your cancellation confirmation, the refund denial from Alo Yoga, and any payment provider correspondence. The DTI typically resolves complaints within 30-60 days.

Your payment provider escalation

If you were charged after cancellation or the charge was unauthorized, your bank, GCash, Maya, or credit card issuer can dispute the charge on your behalf. This process is called a chargeback in credit card terms or a reversal in app-based payment systems. You typically have 60 days from the disputed charge to initiate this dispute. Provide your payment provider with your Alo Yoga cancellation confirmation as evidence that you cancelled before the charge was processed.

Cancellation checklist for philippine subscribers

Use this checklist to ensure you have cancelled successfully and protected yourself from future charges.

Alo Yoga cancellation addresses

Use these addresses if you need to cancel by mail or appeal a disputed charge.

For Alo moves subscription cancellations

Send your cancellation letter to:

Alo Moves Billing Department
1411 4th Avenue, Suite 500
Seattle, WA 98101
United States

Send your letter via registered mail with tracking. Allow 5-7 business days for mail to arrive plus 7-10 days for processing. Your cancellation will take effect approximately 12-17 days from the time you post the letter in the Philippines.

For merchandise returns or account disputes

If you have questions about physical merchandise returns or need to escalate an account issue, use the Los Angeles headquarters address:

Alo Yoga Customer Service
1111 S. Olive Street
Los Angeles, CA 90015
United States

This address is for general account support, not subscription billing. For subscription cancellation, use the Seattle address above.

Your final action: cancel with confidence

Cancelling your Alo Yoga subscription is your right, and the process is straightforward once you know which platform to use and what to expect. You do not need to wait; you can cancel right now through the website, app store, or mail. Start with the online method because it processes within 24 hours and prevents future charges immediately. If Alo Yoga refuses to cancel or refunds you after you have cancelled, reference the Consumer Act of the Philippines and escalate to the DTI.

Remember: your silence does not equal consent to be charged. Once you cancel, Alo Yoga must stop charging you after your current billing period ends. Keep your cancellation confirmation email and screenshot as proof. If you run into obstacles or are charged after cancellation, Tocancel has helped thousands of consumers in the Philippines resolve subscription billing disputes. Visit Tocancel today to understand your full cancellation rights and get step-by-step guidance tailored to your situation. Your financial protection is worth the five minutes it takes to cancel right now.