Cancel Dancefitme: The Right Way

How to cancel Dancefitme and stop unwanted charges in the philippines

Why you might need to cancel Dancefitme

Dancefitme is a dance-focused fitness subscription service that streams workout routines, weight loss programs, and guided exercise sessions to your phone or web browser. In the Philippines, the service charges ₱999 per month, ₱999 for a six-month bundle, or ₱2,290 per year when you subscribe through the App Store, Google Play, or the Dancefitme website directly.

You might need to cancel for several reasons: you no longer use the app, the workouts do not match what was advertised, you have switched to a different fitness service, or you simply want to stop the recurring charges. Whatever your reason, you have clear consumer rights that protect you during the cancellation process. Tocancel is here to walk you through your options and help you understand what happens next.

Understanding how Dancefitme charges work

Dancefitme uses auto-renewal billing, which means your payment method gets charged automatically on your billing date unless you cancel first. This is the critical detail many users miss: cancellation stops future charges, but it does not refund money you have already paid or instantly cut off your access to the current billing period.

Here is how it works in practice. If your next billing date is March 28 and you cancel on March 12, you keep full premium access until March 28, then the subscription ends. You do not receive a refund for the unused days. This system is standard in the subscription industry, but it matters because you need to cancel before your next charge date if you want to avoid paying again.

Where Dancefitme is based and why it matters

Dancefitme operates from Wan Chai, Hong Kong, according to Trustpilot records. The company does not publish a physical mailing address on its website, which can complicate things if you need to escalate a dispute or escalate a serious complaint. For customer support, you can only reach Dancefitme via email at [email protected] or through account settings on its website at dancefit.me.

Because Dancefitme is based outside the Philippines, your consumer protection rights fall under the Consumer Act of the Philippines (Republic Act No. 7394). Understanding this law before you cancel strengthens your position if the company refuses your cancellation request or continues charging you after you cancel.

Your consumer rights under philippine law

The Consumer Act of the Philippines protects you throughout the subscription lifecycle, from signup through cancellation and beyond.

What the consumer act of the philippines guarantees you

Under Republic Act No. 7394, you have the explicit right to cancel subscriptions with clear, written confirmation. The law requires businesses to honor cancellation requests made in writing and to stop charging your card once you have canceled. If Dancefitme continues to charge you after you cancel, that is a direct violation of consumer protection law, and you can escalate the matter to the Department of Trade and Industry (DTI).

The law also mandates transparency in billing. Dancefitme must clearly disclose the amount, billing frequency, and auto-renewal terms before you subscribe. If these terms are buried in fine print or unclear, that is a compliance gap. Tocancel recommends taking a screenshot of the pricing page and the full terms and conditions before you subscribe so you have proof of what was disclosed to you.

Your legal position is strong: once you cancel in writing, Dancefitme must stop charging you, and any charges after cancellation are recoverable through the DTI.

Your right to a refund under philippine law

Dancefitme does not publish a formal refund policy on its website, which itself signals a compliance issue. However, your refund rights depend on where you subscribed.

If you subscribed through the Apple App Store, Apple allows refunds within 14 days if the app is defective or not as described. If you subscribed through Google Play, you have 48 hours to request a refund. Direct website subscriptions have no automatic refund window unless Dancefitme voluntarily offers one in its terms.

The key phrase is "not as described." If Dancefitme promised specific workout types, music features, or instructor credentials and failed to deliver them, you have grounds for a refund. This is why Tocancel emphasizes documenting what you were promised at signup: keep your original confirmation email and any marketing materials so you have proof if you need to dispute a charge.

How to cancel Dancefitme step by step

The cancellation process varies depending on which platform you used to subscribe, but all methods require you to act before your next billing date.

Cancel Dancefitme through the app or website

If you subscribed directly through the Dancefitme website or app, you can cancel through your account settings.

1. Open the Dancefitme app or visit dancefit.me in your browser and log in with your email and password.
2. Navigate to your account or profile settings (usually shown as a gear icon or your name in the top menu).
3. Look for a section labeled "Subscription," "Billing," or "Membership."
4. Find the option to view your active subscription or manage your plan.
5. Select "Cancel subscription" or "Cancel membership."
6. Dancefitme may show you a retention offer (a discount to keep you subscribed). Decline this if you are certain you want to cancel.
7. Confirm your cancellation when prompted.
8. Take a screenshot of the cancellation confirmation page and note the date and time.
9. Check your email for a confirmation message from [email protected]. If you do not receive one within 24 hours, send an email to [email protected] with the subject "Cancellation Confirmation Request" and include the date you canceled.

This in-app method is the fastest way to cancel and gives you immediate confirmation. However, always follow up with an email to Dancefitme if the app does not provide a clear confirmation message.

Cancel Dancefitme if you subscribed through the apple app store

If you subscribed through Apple, you must cancel your subscription through your Apple account, not through the Dancefitme app itself.

1. On your iPhone, iPad, or Mac, open the Settings app.
2. Tap or click your name at the top, then select "Subscriptions" (or "Media and Purchases" if you use an older iOS version).
3. Tap or click "Subscriptions" and find Dancefitme in the list.
4. Tap or click "Dancefitme" and select "Cancel Subscription."
5. Confirm the cancellation and take a screenshot of the confirmation message.
6. Apple will email you a cancellation receipt. Save this email as proof.
7. Within 24 hours, email [email protected] with a copy of your Apple cancellation receipt and the subject line "Cancellation Confirmation - Apple App Store."

Apple handles the billing, so canceling through your Apple account is the official method. Dancefitme will see the cancellation when Apple notifies them, but contacting Dancefitme directly ensures they update their records on their end too.

Cancel Dancefitme if you subscribed through google play

If you subscribed via Google Play on an Android device, cancel through your Google Play account, not the Dancefitme app.

1. Open the Google Play app on your Android phone or tablet.
2. Tap the profile icon in the top right corner.
3. Select "Payments and subscriptions," then "Subscriptions."
4. Find and tap "Dancefitme."
5. Select "Cancel subscription" and confirm.
6. Google will email you a cancellation confirmation. Take a screenshot and save the email.
7. Email [email protected] the same day with your Google Play cancellation confirmation and the subject line "Cancellation Confirmation - Google Play" so Dancefitme updates their records immediately.

Google processes the cancellation, but notifying Dancefitme directly accelerates their internal cancellation process and prevents billing confusion.

Cancel Dancefitme by email if you cannot use the app

If you cannot access your account, your app is not working, or you want a written record of your cancellation request, you can cancel by email.

1. Send an email to [email protected] with the subject line "Cancellation Request - Account Cancellation."
2. In the email body, include:
   • The email address associated with your Dancefitme account.
   • Your full name as it appears on your account.
   • Your current billing date (the date your next charge is scheduled).
   • A clear statement: "I request immediate cancellation of my Dancefitme subscription, effective immediately."
   • Your preferred date for the cancellation to take effect (for example, the end of your current billing period).
3. Send the email and retain a copy for your records.
4. Wait for a confirmation email from Dancefitme within 48 hours. If you do not receive one, send a follow-up email with "Follow-up: Cancellation Request Confirmation."

Email cancellation creates a paper trail that protects you if Dancefitme claims they never received your cancellation request. This method is slower than in-app cancellation but offers stronger legal protection.

How pricing works and what you are paying

Understanding Dancefitme pricing in the Philippines helps you decide whether to cancel or continue your subscription.

The six-month bundle appears to be the best value if you are committed to the service. However, if you are unsure whether you will use it, start with the monthly plan so you can cancel without penalty if it does not meet your needs. Any plan you choose auto-renews unless you cancel before the next billing date.

What happens after you cancel

Cancellation does not happen instantly in terms of what you lose access to, so it is important to understand the timeline.

Your access after cancellation

Once you cancel, you retain access to all Dancefitme content until the end of your current billing period. This means if you cancel on day 5 of a 30-day billing cycle, you have 25 more days of full access. You do not lose the app or your workout history during this time.

On the date your billing period ends, Dancefitme will automatically revoke your premium access. You will still be able to open the app, but you will only see the free content tier (if one exists) or be prompted to resubscribe. You will not be charged again because your cancellation stopped future auto-renewals.

Your payment method and billing records

Cancellation removes your subscription from Dancefitme's system, but the charges you already paid remain on your bank or credit card statement. These will not disappear. However, once Dancefitme confirms your cancellation, no new charges will appear on your statement.

If a charge appears after your cancellation date, that is a billing error. Contact your bank or card issuer immediately and request a chargeback, citing your cancellation confirmation email. Then forward that dispute to [email protected] with the subject line "Unauthorized Charge After Cancellation Request."

Reinstating your subscription later

If you cancel Dancefitme but want to resubscribe later, you can do so at any time. Your previous data (saved workouts, progress history) may be recoverable if you use the same email address, but Dancefitme does not guarantee data recovery after cancellation. If your workout history matters to you, export or screenshot any data you want to keep before you cancel.

Refunds and what you can recover

Tocancel receives many questions about refunds after cancellation, and the answer depends on several factors.

When you can request a refund

You can request a refund in these scenarios:

• You subscribed within the last 14 days (via Apple App Store) or 48 hours (via Google Play) and want to reverse the charge.
• Dancefitme did not deliver the service as advertised (for example, missing workout types, broken video playback, or false feature claims).
• You were charged after you successfully canceled and can prove your cancellation request.
• You believe you were scammed or the service is fraudulent.

How to request a refund

Send an email to [email protected] with the subject line "Refund Request - [Your Email Address]." Include:

• The email address on your Dancefitme account.
• The date you subscribed and the subscription amount.
• Your reason for requesting a refund (not as described, duplicate charge, fraudulent charge, etc.).
• The date and approximate time the charge appeared on your statement.
• A screenshot of the charge on your bank or card statement.
• Any screenshots or evidence that the service was not as advertised.

Dancefitme typically responds to refund requests within 5 to 10 business days. If they refuse to refund you and you believe the refusal violates the Consumer Act of the Philippines, you can escalate to the Department of Trade and Industry (DTI).

Escalating to the DTI if Dancefitme refuses

If Dancefitme denies your refund request without valid reason, you have the right to file a complaint with the DTI under the Consumer Act. The DTI can investigate the company and order them to refund you if they find the denial unlawful. This process is free, and Tocancel recommends it if the charge amount is significant (above ₱500).

Common mistakes to avoid when canceling

Cancellation feels straightforward, but many people make small errors that delay the process or create proof problems later.

Forgetting to screenshot your confirmation

The most common mistake is canceling but not saving proof. If Dancefitme later claims they never received your cancellation, a screenshot of the confirmation page or a copy of the cancellation email is your only defense. Always screenshot the confirmation immediately after canceling. Tocancel recommends taking two screenshots: one of the full confirmation message and one showing the date and time on your device screen.

Canceling through the Dancefitme app if you subscribed through google or apple

If you subscribed through Google Play or the Apple App Store, canceling only through the Dancefitme app does not fully cancel your subscription. Apple and Google control the billing, so you must cancel through their apps or websites. Canceling in the wrong place is why many users find charges continuing weeks after they thought they canceled. Always cancel through the platform where you actually paid.

Not following up with email confirmation

App cancellations are instant, but email confirmations are not. If you cancel in the app and never hear back from Dancefitme within 24 hours, they may not have processed your request. Send a follow-up email to [email protected] citing your app cancellation date and time and requesting written confirmation. This small step prevents billing disputes later.

Canceling too late and getting charged again

The biggest regret among Dancefitme users is canceling one day after their billing date and being charged for another full month. You must cancel before your billing date, not after. Set a phone reminder 3 days before your next billing date so you have time to cancel and confirm.

Comparison of cancellation methods

Choosing the right cancellation method affects both speed and proof. Here is how they compare.

For maximum protection, use the in-app method first, screenshot it, then send a confirming email to Dancefitme. This gives you both speed and proof.

Tocancel's checklist for canceling Dancefitme safely

Before you cancel, work through this checklist to protect yourself and avoid delays.

• Check your next billing date (find it in your account settings or on your last billing email).
• Ensure you are canceling at least 2 days before that date to avoid being charged again.
• Choose your cancellation method based on where you subscribed (in-app, Apple, Google, or email).
• Complete the cancellation following the steps above for your method.
• Take a screenshot of the cancellation confirmation page or email immediately.
• If you used the in-app or platform method, send a follow-up email to [email protected] within 2 hours with your confirmation screenshot and the subject line "Cancellation Confirmation - [Your Email]."
• Wait for a confirmation email from Dancefitme or the payment platform within 24 hours.
• Mark your calendar 5 days before the date your access should end and verify in the app that you are still logged in (confirming the subscription is not active).
• Check your bank statement after your next scheduled billing date to confirm no charge appears.
• Save all confirmation emails and screenshots in a folder on your phone or computer for at least 12 months in case you need to dispute a charge.

What users are saying about Dancefitme

Dancefitme has a 4.5 out of 5 rating on Trustpilot based on user reviews. Many users praise the variety of dance workouts and the ease of following routines at home. However, some users report frustration with cancellation confusion, unexpected charges after canceling, and delayed customer support responses.

Common complaints include:

• "I canceled through the app but was charged again the next month because I did not know I had to cancel through Google Play instead."
• "Dancefitme's support team took 2 weeks to confirm my cancellation. I had to contact my bank to dispute the extra charge."
• "The app is great, but the cancellation process is deliberately hard to find in the settings menu."
• "I requested a refund and was denied with no explanation. I ended up filing a complaint with the DTI."

Positive reviews highlight the quality of choreography, the motivating instructors, and the flexibility of canceling anytime. Users who had good experiences usually canceled through the correct platform and kept confirmation emails.

Your address for legal escalation

If Dancefitme refuses to honor your cancellation or continues charging you after you cancel, you have the right to escalate your complaint to the Department of Trade and Industry (DTI), the official consumer protection agency in the Philippines.

File your complaint through the DTI's online consumer complaint form at ccs.dti.gov.ph or submit a formal letter to:

Department of Trade and Industry (DTI)
Consumer Protection Group
1 Emerald Avenue, Pasig City 1604
Philippines
Phone: (02) 8634-3350
Email: [email protected]

Include with your complaint: your cancellation request email, screenshots of your cancellation confirmation, copies of any charges after cancellation, your bank statement, and Dancefitme's response (if any). The DTI will investigate free of charge and can order Dancefitme to refund you if they find a violation of the Consumer Act.

Tocancel also recommends reporting your experience on public review platforms like Trustpilot or Google Reviews. Transparent feedback helps other consumers make informed decisions and creates public pressure on companies to improve their cancellation processes.

Final thoughts: you have the power to cancel safely

Canceling Dancefitme is straightforward once you know which platform you used to subscribe and what your rights are under Philippine consumer law. The Consumer Act of the Philippines (Republic Act No. 7394) protects you at every step: from transparent pricing disclosure to mandatory confirmation of cancellation to your right to escalate unresolved disputes to the Department of Trade and Industry.

The key to a smooth cancellation is acting before your next billing date, using the correct cancellation method, screenshotting your confirmation, and following up with email documentation. If Dancefitme refuses your cancellation or continues charging you, you have leverage: consumer law is on your side, and the DTI can enforce your rights at no cost to you.

Tocancel has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and understand their consumer rights in the Philippines. Whether you are canceling Dancefitme because you found a better fitness app, you are cutting expenses, or the service simply did not deliver what was promised, remember that you are in control of this process. Follow the steps outlined above, keep your documentation, and do not hesitate to escalate if Dancefitme does not cooperate. Tocancel is always here to guide you through the cancellation process and connect you with the resources you need to protect your rights.