Cancel Figure: The Right Way to Stop Charges

How to cancel Figure and stop automatic charges from your fitness subscription

Why you need to cancel Figure and understand your subscription rights

Figure is a subscription-based fitness platform offering on-demand workout content across strength training, cardio, flexibility and wellness classes. You pay a monthly recurring fee in Philippine pesos to access these classes, and your subscription renews automatically unless you cancel before your next billing date. This automatic renewal model frustrates many users in the Philippines because the signup process feels simple, but the cancellation pathway is often unclear and difficult to find.

Life changes. You may have found a gym closer to your home, discovered a different training program, or realized the classes no longer fit your schedule. Whatever your reason, you have the right to cancel your subscription without unnecessary barriers. Under the Consumer Act of the Philippines (Republic Act No. 7394), businesses must provide clear and straightforward cancellation methods. Tocancel has mapped out every cancellation pathway for Figure so you can regain full control of your billing and stop unwanted charges.

What you're actually paying for with Figure

Your Figure subscription gives you access to their full library of on-demand workout classes and your user account features. The subscription renews automatically on your billing date each month unless you submit a cancellation request before that date arrives. Once you cancel, your access remains active until the end of your current paid billing cycle, but your account will not renew for the following month.

This distinction matters enormously. Many users in the Philippines assume that cancellation means immediate access removal and a refund of remaining balance. It does not. Figure's standard policy states that no refund is issued for services already paid, and access continues until your current billing period expires. Your cancellation stops future charges only. Therefore, you must cancel before your renewal date if you want to avoid the next month's payment.

Figure pricing and subscription structure

Figure operates a single recurring subscription plan at approximately PHP 847 per month (equivalent to USD 14.99). The service advertises either a 7-day or 30-day free trial depending on your signup promotion, and this variation creates confusion when users try to understand their billing cycle. Before you proceed with cancellation, check your original signup confirmation email to verify which trial length applies to your account.

There is no long-term contract binding you to Figure. You retain the right to cancel at any time. However, you must act before your next billing date to prevent the charge. Most users discover the problem only after an unexpected charge appears on their bank statement, at which point disputing the charge becomes far more difficult. Planning your cancellation in advance protects your account and your budget.

How to cancel Figure using the direct method that works

Figure provides cancellation through your web account, and this method is the most reliable and fastest way to stop your charges. You will receive immediate confirmation and a permanent record of your cancellation request.

Cancel through your Figure web account step-by-step

Follow these steps to cancel directly from your Figure account dashboard. This method takes approximately 3 to 5 minutes and generates an instant confirmation you can screenshot as proof.

1. Open your web browser and navigate to the Figure website or app login page
2. Log in using the email address and password associated with your Figure account
   • If you have forgotten your password, click the "Forgot password" link and reset it before proceeding
   • Check your email inbox and spam folder for the password reset link
3. Once logged in, look for your Account section, Subscription menu, or Billing settings
   • These may appear as tabs at the top of your dashboard, in a sidebar menu, or under a profile icon
   • Common labels include "Account," "Settings," "My Subscription," "Manage Plan," or "Billing"
4. Find and click the option labeled "Cancel Subscription," "Cancel Plan," "Downgrade," or "Leave"
   • Read any exit survey or feedback form that appears, but completion is optional
   • Surveys sometimes reveal limited-time retention offers, so review these carefully before deciding
5. Review the final cancellation confirmation screen, which will display your cancellation date
   • Confirm that the cancellation date matches your intended end date
   • Note whether access will end immediately or at the end of your current billing cycle
6. Click the final "Cancel," "Confirm Cancellation," or "Yes, cancel my subscription" button
   • Wait for the system to process your request and display a completion message
   • Screenshot this confirmation screen or the confirmation email sent to your inbox

Save the cancellation confirmation email or screenshot for your records. Tocancel recommends keeping this proof for at least 60 days, as it protects you if Figure incorrectly charges you after your cancellation date.

What happens immediately after you cancel

Once you submit your cancellation request, your account enters a "cancelled" status. This means Figure will not charge you for the next billing cycle. Your access to classes and content remains active until your current paid period expires. On your subscription end date, your login credentials will stop working and you will receive no further charges.

If you cancelled mid-cycle and your paid period extends beyond today, you retain full access to all classes until that date arrives. Do not close your account entirely; simply leaving it in cancelled status is sufficient. In practice, you can log in and use the service until your access formally expires on the end date shown in your confirmation.

Understanding your consumer rights and figure's obligations

The Consumer Act of the Philippines (Republic Act No. 7394) establishes your rights as a consumer and creates legal obligations for businesses like Figure. Your legal position is clear: you have the right to cancel any subscription service with simple, transparent steps, and businesses must honor cancellations without unreasonable delay or hidden fees.

Your rights under philippine consumer law

Republic Act No. 7394 requires that subscription businesses provide you with accurate information about your billing, renewal dates, and cancellation procedures. Figure must not hide or obscure its cancellation pathway. The law also prohibits automatic renewal unless you explicitly consent, and it mandates that you receive clear notice before each charge occurs.

In practice, this means Figure cannot charge you after you cancel, cannot demand written notice sent by postal mail as your only cancellation method, and cannot require you to call a premium phone number to cancel. These tactics violate your consumer rights. If Figure refuses to honor your cancellation or continues charging you, you can escalate your complaint to the Department of Trade and Industry (DTI), which enforces consumer protection laws across the Philippines.

Disputing unauthorized charges and claiming refunds

If Figure charges you after your cancellation date, you have the right to dispute the charge through your bank or payment provider. Contact your bank within 30 days of the unauthorized charge and file a dispute. Provide your cancellation confirmation email or screenshot as evidence that you cancelled before the charge occurred.

Figure's standard policy does not refund fees for services already rendered. However, if you prove that a charge occurred after your cancellation request was submitted, Figure has an obligation to refund that charge because you did not authorize it. The difference is critical: refused refunds for past billing are not illegal under the law, but charges imposed after cancellation are unauthorized transactions and must be reversed.

If Figure disputes your bank claim or refuses to refund an unauthorized post-cancellation charge, you can file a formal complaint with the DTI Consumer Complaints Division. Tocancel recommends documenting all communications with Figure, including dates, times, and the names of any customer service representatives you contact.

Common mistakes users make when cancelling Figure

Many users cancel Figure confidently, only to discover they were charged again the following month. This happens because of a handful of predictable mistakes, and awareness prevents frustration.

Mistake 1: cancelling too close to your billing date

Figure processes cancellations during business hours. If you submit your cancellation request on the same day as your scheduled billing date, the system may not process your request before the charge processes. The result is an unwanted charge despite your cancellation attempt.

Tocancel advises cancelling at least 2 to 3 business days before your next billing date. Check your confirmation email or account settings to identify your exact billing date. If today is within 3 days of that date, proceed with your cancellation immediately. If your cancellation does not process in time and you are charged, contact Figure's customer service team immediately and request a refund based on your cancellation request submission date.

Mistake 2: assuming account deactivation equals cancellation

Some users delete their Figure app or stop using their account, believing this action cancels their subscription. It does not. Deactivation and cancellation are two different actions. Your subscription continues to renew and charge you every month until you explicitly cancel through the official cancellation process.

Do not rely on account inactivity or app deletion. You must follow the cancellation steps outlined above to stop your charges permanently.

Mistake 3: not saving your cancellation confirmation

If Figure claims you were never cancelled and continues charging you, your only proof that you cancelled is the confirmation message or email. Users who screenshot the confirmation immediately or save the confirmation email protect themselves against disputes.

Figure occasionally claims that cancellation requests were lost or not processed. Your confirmation is your evidence. Without it, disputing the charge becomes far more difficult. Save your proof before closing your browser or app.

What to do after you cancel Figure and before your access expires

Cancellation is not the end of your relationship with Figure; it is the beginning of a transition period. You retain access until your billing cycle ends, and you should use this time to plan your next steps.

Download or screenshot any content you want to keep

Figure's classes exist only on their platform. Once your access expires, you cannot retrieve workout notes, progress tracking, or class recordings. If you follow a particular instructor or have saved favorite classes, take screenshots of the titles, descriptions, and URLs before your access ends. Some users record short video clips of key exercises for personal reference.

Monitor your bank account for unexpected charges

Check your bank or credit card statement 7 days after your subscription end date. If you are charged again, this charge is unauthorized and you must dispute it immediately. Contact your bank and provide your cancellation confirmation as evidence. The faster you dispute unauthorized charges, the faster your bank processes the refund, typically within 10 to 30 days.

Document your cancellation details

Write down the date you cancelled, the cancellation confirmation number if Figure provided one, and your subscription end date. Store this information in a safe location, such as a notes app or email folder. If Figure contacts you later claiming non-payment or if you need to dispute a charge, this information is your strongest evidence.

Checklist for successfully cancelling Figure

Use this checklist to ensure your Figure cancellation is complete and protected. Check each item off as you complete it.

Comparison of your options: keeping versus cancelling Figure

Before you finalize your cancellation, consider whether continuing or pausing your subscription better serves your fitness goals and budget. This comparison helps you make an informed decision.

If you are cancelling because you joined a gym or hired a personal trainer, cancellation makes financial sense. If you are cancelling because the app feels overwhelming or you have not used it in weeks, consider pausing or downgrading before you cancel entirely. However, if your budget is tight or you have found alternative fitness solutions, cancellation removes this monthly expense permanently.

How tocancel helps you cancel Figure and protect your rights

Cancelling a subscription feels straightforward in theory but frustrating in practice. Businesses like Figure design their platforms to make cancellation difficult because keeping subscribers paying is more profitable than helping them leave. Tocancel exists to reverse this imbalance. Our guides provide step-by-step instructions, identify your consumer rights under Philippine law, and explain how to dispute unauthorized charges if cancellation fails.

Tocancel has helped thousands of consumers cancel unwanted subscriptions, recover unauthorized charges, and regain control of their budgets. We translate complex subscription terms and consumer laws into plain language so you understand exactly where you stand and what to do next. Your cancellation should not require a lawyer or cost you time and stress. It should be simple, transparent, and immediate.

Follow the steps in this guide, save your cancellation confirmation, and monitor your account after your subscription expires. If Figure charges you after cancellation, you have the law on your side. If you encounter resistance or continue receiving charges, Tocancel provides resources to help you escalate your complaint to the DTI and recover your money. You are not powerless. You have rights, and Tocancel ensures you know how to use them.

Contact information for Figure and consumer protection authorities

If Figure refuses to honor your cancellation or continues charging you after your subscription ends, contact them directly first. Send a written request via email requesting a refund with a clear explanation and your cancellation confirmation attached.

If Figure does not respond within 7 business days or refuses your request, escalate your complaint to the Department of Trade and Industry (DTI) Consumer Complaints Division. The DTI enforces the Consumer Act of the Philippines and can compel Figure to refund unauthorized charges and correct billing errors. File your complaint online or visit your nearest DTI regional office with a copy of your cancellation confirmation, bank statement, and communication history with Figure. Tocancel recommends keeping a comprehensive paper trail so authorities can review the full context of your complaint and rule in your favor quickly.