Cancel Found: Step-by-Step Guide

How to cancel Found weight loss and stop recurring charges in the philippines

What Found is and why filipinos are canceling

Found is a subscription-based weight loss program that combines a mobile app, personalized coaching from licensed healthcare professionals, and structured meal planning to help you lose weight sustainably. You pay a monthly or annual fee for access to coaching sessions, medication guidance (including GLP-1 drugs), meal plans customized to your lifestyle, and progress tracking tools. Like most subscription services, Found renews automatically each billing cycle unless you actively cancel, and this is where most Philippine users encounter problems.

The service operates on Pacific Time (US-based), which means support responses often lag for Filipino members. Additionally, renewal dates can slip past you if you are not monitoring your calendar closely, and refunds after a charge has already posted are difficult to secure. The good news: you have clear legal rights to cancel, and Tocancel is here to walk you through it step by step.

Main features of found's paid plans

Found offers two primary subscription tiers: Found Plus and Found Pro. Both include access to the mobile app, personalized coaching from certified weight loss professionals, medication guidance, tailored meal plans, and progress tracking tools. The difference lies in the frequency and depth of coaching sessions and the speed of support response.

Most subscribers choose Found because they value ongoing expert support rather than a one-time program. You are not buying a fitness tracker; you are buying accountability, personalized adjustments, and continuous access to healthcare professionals. That ongoing nature is exactly why cancellation timing matters: you want to stop paying before your next renewal hits your card.

How Found pricing works for philippine users

Found prices its plans in US dollars (USD). Here is what you need to know about current costs, converted to Philippine pesos:

Note: Peso amounts are approximate and fluctuate with exchange rates. Your actual charge depends on your payment method and your bank's conversion rate. When you cancel, focus on timing: if your renewal date is in 5 days, cancel now to avoid the next charge entirely.

Your consumer rights when canceling Found in the philippines

Protection under the consumer act of the philippines

Your right to cancel Found is protected by the Consumer Act of the Philippines (Republic Act No. 7394). This law gives you the right to fair and honest business practices, clear disclosure of subscription terms, and protection against unfair contract terms. Specifically, the law requires that any business offering auto-renewal subscriptions must obtain your clear, informed consent before charging you, and must make cancellation as easy as signing up.

If Found refuses to cancel your subscription or continues charging you after you have requested cancellation, you have legal grounds to file a complaint with the Department of Trade and Industry (DTI). This is your enforcement lever: the DTI investigates unfair subscription practices and can compel companies to refund unauthorized charges. Your legal position is strong because the burden is on Found to prove you consented to auto-renewal.

Your right to a refund within a reasonable timeframe

Under Philippine consumer law, you have the right to request a refund for charges incurred after you submit a valid cancellation request. If Found charged you on the same day you cancelled, or if you cancelled within 3 to 5 business days of your renewal date, you have grounds to dispute that charge. Tocancel advises you to keep all cancellation confirmation emails and refund requests as evidence: these protect you if you need to escalate to the DTI or your credit card company.

You do not have to accept a "no refund" policy if the company continues billing you after you cancel. Document your cancellation request and follow up in writing if you do not receive a confirmation within 48 hours.

How to cancel Found step by step

Method 1: cancel via email

Emailing Found is the most reliable cancellation method because you create a written record of your request. Follow these steps to cancel by email:

1. Open your email client and compose a new message to [email protected]
   • Do not use the app's contact form if you have a choice; email creates a timestamped record.
2. In the subject line, write: "Cancellation request for [your email address]"
   • Example: "Cancellation request for [email protected]"
3. In the body, include:
   • Your full name
   • The email address linked to your Found account
   • Your account creation date (if you have it)
   • A clear statement: "I request immediate cancellation of my subscription effective today."
   • Your preferred refund method (credit card, bank transfer, etc.)
4. Send the email and screenshot the confirmation for your records.
5. Expect a response within 3 to 5 business days; if you do not receive confirmation, follow up with a second email marked "URGENT: Follow-up to cancellation request."

Method 2: cancel via the Found app or website account settings

If Found offers an in-app cancellation option, use it as a secondary step after emailing. Follow these steps:

1. Open the Found app and log in with your credentials.
2. Navigate to your account settings (usually accessed via a profile or menu icon).
3. Look for a "Subscription," "Billing," or "Manage Plan" section.
4. Select "Cancel subscription" or "End membership."
5. Follow the on-screen prompts and note the cancellation confirmation number if the app generates one.
6. Take a screenshot of the confirmation screen before closing the app.

Method 3: contact Found for privacy-related complaints

If Found does not respond to your email within 7 days, or if they refuse to cancel, contact their privacy team at [email protected]. This address is monitored for data and account-related complaints and escalates faster than standard support.

1. Email [email protected] with the subject: "Account cancellation and data deletion request."
2. Include:
   • A copy of your original cancellation request to [email protected]
   • The date you sent it
   • A statement that you have not received a response
   • A request to cancel your account and delete your personal data in accordance with the Philippines Data Privacy Act of 2012
3. This approach leverages data privacy law, which often receives faster response times than billing disputes.

When should you cancel Found

Signs you should cancel immediately

You should cancel Found if any of these situations apply to you:

• You are not seeing progress toward your weight loss goals after 8 to 12 weeks of consistent use.
• You cannot afford the monthly or annual fee without hardship.
• The coaching sessions are not personalized to your needs or lifestyle.
• You have experienced side effects from recommended medication that Found did not adequately address.
• You have reached your weight loss goal and no longer need ongoing coaching.
• You are getting better results from a different weight loss program.
• Found is charging you for a renewal you did not authorize.

Optimal timing to minimize charges

The best time to cancel is 7 to 10 days before your renewal date. This gives Found time to process your cancellation request and prevent the next charge from hitting your account. If you miss this window and Found charges you on your renewal date, you still have the right to request a refund, but it takes longer to process.

Check your original Found confirmation email or your account dashboard to identify your exact renewal date, then set a calendar reminder 10 days before it. Tocancel recommends setting this reminder immediately so you do not forget.

What to do after you cancel Found

Confirm your cancellation in writing

Within 2 days of receiving Found's cancellation confirmation, send a follow-up email to both [email protected] and [email protected] with the subject: "Cancellation confirmation received and acknowledged." In the body, note the date you cancelled, your confirmation number (if you received one), and the expected date of your final charge. This creates a second record that protects you if Found charges you after cancellation.

Monitor your bank statements and credit card

Watch your bank statement and credit card for 30 days after your cancellation request. If Found charges you again after you have cancelled, you have the right to dispute the charge as unauthorized. Contact your bank or credit card issuer immediately and reference your cancellation confirmation email as proof you did not authorize the charge.

Request a refund if you were charged after cancellation

If Found charged you on or after your cancellation date, reply to their cancellation confirmation email with the subject: "Refund request for unauthorized charge [transaction date]." Include the transaction ID, the amount charged, and a statement that you cancelled on [date] and should not have been charged. Give Found 10 business days to respond. If they refuse or do not respond, file a dispute with your bank.

File a complaint with the department of trade and industry if needed

If Found refuses to cancel, continues charging you, or ignores your refund request after 14 days, file a formal complaint with the DTI. Visit the DTI online complaint system at dti.gov.ph or visit your nearest DTI office. Provide your cancellation confirmation email, proof of charges, and a detailed timeline of your attempts to resolve the issue. Tocancel strongly advises keeping all emails and screenshots for this process.

Common cancellation mistakes to avoid

Cancelling a subscription can feel straightforward, but small missteps often delay the process or leave you vulnerable to surprise charges. Here are the errors that cost Philippine Found users time and money.

Mistake 1: cancelling only via the app

Found's app may delete your cancellation request after you log out, or the company may not process in-app cancellations with the same urgency as written requests. Always cancel by email and keep the confirmation. If you use the app, do so only as a secondary step after emailing [email protected].

Mistake 2: not waiting for a written confirmation

Some Found support representatives send verbal or chat-based cancellation confirmations that disappear after you close the conversation. Demand a confirmation email with a reference number. If the agent refuses, escalate to [email protected] and request written confirmation in your first email.

Mistake 3: assuming cancellation happens on the day you request it

Found may process your cancellation at the end of the business day, or during the next business day. If your renewal date is in 2 days, you may not have time. Cancel at least 7 to 10 days before your renewal to guarantee the charge does not post. If you are cutting it close, send your cancellation email and follow up by phone if Found provides a number.

Mistake 4: not checking your billing date

Your Found renewal date may not be the same as your subscription sign-up date. For example, you may have signed up on the 3rd but been charged on the 15th. Log into your Found account or check your confirmation email to confirm your actual renewal date, not the date you think it is.

Mistake 5: deleting your cancellation confirmation email

Keep every email from Found, including your cancellation confirmation. If Found charges you again, this email is your proof that you cancelled. Save it to your computer and screenshot it as well. Do not rely on email filters or archives; store it somewhere you can easily find it if you need to dispute a charge.

Refund and payment protection for philippine users

How to dispute an unauthorized charge

If Found charged you after you cancelled, or if you never authorized auto-renewal in the first place, you can dispute the charge through your bank or credit card company. Contact your bank's customer service line within 60 days of the unauthorized charge and provide:

• Your cancellation confirmation email (if you have one)
• Screenshots of the charge on your statement
• The transaction ID and date
• Any correspondence from Found refusing your cancellation request
• A written statement explaining that you did not authorize the charge or that you cancelled before it posted

Your bank will initiate a chargeback investigation and freeze the disputed amount. Found then has 10 business days to provide evidence that you authorized the charge. In most cases, if you have a cancellation email, your bank will rule in your favor and reverse the charge.

What Found owes you if they refused to cancel

Under the Consumer Act of the Philippines, if Found charged you after you submitted a valid cancellation request, they must refund that charge plus any associated fees (e.g., currency conversion fees from your bank). You are also entitled to compensation for inconvenience if you filed a formal DTI complaint, though this is determined on a case-by-case basis. Do not accept a partial refund if the company offers one; demand a full refund of all charges incurred after your cancellation date.

Checklist: before and after you cancel

How to contact Found for cancellation and complaints

Found philippines cancellation contact details

Use these official Found contact addresses for your cancellation request and complaints:

• For cancellation: [email protected]
• For privacy complaints and data deletion: [email protected]
• For unresolved billing disputes: File a complaint with the Department of Trade and Industry (DTI) at dti.gov.ph or visit your nearest DTI office

When you email Found, include all the information listed in the "How to cancel Found step by step" section above. Always request written confirmation of your cancellation and a refund if you were charged after your request date. If Found does not respond within 7 business days, escalate your request to the privacy address and file a DTI complaint simultaneously.

Final steps and summary

Cancelling Found is straightforward when you follow the steps outlined above and understand your rights under Philippine consumer law. You have the legal right to cancel at any time, receive written confirmation, and dispute charges that occur after your cancellation request. The Consumer Act of the Philippines and the Data Privacy Act of 2012 both protect you if Found refuses to cancel or continues charging you without authorization.

Do not delay. Identify your renewal date today, set a calendar reminder for 10 days before it, and email [email protected] with your cancellation request. Keep every confirmation email and screenshot every response. If Found charges you after you cancel, dispute it with your bank immediately and file a DTI complaint if they refuse to refund you. Tocancel has helped thousands of consumers cancel weight loss subscriptions like Found, recover unauthorized charges, and take back control of their finances. You can do the same, and your consumer rights are on your side.