Cancel Lemandale: The Right Way

How to cancel Lemandale Limited and stop recurring charges in the philippines

Understanding Lemandale Limited and why you need to cancel

Lemandale Limited operates a fitness subscription service focused on personalized running training and adaptive workout plans for Philippine users. The main product is the TrainAsONE subscription, which charges ₱564 per month or ₱5,649 annually. The service uses artificial intelligence to build customized running programs with guided workouts and nutrition support.

The core problem you face is that Lemandale Limited keeps limited public information about its operations, contact details, and cancellation process. This makes it harder to cancel quickly before your next charge hits your bank account. Your subscription renews automatically, which means inaction costs you money every billing cycle.

Many Philippine users report that charges continue even after cancellation attempts, or they struggle to find the cancellation button in their account dashboard. Whether you subscribed through the web, App Store, Google Play, or a payment app like GCash or Maya, you need a clear path to cancel without delay.

What you are paying for with this subscription

You are committing to a recurring subscription that does not end automatically. When you pay ₱564 monthly or ₱5,649 yearly, you are purchasing access to AI-driven training plans, guided workouts, nutrition guidance, and ongoing member support. The service renews on your billing date unless you cancel before that date arrives.

The real risk is the automatic renewal. If you forget to cancel or cannot find the cancellation option, your payment method charges again without a second notification. This is why identifying your exact subscription channel matters so much: did you sign up through the website, iPhone App Store, Android Google Play, or a payment app? Your cancellation method depends on where you bought it.

How Lemandale Limited operates in the philippines

Lemandale Limited does not operate a Philippines-specific support line or local customer service office. The only verified contact method available is through their general support portal at anyexperts.com, with email support at [email protected] and 24/7 live chat access. Philippine consumer law applies to this service, but the company does not clearly publish local pricing, local support phone numbers, or customer service in Filipino language.

Pricing you find online may be converted from United States dollars, so your actual peso charge may differ due to exchange rates and platform billing rules. If you paid through a credit card, GCash, Maya, App Store, or Google Play, check your actual bank or payment app statement to confirm your real charge amount. Do not rely on quoted figures alone.

Your consumer rights when canceling Lemandale Limited in the philippines

Philippine consumer law protects your right to cancel subscriptions and prevents unauthorized charges.

What the consumer act of the philippines guarantees you

Republic Act No. 7394, known as the Consumer Act of the Philippines, gives you explicit legal rights when dealing with subscription services. The law requires that Lemandale Limited provide you with truthful, accurate, and clear information about subscription terms, including the cancellation process, before you pay. If the company makes cancellation deliberately hard to find or refuses to honor your request within a reasonable timeframe, you have legal grounds to file a complaint.

The Consumer Act also states that you have the right to cancel and request a refund if the service provider fails to clearly disclose cancellation terms at the point of purchase. Your legal position is strong: if Lemandale Limited buried the cancellation option in the account menu or made the process unreasonably complex, the law is on your side.

Who to contact if Lemandale Limited refuses to cancel

If you cancel your subscription but charges continue, or if the company ignores your cancellation request, you can escalate to the Department of Trade and Industry (DTI) Consumer Welfare Group. The DTI enforces Republic Act No. 7394 and can order Lemandale Limited to stop charging you and issue a refund. File your complaint at the DTI Consumer Hotline (02) 8751-8000 or visit their website at dti.gov.ph. Document every cancellation attempt, every email you send, and every charge that follows.

You also have the right to file a chargeback with your bank or payment provider if Lemandale Limited continues to charge you after cancellation. Contact your bank within 60 days of the unauthorized charge to dispute it. Keep all proof of your cancellation request and all emails from Lemandale Limited as evidence.

How to cancel Lemandale Limited based on where you subscribed

Your cancellation method depends entirely on your subscription channel.

Cancel through the web or Lemandale Limited account dashboard

If you signed up through the Lemandale Limited website or your account dashboard, follow these steps:

1. Log in to your Lemandale Limited account at the official website
   • Use the email and password you registered with
   • If you forgot your password, use the "Forgot Password" link to reset it
2. Navigate to your account settings or subscription management section
   • Look for a menu labeled "Account," "Settings," "Subscription," or "Billing"
   • If you cannot find it, contact [email protected] and ask them to direct you to the exact cancellation page
3. Locate the "Cancel Subscription" or "End Membership" button
   • Click on it immediately
   • The system may ask you to confirm cancellation or offer a discount to stay (do not accept if you want to cancel)
4. Review the cancellation confirmation message
   • Take a screenshot of the confirmation page
   • Note the cancellation effective date
5. Request written confirmation by email
   • Send an email to [email protected] stating: "I have cancelled my Lemandale Limited subscription. Please confirm my cancellation date and ensure no further charges are processed."
   • Keep this email and their response for your records

If the cancellation button does not appear in your account dashboard, Tocancel recommends contacting support immediately via the 24/7 live chat at anyexperts.com or emailing [email protected]. Ask them to cancel for you manually and send written confirmation. Do not wait for the next billing date.

Cancel if you subscribed through the app store (iPhone)

If you signed up through Apple's App Store, your subscription is managed through App Store settings, not the Lemandale Limited website. Follow these steps:

1. Open the App Store app on your iPhone
   • Tap the profile icon in the bottom right corner
   • Tap your name or Apple ID
2. Select "Subscriptions" from the menu
   • You will see a list of all active subscriptions on your Apple account
   • Locate "Lemandale Limited" or "TrainAsONE" in the list
3. Tap on the Lemandale Limited subscription
   • Tap "Cancel Subscription" or "Edit Subscription"
   • Confirm the cancellation when prompted
4. Take a screenshot of the cancellation confirmation
   • Note the cancellation effective date
   • This date appears on the subscription settings page
5. Verify the change in your Account
   • Return to Subscriptions and confirm the subscription status shows "Expires on [date]" rather than "Renews on [date]"

App Store cancellations take effect at the end of your current billing period. You will retain access until that date. If you see the subscription is still active after three days, contact Apple Support at support.apple.com or call +63 2 8823 3228 (Apple Support Philippines).

Cancel if you subscribed through google play (Android)

If you signed up on an Android phone through Google Play, your subscription lives in Google Play settings. Here is how to cancel:

1. Open the Google Play Store app on your Android phone
   • Tap the profile icon in the top right corner
   • Tap "Manage my Google Account"
2. Select the "Payments and subscriptions" tab
   • Tap "Subscriptions"
   • Find "Lemandale Limited" or "TrainAsONE" in the list
3. Tap on the Lemandale Limited subscription
   • Tap "Cancel subscription"
   • Follow the on-screen prompts to confirm
4. Screenshot the cancellation confirmation
   • Note the exact cancellation effective date
5. Check your subscription status after 24 hours
   • Return to your Google Play Subscriptions list
   • Confirm the status shows "Cancelled" or an expiration date rather than an active renewal

Google Play processes cancellations within 24 hours. If the subscription still shows as active after two days, contact Google Play Support at support.google.com or email your concern through the Play Store app.

Cancel if you paid through GCash or maya

If you linked your GCash or Maya account to Lemandale Limited, you need to cancel through both the payment app and Lemandale Limited:

1. Log in to your Lemandale Limited account and cancel first (follow the web dashboard steps above)
   • Send written cancellation confirmation to [email protected]
2. Open your GCash or Maya app
   • Go to "Transactions" or "Bills" section
   • Find recurring charges from Lemandale Limited or AnyExperts
3. Tap the transaction and select "Stop Recurring Charge" or "Unlink Merchant"
   • Confirm the action
   • Screenshot the confirmation message
4. Verify in your payment app that no further charges are scheduled
   • Check back after five days to ensure the charge stopped

Cancelling through GCash or Maya blocks future charges even if Lemandale Limited tries to bill you again. Tocancel recommends doing both steps to ensure complete protection.

What happens after you cancel Lemandale Limited

Cancellation does not happen instantly in every case.

Your access during the cancellation period

Once you cancel, you retain full access to Lemandale Limited until the end of your billing period. If you paid for a monthly subscription on the 15th, you keep access until the 14th of next month. If you paid yearly, you keep access until the same date next year. You are not locked out immediately upon cancellation.

The company will not refund the current billing period, even if you cancel on day one. This is standard practice for subscription services across the Philippines and globally. Your cancellation prevents the next charge, not a refund of the current one.

Confirm the charge stopped at your next billing date

After your access period ends, check your bank account, GCash, or Maya within five days of the expected renewal date. You should see no new charge from Lemandale Limited or AnyExperts. If a charge appears, immediately contact your bank or payment app to dispute it as unauthorized.

Save all your cancellation confirmation emails and screenshots. If you need to file a dispute with the DTI or your bank, these documents prove you cancelled in good faith.

Pricing overview for Lemandale Limited

Understanding the cost structure helps you decide whether to cancel or keep your subscription.

The annual plan saves you ₱1,119 compared to paying monthly. However, if you are not fully committed, the monthly plan gives you more flexibility to cancel without losing unused funds.

Refund eligibility and how to request one

Lemandale Limited does not automatically refund cancelled subscriptions, but you may have grounds for a refund under Philippine law.

When you can request a refund

You are entitled to request a refund if:

• Lemandale Limited continued to charge you after you cancelled
• The company failed to disclose cancellation terms clearly before you paid
• The service did not deliver what was promised (e.g., the AI training plans did not work or were inaccessible)
• You cancelled within 14 days of your first purchase and did not use the service significantly

How to request a refund from Lemandale Limited

Send a refund request email to [email protected] with the following information:

• Your full name and account email address
• The date you purchased the subscription
• The amount charged (in PHP)
• Your cancellation confirmation date and any confirmation number
• The reason for your refund request (unauthorized charges, non-delivery, cancellation within 14 days, etc.)
• Attach screenshots of all charges and cancellation confirmations

Lemandale Limited typically responds within 5 to 10 business days. If they refuse or do not respond, escalate to the DTI Consumer Welfare Group or file a chargeback with your bank. Tocancel recommends keeping all correspondence in writing so you have documented proof for regulatory complaints.

Common mistakes when cancelling Lemandale Limited

Cancelling a subscription feels straightforward, but small errors can leave you charged for months longer than intended.

Mistake one: cancelling only through one channel

If you subscribed through the App Store but logged into the Lemandale Limited website and clicked cancel there, you cancelled through the wrong channel. The subscription does not end because the App Store still has permission to charge your Apple account. You must cancel through the exact channel where you subscribed. Tocancel strongly advises you to cancel through both the original channel (App Store, Google Play, GCash, or website) and then contact Lemandale Limited directly to confirm the cancellation.

Mistake two: assuming cancellation happened after one email

Emailing [email protected] once does not guarantee cancellation. The support team may miss your email or delay their response. Send your cancellation request, wait three days for a reply, and if you hear nothing, send a follow-up email marked "URGENT: Cancellation Confirmation Required." Include the date and time of your original email. If they still do not respond within five business days, contact the DTI.

Mistake three: not documenting your cancellation

Do not cancel and assume it is done without proof. Screenshots of the cancellation confirmation page, confirmation emails, and bank statements showing no new charges are your proof that you acted in good faith. If Lemandale Limited charges you again, these documents are essential for a DTI complaint or bank chargeback. Store them in a folder on your phone or computer labeled "Lemandale Cancellation" so you find them instantly if needed.

Mistake four: ignoring charges after cancellation

Many people cancel successfully but then ignore a charge that appears three months later, thinking it is an old billing error. Check your bank statement on the day of your expected renewal date and for 10 days after. If you see a charge, dispute it immediately. The sooner you act, the higher your chance of getting the money back. Do not assume the company will refund it without your request.

After you cancel: what comes next

Cancellation is just the beginning of protecting yourself from recurring charges.

Monitor your account for the next three months

After you cancel Lemandale Limited, check your bank statement, GCash, or Maya account for the next 90 days. Look for any charges from "Lemandale Limited," "AnyExperts," or similar variations. If you see an unauthorized charge, take a screenshot immediately and contact your bank or payment provider within 60 days of the charge date. Philippine banking regulations require banks to investigate disputes and reverse charges within 45 days in most cases.

Request a written confirmation email

Even if your cancellation went through smoothly, email [email protected] and ask them to send you a formal cancellation confirmation with your cancellation date and your subscription end date. This email becomes your legal proof if the company charges you again or if you need to file a DTI complaint.

Update your payment method or block recurring charges

Consider removing your credit card, GCash, or Maya from the Lemandale Limited account entirely if the website allows it. If the account still exists but your payment method is gone, the company cannot charge you even if they try. This adds an extra layer of protection.

How to compare Lemandale Limited with other fitness services

Before you cancel, you may want to understand how Lemandale Limited stacks up against other options available in the Philippines.

If you are cancelling Lemandale Limited because the cost is too high or the service did not meet your expectations, Fittr and Strava offer strong alternatives with easier cancellation processes and better local support. Tocancel helps thousands of consumers switch services and avoid recurring charges they do not want.

Your cancellation checklist for Lemandale Limited

Use this checklist to ensure you cancel Lemandale Limited completely and protect yourself from future charges.

• Identify where you subscribed (website, App Store, Google Play, GCash, or Maya)
• Log into your account and attempt web-based cancellation first
• If you subscribed through App Store, cancel through Apple Subscriptions settings
• If you subscribed through Google Play, cancel through Play Store Subscriptions
• If you paid through GCash or Maya, unlink the merchant from your payment app
• Email [email protected] with a formal cancellation request and your account details
• Screenshot all cancellation confirmation pages and emails
• Note your cancellation effective date and when your access ends
• Check your bank account or payment app five days after your expected renewal date for unauthorized charges
• Request a written cancellation confirmation from Lemandale Limited
• Save all documentation for at least one year in case you need to file a dispute
• Monitor your account for three months to catch any delayed charges
• If unauthorized charges appear, file a dispute with your bank immediately
• If Lemandale Limited refuses to honour your cancellation, file a complaint with the DTI Consumer Welfare Group

You have the power to cancel Lemandale Limited and stop unwanted charges. Follow this checklist step by step and you will protect your money and your rights under Philippine law.

Escalating to the department of trade and industry if Lemandale Limited refuses

If Lemandale Limited continues to charge you after cancellation or refuses to process your cancellation request, the DTI is your enforcement lever.

How to file a DTI complaint

Contact the DTI Consumer Welfare Group through any of these channels:

• DTI Consumer Hotline: (02) 8751-8000 (Monday to Friday, 8 AM to 5 PM Philippine Standard Time)
• Visit dti.gov.ph and submit your complaint online through the Consumer Complaint System
• Visit your nearest DTI regional office in person with copies of all your cancellation attempts and charge proofs
• Email your complaint with attachments to [email protected]

What to include in your DTI complaint

Your complaint must include:

• Your full name, contact phone number, and email address
• The name of the service (Lemandale Limited or AnyExperts)
• Dates of all charges and cancellation attempts
• Amount charged in PHP
• Screenshots of cancellation confirmation pages (if any)
• Copies of all emails sent to the company and their responses (if any)
• Your bank statement showing all charges
• The specific law violated (Republic Act No. 7394, Consumer Act of the Philippines)

The DTI will investigate and can order Lemandale Limited to refund you and stop unauthorized charges. Tocancel recommends keeping all evidence organized and easily accessible.

Contact information for Lemandale Limited cancellation

Use these verified contact methods when you attempt to cancel or follow up on your cancellation request.

Email is the most reliable method for creating a documented record of your cancellation request. Always send cancellation emails using the same email address registered with your Lemandale Limited account so the company can identify you immediately.

Final steps and your path forward

Cancelling Lemandale Limited is your right under Philippine law, and you now have the knowledge to do it correctly and protect yourself from further charges.

Your legal position is clear: Republic Act No. 7394 requires Lemandale Limited to honour cancellation requests promptly and clearly disclose all terms. If the company refuses or ignores you, the DTI Consumer Welfare Group enforces your rights at no cost to you.

Follow the cancellation steps that match your subscription channel, document everything, and monitor your account for 90 days after cancellation. If an unauthorized charge appears, dispute it immediately through your bank or payment app. If Lemandale Limited refuses to cancel, escalate to the DTI without hesitation.

Tocancel has helped thousands of Philippine consumers cancel unwanted subscriptions, recover refunds, and protect themselves from recurring charges. Whether you are cancelling Lemandale Limited because the cost is too high, the service did not work, or you simply changed your mind, you have the right to stop paying. Take action today, document your steps, and reclaim control of your spending. Your subscription, your rules.