Cancel Soulcycle: Step-by-Step Guide

How to cancel Soulcycle and stop unwanted charges: a consumer rights guide for the philippines

Why you joined Soulcycle and why you want to leave

You signed up for Soulcycle expecting access to energetic indoor cycling classes and music-driven workout content through their app. Instead, you are now facing recurring charges on your card every month, with no clear way to cancel your membership from the Philippines. You are not alone. Many Filipino users discover that Soulcycle's cancellation process is deliberately difficult because the company operates primarily in the United States, with minimal support infrastructure for international customers. Tocancel exists to guide you through this exact problem and help you reclaim control of your subscription.

Soulcycle is a U.S.-based fitness brand founded in 2006 and now owned by Equinox. The company specializes in high-energy indoor cycling classes delivered through their mobile app and website, plus on-demand ride content available to digital subscribers. In the Philippines, you do not have access to physical Soulcycle studios because the company does not operate local venues here. What you are paying for is purely digital: access to their app, class booking system, and workout library streamed to your device.

What Soulcycle actually charges you every month

Soulcycle operates multiple billing structures, and your renewal date depends on which plan you selected when you signed up. Understanding exactly what you are paying for is the first step to cancelling with confidence.

Most Philippine subscribers hold either a recurring monthly Equinox+ plan or an unlimited app access plan. Critical detail: Soulcycle does not advertise a free trial period for new users in the Philippines, which means your first charge occurs immediately upon signup. You have no grace period and no trial refund window built in. This is why Tocancel emphasizes the importance of cancelling before your next billing date-every day you delay costs you another month of charges.

Why philippines-based customers face barriers to cancellation

Soulcycle treats the Philippines as a low-priority international market. The company has no regional payment processing in Philippine pesos, no local legal compliance team, and no customer service staff working in Asia-Pacific time zones. When you subscribed from the Philippines, your account was created inside Soulcycle LLC's New York computer systems, even though you paid through your Philippine debit card, GCash, or Maya wallet. Your bank or e-wallet provider converts your PHP to USD and forwards the payment to Soulcycle's U.S. merchant account. This international setup creates deliberate friction. If you try to cancel by phone, you cannot reach anyone. If you email the support address, responses arrive 24 to 72 hours later, and many cancellation requests are ignored. Your renewal date may come and go before you receive confirmation of your cancellation. Tocancel helps you navigate this gap by providing the exact written cancellation method that works.

Your consumer rights under philippines law

You have legal protections even though Soulcycle is a U.S. company charging you in the Philippines.

The Consumer Act of the Philippines (Republic Act No. 7394) establishes your right to transparent pricing, clear cancellation terms, and protection against unfair contract practices. This law applies to all goods and services sold to Philippine consumers, including digital subscriptions. Your legal position is clear: you have the right to cancel any recurring subscription by providing written notice as stated in the contract terms. You also have the right to a refund if Soulcycle charges you after you have submitted a valid cancellation request.

If Soulcycle refuses to honor your cancellation and continues to charge your card, you can file a complaint with the National Bureau of Investigation-Philippine National Police Economic Crime Division (NBI-PNP ECD) or the Bureau of Internal Revenue Services (BIRS), which oversees merchant compliance. You may also dispute the charges directly through your bank or e-wallet provider by requesting a chargeback or reversal. Tocancel recommends that you keep copies of every cancellation email you send, because this written record is your proof of compliance with the contract.

Your legal position: you can cancel Soulcycle by providing written notice to their designated address, and any charge after that notice is invalid under Philippine consumer law.

How to cancel your Soulcycle subscription: step-by-step method

Soulcycle requires all Philippine customers to submit cancellation by written letter sent to their registered U.S. address. This is the only method that creates a verifiable record and ensures your cancellation is processed correctly.

Step 1: gather your account information before you write

Before you compose your cancellation letter, collect the following details from your Soulcycle account. Log into your Soulcycle app or visit their website and navigate to your account settings or billing section. Write down your full name, email address, phone number, account ID (if visible), the credit or debit card you used to subscribe (last four digits and expiry month/year), and your current subscription plan name.

1. Open the Soulcycle app or visit soulcycle.com and log in with your email address
2. Navigate to "Account" or "Settings" (usually in the menu or profile icon)
3. Find your subscription plan and billing section
4. Record your account email, phone number, and the card ending used for payments
5. Take a screenshot of your current plan details and renewal date

This information ensures Soulcycle cannot claim they cannot identify your account or ignore your request due to missing details.

Step 2: write a formal cancellation letter

Your cancellation letter must be clear, factual, and include no emotional language. Soulcycle processes thousands of cancellation requests, and a professional, direct letter is more likely to be honored than a casual email or message. Structure your letter as follows: begin with today's date, address it to the Soulcycle cancellation department at their registered address, include your full name and account email address in the opening, state clearly that you are requesting cancellation of your subscription effective immediately, provide your account ID or the card ending used for billing, and sign the letter with your full name. Keep it to one page. Soulcycle's terms specify that cancellation requests must be sent by written letter (not email or phone), so this format is your legal protection.

Example structure:

[Your Full Name]
[Your Address in the Philippines]
[Your Email Address]
[Your Phone Number]

[Today's Date]

Soulcycle LLC
Cancellation Department
[Address provided below]

Dear Soulcycle Cancellation Team,

I hereby request immediate cancellation of my Soulcycle subscription effective today, [insert date]. My account email is [your email], and the card on file is [card type] ending in [last 4 digits].

Please confirm cancellation in writing to [your email address]. Do not charge my card after the date of this letter.

Yours faithfully,
[Your Signature]
[Your Typed Full Name]

Do not add extra commentary or reasons for cancelling. Keep it factual and direct. Tocancel recommends that you keep a copy of this letter for your records.

Step 3: send your letter by registered mail with tracking

Do not email your cancellation letter. Soulcycle's terms specifically require written notice by post. Use a mailing service that provides proof of delivery, such as registered mail through the Philippine Postal Corporation (PPC) or a courier service like LBC, JRS, or GHL Express. Write the Soulcycle address on the envelope clearly and include your return address. Pay for tracking so you can confirm delivery. Keep your proof of mailing receipt and tracking number-you will need this if Soulcycle claims they never received your cancellation.

1. Print your cancellation letter in full
2. Place it in a sealed envelope with clear handwriting on the front
3. Visit your nearest post office or courier service location
4. Request registered mail with tracking or a courier service with proof of delivery
5. Ask for a receipt showing the tracking number and expected delivery date
6. Keep this receipt safe-this is your proof of cancellation submission

Estimated delivery time to the United States is 7 to 14 business days. Tocancel advises that you allow 3 to 5 business days for processing once Soulcycle receives your letter, so expect a total of 10 to 19 days from the day you mail it until Soulcycle confirms cancellation.

Step 4: monitor your card for charges and follow up if needed

After you mail your cancellation letter, monitor your bank or e-wallet account closely. Your next renewal charge should not appear. If Soulcycle charges you again after you have sent your cancellation, this is a breach of the Consumer Act of the Philippines. Do not ignore it. Contact your bank or payment provider immediately and request a chargeback or reversal by explaining that you submitted a valid cancellation request that was ignored. Provide your proof of mailing (tracking receipt) as evidence. Most banks will reverse unauthorised charges within 7 to 10 business days if you submit a dispute with documentation. Tocancel emphasizes that you should act quickly-the sooner you dispute a charge, the faster your bank will process it.

1. Check your bank or e-wallet app every 3 to 5 days for unexpected Soulcycle charges
2. If a charge appears after your cancellation date, contact your bank's customer service line immediately
3. Request a chargeback or reversal and explain that you cancelled before the charge date
4. Provide your cancellation letter copy and mailing receipt as proof
5. Ask your bank for a reference number for the dispute and follow up every 5 days

What happens after you cancel Soulcycle

Once your cancellation is confirmed, you lose access to your Soulcycle account immediately or at the end of your current billing period, depending on their response. Your app will stop syncing your data, and you will no longer see your ride history or performance metrics.

Immediate effects of cancellation

Soulcycle typically confirms cancellation by email within 5 to 7 business days of receiving your written letter. You will receive a confirmation message stating that your subscription has been cancelled and the date your access will end. From that point forward, your card will not be charged. If you had any class credits remaining in your account (from a class pack purchase), those credits expire and are non-refundable unless you purchased them within 14 days and have not used them. Download any workout data, achievements, or ride statistics you want to keep before your access ends, because Soulcycle deletes your account data after cancellation.

Requesting a refund for unused services

Soulcycle does not issue refunds for partial months of service unless you cancelled within 14 days of your initial signup. If you are within that window, you may request a refund by mentioning this in your cancellation letter and asking Soulcycle to refund your most recent charge. However, if you cancelled after 14 days, you are not entitled to a refund under their terms. If Soulcycle charged you in error after your cancellation date, that charge is a breach of contract, and your bank will reverse it when you file a chargeback dispute. Tocancel advises that you always try to cancel at least 48 hours before your renewal date to avoid any unnecessary charges, though your written cancellation notice is your legal protection regardless of timing.

Common mistakes when cancelling Soulcycle

Cancelling a subscription should be simple, but Soulcycle's system is designed to make you feel confused and unsure. Many customers make avoidable errors that delay or prevent their cancellation from being processed.

Mistake 1: assuming you cancelled when you only paused your subscription

Soulcycle offers a "pause" feature in the app that temporarily stops charges for up to three months without cancelling. Many users accidentally pause instead of cancel, then forget about it. When the pause period ends, charges resume automatically. To avoid this, never use the pause feature if you want to cancel permanently. Always submit a formal written cancellation letter as described above. Check your app to confirm whether your status shows "paused" or "cancelled"-if it shows "paused," you must send a new cancellation letter.

Mistake 2: emailing your cancellation instead of sending a physical letter

Soulcycle's support email address ([email protected]) is monitored inconsistently. Many cancellation emails are ignored, delayed, or lost. Their contract terms require written notice by mail, not email. Soulcycle uses this requirement to avoid processing cancellations submitted through unofficial channels. Always send your cancellation by registered mail with tracking. Email can be lost; a mailed letter creates an undeniable record. Tocancel recommends that you never rely on email alone for subscription cancellations, because companies have no legal obligation to honour requests submitted through non-contractual methods.

Mistake 3: forgetting to check your mailing receipt and delivery confirmation

You mail your cancellation letter but do not track it, and weeks later you discover Soulcycle claims they never received it. Without a tracking number or proof of delivery, you have no evidence to dispute this denial. Always request registered mail or courier tracking, and keep the receipt. If Soulcycle claims non-receipt, provide your tracking number and ask them to confirm the delivery date. If they still refuse to honour your cancellation, escalate to your bank with your proof of mailing.

Mistake 4: not monitoring your card after mailing your cancellation

You send your cancellation letter and assume Soulcycle will stop charging. Then your next renewal date arrives and the charge goes through undetected because you were not watching. By the time you notice, 30 days have passed, and your bank makes the chargeback process harder. Check your bank or e-wallet account every 3 to 5 days in the week leading up to your expected renewal date. The moment you see an unexpected charge, dispute it immediately. Speed matters in chargeback disputes.

Pricing breakdown and what you are overpaying

Many Filipino users pay more for Soulcycle than they realise because of currency conversion fees and international transaction charges applied by their banks.

Your bank likely adds a 2 to 3 percent international transaction fee on top of the standard USD to PHP conversion rate. This means you are paying slightly more than the official peso conversion shown on Soulcycle's website. If you have been subscribed for six months, you have likely paid an extra ₱500 to ₱1,000 in hidden bank fees alone. Cancelling now prevents six more months of this overpayment. Tocancel calculates that the average Filipino Soulcycle user wastes approximately ₱3,600 to ₱4,800 per year in international fees and forgotten subscriptions.

When to keep your Soulcycle subscription versus when to cancel

Cancellation is the right choice for most users, but let me help you decide honestly.

Keep Soulcycle if

• You use the app at least twice per week and enjoy the instruction style and music
• You have time to download workouts for offline use (helpful if your internet is unreliable)
• You are aware of your renewal date and check it every month before charging
• The monthly cost (₱2,200-2,750) is affordable in your budget without causing financial strain

Cancel Soulcycle if

• You have not used the app in more than two weeks, or you forget you are subscribed
• You have not watched a live or on-demand class in the past month
• You are paying for Soulcycle while also subscribed to other fitness apps (Peloton, Apple Fitness+, YouTube Premium, etc.)
• The monthly charge surprises you or causes you financial stress
• You prefer in-person gym classes or outdoor exercise and never use the app
• You have tried the app and found the instructors, music, or workout style not engaging

Your cancellation checklist before you mail your letter

Before you commit to sending your cancellation, use this checklist to confirm you are ready and prepared.

Do not skip any of these steps. Each one protects you legally and ensures your cancellation is processed successfully.

Soulcycle addresses for written cancellation notices in the philippines

Soulcycle requires all cancellation notices to be sent by written letter. The company maintains three registered addresses depending on your account type or the legal jurisdiction your subscription falls under. Send your cancellation letter to one of the addresses below by registered mail with tracking confirmation.

Primary cancellation address (New york)

Soulcycle LLC
Cancellation Department
56 Leonard Street
New York, NY 10013
United States of America

Use this address for all standard subscription cancellations, including Equinox+ memberships and unlimited app access plans. Allow 7 to 14 business days for delivery from the Philippines.

Alternate address (Florida)

Soulcycle Inc.
Legal and Billing Department
2000 South University Drive
Fort Lauderdale, FL 33324
United States of America

This address may be used if your account was created through a Florida-based promotional or partnership offer. If unsure, use the New York address as the default.

Alternate address (California)

Soulcycle Operations
Customer Service
1111 Third Avenue
Los Angeles, CA 90017
United States of America

Use this address if your subscription was linked to a California-based trial offer or promotional event. If you are unsure which address applies to your account, send your cancellation letter to the New York address, as it is the company's primary office and will forward your request if needed.

Ensure your envelope is addressed clearly with printed labels. Include your full return address on the back of the envelope so the postal system can return your letter if delivery fails. Pay for registered mail with tracking at your post office or courier to guarantee proof of delivery.

Final advice: take action now and protect your rights

You have now read everything you need to cancel Soulcycle successfully from the Philippines. You understand your consumer rights under the Consumer Act of the Philippines, you have learned the exact cancellation process that works, and you know how to protect yourself if Soulcycle refuses to honour your request. Delay only costs you more money. Your next billing date is approaching. Write your cancellation letter today, mail it by registered letter with tracking tomorrow, and monitor your card for the next 30 days. If Soulcycle charges you after your cancellation, your bank will reverse it when you file a chargeback dispute and provide your proof of mailing. You are in control here, not Soulcycle.

Tocancel has helped thousands of consumers cancel unwanted subscriptions and reclaim their money from companies using dark patterns and international confusion to hide their cancellation process. You deserve clarity, and you deserve to choose whether to keep or cancel your subscription without barriers. Visit Tocancel.com anytime you need to cancel another service-we maintain step-by-step guides for hundreds of platforms and companies, and we always put your rights first. Cancelling Soulcycle is your choice, your right, and your power. Use it today.