Cancel Booky: Step-by-Step Guide

How to cancel Booky and stop paying for restaurant deals you don't use

Why you might want to cancel Booky

Booky is a Philippine restaurant discovery app that offers a paid membership tier called Booky Prime, allowing you to unlock discounts at partner restaurants across Metro Manila and nearby cities. You use it to find venues, check menus, see operating hours, and access exclusive member perks. The service is operated by Scrambled Eggs Pte Ltd, based in Mandaluyong City, and handles all customer service requests including subscription cancellations.

If you signed up for Booky Prime and are not actively using the restaurant discounts every month, your subscription becomes unnecessary expense. Many users discover that restaurant partners change deals frequently, operating hours shift unexpectedly, or discounts do not apply to the places where they actually eat. When that happens, cancelling is the right decision. Tocancel understands this friction point well, and we are here to guide you through the process.

What you pay for with Booky prime

Booky Prime costs either ₱149 per month or ₱1,431 per year, depending on your chosen billing cycle. You are paying specifically for restaurant discounts and member perks, not for unlimited food delivery or other services. The membership also includes access to promotional giveaways and exclusive deals at partner restaurants, though real value depends entirely on whether you visit those venues and the deals remain active.

The honest truth: if you are not visiting partner restaurants regularly or the deals have become irrelevant to your dining habits, your subscription is not working for you anymore. This is a common reason people reach out to Tocancel for help.

Why cancellation feels hidden

Unlike many subscription apps, Booky does not clearly publish a self-service cancellation button or workflow in its terms and conditions. Most users in the Philippines must contact support manually by email or phone rather than cancel directly through the app. That lack of transparency is frustrating, but once you know the right steps, the process becomes straightforward. Tocancel has helped countless consumers navigate exactly this kind of subscription cancellation.

Your consumer rights under philippine law

When you cancel a subscription in the Philippines, your rights are protected by the Consumer Act of the Philippines (Republic Act No. 7394). This law gives you the legal power to demand fair treatment from companies and to seek remedies if they refuse to honour your cancellation request.

What the consumer act of the philippines protects

Under Republic Act No. 7394, you have the right to cancel a recurring subscription without penalty or continued billing after your cancellation date. The law requires companies to honour cancellation requests within a reasonable timeframe, typically interpreted as 3 to 5 business days. Your legal position is clear: if Booky continues to charge you after you have formally requested cancellation, that is a violation of consumer protection law and grounds for a refund.

Additionally, the Consumer Act protects you from deceptive billing practices. If Booky auto-renews your subscription without clear consent, charges you on dates that differ from your original agreement, or fails to provide proof of cancellation, you have grounds to dispute the charge with your bank or payment provider. Tocancel recommends always requesting written confirmation of your cancellation by email, because that email becomes your legal proof if a dispute arises later.

Where to escalate if Booky ignores you

If you cancel Booky Prime and support refuses to acknowledge your request or continues charging you, you can escalate to the Department of Trade and Industry (DTI). The DTI handles consumer complaints against companies that violate the Consumer Act. You can file a formal complaint at any DTI office, and the DTI will pressure Booky to respond and issue refunds for unauthorised charges.

Keep all evidence: screenshots of your account, cancellation emails, payment receipts, and billing records. If you dispute a charge with your bank or payment provider (GCash, Maya, credit card), that evidence strengthens your position significantly. Tocancel advises documenting everything, because evidence is your strongest tool in any payment dispute.

Pricing breakdown for Booky prime

Understanding your subscription cost helps you decide whether cancellation makes financial sense. Here is what you are paying across different billing cycles:

If you are on the annual plan and want to cancel, check whether Booky offers prorated refunds for unused months. Some companies do; others do not. This is a question to ask support directly when you submit your cancellation request.

Methods to cancel Booky prime

Booky does not offer a direct in-app cancellation button, so you will need to contact support through one of the channels below. Each method works, but email provides the best documented trail for your records.

Cancel by email (recommended)

Email is the most reliable cancellation method because it creates a written record that protects you legally. Send your cancellation request to Booky support with clear details about your account and subscription.

1. Open your email client and compose a new message
2. Find Booky's support email address through their app or website contact page
3. Write a clear subject line: "Request to cancel Booky Prime subscription"
4. Include the following information in your message:
   • Your full name
   • Your email address registered with Booky
   • Your account phone number or user ID
   • The date you want the cancellation to take effect
   • A simple statement: "I request cancellation of my Booky Prime subscription effective immediately"
5. Send the email and wait for a response within 3 to 5 business days
6. Save the confirmation email they send back as proof of your cancellation

Email creates the strongest legal protection, so use this method if possible.

Cancel through in-app support or chat

If Booky offers an in-app messaging or chat feature, you can use it to submit your cancellation request. Take screenshots of the entire conversation before you send it.

1. Open the Booky app and look for a Help, Support, or Messages section
2. Select the option to contact support or start a chat
3. Type your cancellation request clearly: "I want to cancel my Booky Prime subscription"
4. Provide your account email and the date you want cancellation to take effect
5. Take screenshots of the entire conversation, including timestamps
6. Wait for support to respond and confirm your cancellation

Chat support is faster than email, but always follow up with an email to create a paper trail.

Cancel by phone

If you prefer to speak to someone directly, find Booky's customer support phone number through their app or website. Phone calls are convenient but leave no written record, so email follow-up is essential.

1. Call Booky's support number during business hours
2. Tell the representative: "I want to cancel my Booky Prime subscription"
3. Provide your full name, email, and account details
4. Ask for a confirmation number or reference code
5. Send a follow-up email immediately after the call to confirm what you discussed

Always follow a phone call with an email confirmation to protect yourself.

What happens after you cancel Booky

Understanding what to expect after cancellation helps you monitor your account and ensure no further charges occur.

Timing of your cancellation

After you submit your cancellation request, Booky typically processes it within 3 to 5 business days. Some subscriptions end immediately; others end on your next scheduled billing date. Ask support explicitly: "Will this cancellation take effect today, or on my next billing date?" This clarity prevents surprise charges.

Mark your calendar for your next expected billing date. If you are charged after submitting your cancellation, that is unauthorised billing and you have the right to dispute it with your payment provider.

Checking your account after cancellation

Once you receive cancellation confirmation, log into your Booky account and verify that your subscription status has changed. You should see a message confirming that your Prime membership has ended or is set to end. If you still see an active subscription 7 days after your cancellation request, contact support again and reference your original cancellation email.

Monitor your payment method (GCash, Maya, credit card) for 30 to 60 days after cancellation. This ensures no unexpected charges appear on your account. If a charge does appear after cancellation, you have evidence from your email to dispute it.

Refunds and what you should expect

Refund eligibility depends on when you cancel and your payment method. Here is what you need to know.

Prorated refunds

If you are on an annual plan and cancel mid-year, Booky may offer a prorated refund for unused months. A prorated refund means you receive a partial refund based on how many months of your subscription you did not use. Ask support directly: "Am I eligible for a prorated refund on my annual subscription?" Do not assume; get this answer in writing via email.

Monthly subscriptions generally do not qualify for refunds unless you cancel within a specific grace period (often 7 to 14 days). Check the terms displayed in your Booky app to see if this applies to you.

How to dispute unauthorised charges

If Booky charges you after your cancellation request, you have the right to dispute the charge with your payment provider. Here is how to proceed:

1. Log into your GCash, Maya, or credit card account online or through the app
2. Find the Booky charge and look for a "Report" or "Dispute" button
3. Select "Unauthorised charge" or "Billing error" as your reason
4. Attach your cancellation email as evidence
5. Include a brief explanation: "I cancelled this subscription on [date] and was charged after the cancellation date"
6. Submit the dispute and wait for the payment provider to investigate

Payment providers typically investigate disputes within 10 to 30 days. Your cancellation email is the strongest evidence you can provide. This is why Tocancel emphasises always requesting written confirmation by email.

Common mistakes when cancelling Booky

Cancelling a subscription can feel stressful, especially when companies make the process deliberately obscure. Here are the pitfalls to avoid so you cancel with confidence.

Mistake one: not requesting written confirmation

Many users cancel over the phone or through chat and assume it is done. Without written confirmation via email, you have no proof of your cancellation request if Booky continues to charge you. Always insist on email confirmation, even if you cancel by phone or chat. If support refuses to confirm by email, that is a red flag. Request escalation to a supervisor and make it clear: "I need written confirmation of my cancellation for consumer protection purposes."

Once you have the email, save it in a dedicated folder on your computer or cloud storage. That email is your legal protection.

Mistake two: cancelling through the wrong channel

Do not assume that deleting the app or disabling notifications will cancel your subscription. These actions do nothing. You must contact support directly. Many users make this mistake and continue to be charged for months. Tocancel advises always contacting support through email, phone, or in-app messaging, not by removing the app.

Mistake three: not following up after cancellation

Submit your cancellation request and then forget about it. Set a reminder to check your account 5 days after you cancel. Verify that your subscription status has changed. If it has not, send a follow-up email immediately referencing your original cancellation request and asking for an update. Do not wait for the next billing cycle; address this immediately.

Mistake four: ignoring unauthorised charges

If you are charged after cancellation, do not just ignore it and hope it goes away. Dispute the charge with your payment provider immediately, and reference your cancellation email. The longer you wait, the harder it becomes to prove your case. Act within 30 days of the unauthorised charge for the strongest legal position.

Cancellation checklist for your records

Use this checklist to ensure you have taken every step to protect yourself during the cancellation process.

Print this checklist or keep it in your notes app so you can track your cancellation progress.

Comparing Booky to similar dining services in the philippines

If you are cancelling Booky because the service no longer meets your needs, you might be considering alternatives. Here is how Booky compares to similar restaurant discovery and discount platforms available in the Philippines:

If you value the discovery aspect but not the premium features, consider using the free version of Booky or switching to Google Maps and TripAdvisor for restaurant research. If you want discounts without a subscription, credit card dining programs or direct restaurant loyalty apps might serve you better.

Where to contact Booky for cancellation and support

To cancel Booky Prime, contact their customer support team at the address and contact details below. Always use email for cancellation requests to create a documented record.

Booky customer service contact information

Principal place of business:
Scrambled Eggs Pte Ltd
Mandaluyong City
Philippines

Check the Booky app or website for the current support email address, as contact details may change. Once you locate the support email, send your cancellation request with all details clearly stated. Request a response within 5 business days and keep that response for your records.

If Booky does not respond

If Booky does not respond to your cancellation request within 7 business days, escalate your complaint to the Department of Trade and Industry (DTI). You can file a formal complaint at any DTI regional office or online through the DTI website. Include your cancellation email and any response (or lack thereof) from Booky. The DTI will investigate and pressure Booky to honour your cancellation and issue any owed refunds.

Summary and your next step

Cancelling Booky Prime is straightforward once you follow the right process. Your consumer rights under Philippine law (Republic Act No. 7394) protect you from continued billing after cancellation, and you have clear escalation options if Booky refuses to comply. Email your cancellation request today, save the confirmation, monitor your account, and dispute any unauthorised charges immediately. You are in control of this process.

Tocancel has helped thousands of consumers cancel subscriptions and recover unauthorised charges. If you encounter resistance from Booky or continue to be charged after cancellation, do not hesitate to escalate to the DTI. Your rights are clear, your evidence is strong (once you have that cancellation email), and you have the law on your side. Take action now, and you will stop paying for restaurant deals you do not use. For more guidance on cancelling subscriptions and understanding your consumer rights in the Philippines, visit Tocancel today.