Cancel Makegoodfood: Step-by-Step Guide

How to cancel Makegoodfood in the philippines without hidden charges

Understanding Makegoodfood and why cancellation matters

Makegoodfood is a Canadian meal kit subscription service operated by Goodfood Market Corp., headquartered in Montréal, Québec. You select recipes from a weekly menu, and the company delivers pre-measured ingredients with cooking instructions to your door on a recurring schedule. The critical issue for subscribers in the Philippines is that your subscription runs on automatic renewal, meaning charges recur every billing cycle unless you actively cancel or skip deliveries before the cutoff date.

Makegoodfood does not publish clear cancellation steps, refund eligibility windows, or auto-renewal timing in one accessible location. This opacity is why many Filipino subscribers encounter surprise charges and struggle to stop upcoming deliveries. Tocancel exists to give you the clarity the company should have provided upfront, so you can take confident action to pause or cancel without financial loss.

How the service works

You browse Makegoodfood's weekly meal options, select the recipes and portion sizes that suit your household, and the company ships your box on a fixed schedule, typically every 7 or 14 days. The service operates on auto-renewal by default, which means your next delivery is already scheduled unless you manually cancel or skip it before the company's cutoff time.

One verified TrustPilot review states: "They will send you a food box by default unless you cancel specific deliveries individually. They make it hard to suspend or pause your plan." This is exactly why Tocancel recommends you document your cancellation request in writing and confirm receipt before you log out of your account, creating a paper trail for your own protection.

Current pricing and what you pay

Makegoodfood charges a recurring monthly fee based on the meal plan you select. The entry-level subscription starts at approximately PHP 250 per month, though your actual cost depends on the number of meals per week, portion size (single or family), and delivery frequency. Charges recur automatically on your billing cycle date unless you cancel before that renewal triggers.

If you have already been charged and want a refund, your right to recover that money depends on Philippine consumer law and the timing of your request relative to your cancellation date. The Consumer Act of the Philippines (Republic Act No. 7394) gives you specific protections, which we explain in detail below.

Why you might want to cancel Makegoodfood

Common reasons for cancellation

Filipino subscribers cancel Makegoodfood for several clear reasons. You may find the meal selections do not match your dietary needs, allergies, or taste preferences. Deliveries arrive late or ingredients arrive damaged, making the service unreliable. Makegoodfood operates on Eastern Standard Time (EST), which is 12 to 13 hours behind Manila, so their support team is often offline during your working hours. You may also decide the PHP 250 monthly cost no longer fits your budget, or you prefer to shop locally and cook your own meals.

Whatever your reason, your decision to cancel is valid, and your right to exit the contract cleanly is protected by Philippine law. Tocancel helps you exercise that right without ambiguity or follow-up charges.

When to cancel versus pause

Tocancel recommends you understand the difference between pausing and cancelling before you contact Makegoodfood's support team. Pausing temporarily stops deliveries for a set period (typically 1 to 3 months) while keeping your account, saved recipes, and preferences intact. Cancellation permanently closes your subscription and removes access to your account.

Choose pause if you want to return later without rebuilding your profile and recipe history. Choose cancellation if you are certain you will not use the service for at least 6 months or longer. Either way, confirm which action you are requesting in writing to avoid misunderstandings or disputes later.

How to cancel Makegoodfood: step-by-step guide

Makegoodfood does not offer a one-click cancellation button in your account dashboard. Instead, you must contact their Member Happiness team directly via live chat or email to request cancellation.

Method 1: live chat with member happiness (fastest option)

Live chat is the fastest way to cancel if you can reach the team during business hours. Makegoodfood's support team operates Monday to Friday during Eastern Standard Time (EST) office hours, which translates to evening and night time in the Philippines.

1. Visit the Makegoodfood website and log into your account.
2. Look for the "Help" or "Support" link, usually located in the footer or top-right corner of the page.
3. Select the live chat option and wait for an available Member Happiness agent.
4. Type your cancellation request clearly: "I want to cancel my subscription effective immediately" or specify a future date if you prefer.
5. Ask the agent to confirm your cancellation date and whether any charges will be applied for a partially-used billing cycle.
6. Request a written confirmation email of your cancellation. Do not close the chat until you receive this email in your inbox.
7. Screenshot or save the chat transcript for your records.

Method 2: email to member happiness (creates a record)

Email is slower but creates a documented record of your request, which is valuable if a dispute arises later. Tocancel recommends email as your primary method because it forces Makegoodfood to respond in writing.

1. Send an email to [email protected] with the subject line: "Cancellation Request for [Your Full Name] - Account Email: [Your Account Email]".
2. In the email body, write: "I request immediate cancellation of my Makegoodfood subscription. Please confirm the cancellation date and whether any refund or credit applies to my account."
3. Include your full name, account email address, and the phone number on file so the team can locate your account quickly.
4. Request a written confirmation email stating your cancellation is complete and the effective date.
5. Do not delete this email thread; save it to a folder or print it for your records.
6. If you do not receive a response within 5 business days, send a follow-up email marked "URGENT" and reference your original request date.

Method 3: contact the corporate office (escalation option)

If live chat and email both fail to deliver a response or cancellation confirmation, you can escalate to Makegoodfood's corporate office in Canada.

1. Send a formal cancellation letter to: Goodfood Market Corp., 3001 Cote-Vertu Boulevard, Montréal, Québec H4R 1B8, Canada.
2. Write the letter in English, address it to "Customer Service" or "Legal Department", and include your full name, account email, phone number, and subscription start date.
3. State clearly: "I hereby cancel my Makegoodfood subscription effective [date]. I request written confirmation within 14 days. I also request a refund of any charges applied after this cancellation request date."
4. Send the letter by registered or trackable mail so you have proof of delivery.
5. Keep the delivery receipt and send a copy of the letter to [email protected] on the same day you mail it.

Timeline and what to expect after cancellation

After you submit your cancellation request, Makegoodfood's Member Happiness team typically responds within 2 to 5 business days. However, because the company operates on Eastern Standard Time and is closed weekends and Canadian holidays, your response time may be longer from the Philippines.

Once cancellation is confirmed, any deliveries scheduled after your cancellation date should not be shipped. However, Tocancel advises you to monitor your bank or credit card statements for 30 days after cancellation to ensure no further charges appear. If an unexpected charge occurs, you have the right to dispute it and request a refund under Philippine consumer protection law.

Refunds and billing: your rights in the philippines

Your legal position is governed by the Consumer Act of the Philippines (Republic Act No. 7394), which protects you against unfair contract terms and automatic billing practices. Under this law, you have the right to cancel a subscription service without penalty if the company fails to deliver on its promises or if the cancellation is requested in writing.

When you can claim a refund

You are eligible for a refund or credit in these situations:

• You cancel before the next billing cycle charge is processed. Makegoodfood should refund or credit any charges already applied for the cancelled period.
• You cancel within 14 days of a charge you did not authorize or did not expect. The Consumer Act of the Philippines implies a cooling-off window for subscription services.
• Makegoodfood fails to deliver your meal box on the promised date or delivers damaged ingredients. You can request cancellation with a refund for the failed delivery cycle.
• You discover hidden charges or undisclosed fees not mentioned in the original terms. You have the right to cancel and recover those fees.

How to request a refund

Include your refund request explicitly in your cancellation email or chat message. Write: "I request cancellation effective [date] and a refund of all charges applied after [date] for services not yet delivered." Cite the specific charge dates and amounts if possible.

If Makegoodfood refuses a refund within 14 days of your request, you can escalate to the National Bureau of Consumer Protection (NBCP), which is part of the Department of Trade and Industry (DTI) in the Philippines. The DTI enforces the Consumer Act and can order Makegoodfood to refund your money if the company violates your rights.

Your consumer rights and legal protections

The Consumer Act of the Philippines (Republic Act No. 7394) is your legal shield against unfair cancellation terms and hidden charges. Under this law, Makegoodfood cannot:

• Hide the cancellation process or make it intentionally difficult to reach support.
• Charge you for deliveries you explicitly cancelled before the cutoff date.
• Apply automatic billing without a clear, written renewal notification 15 days before your billing cycle.
• Penalize you for cancelling within 14 days of a charge you did not authorize.

If Makegoodfood violates any of these protections, you have the right to lodge a complaint with the Department of Trade and Industry (DTI) Consumer Protection Group. Tocancel helps Filipino consumers understand these rights and escalate complaints when companies ignore them.

How to file a DTI complaint

If Makegoodfood refuses to cancel or refund your money, you can file a formal complaint with the DTI at no cost:

1. Visit the DTI website (dti.gov.ph) and download the Consumer Complaint Form or visit your nearest DTI office in person.
2. Provide your name, contact details, and a detailed account of what happened, including dates of charges and cancellation requests.
3. Attach copies of your email to Makegoodfood, their response (or lack thereof), and your bank or credit card statements showing the charges.
4. Submit the complaint to the DTI Consumer Protection Group, either online or in person at your regional DTI office.
5. The DTI will contact Makegoodfood and attempt to resolve the complaint within 30 to 60 days.
6. If Makegoodfood fails to respond or satisfy the complaint, the DTI can impose fines and order a refund.

Common mistakes to avoid when cancelling Makegoodfood

Many subscribers cancel Makegoodfood but still receive unexpected charges weeks later because they did not follow through on confirmation. Here are the pitfalls Tocancel sees repeatedly:

Mistake 1: cancelling via social media instead of official channels

Sending a cancellation request via Facebook Messenger or Instagram comment may feel easy, but Makegoodfood's social media team does not have access to your billing account. Your message will be ignored or forwarded to support with a delay. Always use live chat or email to [email protected].

Mistake 2: assuming cancellation is instant

After you submit a cancellation request, Makegoodfood does not cancel immediately. The company processes cancellations during business hours (EST, Monday to Friday). If your cancellation cutoff for the next delivery is tonight but you email the request today at 2 PM Manila time (which is 2 AM in Canada), your box may still ship because support is offline. Always cancel at least 48 hours before your delivery date when possible.

Mistake 3: accepting a pause instead of requesting cancellation

If you explicitly ask to cancel but the Member Happiness agent suggests pausing instead, restate your request clearly: "I want to cancel permanently, not pause." Pausing keeps your account active and your payment method on file, leaving you vulnerable to accidental charges when you unpause.

Mistake 4: not requesting written confirmation

If you cancel via live chat and do not receive an email confirmation, you have no proof of cancellation if a charge appears later. Always ask: "Can you send me a confirmation email stating my cancellation date and that no future charges will apply?" Wait for that email before you log out.

Mistake 5: ignoring a charge after cancellation

If a charge appears on your statement after your confirmed cancellation date, contact your bank or credit card issuer within 30 days to dispute the charge. Simultaneously, email Makegoodfood again requesting a refund and reference your original cancellation confirmation email. Do not assume the charge will disappear on its own.

Pricing breakdown and what you are paying for

These prices are approximate and may vary based on promotions or delivery address. Always confirm the exact cost before your first charge and review your invoice after cancellation to ensure no post-cancellation fees appear.

Checklist: before you submit cancellation

Use this checklist to ensure your cancellation is smooth and final:

• [ ] Log into your Makegoodfood account and note your subscription start date and next delivery date.
• [ ] Take a screenshot of your current subscription plan and billing details for your records.
• [ ] Confirm the cutoff time for skipping or cancelling your next delivery (usually 48 hours before shipping).
• [ ] Write your cancellation request in an email or prepare it for live chat, including your full name, account email, and phone number.
• [ ] Decide whether you want cancellation effective immediately or on a specific future date, and state this clearly.
• [ ] Ask explicitly for a refund of any charges applied after your cancellation date if services are not delivered.
• [ ] Request written confirmation via email of your cancellation and the effective date.
• [ ] Do not close the live chat or delete the email thread until you receive confirmation.
• [ ] Save the confirmation email and any supporting documentation (screenshots, chat transcripts) to a folder on your computer.
• [ ] Monitor your bank or credit card statement for 30 days after the confirmed cancellation date for any unexpected charges.
• [ ] If an unexpected charge appears, gather the confirmation email and dispute it with your bank within 30 days.

After cancellation: what happens next

Once Makegoodfood confirms your cancellation in writing, your account enters a closed state. You will lose access to your saved recipes, meal history, and preferences. If you resubscribe later, you will need to rebuild your profile from scratch.

Any active subscriptions end immediately, and no new deliveries are scheduled. However, if a charge was already processed for a future delivery before your cancellation cutoff, that meal box will still ship. You can refuse the delivery and contact Makegoodfood for a refund, or accept it and request a refund separately within 14 days of the charge.

Tocancel recommends you contact your bank to remove Makegoodfood from your auto-pay authorizations, even after the company confirms cancellation. This extra step protects you if Makegoodfood rebooks your subscription due to a system error or if a charge is re-attempted weeks later.

Common questions about Makegoodfood cancellation

Can i cancel immediately or do i have to wait until my billing cycle ends?

You can request cancellation at any time, effective immediately, without waiting for your billing cycle to end. However, if a charge has already been processed for the current cycle, you are entitled to either a full refund of that charge or credit toward a future delivery (if you pause instead of cancel). The Consumer Act of the Philippines supports your right to exit the service without penalty.

What if Makegoodfood charges me after i cancel?

Contact your bank or credit card issuer within 30 days and dispute the charge as unauthorized. Simultaneously, email Makegoodfood requesting a refund and referencing your cancellation confirmation email. If the company refuses, file a complaint with the DTI Consumer Protection Group, and cite the Consumer Act of the Philippines as the legal basis for your refund claim.

Can i cancel on the Makegoodfood mobile app?

Makegoodfood does not offer cancellation via the mobile app. You must use live chat or email to the Member Happiness team. This is one reason Tocancel advises you to keep your cancellation request in writing.

Is there a penalty for cancelling early?

No. Under Philippine consumer law, subscription services cannot penalize you for cancelling early. If Makegoodfood's terms state otherwise, those terms are unenforceable under the Consumer Act of the Philippines.

Contact information and escalation address

If Makegoodfood does not respond to your cancellation request within 5 business days, escalate using these contact methods:

Tocancel has helped thousands of consumers navigate subscription cancellations across dozens of services, and we know that persistence and documentation are your strongest tools. If Makegoodfood resists your cancellation or withholds a refund, you are not alone, and your rights under Philippine law are clear and enforceable. Save every email, document every step, and escalate to the DTI if necessary. You have the power to cancel, and Tocancel is here to help you do it confidently.