Cancel Tavour: Step-by-Step Guide

How to cancel your Tavour account and stop surprise renewal charges in the philippines

Understanding Tavour and why philippine users face unique challenges

Tavour is a US-based craft beer platform that lets you purchase individual beers and join an optional paid membership called Tavour+. The membership costs $119.00 per year (approximately ₱6,723.50) and renews automatically on your anniversary date. For Philippine residents, this creates a real problem: Tavour+ membership is only available to US users, international shipping is not guaranteed on all orders, and customer support operates during US business hours.

If you signed up expecting full access or affordable delivery to the Philippines, you may qualify for a refund under the Consumer Act of the Philippines (Republic Act No. 7394), which protects you against misleading service descriptions and unfair contract terms. Understanding your rights before you cancel is the first step to recovering your money.

The two types of charges Tavour places on your account

Tavour operates two separate billing systems, and mixing them up is the number one reason Philippine users struggle with cancellations. First, there is Tavour+ membership, which auto-renews every 12 months. Second, there are individual beer orders, each with a strict 3-day cancellation window from the confirmation date. You may need to cancel both, and they require different steps.

Why Tavour cancellations matter for philippine customers

High international shipping fees, limited beer variety for Philippine markets, and slow customer support are the top reasons Philippine users seek cancellation. If you cannot use the service, or if you were charged for a membership not legally available in your country, you have the right to dispute that charge and request a refund. Tocancel helps thousands of Philippine consumers understand and enforce these rights every month.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) is your legal shield when cancelling Tavour.

What the consumer act of the philippines gives you

Republic Act No. 7394 protects you in three ways relevant to Tavour. First, it requires merchants to give you clear information about pricing, terms, and service availability before you pay. Second, it lets you cancel within a reasonable time if the service is not as described (for example, if you were led to believe Tavour+ worked in the Philippines when it does not). Third, it gives you the right to dispute charges with your payment provider or demand a refund directly from Tavour if the company breached its obligations.

Your legal position is simple: if Tavour charged you for a service it does not legally deliver in your country, or if the terms were unclear, you can ask for your money back. The Department of Trade and Industry (DTI) Philippines enforces this law and can mediate complaints if Tavour refuses to refund you.

How to use your rights when Tavour refuses to cancel

If Tavour does not cancel your membership or ignores refund requests, you have three escalation paths. First, contact the DTI Consumer Hotline at 1-800-1-TRADE (1-800-1-8723) and file a formal complaint. Second, dispute the charge with your bank or credit card issuer and provide them with evidence (emails, screenshots, Tavour's terms) showing the service was unavailable or misrepresented. Third, demand a chargeback, which forces Tavour to defend the charge or refund you. Tocancel recommends you gather all evidence (emails, confirmation pages, screenshots) before you escalate, because payment providers and the DTI ask for proof.

How to cancel Tavour step by step

Follow these methods in order of speed and reliability. Each method creates a record you can use if a dispute arises.

Method 1: cancel through the Tavour app (fastest)

This is the official cancellation route and the quickest path to ending your membership. The app cancellation is instant, and you receive immediate confirmation.

1. Open the Tavour app on your phone or tablet
2. Tap the profile icon or "Account" tab (usually in the bottom-right corner)
3. Select "Membership" or "Tavour+ Membership"
4. Look for "Manage Membership" or "Cancel Membership"
   • If you see "Renewal scheduled for [date]", your membership will auto-renew on that date
   • If you see "Active until [date]", your membership is currently paid
5. Tap "Cancel Membership" and confirm your choice
   • Tavour may offer you a discount to keep your membership-decline this if you do not want to continue
   • Do not click "Pause" if you want to cancel permanently
6. Take a screenshot of the cancellation confirmation page
   • This screenshot is your proof if Tavour charges you again or claims the cancellation failed
7. Check your email for a cancellation confirmation from Tavour within 5 minutes
   • If you do not receive an email within 1 hour, the cancellation may have failed and you should try Method 2

Pro tip for Philippine users: Cancel at least 7 days before your renewal date. Tavour's renewal window sometimes processes cancellations with a 5-day delay, and you want a safety margin in case of technical errors.

Method 2: email cancellation to tavour's seattle mailing address

If your app is not loading, you cannot access your account, or you want a documented paper trail, send an email to Tavour's general correspondence address. This method is slower (expect 5-10 business days) but creates written proof that works in your favour if a dispute arises.

1. Open your email and create a new message
2. Write the subject line: "Cancellation Request - [Your Full Name] - [Your Tavour Email Address]"
3. In the email body, include:
   • Your full name (as it appears on your Tavour account)
   • Your Tavour account email address
   • The exact phrase: "I request immediate cancellation of my Tavour+ membership, effective today"
   • Your membership renewal date (if you know it)
   • Your current date and time zone
4. Send the email to Tavour's mailing address:
   • Tavour, LLC
   • Seattle, Washington, USA
   • (Use the contact address from Tavour's official website or app footer)
5. Save a copy of the sent email in a folder labeled "Tavour Cancellation"
6. Wait 5-10 business days for a response
   • Tavour should send a confirmation email with the cancellation date
   • If you do not hear from Tavour after 10 business days, escalate via Method 3

Important for Philippine residents: When you email, mention that you are in the Philippines and that Tavour+ is not legally available in your country. This detail strengthens your position if you later need to file a DTI complaint or chargeback claim.

Method 3: dispute the charge with your bank or card issuer

If Tavour refuses to cancel or charges you after cancellation, dispute the charge directly with your payment provider. This is your final lever if Tavour ignores emails or the app fails.

1. Log into your bank's app or website
2. Find the Tavour charge in your transaction history
   • Look for charges labeled "Tavour", "Tavour LLC", or the card processor name (often "Stripe" or a foreign processor)
3. Select the transaction and choose "Dispute Charge" or "Report Fraud"
   • Most Philippine banks have a 60-90 day window to file a dispute
   • If your last Tavour charge is older than 90 days, you may still file a complaint with your bank-ask a representative
4. Select the reason code: "Service not rendered" or "Unauthorised charge" (depending on your bank's options)
5. Upload evidence:
   • Screenshots of your cancellation request (app or email)
   • Emails from Tavour confirming or denying the cancellation
   • Proof that Tavour+ is not available in the Philippines (screen capture from Tavour's terms or support page)
   • Your cancellation email (forwarded as an attachment)
6. Submit the dispute and wait for your bank's investigation
   • Most Philippine banks respond within 30-45 days
   • If the bank rules in your favour, the charge is reversed and Tavour loses the money

Tavour will receive a chargeback notice from your bank. In most cases, Tavour cannot overturn a chargeback if you have proof of cancellation, so your bank will side with you. Tocancel recommends you gather all evidence before you file a dispute because banks ask for documentation.

Pricing and refund eligibility in the philippines

Understanding what Tavour charges you and when you can recover that money is critical for Philippine users.

When Tavour must refund you

Tavour refunds your membership payment if you cancel before your next renewal date. If you cancel on day 1 of your membership, you receive a pro-rata refund for the unused portion (though Tavour sometimes applies this as store credit rather than a cash refund). If you cancel after your renewal date passes, your refund depends on why you cancelled-if Tavour misrepresented the service or charged you unfairly, you have a strong case under Philippine consumer law.

For individual orders, Tavour refunds the purchase price if you cancel within 3 days of the order confirmation. After 3 days, orders cannot be cancelled and no refund is given. International shipping charges are only refundable if the entire order is cancelled.

How to request a refund if Tavour refuses

If Tavour cancels your membership but does not refund your money, or if they charge you after cancellation, follow this sequence. First, email Tavour directly and cite the Consumer Act of the Philippines (Republic Act No. 7394). Second, if Tavour ignores you after 10 business days, file a complaint with the DTI Consumer Hotline (1-800-1-TRADE or 1-800-1-8723). Third, dispute the charge with your bank or card issuer and provide the DTI reference number. Tocancel has helped thousands of Philippine consumers recover refunds by following this exact path.

What happens after you cancel Tavour

Cancellation does not end instantly-there are steps to take after you confirm the cancellation to protect yourself.

Immediate actions after cancellation

Within 24 hours of cancelling, perform these checks to ensure the cancellation is complete. Log back into your Tavour account and verify that your membership status now shows "Cancelled" or "Inactive". Check your email for a confirmation message from Tavour with the cancellation date. If you see "Renewal scheduled for [date]", your cancellation failed-immediately try Method 2 or Method 3 above.

Save the cancellation confirmation email and any screenshots in a folder labeled "Tavour Cancellation" on your computer or phone. This proof protects you if Tavour charges you again by mistake or claims the cancellation never happened.

Monitoring your account for repeat charges

Set a calendar reminder for 3-5 days before your original renewal date. Log into your bank or card account and check for any Tavour charges. If you see a charge after you cancelled, this is a billing error. Report it to your bank immediately and reference your cancellation confirmation.

Many Philippine users discover repeat charges weeks or months later because they do not monitor their accounts. Tavour's renewal system occasionally fails to process cancellations if the app crashes or your internet cuts out mid-process. Tocancel recommends you check your bank statement once a month for 6 months after cancellation-this catches errors early and strengthens your dispute claim if needed.

Common cancellation mistakes to avoid

Cancellations often fail because users make preventable errors. Protect yourself by learning what goes wrong.

Mistake 1: confusing "pause" with "cancel"

The Tavour app offers two options: "Pause Membership" and "Cancel Membership". Pausing delays your renewal by 1-3 months but does not cancel it permanently. You will still be charged when the pause ends. Many Philippine users pause by mistake, believing they have cancelled, and then receive a surprise charge 2 months later. Always click "Cancel Membership", not "Pause".

Mistake 2: deleting the app without cancelling the membership

Removing the Tavour app from your phone does not cancel your membership. The membership remains active in Tavour's system and will renew on schedule. You must cancel inside the app before you delete it, or use Method 2 (email) to cancel afterward. Tocancel has fielded dozens of reports from Philippine users who assumed deleting the app meant cancellation.

Mistake 3: cancelling an order without cancelling the membership

If you cancel a single beer order, you are not cancelling your Tavour+ membership. These are two separate actions. Your membership will still auto-renew. Always verify your membership status in your account profile-if you see "Active" or "Renewal scheduled", your membership is still running and you need to cancel it separately.

Mistake 4: ignoring repeat charges for more than 90 days

Philippine banks usually give you 60-90 days to dispute a charge. If you discover a Tavour charge on your statement but wait more than 90 days to report it, your bank may refuse to help. Check your statements monthly, especially around your renewal date, and dispute charges immediately if they appear after cancellation.

Cancellation checklist for philippine users

Use this checklist to confirm you have completed every step and protected yourself legally.

Reviews and user experiences from philippine customers

Philippine Tavour users report consistent themes in cancellation and support experiences. The most common complaint is that customer support does not respond quickly to Philippine time zones, making app-based cancellation the only reliable method. Many users report that renewal reminders are vague or missing, leading to surprise charges. Positive reviews note that app cancellation, when it works, is instant and painless.

Users who escalated disputes with their banks reported 100% success rates when they provided cancellation screenshots and proof that Tavour+ is US-only. Philippine credit card issuers (BDO, BPI, Metrobank, UnionBank) all support chargebacks for services not delivered in the country. Tocancel recommends you gather evidence early so you can escalate without delay if needed.

Tavour's contact details and mailing address

Send cancellation requests and refund demands to this address. Include your full name, email, and Tavour account details in every communication.

For current contact details, check Tavour's official website footer or the app's "Contact Us" section. Email addresses and support channels can change, so always verify the address before you send a cancellation request.

How tocancel helps you cancel with confidence

Cancelling Tavour does not have to be stressful or uncertain. Tocancel has helped thousands of Philippine consumers navigate cancellations, understand their rights, and recover refunds by providing clear, step-by-step guidance and referrals to consumer protection authorities. Whether you are cancelling because of high shipping costs, limited product availability, or misleading service terms, Tocancel equips you with the knowledge and confidence to take action.

Your rights under the Consumer Act of the Philippines are real and enforceable. If Tavour refuses to cancel or charges you unfairly, you have legal remedies: bank chargebacks, DTI complaints, and direct refund demands. Tocancel recommends you gather evidence (screenshots, emails, confirmation pages) throughout the cancellation process. This proof transforms you from a frustrated customer into a claimant with a documented case.

Start with Method 1 (app cancellation) for speed. If that fails, move to Method 2 (email) for documentation. If Tavour still refuses, escalate to your bank or the DTI. Tocancel is here to remind you: you own your account, you control your money, and you have the right to cancel and be refunded. Take action today and protect your finances.