Cancel Lunar: Step-by-Step Guide

How to cancel Lunar plus and stop gaming charges in the philippines

What Lunar is and why you might want to cancel

Lunar is a gaming client built for Minecraft players who want smoother performance, enhanced graphics, cosmetic items, and competitive play features. The service offers a paid upgrade called Lunar Plus, which unlocks extra perks and account-linked benefits that appeal to players at first but often lose value over time.

If you signed up for Lunar Plus for exclusive cosmetics or bundled loyalty benefits, you already understand the initial appeal. But if monthly charges keep appearing on your card and you no longer use the service, cancelling now will stop those recurring payments immediately. Tocancel recognises how frustrating these charges become when you forget a subscription exists or when your gaming habits change.

Who uses Lunar and what they typically pay for

Lunar users in the Philippines range from casual Minecraft players to competitive gamers seeking performance advantages. Most people subscribe to Lunar Plus for premium cosmetics, enhanced client features, or bundled benefits that feel exclusive when first purchased.

The real pain point emerges when players forget the subscription renews monthly or when they stop playing and the charges continue silently. This is where Tocancel's guidance becomes essential: by cancelling early and keeping records, you protect yourself from unexpected billing cycles that drain your account.

Why timing matters for filipino users

Lunar's support team operates on Danish business hours (9 AM to 4 PM Denmark time), which translates to early morning or evening windows in Philippine time zones. This timing challenge means your cancellation request might take longer to process than you expect, and your next billing date may arrive before confirmation reaches you.

Foreign-currency billing also complicates matters. If you see charges in USD, EUR, or other currencies on your card or GCash statement, exchange rate fluctuations can affect both the charge amount and any future refund. Document everything now so you have proof of what you paid and when, which Tocancel recommends for all cross-border transactions.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you when cancelling subscription services like Lunar Plus, and you have legal rights that most players do not know about.

What the law guarantees you

Under the Consumer Act, any merchant including Lunar must honour your cancellation request within a reasonable timeframe. You have the right to a refund if charges appear after you cancel, and you can dispute those charges through your bank or payment provider if Lunar refuses to process your request.

Your legal position is clear: once you submit a valid cancellation request, Lunar cannot charge you again for that service. The law requires merchants to provide clear cancellation processes, and Lunar's lack of transparent in-app cancellation means you have even stronger grounds to demand a refund if they continue billing after you notify them.

Save all communication with Lunar support as proof of your cancellation request. If the company delays or ignores you, this documentation becomes your evidence in a dispute with your bank or card issuer. Tocancel emphasises that this paper trail is your strongest tool when escalating a complaint.

Escalation paths if Lunar ignores your request

If Lunar fails to cancel within 14 days of your written request, you have grounds to file a complaint with the Department of Trade and Industry (DTI) Consumer Protection Group. Your bank or GCash provider can also reverse charges if you prove the subscription was not properly cancelled despite your request.

Keep all evidence: screenshots of your account, cancellation emails, bank statements showing charges, and any correspondence with Lunar support. Tocancel has documented countless cases where this evidence became decisive when consumers escalated to their bank or the DTI and won refunds.

Cancellation methods and where to submit your request

Lunar does not offer a simple in-app cancellation button, which means you must contact support directly or cancel through your payment method, and understanding which route works best saves you time.

Direct contact with Lunar support

You can cancel Lunar Plus by submitting a written request to Lunar's official address. The primary postal address for written cancellation requests is:

Hack Kampmanns Plads 10, 8000 Aarhus C, Denmark

Send your cancellation letter by registered mail (or certified post equivalent from the Philippines) to ensure proof of delivery. Include your account email, username, the date you want the cancellation to take effect, and a clear statement that you want to cancel Lunar Plus immediately. Tocancel recommends using registered mail because it creates a timestamped record that protects you if Lunar disputes when they received your request.

Cancellation through your payment provider

If you subscribed via credit card, debit card, or GCash, you can instruct your payment provider to block future charges from Lunar. Contact your bank or GCash support and request that they:

• Cancel the recurring payment authorisation for Lunar
• Reverse any charges that appear after your cancellation request
• Provide you with written confirmation of the cancellation

This method works even if Lunar ignores your direct request, because your bank has the power to stop the transaction at source. However, Tocancel advises that you still send a written cancellation to Lunar as well, so you have evidence of your intent if a dispute arises later.

Step-by-step cancellation process

Follow these steps in order to cancel Lunar Plus with maximum protection and clarity.

1. Gather your account details
   • Locate your account email address and Lunar username
   • Take a screenshot of your current subscription status in your Lunar account
   • Note the date of your most recent charge
   • Record your next billing date if visible
2. Draft your cancellation letter
   • Write a clear, concise letter stating "I request cancellation of Lunar Plus effective immediately"
   • Include your account email and username
   • State the date you want cancellation to take effect
   • Request written confirmation within 7 days
   • Keep a copy for your records
3. Send by registered mail to the Danish address
   • Use Philippine postal service (PHP) or international courier with tracking (DHL, FedEx)
   • Request proof of delivery and keep the receipt
   • Allow 7 to 14 business days for processing
4. Instruct your payment provider simultaneously
   • Contact your bank or GCash customer service
   • Request cancellation of the Lunar Plus recurring payment
   • Ask for written confirmation of the cancellation
   • Ask them to reverse any charges that post after this date
5. Monitor your next billing cycle
   • Check your account 5 days before your expected next billing date
   • Check your bank or GCash statement on the expected billing date
   • If a charge appears, immediately notify your bank and escalate to Tocancel for guidance
6. Document everything
   • Take screenshots of all cancellation requests you send
   • Save confirmation emails from Lunar or your bank
   • Keep receipts from registered mail
   • Store bank statements showing the cancellation took effect

Lunar plus pricing and what you might be paying

Understanding what Lunar Plus costs helps you calculate how much you will save by cancelling now.

If you subscribed on a yearly plan and cancel mid-year, check Lunar's refund policy for unused time. The Consumer Act of the Philippines suggests you have the right to a pro-rata refund for services not yet rendered, though Lunar may resist this claim. Tocancel recommends requesting this refund explicitly in your cancellation letter.

What happens after you cancel Lunar plus

Cancellation takes effect on different timelines depending on your method, and knowing what to expect prevents confusion.

Immediate effects of cancellation

Once your cancellation is confirmed, you lose access to Lunar Plus features immediately or at the end of your current billing period, depending on Lunar's policy. You retain your base Lunar client and can continue using free features, but premium cosmetics and bundled perks become unavailable.

Your account will be downgraded to the free tier automatically. You do not need to uninstall or delete anything; Lunar handles this server-side.

Timeline for payment stops

If you cancel via registered mail to the Danish address, allow 7 to 14 business days for Lunar to process your request. Your next billing charge should not post after the date you specified in your letter. If a charge appears anyway, contact your bank immediately and file a dispute citing your cancellation letter as proof.

If you cancel via your payment provider, the recurring charge stops on the next billing cycle after your cancellation is confirmed, usually within 1 to 3 business days. This method is faster and gives you an immediate safety net. Tocancel always recommends doing both methods simultaneously to avoid gaps in protection.

Refund eligibility

Lunar does not advertise a blanket refund policy for cancellations. However, under the Consumer Act of the Philippines, you are entitled to a refund if you cancel before your next billing date arrives or if Lunar fails to cancel within a reasonable timeframe. Your bank may also process a chargeback if you can prove you requested cancellation and Lunar ignored it.

If you subscribed for a full year and cancel after 2 months, you should request a pro-rata refund for the remaining 10 months of unused service. Include this request explicitly in your cancellation letter. Tocancel has seen banks honour these refund requests when the consumer provides evidence of the cancellation request and continued unauthorised charges.

Common mistakes when cancelling Lunar plus

Cancelling a gaming subscription can feel stressful, especially when charges keep appearing, and knowing what NOT to do protects you from prolonging the process.

Mistake 1: assuming in-app settings cancel your subscription

Many players disable notifications or hide Lunar Plus from their profile, thinking this stops billing. It does not. Only a direct cancellation request to Lunar or your payment provider will stop the recurring charge. Check your settings now: if you see no clear "Cancel subscription" button in your account, you must contact Lunar directly.

Mistake 2: sending cancellation requests via email to random support addresses

Lunar's support email addresses may not route to the billing team, and your message may sit unanswered for weeks. Registered mail to the official Danish address creates a timestamped record that holds Lunar accountable. Email is acceptable as a secondary method, but always follow it with registered mail to ensure proof of delivery.

Mistake 3: not blocking payment at your bank level

If you rely only on Lunar to cancel and Lunar delays or ignores you, charges keep appearing. Contact your bank or GCash at the same time you send your cancellation letter to Lunar. This dual approach protects you: if Lunar processes your request, you have a backup block at your bank. If Lunar ignores you, your bank can reverse the charges. Tocancel emphasises that this belt-and-suspenders approach has solved disputes for thousands of consumers.

Mistake 4: not keeping records of your cancellation request

If you cannot prove you requested cancellation, your bank cannot dispute charges on your behalf. Take screenshots of everything: your account status, the date you sent your letter, the registered mail receipt, and your bank's confirmation that they cancelled the recurring payment. Store these in a folder or cloud backup that you can access later if needed.

Mistake 5: waiting until after a charge posts to act

Cancel before your next billing date arrives. Once a charge posts, you must then fight to get a refund, which takes longer and creates more friction. Tocancel advises cancelling at least 7 days before your expected next billing date to give Lunar time to process your request before your account is charged again.

Comparison of cancellation methods

Each cancellation route has pros and cons, and choosing the right combination saves you time and reduces the risk of continued billing.

Your best strategy is to use registered mail to Lunar and simultaneously block at your bank. This combination gives you legal proof and immediate payment protection. Tocancel recommends this two-pronged approach for all cross-border subscription cancellations.

What to do if Lunar refuses to cancel or keeps charging you

If 14 days have passed since your cancellation request and charges continue, you have clear legal grounds to escalate your complaint beyond Lunar.

Step 1: contact the department of trade and industry (DTI)

File a formal complaint with the DTI Consumer Protection Group if Lunar has not honoured your cancellation request within 14 days. Provide:

• Your registered mail receipt proving you sent the cancellation letter
• Screenshots of your account and the continued charges
• Bank statements showing charges posted after your cancellation date
• Any email correspondence with Lunar support

The DTI has the authority to investigate unfair billing practices and can levy fines on companies that violate the Consumer Act. Tocancel has seen the DTI successfully force refunds when consumers provide clear evidence of a cancellation request followed by continued unauthorised charges.

Step 2: file a dispute with your bank or GCash

Present your cancellation request and evidence of continued charges to your bank or GCash. Request a dispute or chargeback for all charges that posted after your cancellation date. Most banks will reverse these charges if you provide proof that you requested the cancellation and Lunar ignored it.

Use the language of the Consumer Act in your dispute letter: "Under Republic Act No. 7394, I cancelled this subscription on [date], and the merchant has continued to charge my card in violation of my cancellation request." This legal framework strengthens your case significantly.

Step 3: escalate to lunar's parent company (Moonsworth, LLC)

If Lunar's Danish office does not respond, contact Moonsworth, LLC, the US parent company. Their headquarters address is available through corporate registries. A letter to the parent company often gets faster results because it escalates the issue above local support staff.

Tocancel recommends starting with the DTI and your bank simultaneously while you await Lunar's formal response. This parallel approach maximises your chances of getting refunded quickly.

Pre-cancellation checklist

Use this checklist to ensure you have everything you need before you submit your cancellation request.

• ✓ Screenshot of your Lunar account showing subscription status
• ✓ Account email address and username noted clearly
• ✓ Date of your most recent charge documented
• ✓ Expected next billing date noted
• ✓ Cancellation letter drafted with clear effective date
• ✓ Registered mail envelope addressed to Hack Kampmanns Plads 10, 8000 Aarhus C, Denmark
• ✓ Photocopy of your cancellation letter for your records
• ✓ Registered mail receipt obtained and stored
• ✓ Bank or GCash customer service number ready
• ✓ 7-14 day buffer before your next expected billing date
• ✓ Reminder set in your phone to check your account 5 days before next billing date

Why you should cancel Lunar plus now

Every day you delay costs you money, and acting today puts you back in control.

Financial impact of waiting

If you are on a monthly plan at ₱450-500 per month and you wait 30 days to cancel, you lose an additional ₱450-500 to a service you no longer use. Over a year, unused Lunar Plus subscriptions cost players thousands of pesos that could go toward games, hardware, or savings. Cancel today and redirect that money toward something that matters to you.

Legal protection through prompt action

The sooner you submit your cancellation request, the sooner you establish a legal record that you tried to stop the charges. If Lunar continues billing after your documented request, you have stronger grounds for a refund under the Consumer Act. Tocancel has helped thousands of consumers recover lost money precisely because they acted quickly and kept clear records.

Contact information and cancellation address

Submit your written cancellation request to this official address via registered mail:

Lunar Plus Cancellation Request
Hack Kampmanns Plads 10
8000 Aarhus C
Denmark

Include in your letter:

• Your full account email address
• Your Lunar username
• A clear statement: "I hereby request immediate cancellation of Lunar Plus"
• Your preferred effective date (recommend "today" or the date of the letter)
• A request for written confirmation within 7 days
• Your return address and contact phone number

Simultaneously contact your bank or GCash and instruct them to cancel the recurring Lunar Plus charge. Document both actions and keep all receipts and confirmations in a secure folder. Tocancel has helped thousands of consumers cancel gaming subscriptions by following this clear, two-part process, and your situation is no different: you have the right to cancel, you have the legal backing to demand a refund if charges continue, and you have multiple escalation paths if Lunar refuses to cooperate.

Act now, document everything, and take back control of your billing.