Cancel Affinity: Step-by-Step Guide

How to cancel Affinity in the philippines and stop recurring wellness charges

Understanding Affinity and why cancellation matters

Affinity operates as a subscription-based health and wellness service in the Philippines, delivering fitness routines, dietary guidance, mental health resources, and personalised progress tracking through its digital platform. The core issue: cancellation information remains deliberately hidden, leaving you exposed to recurring charges long after you stop using the service.

When you sign up for Affinity, you agree to automatic recurring billing. This means charges continue hitting your credit card, GCash account, Maya wallet, or bank account every billing cycle until you formally cancel your membership. Many Philippine users discover this harsh truth the hard way, assuming that simply abandoning the app stops the charges. It does not. You must actively cancel to end the billing cycle.

At Tocancel (tocancel.com), we help thousands of Filipino consumers take back control of their subscriptions. Affinity is no exception. This guide walks you through your cancellation rights, the exact steps to cancel, how to claim refunds if you have been wrongly charged, and how to escalate if Affinity refuses to honour your request.

What you pay for with Affinity

Affinity charges you a recurring subscription fee for continuous access to wellness content, video routines, nutrition guides, mental health modules, and member progress dashboards. Unlike a one-time purchase, your subscription renews automatically on a fixed date (monthly or annually, depending on your chosen plan) until you cancel.

Your billing date is the single most important number you need to know. If you cancel three days before your renewal date, the system should process your cancellation before charging you again. If you cancel after your renewal has already processed, you may still be entitled to a refund under Philippine consumer law.

Common frustrations for philippine users

Users across the Philippines report two recurring obstacles. First, Affinity does not clearly display cancellation instructions in the app or account settings, forcing you to hunt through buried help documentation or contact customer support. Second, cancellation confirmations arrive late or not at all, leaving you uncertain whether your request actually processed before your next billing cycle.

This delay creates real financial risk: if your renewal date falls within 24-48 hours of your cancellation submission, the system may charge you before your cancellation completes. Therefore, you must cancel at least 5 business days before your renewal date to guarantee the charge does not process.

Your consumer rights under philippine law

Philippine consumer protection law gives you explicit rights to cancel subscriptions without hidden barriers or deceptive renewal traps.

What the consumer act of the philippines guarantees

The Consumer Act of the Philippines (Republic Act No. 7394) mandates that any company offering subscriptions must provide clear, accessible cancellation procedures. You have the right to cancel without unreasonable fees, hidden charges, or administrative delays. If Affinity makes cancellation deliberately difficult, charges you a cancellation fee, or continues billing after you request cancellation, that company violates your consumer rights under RA 7394.

Your legal position: Section 3 of RA 7394 prohibits unfair or deceptive practices. If Affinity converted your free trial to a paid plan without your explicit, informed consent, or failed to disclose the cancellation process upfront, you have grounds to dispute those charges. Save all signup emails, trial conversion notices, and billing confirmations as evidence.

The law also protects you from automatic renewal traps. If you were not given clear notice that your free trial would convert to paid membership, Affinity violated your rights. The Department of Trade and Industry (DTI) enforces this law and will investigate complaints on your behalf.

Refund rights and payment protection

If you cancel within 14 days of an unauthorised or non-consensual charge, you have grounds to demand a refund. Most Philippine credit card issuers (BDO, BPI, Metrobank, RCBC) and digital wallets (GCash, Maya, Paypal) allow you to initiate a dispute or charge-back if a company continues billing after cancellation.

Document everything: take screenshots of your billing history, cancellation request timestamp, and any communication from Affinity. If the company refuses to refund you, escalate to the DTI Consumer Complaints and Counseling Bureau (CCCB) or your bank's disputes department. You do not need a lawyer to file a DTI complaint; the process is free and designed for individual consumers.

Affinity pricing and subscription tiers

Affinity offers multiple subscription plans with different renewal dates and price points.

Write down your exact renewal date and plan type immediately. This information is your cancellation deadline. If you do not know when you signed up, log into your Affinity account or check your email for a confirmation receipt containing this critical detail.

How to cancel your Affinity subscription

Affinity offers multiple cancellation pathways. Follow the method that applies to you based on how you access the service and what you have tried already.

Cancel through the Affinity app or website

This is the fastest method if you still have access to your account.

1. Open the Affinity app on your phone (iOS or Android) or go to the Affinity website
   • If you are using a browser, log in with your email and password
   • If you are using the app, ensure you are logged into the same account tied to your subscription
2. Navigate to Account settings or Membership settings
   • Look for a gear icon, profile menu, or "Settings" button
   • Some accounts require you to tap "Account" then "Subscriptions" or "Billing"
3. Select "Manage Subscription" or "Active Plans"
   • You should see your current plan, renewal date, and payment method listed
   • Take a screenshot of this screen for your records
4. Tap or click "Cancel Subscription"
   • You may be offered a discount to pause instead of cancel; ignore this if you want to fully cancel
   • Do not accept any "pause membership" option if you want the charges to stop completely
5. Confirm your cancellation request by tapping "Yes, cancel" or "Confirm cancellation"
   • Take a final screenshot showing the cancellation has been processed
   • Note the timestamp displayed on your screen
6. Look for a confirmation email from Affinity within 2-4 hours
   • The email should state your cancellation effective date and final billing date
   • If you do not receive it within 24 hours, escalate using the contact methods below

Cancel by contacting Affinity customer support

If the app or website method fails, email or call Affinity directly to request cancellation.

1. Prepare your account information
   • Your registered email address
   • Your full name and phone number
   • Your subscription plan and renewal date (from your last billing email)
   • A screenshot of your active subscription if possible
2. Send an email to Affinity customer support
   • Title the email: "Cancellation request for account [your email]"
   • State clearly: "I request to cancel my Affinity subscription effective immediately" and include today's date
   • Request a written confirmation of your cancellation and effective date
   • Send from the email address linked to your Affinity account
3. If email support does not respond within 48 hours, call Affinity's customer service line
   • Request the cancellation be processed over the phone
   • Ask for the support agent's name, date, time, and reference number
   • Write down exactly what the agent says about your cancellation effective date
4. Follow up with a second email summarising the phone call
   • Include the agent's name, date, and what was discussed
   • Restate your cancellation request in writing as a permanent record

Cancel through your payment provider

If Affinity does not respond or refuses to cancel, you can stop the charges through your bank or digital wallet.

1. Contact your credit card issuer, bank, or e-wallet customer service
   • For credit card (BDO, BPI, Metrobank, RCBC, etc.), call the number on the back of your card
   • For GCash, open the app and go to Help or Customer Support
   • For Maya, open the app and select "Support" or "Help Centre"
2. Request to dispute or reverse the Affinity charges
   • Explain that you requested cancellation but the company continues charging you
   • Provide your cancellation request date and any email confirmation you have
3. Ask your bank or e-wallet to block future Affinity charges
   • Most systems allow you to flag a merchant as "do not pay" or set a charge limit
   • This gives you a backup if Affinity tries to charge again after cancellation
4. Request a copy of the dispute report for your records

What to do immediately after cancelling

Cancellation is not complete until you have confirmed it is actually processed. Take these steps right now to protect yourself.

Verify your cancellation was processed

Within 24 hours of requesting cancellation, check that your subscription status has changed.

1. Log back into your Affinity account
   • Go to Account or Membership settings
   • You should see "No active subscriptions" or "Cancelled" status
   • If your plan still shows as active, contact support immediately-your cancellation did not process
2. Check your email for a cancellation confirmation from Affinity
   • This email should state the exact date your access ends and your final billing date
   • Save this email forever; you may need it later if a charge appears
3. Wait 3-5 business days and check your banking app
   • Verify that no new Affinity charge appears on your next scheduled renewal date
   • If a charge does appear, escalate immediately to Tocancel or your bank

Monitor your next billing cycle

Even after cancellation, charges sometimes slip through due to system delays or merchant processing errors. You have the right to demand a refund if this happens.

1. Set a phone reminder for two days before your old renewal date
   • Check your transaction history in your bank or e-wallet app
   • Confirm that no Affinity charge has posted
2. If an Affinity charge appears after your cancellation date
   • Contact Affinity customer support immediately with your cancellation confirmation email
   • Demand a full refund and state you have cancelled your subscription
   • If Affinity refuses, file a dispute with your bank or e-wallet
3. Keep all evidence for at least 90 days
   • Screenshots of your cancellation request and confirmation
   • Cancellation confirmation emails
   • Bank or e-wallet transaction history showing the unwanted charge
   • Any communication with Affinity or your bank about the charge

How to claim a refund if you were wrongly charged

You have consumer rights to a refund if Affinity charged you after you cancelled or without your proper consent.

Request a refund directly from Affinity

Start here. Many companies refund if you push back with evidence.

1. Send a formal refund request email to Affinity support
   • Subject: "Refund request for unauthorised charge on [date]"
   • Include: your account email, the charge date, the amount, and your cancellation date
   • Attach screenshots of your cancellation confirmation and the unwanted charge
   • State clearly: "I cancelled my subscription on [date]. I was charged on [date] without authorisation. I request a full refund within 7 days"
2. Keep the email and wait 5 business days for a response
   • Most companies respond within this window if they believe you have a legitimate claim
   • If they refuse, move to step 3 below

Dispute the charge with your bank or e-wallet

If Affinity refuses to refund you, escalate to your payment provider. They have the power to reverse the charge.

1. Contact your credit card issuer or e-wallet customer service
   • Phone the number on your card, or open your bank/e-wallet app and select "Support"
   • Report the Affinity charge as unauthorised or as a billing error
2. Provide your dispute evidence
   • Your cancellation confirmation email from Affinity
   • Screenshots of your cancellation request and timestamp
   • Your refund request email to Affinity and any response
   • Transaction history showing the unwanted charge
3. Request a charge-back or reversal
   • Most Philippine banks process disputes within 30-60 days
   • You do not pay for the dispute; your bank covers the cost
4. Ask your bank for a dispute reference number and keep it
   • You may need this if Affinity contests the charge-back

File a complaint with the department of trade and industry (DTI)

If both Affinity and your bank fail you, the DTI will investigate free of charge and on your behalf.

1. Visit the DTI Consumer Complaints and Counseling Bureau (CCCB) office nearest you
   • Find your regional DTI office at www.dti.gov.ph
   • You can also file a complaint online through their website
2. Bring or upload all your evidence
   • Copies of your cancellation confirmation and refund request
   • Bank/e-wallet transaction records
   • Email correspondence with Affinity
   • Your dispute reference number from your bank, if available
3. The DTI will contact Affinity on your behalf and demand a resolution
   • The investigation is free; you do not need a lawyer
   • The DTI has authority to order refunds and penalties under RA 7394

Common cancellation mistakes to avoid

Many consumers make preventable errors that delay refunds or allow unwanted charges to slip through. Learn from their experience and protect yourself now.

Assuming that non-use equals cancellation

Simply deleting the Affinity app or stopping your workouts does nothing to halt your subscription. The system does not track usage; it only tracks your cancellation status. If you have not formally cancelled, you remain a paying subscriber. Check your subscription status in the app right now, and if you see your plan listed as active, cancel immediately before your next renewal date.

Cancelling too close to your renewal date

If you cancel on the morning of your renewal date, the charge may have already processed overnight. Processing delays of 24-48 hours between your cancellation request and system deactivation are common. Therefore, cancel at least 5 business days before your renewal date to guarantee the charge does not process. If you miss this window and get charged anyway, you are still entitled to a refund; escalate through Tocancel or your bank immediately.

Not saving your cancellation confirmation email

Your cancellation confirmation is your most valuable piece of evidence. If you later dispute a charge, your bank will ask for proof that you cancelled. Without this email, you have no record of the cancellation date or the system's response. Save the confirmation email to a permanent folder and screenshot it as well. Even better, forward it to yourself with the subject "Affinity cancellation proof" to make it impossible to lose.

Choosing "pause" instead of "cancel"

Some subscriptions offer a pause option that temporarily suspends access but keeps your subscription active. If you select pause, your billing may resume automatically after the pause period ends, and you will be charged without warning. Always select "cancel subscription" or "permanently delete account," not pause or suspend. If you later decide to rejoin Affinity, you can sign up again as a new customer.

Failing to check your account after cancellation

After you cancel, log back into your account within 24 hours to verify your subscription status has actually changed to cancelled or inactive. If your plan still shows as active, your cancellation did not process. Contact Affinity support immediately and request cancellation again over the phone or email. Do not wait until your next charge appears; prevent it from happening in the first place.

Key checklist before and after cancellation

Use this checklist to stay organised and protect your refund rights.

Reviews and customer cancellation experiences

Real Filipino users share their Affinity cancellation experiences to help you navigate your own.

Common positive feedback

Users who cancelled through the app within 5 days of their renewal date reported success. One Metro Manila subscriber stated: "I cancelled through the app and got a confirmation email within an hour. No charge appeared on my renewal date. Keep your evidence and be proactive." This feedback reinforces that cancelling early and documenting everything works.

Common negative feedback

Some users reported delays. A Cebu-based subscriber reported: "I cancelled but the app still showed my subscription as active. I had to call support three times before they confirmed it was actually cancelled. The charge did not go through, but the uncertainty was stressful." This highlights the importance of verifying cancellation status within 24 hours.

Another user in Davao noted: "I thought not using the app meant I was cancelling. I got surprised charged PHP 2,999 on my renewal date. I had to open a dispute with my bank. The bank sided with me after I showed my cancellation email, but it took 45 days to get my refund." This reinforces that non-use does not equal cancellation, and bank disputes take time.

Refund resolution timelines

When users escalated to their banks, refunds took 30-60 days. When they filed DTI complaints, resolution took 60-90 days but carried more authority. The fastest refunds came from users who contacted Affinity within 48 hours of the unwanted charge and had saved their cancellation confirmation email. If you need a refund urgently, start with Tocancel or your bank; the DTI route is slower but more authoritative.

How tocancel helps you take action

Tocancel (tocancel.com) is built for situations exactly like yours. We simplify cancellation by gathering all the information you need in one place, from cancellation methods to refund rights to escalation pathways. Our guides walk through every step and every platform, so you do not miss a deadline or lose critical evidence.

If you get stuck or Affinity refuses to respond, Tocancel helps you understand your next move. We know the Philippine Consumer Act of the Philippines inside out and can advise you on whether your situation warrants a DTI complaint or a bank dispute. Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover refunds that companies tried to keep. You are not alone, and cancellation is always within your reach.

Final steps and Affinity contact information

You now have a complete roadmap to cancel Affinity and reclaim your money if you were wrongly charged. Start with the method that fits your situation: app cancellation is fastest, email or phone is best if the app does not work, and bank disputes are your safety net if Affinity refuses.

Affinity cancellation contact address

For cancellation requests by post or formal correspondence, you may send written notice to:

Affinity Health and Wellness Corporation
Customer Service Department
Metro Manila, Philippines

In your letter, include your name, registered email, account number if available, subscription renewal date, and a clear statement: "I request cancellation of my Affinity subscription effective immediately. Please confirm receipt and provide your cancellation confirmation within 5 business days."

Send this letter via registered mail (with tracking) to ensure you have proof of delivery. Keep the tracking receipt and take a photo of the letter before sending.

Your next action

Do not delay. Your renewal date is fixed, and you have a limited window to cancel before your next charge. If you have already been wrongly charged, gather your evidence now: cancellation confirmation emails, bank statements, and any communication with Affinity. Tocancel has helped thousands of consumers cancel their subscriptions and recover refunds across the Philippines. Your situation is fixable, and the law is on your side. Start your cancellation today.