Cancel Fidelis: The Right Way

How to cancel Fidelis in the philippines and stop unwanted charges

Why you need to cancel Fidelis and what your rights are

You have the right to walk away from any purchase or service agreement in the Philippines, and Fidelis is no exception. The Consumer Act of the Philippines (Republic Act No. 7394) protects you from hidden charges, misleading billing practices, and services that fail to deliver what was promised. If you signed up for Fidelis and now regret the purchase or discover unauthorized recurring charges, you are not stuck.

The challenge with Fidelis is that cancellation information is buried, vague, or missing entirely from their public platforms. This creates genuine confusion about whether you own a one-time purchase or enrolled in something that renews automatically. At Tocancel, we have guided thousands of consumers through exactly this situation, and the path forward is clearer than it appears.

Your first step is to identify what you actually paid for and what is appearing on your bank statement right now.

Understanding what Fidelis is and why you may want to cancel

Fidelis presents itself as both a trading education platform and a health and wellness service, which itself is a red flag for clarity. The documented product tiers are the Beginner Trader Plan, Professional Trader Plan, and Expert Trader Plan. No verified source confirms a free trial period or a mandatory lock-in contract, though user reviews consistently report unexpected recurring charges despite promises of one-time payment.

You may be canceling Fidelis for several reasons: you discovered monthly charges you did not authorize, the service did not deliver on its promises, you found a better alternative, or you simply changed your mind. Each scenario requires slightly different evidence when you file a dispute, but your underlying right remains the same.

The key takeaway: identify whether your payment was labeled as one-time or recurring, because that determines your cancellation route.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) gives you explicit protection in several areas. You have the right to receive accurate information about a product or service before you buy it. You have the right to cancel a transaction if the merchant misrepresented what they were selling. You have the right to demand a refund if charges appear without your consent.

If Fidelis refuses to process your cancellation or refund after you have submitted a formal request, you can escalate the complaint to the Department of Trade and Industry (DTI). The DTI has the power to investigate, mediate, and order refunds on your behalf. This is not a suggestion-it is your legal remedy when a company ignores your cancellation request.

Your legal position: you do not need permission from Fidelis to cancel a one-time purchase. You need only to document your request and keep proof that you made it.

Pricing breakdown and what you may have paid for

Understanding which Fidelis plan you purchased helps you identify the exact amount at stake and whether hidden charges have appeared on your billing.

Check your bank statement or e-wallet transaction history right now. If you see multiple charges from Fidelis on different dates, that is a strong indicator that recurring billing is happening without your explicit consent. This is precisely the scenario where your Consumer Act protections activate.

Document every charge amount, date, and reference number before you contact Fidelis, because you will need this evidence to support your cancellation or dispute claim.

How to cancel Fidelis: the complete step-by-step process

Canceling Fidelis requires patience and clear documentation because their published cancellation process is not transparent. Follow these steps in order and keep copies of every communication you send.

Step 1: gather all your payment proof and transaction records

Your strongest evidence in any cancellation or refund dispute is your own payment record. Before you contact Fidelis, collect the following documents and store them securely:

1. Bank statement or e-wallet screenshot showing the transaction to Fidelis
   • Take a full-page screenshot showing the merchant name exactly as it appears
   • Include the transaction date and the exact amount charged in Philippine pesos
   • Include your transaction reference ID or confirmation number
2. Original receipt or confirmation email from Fidelis
   • This should show the plan name and the promised payment structure (one-time or recurring)
   • Take a screenshot of the full email if you received one
   • Note the date and time you received this confirmation
3. All subsequent emails or messages from Fidelis
   • Save any customer service responses you have already received
   • These form a timeline of your attempts to resolve the issue
4. A list of every charge amount if you see recurring billing
   • Write down the date and amount of each charge
   • Calculate the total amount charged across all transactions

This documentation is your foundation for any cancellation request, refund demand, or DTI complaint.

Step 2: contact Fidelis using their official support channels

Fidelis publishes two contact methods for customer support. Use both, and keep records of your outreach.

1. Send a formal cancellation email to [email protected]
   • Write a clear, direct subject line: "Cancellation request for Fidelis account [your email or reference number]"
   • Include your full name, registered email address, and transaction reference ID from your bank statement
   • State exactly what you want: "I am requesting immediate cancellation of my Fidelis account and a full refund of ₱[amount] charged on [date]"
   • Explain briefly why you are canceling (e.g., "I was charged recurring fees despite being promised a one-time payment" or "The service did not meet my expectations")
   • Attach or reference your payment proof screenshots
   • Request written confirmation within 7 business days
   • Save your sent email as proof of your cancellation request
2. Call Fidelis support at 800-930-1015
   • Call during standard business hours and ask for the cancellation or billing department
   • Have your transaction reference number and plan details ready before you call
   • Clearly state your request: "I want to cancel my Fidelis account and request a full refund"
   • Ask the representative for a confirmation number and the name of the person you spoke with
   • Write down the exact date, time, name, and confirmation number immediately after the call
   • Ask the representative to send a follow-up cancellation confirmation email

Do not rely on a single contact attempt. Using both email and phone creates a clear paper trail and increases the likelihood of a response.

Step 3: wait for a response and document the timeline

After you submit your cancellation request, Fidelis should respond within 7 to 14 business days. During this waiting period, monitor your bank account to see if additional charges appear. If they do, note the date and amount immediately.

1. Check your email daily for a response from [email protected]
   • Note the exact date and time you receive any response
   • Save all emails to a folder labeled "Fidelis Cancellation" for easy reference
2. Monitor your bank account for any new charges
   • If you see another charge after your cancellation request, take a screenshot immediately
   • This becomes evidence that Fidelis ignored your cancellation request
3. If Fidelis does not respond after 14 days, proceed to Step 4
   • Silence counts as a refusal under consumer protection law
   • Document the dates you contacted them and the lack of response

Keep a simple timeline: "Contacted Fidelis on [date], requested response by [date], no reply received as of [date]."

Step 4: escalate to the department of trade and industry if Fidelis refuses or ignores you

If Fidelis does not process your cancellation or refund after you have made a formal written request, you have the right to file a complaint with the Department of Trade and Industry (DTI). The DTI is the government agency responsible for enforcing the Consumer Act of the Philippines.

1. Visit the DTI website at dti.gov.ph or visit your local DTI office in person
   • The DTI accepts complaints from individual consumers about unfair business practices
   • Filing a complaint is free and does not require a lawyer
2. Prepare a complaint letter that includes
   • Your full name, contact number, and address in the Philippines
   • The name of the business: Fidelis
   • The date you made your purchase and the amount you paid in pesos
   • A clear description of the problem (e.g., "I was charged recurring fees without authorization" or "I requested cancellation but Fidelis has not responded")
   • The dates you attempted to contact Fidelis and the lack of response
   • Copies of all supporting documents: bank statements, receipts, emails, call notes
3. Submit your complaint to the DTI
   • You can file in person at your regional DTI office or by mail
   • Keep a copy of everything you submit
   • The DTI will assign a case number and contact you with next steps

The DTI takes action on behalf of consumers. If they determine Fidelis violated the Consumer Act, they can order the company to refund your money, cancel your account, and pay penalties.

How to handle refunds and stop recurring charges immediately

If you have discovered that Fidelis is charging you repeatedly without your authorization, you have options beyond waiting for their response.

Contact your bank or e-wallet provider to block and reverse charges

Your bank or e-wallet (GCash, Maya, etc.) is your ally in stopping unauthorized charges. You can ask them to reverse charges or block Fidelis from accessing your account going forward.

1. Call your bank or e-wallet customer service immediately
   • Explain that you authorized a one-time payment to Fidelis but now see recurring charges
   • Ask the representative to block all future charges from Fidelis's merchant code
   • Request a chargeback or reversal for any charges you did not authorize
   • Ask for a reference number for this request
2. Request a written confirmation from your bank
   • Ask them to send you a confirmation email showing that Fidelis has been blocked
   • This protects you if Fidelis tries to charge you again
3. Follow up in writing if the charge reversal is not processed within 5 to 10 business days
   • Send an email to your bank's customer service with your reference number and the transaction details
   • Keep a copy for your records

Your bank or e-wallet will investigate the unauthorized charges and can reverse them on your behalf, often faster than Fidelis will respond to a cancellation request.

Document everything for your DTI complaint or dispute

Every interaction you have with your bank, Fidelis, or any third party becomes evidence in your favor. Tocancel recommends creating a simple spreadsheet that tracks every step:

This simple log proves your diligence and becomes powerful evidence if you end up in a formal dispute with Fidelis.

Common mistakes people make when canceling Fidelis

Canceling a service you regret is frustrating, especially when the company makes it deliberately difficult. Many people give up too early or take steps that weaken their position. Here are the traps to avoid.

Mistake 1: not keeping proof of your cancellation request

If you call Fidelis and do not ask for a confirmation number or follow-up email, you have no proof you ever asked to cancel. Always request written confirmation of any cancellation request you make. Send a follow-up email after a phone call restating what you discussed. This creates an undeniable record.

Mistake 2: waiting too long to act

Every day you wait is another potential charge on your account. If you realize Fidelis is billing you incorrectly, contact your bank and Fidelis simultaneously. The faster you act, the more charges you can reverse and the sooner you can resolve the issue.

Mistake 3: paying subsequent charges or ignoring your bank statements

Do not accept recurring charges as normal. If you discover unexpected debits from Fidelis on your bank statement, flag them immediately with your bank. Paying them by default makes it harder to argue they were unauthorized.

Mistake 4: not escalating to the DTI when Fidelis fails to respond

Many consumers assume they have no recourse if a company ignores them. That is false. The Department of Trade and Industry exists precisely to handle situations where companies refuse to honor consumer rights. Do not hesitate to file a DTI complaint if Fidelis does not respond within 14 days.

The lesson: treat this like a formal process, document every step, and use government enforcement channels when the company refuses to cooperate.

After cancellation: what to expect and what to monitor

Once you have submitted a cancellation request, the process is not over until your account is closed and your charges stop. Tocancel wants you to know what happens next.

Verify that your cancellation has been processed

After Fidelis confirms your cancellation in writing, do the following:

1. Monitor your next three bank or e-wallet statements
   • Confirm that no new charges from Fidelis appear
   • If a charge does appear, contact your bank immediately and report it as an unauthorized transaction
2. Log in to your Fidelis account (if access is available)
   • Check that your account status shows as "cancelled" or "inactive"
   • Take a screenshot as proof of cancellation
3. Save the cancellation confirmation email forever
   • Store it in a secure folder alongside your original receipt and bank statements
   • You may need to reference it in the future if a dispute arises

Follow up on your refund status

Cancellation and refunds are not always automatic. If you have asked for a refund, check the status:

1. Ask Fidelis in writing for a refund timeline
   • Send an email to [email protected] with the subject "Refund status for [transaction reference]"
   • Request a specific date by which the refund will appear in your account
2. Check your bank account on the promised date
   • Refunds typically take 5 to 10 business days to process
   • If the refund does not appear after 14 days, follow up in writing
3. If Fidelis refuses to refund unauthorized charges, escalate to the DTI
   • Include proof that you requested a refund and the date of your request
   • The DTI can order Fidelis to refund the full amount plus interest

Do not assume your refund is lost. Follow up consistently and escalate when necessary.

Your complete cancellation checklist

Use this checklist to ensure you have completed every step in the cancellation process:

Summary and your next action

You have the right to cancel Fidelis under the Consumer Act of the Philippines, whether your original purchase was labeled as one-time or recurring. You do not need Fidelis's permission to walk away; you need only to document your request and escalate if the company refuses to honor it.

Start today: gather your payment proof, send a formal cancellation email to [email protected], and contact your bank to block future charges. If Fidelis does not respond within 14 days or refuses your refund request, file a complaint with the Department of Trade and Industry. Your bank statement and cancellation emails are all the evidence you need.

Tocancel has helped thousands of consumers cancel unwanted services and recover unauthorized charges. The same tools and steps that worked for them will work for you. Do not hesitate to use the Department of Trade and Industry as your enforcement lever-that is exactly what it exists for. Your money is yours to keep, and your right to cancel is absolute.

Visit tocancel.com for additional guides on canceling other services and protecting your consumer rights in the Philippines.

Contact information for Fidelis and key agencies

Keep these contact details on hand as you move through the cancellation process:

Tocancel recommends saving this page and referring back to it as you complete each cancellation step. You are in control of this process, and Tocancel is here to remind you that your consumer rights are real and enforceable.